Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
Our Service Desk is a 24/7 operation. These roles are for our day shift team- Monday to Sunday 6am to 8pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

An exciting role has become available for a Merchandise Planner to join the White Fox family based at our stunning office in Rosebery.

Supporting the Senior Merchandise Planner, you will use your merchandise planning fundamentals to help drive growth within the business using a highly analytical and data driven approach. The successful candidate will be positive, proactive and eager to continue to develop planning processes and ways of working.

Key Responsibilities:

Budgets & monthly re-forecasts

• Assist the Senior Merchandise Planner in re-forecasting as required with commentary on identified opportunities/risks and proposed action plans
• Ensure all re-forecasts are supported by all key stakeholders

Analysis and reporting

• Help prepare weekly, monthly and quarterly reporting
• Review sales at style and category level identifying opportunities and risks, making recommendations to maximise and mitigate
• Complete monthly post seasonal reviews in line with critical path
• Perform ad hoc reporting as required by the business and across different business units

Range & option planning

• Support the Senior Merchandise Planner to build a balanced option plan to deliver brand strategy, considering the 2 key markets
• Responsible for managing and forecasting core lines based on sales trends

Markdown management

• Help to maintain Clear As You Go Strategy to keep stock efficient
• Help to plan permanent markdowns to achieve Sales & Gross Profit budgets, preparing informed markdowns with visibility on Gross Profit impacts
• Preview markdown with teams, reflect in merch plans and monitor performance closely

Stock management

• Support the Senior Merchandise Planner in ensuring the optimal category mix is maintained in each of the two key markets
• Assist in the quantification of volume, fashion and repeat buys
• Quantify orders and size curves for key events to ensure growth and manage any risk
• Ensure size curve accuracy and update size curves at minimum of quarterly
• Monitor the aged inventory position and keep this within ideal business parameters

• Minimum of 3 years in experience in a Merchandise Planning role
• Experience in Ecommerce is essential
• Experience within a fashion retailer is preferred
• Advanced excel skills
• Experience with Style Arcade is an advantage
• Strong collaboration and teamwork focus
• Aptitude for numbers and an outstanding attention to detail
• Ability to be flexible and work in a fast-paced environment

• Stunning office, Rosebery location
• Generous monthly clothing allowance + ongoing discounts
• Onsite gym, kitchen stocked with goodies
• Ongoing training and development opportunities, including lunch and learn sessions
• High growth company with career progression available

Please note due to the large volume of applications we receive for each role only shortlisted candidates will be contacted.

We are not working with recruitment agencies for this role.

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

The Digital Producer will be joining a multi-disciplinary team of marketers, designers, engineers and product managers working across a number of projects, product launches and marketing events. The purpose of this role is to assist with the management, maintenance and development of Koala’s websites, ensuring they are up to date, optimised, consistent and relevant, and, more importantly, to attract and build engagement with target audiences in alignment with business objectives, ie. to create the best possible customer experience.

What key responsibilities does this role have @ Koala?

• Help manage the content across all Koala websites, with a centered focus on the Australian market.
• Work with UX, engineers, marketing and data teams to analyse and optimise user flows and pages with a view to improving overall engagement and conversion.
• Customer focused - you are a champion of customer experience.
• Adhering to appropriate Agile methodologies, provide project and ongoing business-as-usual (BAU) support and acting as the digital product owner for BAU activities.
• Contribute to both strategic and BAU digital initiatives including product launches, product changes, sale campaigns, content creation and deployment, monitoring delivery and troubleshooting.
• Work with the Digital team to identify site improvements and proactively implement or recommend them.
• Work with development teams to continually optimise digital platforms for producers.

Ideal background…

• Knowledge and understanding of digital design fundamentals including user experience design and user-centred design.
• Ability to work across a number of projects with multiple time-frames, highly organised and able to manage and communicate with all relevant stakeholders.
• CMS experience in a marketing/ecommerce-led organisation (ideally Contentful, but any other CMS experience is also absolutely fine).
• Knowledge of CRO optimisation tools is highly desired, with skills in VWO, Mixpanel, Ninetailed, Contentsquare etc.
• Knowledge of project management tools is preferred (ideally Jira and Confluence) along with JIRA, Confluence, Google Suite etc.
• A good knowledge of HTML and CSS is preferred, but a basic understanding is also okay.
• Knowledge of Commercetools & Channel Advisor platforms is also desirable
• Experience in understanding marketing, product and technical briefs and delivering to those timelines.
• Passionate about digital trends and innovation.
• Excellent written communications skills and attention to detail.
• Experience working with multiple stakeholders, multiple deadlines and managing multiple websites, in a fast paced, global environment.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a Financial Accountant who will be responsible for all financial inventory controls and processes at Koala. From reviewing the item receipts and billing, through to cost of sales recognition and stock on hand verification, this role is a critical link between Supply Chain and Finance to ensure that our financial systems can report accurate and timely data to the business for decision making.

Koala is looking for someone who is a challenger, to look at our existing processes globally and introduce best practice systems, automation and efficiencies.

What key responsibilities does this role have @ Koala?

• Oversee inventory financial management in accordance with company guidelines
• Develop and implement improvements to existing operational procedures in order to maximise efficiency and accuracy of inventory on hand and cost of goods sold
• Ownership of cost of goods recognition in line with company accounting policy
• Perform critical inventory tasks to ensure the correct amount and value of items are recorded in stock accurately in the general ledger
• Maintain updated and accurate records of inventory, including transfers and cycle counts
• Review documentation and monitor product codes to search for discrepancies; troubleshoot quantity discrepancies between stock and records
• Track rates of accuracy, purchase and return as well as defective items to inform supply chain and quality control
• Generate financial inventory reports including product profitability; review reports monthly with relevant stakeholders 
• Prepare intercompany invoicing for Global Koala Group 
• Nurture positive relationships with suppliers and provide a highly accountable level of customer service to all stakeholders 
• Month end reporting
• Reconciliation of balance sheet accounts regularly
• Provide insights to the wider finance team and business

Ideal background…

• Previous cost accounting or inventory experience in a manufacturing or retail industry
• Ability to effectively communicate with non-finance staff, including supply chain, logistics and warehouse
• Excellent interpersonal and communication skills, both written and verbal
• Strong attention to detail
• Self-motivated and forward thinking
• Ability to work in a fast-paced environment with multiple stakeholders
• Excellent working knowledge of computer software including Excel/GSheet and other production / costing software and ERP systems (Netsuite experience a bonus)
• Relevant Accounting/Business or Finance degree
• Currently studying for or completed CPA or CA is desirable

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.
To read more, check out our careers, LinkedIn, or the great work we do with Work180.

We are seeking a skilled and detail-oriented Hotel Operator to join our team. As a Hotel Operator, you will play a crucial role in ensuring the smooth operation of day-to-day activities and providing exceptional guest experiences. If you have a passion for hospitality and a keen eye for detail, we invite you to apply for this exciting opportunity.

Key duties include:

• Handle all incoming enquiries in a timely manner
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Maintain accuracy during the call and while inputting details on the call
• Ensure all guest details are fully updated on PMS system and maintain efficient records
• Communicate clearly with other departments as necessary to ensure relevant information is passed on

This is a permanent part-time position, 2-4 days per week rotating between morning and afternoon shift across 7 days. A student visa holder is encouraged to apply.

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience 

The role of the Business Manager-Nine Plus is to work closely with the Group Business Director- with key tasks in achieving revenue targets.

Day to day you will:

• Be committed to over achieving both your individual and the team’s monthly revenue targets
• Represent the Nine Plus brand within the market, having a strong and reputable market presence 
• Maintain a clear understanding of all of Nine’s wider products spanning Broadcast, Publishing, Radio and Digital
• Present a minimum of 5 weekly pro-active ideas and strategies to generate new business

This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Our Vendor Management team leads the commercial negotiations with our technology vendors and broader 3rd parties to achieve the best value and broader business outcomes for the Group. They support the ongoing contract management and performance improvement through the contract lifecycle working closely with our technology leaders, product owners, business stakeholders and project managers across all parts of our business to achieve outcomes.

This role is responsible for implementing strategies to maximise value and reduce risk in our IT sourcing and contracting, and for improving our contract-related reporting and analysis processes to enable informed decision-making, compliance monitoring, and performance optimization.

Expertise in IT procurement, market analysis, contract negotiation, as well as in data analysis and reporting will be essential in this role.

Responsibilities:

• Contact Management for a portfolio of IT contracts

  • Collaborate with business, legal and finance teams to understand and clarify their requirements, and ensure with company policy

  • Leading contract negotiations, including terms and conditions, pricing and service level agreements. 

  • Ensure contracts are properly executed, reviewed and renewed as required.

• Cyber Security Governance

• Contract Reporting and analysis

  • Support the contracting team function in developing and executing a comprehensive reporting strategy across all contracts.

  • Manage the Contract Management Report to ensure it is up to date. 

  • Present contract lifecycle data and insights and assist with renewals and renegotiations

  • Collect contract-related data from multiple sources with accuracy 

  • Analyse and present data to identify trends, anomalies, and opportunities

  • Define and monitor contract portfolio performance metrics

  • Identify and mitigate potential risks associated with contracts

  • Implement processes to monitor contract compliance

  • Develop and implement automated reporting solutions using data visualization tools to streamline data collection, analysis, and presentations

  • Create dashboards and visualizations to provide real-time insights into contract portfolio performance

  • Prepare and present regular contract-related reports to various stakeholders, translating complex data into actionable insights and recommendations.

We are seeking an experienced Senior Product Commercialisation Manager (Rich Media
& Display) to create profitable, high quality, relevant and compelling display and rich media led product solutions across Nine’s digital portfolio that drives revenue generation through the sales teams.

You will be responsible for delivering new market-leading solutions, embedding them within Nine’s broader product set and supporting the sales function in generating revenue from display and rich media.

Day to day you will:

• Identify opportunities to improve commercialisation of Nine’s digital assets through display and rich media led initiatives 
• Partner with a diverse set of stakeholders across Sales, Nine Powered, Campaign Operations, Pricing & Inventory and Editorial to design and manage the roll out for new display and rich media led products 
• Work with Trade Marketing to produce product-specific go-to-market materials and position them effectively in market
• Provide product ‘playbook’ specs and resource material into Powered and Trade Marketing to support their creation of go-to-market materials
• Partner with the Product team to develop commercially optimized products as the websites and apps in Nine’s portfolio are evolved
• Source, onboard and manage the commercial relationships with new rich media vendors to strengthen Nine’s rich media and display based offering where appropriate

Reporting to the Editor, Sydney Morning Herald, the Personal Assistant position provides high-level support to the Editor and day-to-day office management and reception duties. The role involves confidential, high-level information as well as engagement with executive and community stakeholders. This is a diverse, hands-on role which requires professionalism, interpersonal skilfulness, energy and attention to detail.

Day to day, you will:

• Provide quality and timely administrative support to the Editor.
• Coordinate communications, including taking calls, responding to emails and interfacing with clients.
• Maintain and report on a current log of correspondence and commitments and chase up items approaching the due date.
• Maintain and coordinate an effective calendar system, ensuring the Editors' competing demands are effectively managed.
• Make travel arrangements and detailed travel itineraries
• Act as the point of contact between the Executive and their internal or external colleagues
• Organise meetings and book meeting rooms

Please note this position is based in our North Sydney office.

Australia's leading broadcast video on demand platform 9Now offers a destination for consumers around Australia to catch up on their favourite programs anywhere, anytime, on the device of their choosing.

The 9Now Web team is a primarily front-end agile software and streaming development team building the "Future of Television". Our core responsibility is building, testing, securing and maintaining 9now.com.au. We're at the forefront of 9Now’s strategy, creating a responsive, performant, accessible user experience for viewing 9Now content in mobile, tablet and desktop browsers.

You’ll be working alongside both Senior and Associate Engineers within the team, and closely with Product and Quality in the broader Streaming team.

We’re looking for people who are based in Sydney, and would be able to come into the office.

Responsibilities:

• Collaborate with other engineers and cross-functional teams to plan, design, develop and test solutions.

• Work across our web-based tech stack (Typescript and JavaScript), particularly utilising React (including Next.js, Styled Components, Jotai state management, Jest, Testing Library React and Playwright), hosted in Docker on AWS infrastructure.

• Develop our streaming video stack and its accompanying analytics and observability.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As a talented Copywriter you'll be contributing to the development of on-brand campaigns, writing compelling copy for diverse channels such as paid social, banners, website, EDMs, social media, wholesale, and packaging. Actively research competitors, trends, and consumer insights, brainstorm campaign ideas, and uphold our brand's distinctive tone of voice. Proofread, edit, verify factual information, and manage copy proofs, feedback, and job tracking systems.

Be a key guardian of our brand's identity.

Your Day to Day

• Support senior team in developing on-brand campaigns
• Write copy for diverse channels
• Actively research competitors, trends, and insights
• Contribute to brainstorming sessions
• Collaborate with teams for post-campaign insights
• Proofread and edit copy
• Verify factual information and ensure claims align
• Manage copy proofs, feedback, and job tracking systems

Your Skills

• Understanding of copy's role in campaigns
• Experience in crafting copy for multi-channel campaigns
• Passion for diving deep into current topics and insights
• Exceptional pun, grammar, and punctuation skills
• Adaptability to take feedback and refine concepts
• Strong time management skills
• Proactive and willing to jump in wherever needed
• Friendly and collaborative personality

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome, and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic, and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $90k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role:

We are looking to grow our People & Culture team with the addition of a People & Culture Advisor. You'll be involved in various aspects of People & Culture, including performance management, learning and development, and employee relations.

What you will do:

• Deliver both strategic and tactical P&C support to employees and managers, including performance management, learning & development, employee relations and diversity, equity, and inclusion.
• Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions.
• Collaborate closely with all levels of management, particularly in the tech/product domain, as a trusted P&C advisor
• Build credibility and trust among employees; resolve employee concerns with compassion and follow-through.
• Consult and advise on talent reviews and the annual merit planning cycle.

What you’ll bring:

We're looking for someone who is enthusiastic, eager to learn, and passionate about making a positive impact. If you enjoy being part of a collaborative team and are ready to take on challenges, we want to hear from you. Here's what we're looking for:

• Passion for delivering excellent stakeholder management
• Take initiative to innovate and drive process improvements
• Outgoing personality with exceptional communication skills - written and verbal
• Be a credible activist for our clients, your team and our mission; exert influence to create positive change.
• Previous exposure to DEI strategies.
• Experience in Learning & Development.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. Welcoming candidates looking to shift their career, bringing fresh perspectives to our team.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.
We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

In this instrumental position, you'll help drive our creative department to new heights, collaborating closely with the Creative Director you'll ensure the seamless execution of projects. As the operational linchpin, you'll navigate the day-to-day intricacies of the studio, overseeing project timelines, resource allocation, and workflow optimisation.

This role is a unique blend of creativity, leadership, and meticulous project management, offering you the chance to help shape the visual identity of our brand while ensuring each project is delivered with precision, timeliness, and within budget. Join us in this dynamic opportunity to lead and inspire a creative team towards exceptional performance and the realisation of impactful visual stories.

Your Day to Day

• Oversee project coordination, keeping ongoing projects on schedule and within budget.
• Efficiently manage studio resources, including equipment, software, and materials.
• Support the creative team, fostering a positive and productive work environment.
• Manage and oversee the studio's budget, ensuring cost-effectiveness and profitability.
• Act as a liaison between the internal team and external agencies, facilitating effective communication.
• Ensure the quality of output meets company standards and client expectations.
• Plan and manage the studio's schedule, including project timelines, team availability, and deadlines.
• Assist in recruitment, providing training and orientation for new team members.
• Prepare regular reports on studio operations, including project status, budget usage, and team performance.
• Maintain a safe work environment by adhering to health and safety regulations and company policies.

Your Skills

• Degree in Business Management, Project Management, Graphic Design, Marketing, or related field.
• Minimum of 5 years' experience in a creative studio or agency environment, with at least 2 years in a management role.
• Proven track record of successfully managing creative projects from inception to completion.
• Proficiency in project management tools and software (e.g., Asana, Trello, or Microsoft Project).
• Strong leadership skills with experience in team management, motivation, and development.
• Excellent understanding of the creative process, including design, copywriting, and digital content production.
• Ability to work under pressure, managing multiple projects simultaneously in a fast-paced environment.
• Strong communication skills, both verbal and written, conveying project goals and timelines effectively.
• Experience in budget management and resource allocation.
• Keen eye for detail and commitment to delivering high-quality work.
• Knowledge of current trends in design, marketing, and advertising.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome, and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic, and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

About Us

Employment Hero is an Australian tech unicorn - valued at $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable time zone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

Reporting to the Head of Digital Engagement within the Customer Experience function, the Community Manager is responsible for building, engaging, and maintaining the online community around the Employment Hero platform. The communities will include both our business and end users.  The Community Manager will drive discussions, interactions, and ensure a positive and helpful environment for all users. 

The key focus for the role is to manage the execution of a successful community, driving engagement and ensuring  user questions are addressed, concerns and issues are resolved and both value realisation and customer satisfaction is high amongst members. In addition, this role will set the frameworks and processes to moderate user-generated content, enforce community guidelines and maintain a safe online space. 

Responsibilities

• Develop and execute strategies to grow and nurture our first online user community as a proof of concept and subsequently build out all wider user communities across Employment Hero user types and regions. 
• Initially moderate user-generated content and discussions (with subject matter support), ensuring adherence to community guidelines and maintaining a respectful and safe environment; subsequently building out the capability required to operate our communications in a customer centric and operationally efficient way. 
• Set up and drive engagement with users through appropriate channels to answer questions, provide assistance, and facilitate meaningful interactions including the set up of peer to peer servicing communities.
• Plan and coordinate community events, webinars, and user-focused initiatives to drive engagement and collaboration, leveraging and aligning with our Marketing Function’s delivery of the same. 
• Collaborate with cross-functional teams to gather user feedback, identify pain points, and advocate for user needs and preferences.
• Design and own the metrics to measure community value and performance, monitoring and reporting on engagement metrics and value to continually improve the community strategy. 
• Work with our Marketing function to ensure we have a calendar of relevant and engaging content such as blog posts, articles, and resources, to provide value to the community.
• Act as the voice of customers between the community and internal teams, communicating user feedback, suggestions, and concerns effectively.
• Monitor industry trends and competitive landscapes to identify opportunities for innovation within the community space.

Requirements

• Bachelor's degree in Marketing, Communication, Business, or a related field (or equivalent work experience).
• 5+ years of experience in community management, social media management, customer success or related roles preferably within the SaaS or technology sector.
• Proven track record of developing and launching a proof of concept and scaling proven concepts to thriving  business as usual channels and experiences, growing and engaging online communities and using analytics to track engagement and measure impact.
• Excellent written and verbal communication skills, with the ability to engage and connect with users effectively, develop and execute strategic community engagement plans.
• Experience in project and/or change management. 
• Previous experience in customer support or advocacy roles is an advantage.
• Previous team leadership is an advantage. 

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

* Raised $263M Series F round led by TCV October 2023

* Raised $181M achieving unicorn status February 2022

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

We are seeking experienced Finacle Developers for a permanent role based in Sydney. You will be part of a dynamic team working on banking projects.

• Strong hands-on experience with Finacle development and customization
• Expertise in Finacle scripting and programming using technologies like JSP, Java, PL/SQL, and Oracle database
• Experience in Core Banking Solution (CBS) implementation and support
• Good understanding of banking domain and financial products
• Proven experience with Finacle modules like Retail, Corporate, Treasury, and CRM
• Experience with Finacle APIs and integration with other systems
• Knowledge of Finacle scripting language and customization tools
• Ability to understand and translate business requirements into technical solutions
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

In this pivotal role, you will lead the design process for our expanding range of innovative and eco-friendly lifestyle products. Collaborating closely with key stakeholders, you'll play a role in crafting the visual identity of our sustainable lifestyle products. Your responsibilities include overseeing the design process, from generating initial 2D and 3D drawings to creating a compelling narrative that captures the essence of each product. Working collaboratively with international suppliers, you will bring these concepts to life by managing the manufacturing of prototypes and selecting materials that align with our commitment to sustainability.

Your day-to-day activities will involve research of local and international markets to identify emerging trends and innovations. Leveraging your expertise in SolidWorks, CAD, KeyShot, Adobe Illustrator, and Photoshop, you will translate conceptual designs into detailed plans for prototyping. Collaborating seamlessly with tooling engineers, you will navigate projects through to manufacturing, ensuring the delivery of products that not only meet high aesthetic standards but also adhere to relevant guidelines and regulations.

Your Day to Day

• Craft compelling solutions using great problem solving and conceptual thinking skills with the end user front of mind.
• Generating concept designs in CAD and then turn them into detailed CAD designs for prototyping.
• Collaboration with tooling engineers to move projects through to manufacture. 
• Rendering 2D and 3D CAD models in KeyShot.
• Work SolidWorks and KeyShot to prepare renders and build instore layouts.
• Define ownable and elevated aesthetic solutions.
• Be responsible for the detail development of concepts through the product life cycle for a diverse range of product categories.
• Ensure product compliance with relevant guidelines, procedures, and regulations.
• Prepare 2D & 3D model files and manage production documentation.

Your Skills

• Industrial Design or Product Design Engineering Tertiary qualification.
• Excellent skills in SolidWorks, CAD, KeyShot, Adobe Illustrator, and Photoshop.
• Expert understanding of designing consumer products for cost-effective manufacturing.
• Commercial mindset with a customer-centric approach.
• Strong time management skills and ability to work in a fast-paced environment.
• Perseverance and resilience in delivering exceptional work.
• Ability to communicate and influence cross-functional teams.
• Strong written and verbal communication skills.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome, and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic, and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW! Make sure you include your portfolio of work demonstrating your skills!

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

As our CRM Marketing Manager, you'll be the driving force behind our direct marketing channels, crucial to Koala's growth and customer connection. This role is a unique blend of strategy and execution, perfect for someone who thrives in a dynamic, fast-paced environment and is eager to make a substantial impact in the eCommerce landscape.

What key responsibilities does this role have @ Koala?

• CRM strategy: Develop and implement innovative CRM strategies, focusing on email, SMS, and referral programs to drive business growth and customer loyalty.
• Hands-on execution: Directly manage and optimise email and SMS automations and campaigns, aligning them with marketing plans, customer behaviors and preferences.
• Collaborative spirit: Work closely with digital production, data & analytics, customer service, and brand marketing teams to create seamless digital customer experiences.
• Creative problem-solving: Use your analytical skills to continuously refine our CRM approach, ensuring maximum engagement and revenue generation.
• Data-driven decision making: Regularly analyse customer funnels and campaign performance, leveraging data to drive strategic decisions.

Ideal background…

If you're passionate about creating meaningful customer experiences and eager to play a key role in a forward-thinking company, we'd love to hear from you. Together, let's redefine the future of furniture shopping and make a lasting impact on the planet.

• Creative problem-solver with a strong analytical mindset, capable of identifying and proactively addressing challenges.
• Experienced in CRM: 2-4 years in CRM. Adept at directing CRM strategy, while also being a hands-on, hard-working individual who thrives in a fast-paced environment. Experience with Klaviyo is a plus, but not mandatory.
• Results-oriented: Proven track record of using CRM strategies to significantly boost revenue and customer engagement.
• Ecommerce savvy: Deep understanding of DTC eCommerce, particularly in customer behaviour and purchase patterns.
• Storyteller at heart: Ability to weave brand narratives into campaigns, enhancing customer connection and retention.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

* Recruiters, sending you love and light, but we got this and won’t be accepting unsolicited CVs.

We are the biggest NERDS, we are SUPER FUN, and it’s no joke. Collaborating every day, we focus on numbers-based thinking that we know will deliver real, tangible, data-driven insights (none of the fluff, jargon, and guesswork you might see elsewhere) and we have a FUN time doing it all together.

Over 3 years, we’ve invested $1M+ into trying and testing every digital strategy to see what works and what doesn’t. It seems the rules to succeeding online are always changing, so every day our team is building new and intuitive tools to tackle the future of marketing.

We solve the digital world by turning to the numbers (real, hard evidence you can’t deny). And our clients turn to us, the Online Marketing Gurus (the nerds who know their stuff and get it done).

The Perks:

• Birthday leave

About OMG:

• We are one of AFR's Best Place to Work finalists!
• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 90+ employees in Sydney and Melbourne, 90+ in the Philippines, as well as USA, UAE and South Africa expansion ongoing. This was 30 employees 4 years ago!
• R&D investment, the forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
• OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

OMG is an equal-opportunityy employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

Don't take our word for it, hear it directly from our people: https://www.youtube.com/watch?v=G1iL_ykXl0U

• Grow and develop alongside Accucom, developing Industry relevant skills and technologies
• Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage
• Norwest location
• Previous MSP experience essential
  
  

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

Role Description:

The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

Responsibilities:

• Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
• Engaging with clients in a professional manner in a clear and concise way.
• Following communication procedures and ensuring transparency throughout support / project process.
• Work with level 2+ engineers to resolve client issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

The Successful candidate must display several of the following skills and technology proficiencies:

• 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
• A current working with Children check
• Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

Why Work @ Accucom?

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

Only candidates with current working visas or permanent residents of Australia will be considered

Calling all plant lovers and green thumbs! If you’d love a career that celebrates your obsession with plants, a role as an indoor plant technician with Ambius (A Rentokil Initial Company) could be what you’re looking for.

If you are a creative problem solver who values autonomy and flexibility and is looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Ambius team:

• Working for The Pacific’s largest B2B indoor plantscaping company
• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Ambius, we take care of the training, but what we do need from you is:

• Valid manual driver’s license
• MR Licence
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks

• Experience working independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both verbally and in writing
• Confident using a mobile phone service app/tablet
• Manage, maintain and build upon client relationships

About Rentokil Initial (parent company of Ambius)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

“The culture is really supportive, you feel like you’re included by the whole business.”

Suzy Harris

Technician

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

Local Service Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

This role will be providing key packaging services to one of our largest customers. As part of a broader team, you will be responding to contracted and project requests.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do

At the moment, as an Applications Packager you will be focused on:

• Software packaging and repackaging. This will cover from discovery through to deployment support
• Package based on BAU tickets as well as project
• Participate in project planning sessions and project delivery
• Prepare documentation for use by Operational staff
• Analyse and rectify packaging problems
• Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues

• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
• Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, PACE etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Consult directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
• Provide constructive feedback to improve team and corporate capability
• Initiative-taking open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Commitment to exceptional project delivery by demonstrating:

• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environments
• Managing workloads to allow warm handover to BAU when required for project engagements

 Training and Development

Commitment to continuous personal development by demonstrating:

• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.