This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us.

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

• Check in and out of guests
• Handling all guest enquiries at the desk
• Attending to incoming calls
• Storage and luggage handling

Location: Ringwood, on the lands of the Wurundjeri People
Employment Type: 0.8 FTE, part-time
Hourly Rate: $43.27 plus Generous Salary Packaging benefits of up to $18,550

Are you passionate about making a difference in the lives of families and individuals? Join our team as an Intake Worker and help connect people with the support they need to thrive.

About the Role

As an Intake Worker, you’ll play a critical role in providing intake and screening assessments for clients engaging with our Family Relationship Centre. You'll assist callers in navigating the service system, ensuring they feel heard, respected, and supported.

Key Responsibilities

• Conduct intake and screening assessments (via phone and in-person).
• Assess client needs and guide them to appropriate services.
• Perform administrative tasks, including risk assessments and safety planning.
• Provide information, referrals, and resources for clients and professionals.
• Engage respectfully with people from diverse cultural backgrounds.
• Support practitioners to ensure clients' best interests are served.
• Participate in case discussions and, if accredited, conduct Family Dispute Resolution sessions.
• Manage challenging behaviors with empathy and professionalism.

What You’ll Bring

• Qualification in Social Work or equivalent or relevant work experience in Family
  programs.
• Knowledge of the Family Relationship Centre Operational Framework, Family Law Act, and relevant legislation.
• Experience in the post-separation sector and working with families.
• Strong understanding of parental conflict's impact on children and child development theories.
• Skills in screening, assessment, and safety planning, with an understanding of family violence and mental health impacts.
• Effective verbal and written communication skills.
• Proficiency in time management, organization, and IT systems.
• Ability to manage challenging conversations with sensitivity and respect.
• A commitment to providing culturally appropriate, high-quality client service.

Desired Qualification:

• Family Dispute Resolution Practitioner

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Karen Barton (Senior Family Dispute Resolution Practitioner) at [email protected]

Join EACH: Make a Difference Today 

For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. We're seeking compassionate individuals to join our team and make a meaningful impact. Together, we'll create a brighter future for individuals from all walks of life. Apply now and start making a difference.  

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.  

Applications close: Friday 24th of January.

Join us and help create a brighter future for families and individuals in need!

Are you an IT professional with a keen attention to detail and a drive for productivity? Do you have the ambition to grow your career while providing high-quality support?  Ideally you have a few years experience, a keen passion to make an impact, drive value and grow.  Bilue is seeking an IT Support all rounder and strong administrator to join our dynamic shared services team.

In this pivotal role, you will collaborate closely with our leadership team to manage and mature our IT support and administration processes, facilitating Bilue’s growth and scalability. The ideal candidate will have the drive and motivation to sieze the opportunity to develop into a functional leadership role, overseeing Information Technology and Information Security Operations within our organisation. If you are passionate about IT and ready to make a meaningful impact, we want to hear from you!

The role

IT Administration and support

In this hands-on role, you will take ownership of IT services for our teams, serving as the first point of contact for troubleshooting, onboarding, and offboarding staff. You will oversee system maintenance, access reviews, and the management of our office hardware, including monitors and laptops. 

Your responsibilities will also extend to managing and administering our systems and software services, which encompass Google Workspace, Slack, Kandji, Cloudflare, Crowdstrike, Jira, Confluence, as well as additional tools such as Miro, Figma, GitHub, and OnePassword. All change requests will be implemented through our processes and be managed and reported on appropriately. 

At Bilue, cybersecurity is a top priority. You will be instrumental in driving best practices in cybersecurity through daily operations, collaborating with our security experts to maintain our certifications and compliance standards. This includes but is not limited to; monitoring events, managing incidents and reporting.

Support and Maintenance Program Administration

You will also administer Bilue's customer support and maintenance program, establishing an external customer-facing support system. Your role will ensure that all SLAs are met and that customer issues are resolved efficiently through resource scheduling and activity monitoring, working closely with our Head of Delivery. 

You

• Collaborative Self-Starter: You are a passionate team player eager to grow and contribute, while effectively managing day-to-day tasks.

• Outcome-Focused: Your primary focus is on achieving results and delivering impactful outcomes.

• Thrives in Fast-Paced Environments: You enjoy working across various levels in a dynamic and diverse setting.

• Innovative Thinker: You are a trusted source for innovative ideas and have the ability to turn those ideas into actionable solutions.

• Proven Partnership Builder: You have a track record of successfully building relationships across departments to enhance collaboration.

• Adaptable to Change: You are ready to embrace change and tackle challenging problems with a positive mindset.

• Confident Communicator: You possess strong interpersonal skills, allowing you to effectively engage and guide individuals from diverse backgrounds.

• Attention to Detail:  You have an extremely high attention to detail and are particular about keeping data and items up to date. 

• Positive Impact Enthusiast: You are enthusiastic about creating a positive impact, and are eager to collaborate in shaping your role as our company scales and grows.

• Keen Learner:  You are prepared to get in and learn, get certified, ask questions - whatever it takes to move forward!

Bistro Suzette, a delightful French-inspired bistro located in the heart of Brisbane, is seeking a professional and customer-focused Food and Beverage Supervisor to join our team. As a key member of our food and beverage team, you will oversee daily operations, ensure exceptional guest experiences, and lead our front-of-house team to success.

• Supervise and coordinate all front-of-house operations, including dining room and lounge bar.
• Train, mentor, and motivate staff to deliver outstanding customer service and maintain high standards of food and beverage service
• Ensure compliance with food safety regulations, hygiene standards, and responsible alcohol service practices
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Collaborate with the kitchen team to maintain menu knowledge and communicate specials to staff and guests
• Assist in organising and executing special events and promotions
• Stay informed about Brisbane's dining trends and local food regulations

We are seeking an enthusiastic and detail-oriented Assistant Outlets Manager to join our prestigious food and beverage team in Sofitel Brisbane Central. As an Assistant Outlets Manager, you will lead a diverse team of hospitality professionals to create unforgettable experiences for our guests in our award-winning restaurant, Bistro Suzette, our elegant lobby bar, Cuvee and our In-Room Dining & Mini Bar services.

• Assist in overseeing daily operations of multiple food and beverage outlets
• Collaborate with the Outlets Manager to develop and implement strategies for improving service quality and efficiency
• Supervise and support staff, ensuring adherence to service standards and company policies
• Collaborate with other hotel departments to strategise on new product and service offerings
• Handle guest inquiries, requests, and complaints professionally and efficiently
• Conduct regular staff training sessions to enhance skills and product knowledge
• Ensure compliance with health, safety, and hygiene regulations
• Assist in organising and executing special events and promotions
• Maintain excellent relationships with vendors and suppliers.

We are seeking an experienced, commercially savvy HR expert to join us in the New Year on a 12 month fixed term basis. Reporting to the Head of People & Culture, the People & Culture Business Partner offers a combination of strategic and operational HR responsibilities. You will partner with a large internal client group across Australia and Malaysia.

Your key Responsibilities:

As our BP, you’ll provide HR business partnering services for managers across a number of locations and business units within your portfolio; you’ll coach, guide and implement strategies to meet both long term and short term business goals.  You’ll also build strong, effective relationships and gain knowledge of the business to enable effective decision making.

• Keep a pulse on employee engagement, working closely with people managers and employees to improve working relationships, build morale and retention. Interpret employee engagement survey feedback and able to develop actions plans to address gaps.
• Partner with Organisational Development and Learning & Development to support talent management initiatives including annual performance assessments, succession planning and talent road maps. Support employee and people manager training as required.
• Act as a trusted advisor to people managers and employees on HR policies, conflict resolution, and employee relations issues. Investigate, resolve and recommend solutions, and work toward positive outcomes. Ensure alignment with Australian employment laws and consult with internal legal counsel when required.
• Work closely as part of the P&C team, providing support and back up to colleagues as required and collaborate on projects and interventions as requested.
• Analyse HR metrics to inform decision-making, identify trends, and measure the effectiveness of HR strategies. Produce and present reports to senior people leaders.

The Manager, Contract Operations, is an integral member of UP&E, responsible for providing operational support to the UP&E APAC team across all categories (Toys & Hardlines, Fashion & Living and Food, Beauty & Care, Publishing). The primary focus will be driving operational excellence in the contract lifecycle, business development to drive growth, contract negotiations with key partners and to support both regional and country teams. We are looking for a true operational business partner to support all stakeholders (Legal, Finance, Controllership, Category, IT) to drive performance and execute business strategies. This is a high-profile role with regular exposure to senior and all levels of management. The qualified candidate must be able to multi-task and balance priorities on competing initiatives and be used to working within in a matrix organization. This position requires the individual to review and  process an extremely high volume of licensing deals.

This position will report to Los Angeles based Director, Contract Operations

Key Responsibilities

• Responsible for Contract Operations for UDX contracts globally with a special focus on the APAC region (Japan, Korea, Australia, New Zealand, Southeast Asia and India)
• Super-user of deal/revenue systems (Salesforce “CRM” and RightsLogic “RSG”).  Provide user training and services to category and other stakeholders
• Control point - ensuring compliance against deal guidelines, system data integrity (e.g. data inputted for drafting is complete; system data is consistent with signed contract) etc.
• End-to-end tracking of deals from deal memo to asset release / signed contract, including continual refinement of relevant reports – objective is to drive efficiencies and ensure the process is well controlled (including KPIs)
• Responsible for licensee profile creation and deal reconciliation in deal system to ensure accuracy for downstream processes
• Deal reporting – Refine existing and develop additional reports so the teams can manage their line of  business appropriately
• Ad Hoc projects / responsibilities within Operations as appropriate (e.g. Licensing Guidelines, Product Approval tracker)

• Lead initiatives to foster a positive workplace culture and employee engagement.
• End-to-end recruitment activity, maintaining a strong talent pipeline.
• HRIS management, data entry and maintain employee records.
• Onboarding and offboarding, conduct First Day Inductions with new team members.
• Provide coaching and support to leaders on talent administration, training and performance management.
• Handle team member grievances with professionalism and sensitivity.
• Regularly review and update the hotel induction process to reflect changing conditions and ensure all new employees receive comprehensive training.
• Assist in reward and recognition programs, and delivering training sessions.
• Ensure health, safety and welfare of all staff is provided for and assist in the effective operation of the WHS Committee.

Team

The Cloud Infrastructure Storage team is at the forefront of storage technology, managing and scaling advanced solutions to deliver exceptional service for internal teams and external customers. We are a collaborative, inclusive team where aptitude, attitude, and a passion for learning are highly valued. Join us for competitive compensation, comprehensive benefits, and an open, professional work environment that encourages growth and innovation.

Role 

As a Senior Storage Engineer in the Cloud Infrastructure Storage team, you will be instrumental in ensuring the performance, scalability, and reliability of our global storage environment. You’ll work alongside a technically diverse team of engineers, applying your expertise to solve complex challenges, optimize operations, and drive innovation.

What you get to do in this role

• Oversee the daily operational health of the global storage environment, including monitoring, troubleshooting, and resolving issues.
• Deploy and manage a worldwide fleet of storage systems to meet performance and capacity needs.
• Lead or contribute to strategic projects, such as storage migrations, capacity planning, and system upgrades.
• Serve as an escalation point for advanced technical issues, collaborating with internal teams and vendor support to achieve timely resolutions.
• Proactively identify and implement improvements in processes, procedures, and technologies to enhance efficiency and reliability.
• Stay current with emerging storage technologies and trends, applying new insights to the environment.
• Provide mentorship and guidance to less experienced engineers, fostering technical growth across the team.
• Actively contribute to documentation, ensuring processes and technical standards are clearly defined and consistently updated.

Bistro Suzette, a distinguished French-inspired dining destination celebrated for its refined ambiance and culinary excellence, is inviting passionate and service-focused Food & Beverage Attendants to join our vibrant team. In this role, you will be responsible for providing exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.

• Greet and seat guests, ensuring a warm and welcoming atmosphere
• Take food and beverage orders accurately and efficiently
• Serve food and drinks in a timely and professional manner
• Maintain cleanliness and organization of assigned section
• Assist in setting up and breaking down dining areas
• Process payments and handle cash and credit transactions
• Communicate effectively with kitchen staff to ensure order accuracy
• Respond promptly to guest inquiries and concerns
• Adhere to all food safety and hygiene regulations
• Collaborate with team members to ensure smooth service operations
• Upsell menu items and promote daily specials
• Assist in maintaining inventory and restocking supplies as needed

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role 

Reporting to the Head of Australia & NZ, you will be responsible for growing the client base in Australia via the Accounting Partnerships acquisition channel. There are two primary purposes of this ‘player-coach’ role:

1. The first is to act as a BDM - to individually source, acquire and on-board new Accountants & subsequently to expand the volume of SMBs engaging with our SaaS Platform
2. The second is as a Team Leader - to lead the broader team to accelerate revenue growth from acquiring new and managing existing Partners and their end clients.

This role will play an important part in helping build out the strategy, customer value proposition (CVP), products and go-to-market (GTM) approach for a relatively new growth channel in OFX – the Accountant channel. We believe an exciting growth opportunity can be unlocked around our new SaaS platform and associated products and features for Accountants and Bookkeepers, who will be both users and referrers of the platform.

The role will help us identify and drive new business opportunities, grow our existing Accountant portfolio, develop OFX’s reputation externally as an industry thought leader and oversee the day-to-day management of the segment.

What you do

The BDM component consists of qualifying prospects, driving awareness and consideration of OFX’s value proposition and pitching our SaaS solution to Accountants, Bookkeepers and Trusted Advisors. It includes:

• Present and explain OFX’s valuable proposition, products, and services to targeted partners with the aim of onboarding end customers.
• Grow new revenue for the Australian business by establishing new clients. You will be assigned an annual target with quarterly or monthly milestones.
• Actively engage and lead prospects through the pipeline by understanding their challenges & aspirations and helping them understand how OFX can make them more profitable & scalable.
• Attend industry functions, such as association events and conferences; provide feedback and information on market and creative trends.
• Develop and execute sales strategies to help us reach our product and commercial objectives.

The Team Leader component consists of providing management support and direct oversight to a team of BDMs and Account Managers. It includes:

• Direct revenue responsibility. Drive performance across several qualitative and quantitative metrics such as Direct EBITDA, Revenue growth, Cost, New Transacting Clients, Active Clients and Product Penetration.
• Responsibility for building and growing the Accountants channel as a new high growth SMB channel for OFX. Own the refinement and execution of the strategy including GTM approach.
• External focus, and market development. Build an outstanding reputation for OFX as a thought leader in the Accountant and Bookkeeper space. Launch and establish an external Accountant Advisory Council.
• Manage effectively the sales cycle including pipeline and operating cadence for the team.
• Work closely with Product and other key stakeholders to provide client led feedback and ideas to continuously improve the CVP & sales motions for the target market.

• Develop good working relationships with client project management team and internal cost management team
• Gain a good understanding of the processes, tools and best practice templates used to meet our deliverables.
• Gain a good understanding of the terminology and ways of working within the retail sector.
• Providing client with cost advice for budget purpose including cost planning of upcoming projects   This may include site walks within NSW.
• Clearly understand our scope of service and carry out commission management functions at project level.
• Assist with the commission management of our commissions to assist in the successful delivery of our services.
• Integrate with full cost management and project management teams in NSW and support when required.
• Work independently and take responsibility for deliverables.
• Line management and mentorship.

We are seeking a dynamic and customer-oriented Food and Beverage Supervisor for our In Room Dining department at our prestigious hotel in Brisbane, Australia. This role is crucial in ensuring exceptional dining experiences for our guests within the comfort of their rooms.

• Oversee and coordinate all aspects of in-room dining operations, ensuring high standards of food quality and service
• Lead and motivate a team of room service attendants, providing guidance, training, and performance feedback
• Manage guest orders, ensuring timely and accurate delivery while maintaining excellent customer service
• Monitor and maintain food safety and hygiene standards in accordance with local regulations
• Collaborate with the kitchen team to update and improve in-room dining menus
• Handle guest inquiries, special requests, and resolve any issues promptly and professionally
• Manage inventory, place orders, and control costs while minimising waste
• Create and adjust staff schedules to meet service demands and optimize efficiency
• Ensure proper maintenance and cleanliness of all in-room dining equipment and service areas
• Participate in departmental meetings and contribute to continuous improvement initiatives

The position:

Reporting directly to the General Manager as part of our Leadership Team, you will be responsible for overseeing the venue's large scale Food & Beverage operations.

We are looking for a natural leader passionate in Food & Beverage who will inspire, innovate and empower those around them whilst being responsible for driving the financial success of the department with proven ability to lead a high performing team.

This role is instrumental to the Leadership Team of the Hotel as we continue to grow our business and provide a unique offering to our customers and team. With an eye for detail and a flair for creativity you will lead the team in providing a high level guest experience.

Responsibilities include:

• Managing the Food & Beverage operations for our hotel. Including: First Edition restuarant, Room Service, Minibar and Conference & Events.
• Co-ordination between the Food & Beverage team and other departments to ensure successful communication of all relevant information.
• Preparation of monthly reports. Including: forecasting, budgeting and analysis of monthly results.
• Stimulating customer-focused service and taking it to the next level
• Taking ownership of all guest feedback and leading the change.

The Senior Cyber Analyst is part of Third-Party Tech & Cyber Risk, which is part of the Technology & Cyber Risk function within the Technology Business Unit. This role will support the manager in aligning to the strategy and execution of our third-party technology risk management, third party cyber security management, relevant technology and cyber clauses within the contractual management process and overall governance of technology third parties. This role is responsible for adhering to and identifying improvements to relevant frameworks, policies, practices and controls to maintain the risk posture within the appetite.

• Adhere to the Third-Party Technology & Cyber Risk Management Framework and support the delivery of associated strategy, target state roadmap, and supporting processes and procedures.
• Conduct in-depth risk assessments and due diligence on potential and existing third-parties to identify risks and compliance gaps.
• Engage third-parties based on the non-compliance and potential cyber security issues identified via continuous passive security posture management technologies. Conduct risk assessments and develop a plan with the third-parties to remediate non-compliance and/or potential security issues.
• Establish and maintain the governance structure for ongoing management of third-party relationships, including regular performance and compliance reviews.
• Collaborate with all technology teams to embed effective vendor management practices aligned to the TAL Procurement Procedure and Vendor Management Model.
• Identifying potential areas for improvement for vendor governance, enhancement and upgrade by maintaining a good working knowledge of all services provided to TAL business units.
• Assist with the assurance and compliance activities to demonstrate the effectiveness of Third-Party Technology & Cyber Risk Management function. Address the corrective actions and resolve gaps identified during the assurance and compliance activities.
• Support and assist with the negotiation, implementation, and management of technology and cyber clauses in the third-party contracts with the Legal. Uplift those technology and cyber clauses in the contractual terms in line with regulatory and threat environment changes, as needed.
• Monitor and report on third-party compliance with technology and security requirements as well as their performance against contracts, and coordinate the corrective action, as needed
• Develop and deliver training to internal stakeholders on Third-Party Technology & Cyber Risk Management practices

Sofitel Brisbane Central is looking for a professional and motivated Maintenance Manager who will be responsible for managing a diverse team of engineering tradespersons, handypersons and external contractors. This hands on role is responsible for the day-to-day supervision of the team and reports to the Chief Engineer, providing support with the general operations of the department.

What you will be doing:

• Assist in leading a highly motivated engineering team including assigning daily tasks to ambassadors and managing numerous external contractors
• Set up and implement work request systems in all hotel areas
• Record daily plant and utility consumption readings, analyse consumption and report on findings
• Inspect and perform preventative maintenance on facilities, equipment and fire systems
• Play a key role in Work Health and Safety and sustainability including inspecting all areas of the property for safety issues and taking corrective actions.

The Opportunity:

Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.

Key Responsibilities:

The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. 

AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will:

• Protect and grow existing accounts by executing a scalable account management strategy

• Utilise data to systematically identify new revenue opportunities through existing products

• Collaborate with Sales to close new product opportunities which further unlock an account’s potential

Additional duties of the an SMB Account Manager:

• Support the execution of new client onboardings & new product deployments

• Work collaboratively with Client Operations to resolve operational challenges 

• Represent Flywire in webinars and in-person events as needed

• Be an active contributor to the development of the team, providing ‘on the ground’ insight

• Supporting the onboarding of new team members

• Contract renewals

Job Description

Join our growing Real Estate Management Services team! We seek a driven candidate with recent experience in commercial property management. As a key player, you’ll oversee a diverse portfolio of North Shore assets, including commercial offices, industrial spaces, and retail properties. The objective is to strengthen client relationships, exceed expectations, and contribute to business success. 

You will successfully achieve this by undertaking the following key tasks:

• Handle daily tenant matters, address requests, and resolve issues.
• Maintain organized lease administration, financial procedures, and reporting.
• Oversee maintenance, repairs and compliance works.
• Manage rent collection, reconciliation, and arrears practices.
• Prepare operating and capital budgets, involving stakeholders.
• Oversee audits, negotiate leases, and liaise with solicitors for lease documentation.
• Maintain strong relations with stakeholders, specifically landlords and tenants.

Minor Hotels is seeking a talented and experienced PR & Communications Manager for a 12-month maternity leave coverage role, based in the Brisbane CBD and commencing in February 2025. 

This national position offers the chance to shape the public image of a leading hospitality group with over 65 properties across Australia and New Zealand—and growing. You will play a critical role in driving public relations initiatives that effectively communicate our brand and reputation to external audiences. 

In this dynamic role, you’ll collaborate with cross-functional teams and a PR agency to craft compelling narratives, elevate brand visibility, and manage strategic media relations. Reporting to the Director of Marketing Communications, you’ll be at the forefront of initiatives that align with company objectives, including influencer partnerships, media engagement, and crisis communications. 

Key Responsibilities Include: 

• Develop and execute strategic multi-channel communication strategies to support business goals and enhance brand awareness.
• Build and maintain strong relationships with media outlets, journalists, and influencers, securing media coverage through proactive collaboration with the PR agency. 
• Create and implement crisis communication plans, acting as the point of contact to ensure consistent, accurate messaging during crises. 
• Oversee partnerships with influencers to amplify brand messaging, managing campaign execution and measuring ROI. 
• Develop compelling press materials, review public statements for alignment with brand voice, and manage the Oaks Hotels, Resorts & Suites LinkedIn page. 
• Identify and lead participation in industry awards, coordinating submissions to enhance brand credibility and visibility. 
• Collaborate with internal stakeholders and leadership, positioning company spokespeople as thought leaders on industry topics. 
• Organise and manage media events, product launches, and other PR-related activities to strengthen brand visibility. 
• Set KPIs for PR initiatives, analyse results, and provide performance reports to showcase impact and ROI. 
• Oversee the communications budget, ensuring cost-effective solutions and alignment with strategic goals. 

The Claims Technical Specialist is responsible for providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Managers to build their capability in line with the TAL claims capability and delegated authority frameworks. 

• Contribute towards a culture of process improvement. Along with the Team Manager, ensure that change initiatives are embedded and that best practices are adopted, while ensuring a best practice approach to claims handling
• Contribute to department and company projects as required.
• Maintain current knowledge of life insurance guidelines, processes and policy changes.
• Ensure claims handling and service approach reflects industry best practice and TAL processes and policies.
• Other ad-hoc duties as required

Technical Support

• Act as a subject matter expert, responding to Claims Consultant requests and enquiries and to authorise and review claims (and associated benefits payments)
• Provide adverse decision review and sign off on assessment, which may require referral to internal Claims review body
• Support Claims Consultants to use effective communication with customers, treating health practitioners and other stakeholders to drive the best service experience and appropriate claim outcomes for the customer
• Support Client Managers and Team Managers in their reporting to funds and attendance at fund meetings/case conferences related to technical claim outcomes as required
• Development/ enhancement of claims handling procedures and guidelines as required. Assist with embedment
• Review, advise and sign off (within delegation) on policy T&Cs within internal forums, communicating the outcome of approved policy T&Cs within team to ensure understanding/application

Team Capability

• Drive processes to support development of technical capability within claims and implement strategies lto develop technical skills in line with the TAL claims capability framework resulting in progression of delegated authorities in a timely manner
• Coaching Claims Consultants in appropriately executing assessment practices ensuring the timely and quality management of claims. Including completing ‘above delegation’ and ‘within delegation’ reviews of individuals work and recording outcomes and opportunities for development 
• Provide insights into Case Manager technical capabilities for the purpose of performance management and support the Team Manager in development planning for individuals to uplift their capability in line with TAL’s capability framework.
• Deliver training as required

Compliance

• Contribute to the implementation of appropriate governance structures and quality assurance to successfully deliver business solutions.
• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adherence to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work

Consisting of high-net-worth individuals and their representatives, our consultants arrange private jets charters for everything and anything from corporate business meetings to leisure trips.

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list and working with airlines to the smallest details of what should be on the aircraft so the client remembers and makes ACS their charter partner.

This role does require a 4 week training period in London HQ, all expenses paid.

Bring your passion for food and beverage service to Brisbane's most prestigious and largest conferencing and events operations. We are seeking motivated and energetic individuals who are committed to delivering exceptional service at a range of high-end conferences and exclusive events hosted at our world-class venue.

• Deliver outstanding customer service to guests during conferences and events
• Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
• Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards
• Take responsibility for your designated rooms or sections during service
• Ensure all food and beverages requirements are delivered on time and as specified
• Serve food and beverages in a professional and timely manner
• Maintain cleanliness and hygiene standards in all service areas
• Collaborate with kitchen staff and event coordinators to ensure smooth event execution
• Address guest inquiries and resolve any issues promptly and courteously
• Adhere to all food safety and responsible alcohol service guidelines
• Participate in pre-event briefings and post-event debriefings

Cook

Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.

What is in it for you:

• Employee benefit card offering discounted Accor accommodation rates worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Free staff parking
• Delicious staff meals each shift
• Full uniforms included and complimentary dry-cleaning

What you will be doing:

Supporting our Executive Chef and kitchen team to create memorable guest experiences                                 Food preparation and cooking, plating, presentation                                                                                     Exposure working in a fast paced, world class kitchen environment                                                            Breakfast, lunch, dinner service - Buffet and Al a Carte 
Kitchen maintenance and cleaning, following food safety requirements
Maintaining and ordering stocks and supplies

Excellent environment for someone passionate about developing a long term career in cookery.

• Contribute to and support delivery of the Australia and New Zealand and Asia-Pacific marketing and business development plan, working with directors, sector specialists, external suppliers and business generation and marketing teams.
• Support the identification of key market trends, and support the translation of these into market reports, campaigns and initiatives that enable us to engage the market.
• Generate a drumbeat of news to provide consistent external profile for website, social media and EDM distribution.
• Create a pipeline of internal profile-raising content that is aligned to the Australia and New Zealand business plan.
• Develop and cascade our pipeline of brand raising activities to ensure we maintain a strong profile with both our current and target clients.
• Manage the production of key marketing collateral working with sector, key account leaders and campaign teams.
• Coordinate the identification, production and high-quality submission of industry awards.
• Support the development and coordination of external events such as roundtables and seminars.
• Coordinate our presence at industry events and conferences, ensuring return on investment from sponsorships, conferences and initiatives.
• Manage the execution and analysis of marketing initiatives and return on investment.
• Be the custodian of brand across Australia and New Zealand, including delivery of training and managing roll out of new templates or tools.
• Support and champion national and Asia-Pacific Business Generation initiatives both within your own team and nationally as appropriate.