As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

SGS is looking for a Field Services and Inspection Business Manager to join out team on a full time permanent basis, to oversee the business function of inspections, including NDT, smart NDT, and OCTG inspection operations throughout Australia and PNG.

Your key responsibilities in this role will include but are not limited to:

• Develop and maintain a safety culture that minimises hazards and injuries.
• Ensure profitability of each business location with a strong sales focus.
• Manage operational rollouts to establish growth in line with business plan expectations.
• Maintain and develop relationships with clients both locally and internationally.
• Manage and update dedicated sales tools, including CRM.
• Handle relationships for subcontracted services.
• Expand business offerings in line with opportunities and strategic plan.
• Develop and monitor a plan for operational expansion.
• Establish and expand the customer base in Australia by identifying growth opportunities.
• Implement strategies to optimise operational effectiveness.
• Manage daily operations to ensure work is completed to required standards.
• Handle all aspects of financial reporting, including forecasting and cost control.
• Create a culture of high performance and quality through motivation and leadership.
• Ensure succession planning, staff professional development, and training.
• Implement continuous improvement drive towards efficiencies.
• Maintain effective communication with senior management and other key business units.
• Monitor key market activities, including customers, potential customers, and competitors.
• Identify new service offerings and sales opportunities.
• Prepare tender responses, quotations, and service order agreements.

Want to bring ideas to life?

You’re in the right place. We’ve been a leading design, engineering, and advisory company for decades. So why choose Aurecon? It really comes down to one, crucial question: what kind of world do you want to create for the next generation? Truth is that the decisions being made right now will determine the future of everything – from the local community to the sustainability of our clients’ businesses – to the entire planet. One of those decisions is: who do you decide to work for?

How will your ideas contribute to shaping what’s next?

With biodiversity loss cited as one of the biggest dangers the world faces, the race to protect the natural world and its biodiversity has reached a critical milestone. There is increasing pressure from government, shareholders, community, and NGOs to avoid, mitigate, and minimize environmental impacts and start to transition to nature-positive practice.

Under the leadership of our new National Biodiversity and Nature Positive capability leader, you will play a pivotal role in helping our clients avoid, mitigate, and minimize their impacts. As a subject matter expert, supported by a larger national practice you will work with a broad range of clients across Queensland and be responsible for leading, developing & delivering fit for purpose biodiversity programs as well as advising on ecology legislation and policy.

You are at your best developing and mentoring teams and building positive and productive working relationships spanning key internal & external stakeholders, other technical specialists, government, and regulatory bodies as well as other service providers.

Key accountabilities:

• Formulating and delivering improvement plans for biodiversity, aimed at minimising our clients’ biodiversity impacts.
• Conducting and leading the delivery of ecology field surveys and impact assessments always with a focus on the future.
• Assisting our clients to establish and/or manage biodiversity offset portfolios including the identification, assessment, and quantification of new offsets projects.
• Provide expert technical advice on biodiversity and impact avoidance.
• Delivery of biodiversity reporting requirements for internal and external reporting.

We understand the importance of stretching & growing our leaders. We anticipate considerable change in the field of environmental assessment, which will create opportunities for us to collaborate with our clients and other environmental leaders who share our commitment, in areas such as:

• Developing and building nature positive frameworks and strategies, bringing together data, methods and ‘value chains’ necessary for the required transitions.
• Creating natural capital baselines (identification & condition of assets) ensuring the integrity of what is being measured.
• Implementing nature-based solutions working with our first national people and the broader community
• Additionally, contribute to specific interest, philanthropic, social license projects that help reposition / raise our clients’ positive environmental profile.

How will your future be shaped by us?

Joining Aurecon means you’ll be at the award-winning edge of innovation and sustainability. AFR ranked us Top 5 among sustainability leaders and Top 3 of all innovative companies in professional services. One Consult awarded us an innovative design award. Plus, we were Consult Australia’s large firm of the year.

You really can bring your whole self to work and be confident your voice will be heard. We don’t just claim we’re inclusive and innovative, as proven by the independent awards and accreditations we’ve gained. We’ve been recognised for our innovation culture, gender equality and our LGBTI+ inclusion. Plus, we have a robust Reconciliation Action Plan – our fourth edition since 2014.

On a personal level you’ll have access to flexible work hours, remote work, working holidays, part-time and job share options. When it comes to your development, you’ll be a part of our Advisory Development Academy, and have the option to build your technical mastery in the Aurecon Design Academy which earns you a Graduate Certificate in Design Management from the prestigious RMIT University. Plus, you’ll be supported on every step of your career journey with mentoring, leadership training and our Career Hub. Outside of work, you’ll be further supported with competitive paid parental leave, cultural public holiday swaps, plus wellbeing support programmes.

What are we looking for from you?

You’ll have a genuine passion for re-imagining problems and continuous learning to help shape the future.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life.

Alongside your industry experience in similar management consulting, engineering consulting, or equivalent roles, you’ll also have:

• Degree qualification in ecology/botany/zoology/environmental science or similar.
• Proven experience as a professional ecologist, ideally in the consulting sector.
• Demonstrated experience in managing and delivering biodiversity projects in Queensland.
• Demonstrated experience in the planning and management of ecological surveys.
• Excellent technical ecological and project management skills.
• Demonstrated understanding of State and Commonwealth legislation as it applies to biodiversity impact assessments and offsetting.
• Strong verbal and written communication skills, with capacity and experience in report preparation.
• Current C Class Drivers Licence.
• Suitable qualified person for purposes of Qld Protected Plant Surveys (desirable).

Think you know Aurecon? You may be surprised.

Aurecon’s strength has always been our people. It’s our people who build our shared purpose and bring ideas to life. It’s our people who imagine and co-create with our clients a better future for people and the planet. Of course, you’ll probably know lots of our award-winning projects. The new Allianz Stadium in Sydney? That was us. Tāmaki Regeneration in Auckland? That was us too. And the Tseung Kwan O Interchange in Hong Kong? You guessed it, us. So, when you join us, you’ll be joining a community working together to tackle some of the world’s most complex challenges.

Ready to bring ideas to life?

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued. Visit our website to learn more at www.aurecongroup.com