Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About The Role

This is an excellent opportunity not to be missed! You will be joining a fantastic Software Asset Management team in our extensive Service Operations business. The SAM team support each other and work collaboratively across a range of managed and project services. This is a chance to make your mark in a business with strong people and customer focus.

This role is preferably located in Canberra, although remote work is supported, and is ideal for someone who is experienced in Software Asset Management and Software Licensing and keen to develop a career with loads variety and opportunity.

If you already have Baseline Security Clearance this will be advantageous, it is required.

What You’ll Bring

We’re looking for a proactive, independent, enthusiastic team member who’s interested in being part of a larger group delivering a high quality and complex service to our customers. You’ll bring expertise developed over 3+ years in a Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will provide quality customer service enhancements in optimising the SAM Service, planning the service implementation, championing the delivery of the service and processes, and verification and continued maintenance of the SAM Service.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. Essentially, the Software Asset Manager will:

• Manage the relationship with key Customer stakeholders and Datacom Managed Services.
• Act as SAM Subject Matter Expert for the account.
• Ensure effective and smooth delivery of our customer’s SAM services.
• Contribute to the achievement of the outcomes of the contract.
• Delivery and support the Business Development Process.
• Ensure that SAM plans, processes and procedures are delivered incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous SAM Improvement with our services for our customers.
• You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate.
• Manage, maintain, and facilitate the renewal of software maintenance by validating the renewal details to ensure the information is correct and valid and also update the Software Asset Register/Technology with the new licensing details.
• Facilitate software procurement for the account including the tasks of retrieving quotes from software vendors or Datacom’s internal procurement team, approval from the business and facilitating the procurement and associated software lifecycle tasks.
• Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite and/or Snow License Manager. You will be responsible for monitoring the health of the SAM technology and will proactively work with technical teams to ensure the technology is maintained to acceptable standards.
• Experience with ITSM tools like Cherwell or Service Now will be advantageous.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Be able to follow documented procedures to support the deliver of consistent services.
• Perform license reclamation activity and record cost avoidance.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
• Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your dedicated account.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

Culture and Benefits

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Drivers

Bringing innovative ways of thinking to complex project and product delivery.

Make a remarkable impact as part of a skilled and passionate team as we embark on exciting delivery Expeditions with our clients.

Join our team of talented consulting professionals leading product and project delivery to bring innovative solutions to some of WA’s leading organisations. We help clients use the latest in digital technology and modern ways of working and thinking to transform their business and deliver true value.

We’re on the lookout for new J1ers who fit the role of Driver. Our Drivers are experienced practitioners who have strong track records in complex program and project management in agile and traditional environments.

What is a JourneyOne Driver?

Drivers are people who challenge the norm. They are passionate about delivery, and they’ll set the cadence and thrive on challenges along the way. Their passion is the delivery of tangible value, and they bring this to their customers early and frequently. They look after their team while keeping the initiative moving forward. They have the tenacity and courage to overcome blockers.

To join JourneyOne as a Driver, you should be able to demonstrate a track record in successfully delivering large or complex programs of work and have a current understanding of agile delivery and mindset.

We’re particularly interested in talking to Drivers who are Scrum Masters or experts in other agile ways of working, with a strong background in successfully managing complex projects.

Characteristics typical of JourneyOne Drivers include:

• Personally driven by bringing change and unlocking value for customers.
• Alignment with J1 principles and our commitment to creating remarkable people and client journeys.
• Passion for learning and experimenting with new technology, techniques and thinking.
• Pragmatism in balancing innovation with quality and timely delivery.
• Knowledge of relevant industry frameworks and best practices, and highly capable of adapting these to each client’s circumstances.

• A willingness to learn, adapt and keep asking questions.
• A true team builder.

About JourneyOne:

• We live and breathe our values to be humble, build lasting relationships, care for people, always deliver and create everlasting sustainability.

• We have only two measures: people journey remarkability and client journey remarkability.
• We challenge each other to think differently through an unconventional terminology and operating model.
• We are industry leaders in modern ways of working, such as Agile, Design Thinking and Lean Startup, and offer all our people training and development opportunities so they can be too.

JourneyOne can provide you with the opportunity to bring your thinking and expertise to WA’s most exciting products and projects, alongside some of the best practitioners in your field, as you continue to learn, innovate, solve problems, and deliver remarkable journeys.

Apply now to start the conversation towards your new journey!

For more information on JourneyOne, please visit our website: journeyone.com.au

Please note that applicants must have full working rights in Australia.