The Game Changers:  

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future. 

The Purpose: 

Australian Payments Plus (AP+) is seeking an experienced Organisation Development and People Experience Partner to join our People & Culture team where you will play a critical role in driving our people strategy and enhancing the employee experience.  

As the Org Dev and Experience Partner, you will be responsible for collaborating with AP+ teams to understand people and organisation capability requirements, issues and opportunities now and in the future, and for brokering intelligent, fit-for-purpose solutions to those requirements.   

Day to day, you will be accountable for collaborating with a range of internal stakeholders to design and deliver organisational initiatives that contribute to AP+ organisational effectiveness, evolve culture in line with purpose, support the achievement of strategic goals, and create an exceptional employee experience for AP+ people and teams. 

This is a challenging position that requires you to find a balance in delivering fit for purpose customer-centric solutions to problems, upholding high standards, working with a wide variety of stakeholders, and driving to outcomes. Significant influencing and collaboration skills are required, as is the ability to coach and guide leaders in more senior positions.  

Responsibilities:  
Our ideal candidate is practically minded and delivery-oriented, with the ability to shape, build and deliver a wide range of initiatives for implementation. You’re highly capable, a strong collaborator, and willing to roll up your sleeves and own the design and implementation of your work.  
 
You’ll work with internal stakeholders and the P&C team to design, develop and deliver initiatives that support our culture, capability and eX strategies. This includes:  

• Personal growth and career development,   
• Employee engagement and experience,  
• Org effectiveness and operational excellence,   
• Org capability development,   
• Culture and ways of working, including change practices, and    
• DEI and belonging.   

In order to be considered for this role you should be able to demonstrate the following: 

• Deep experience (10 years minimum) in org effectiveness, org development, and employee experience.
• Designing and facilitating capability development programs and employee experience solutions across diverse audiences. 
• Proven experience in designing and delivering high quality programs and initiatives. 
• Strong understanding of modern OD and employee experience practices. 
• Subject matter expertise in organisation capability development, organisation effectiveness, employee experience, and agile ways of working. 
• Demonstrated skill in collaboration and influencing.  
• Ability to project manage your work.   
• Ability to use data to identify themes and priorities linked to strategy and culture outcomes.   
• Experience and ability to navigate and embrace complexity and ambiguity, and to create simple and scalable solutions in an evolving environment.   
• Experience in an APRA regulated environment (Financial Services preferred) is preferred but not essential.  

What’s Next:  

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application. We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process. 

AP+ are not partnering with Recruitment agencies for this role. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Who are we?

CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, CreditorWatch offers a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

CreditorWatch have achieved Top 10 AFR Best Places to Work 2022 and 2023 and certified Great Place to Work 2022 and 2023


Your Role & Team:

The Decide team are responsible for the core portfolio of data and analytics products of CreditorWatch, including its commercial credit bureau solution.  


What will you be doing?

• Data is at the heart of everything we do and we’re looking for someone to help us grow our data coverage.      

• Working closely with the Decide Product Lead and Senior Data Product Manager to help deliver on our data strategy and meet data targets. Ensure that data-driven solutions are aligned with business and customer goals and deliver measurable value. 
• A proactive role to identify and pursue opportunities to expand our unique trade credit data within existing and new customers, leveraging existing products and exploring new solutions to shape business data needs. 
• Collaborate with Product, BI/Data teams, existing Account Managers and BDMs to look for data opportunities within our existing customers and reactive dormant customers. 
• Communicate with customers to understand their needs and explain product value. Develop and present proposals, product demonstrations, and sales pitches

What are we looking for?

• Experience in B2B sales, account management, or business development, preferably within SaaS. 
• Proven track record of meeting or exceeding sales targets and driving business growth. 
• Strong understanding of data solutions and their application in business contexts. 
• Excellent communication, negotiation, and presentation skills.  
• Ability to build and maintain strong relationships with customers and internal stakeholders and exceptional negotiation skills. 
• Strong commercial and strategic thinking. with strong problem-solving skills and the ability to adapt to changing market conditions. 
• Results driven: you have a firm focus on customer value with a pragmatic attitude to incorporating commercial goals. 
• Ability to deal with rapid change and quick pace with resilience and a can-do attitude. 

Our Benefits:

• Keep Active – All employees get aFitness First Platinum gym membership.
• Daily Fuel – Coffee’s on us – you’ll get a coffee card to grab your favourite pick-me-up every day. Breakfast and snacks? We’ve got you - our kitchen is well stocked with fresh fruit, bread, cereal and nutritious treats. We also offer regular catered lunches, asking you what you want, giving you the food, you love.
• Wellness Days - On top of annual leave, all employees get one Wellness Day off per month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work and fill your cup. 
• Monthly Massages - Relax and recharge to stay on top of your physical and mental game. We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. Relieve physical tension and improve your wellbeing with a well-deserved massage.
• Bonus Shares - We offer our dedicated employees’ performance-based bonuses, providing financial incentives to drive high performance. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
• Counselling - All our employees and their direct families get access to free counselling. This is a completely confidential service. Our commitment to mental health means that professional help is always available when needed.
• Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah, we’ve got a boat), these monthly team building activities will keep you feeling valued and connected.
• Legal Services - Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values:

• The 1%’ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
• We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
• We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
• Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. 

 

Our Hiring Process – We like to keep it simple:

1. Initial conversation with our Talent Team – As a way of introduction to CreditorWatch and get to know yourself.
2. Hiring Manager meeting – to understand if there is a fit from both sides.
3. Functional / Case Challenge meeting – this is a chance for you to show case your skills.
4. Values / Culture meeting – to ensure we align to your Values, and you align to ours.

 

We are committed to you:

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthdays and service anniversary celebrations.

We are an equal-opportunity employer, and we are committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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