The Endava Google Cloud team is on a mission to assist companies in transforming how they deliver products to their customers. We seek an accomplished technologist to join our new multi-cloud Infrastructure and Delivery Unit, tasked with delivering Cloud Landing Zones and modernization projects for various key accounts and industry domains.

This presents a market-first opportunity to serve as a Lead Infrastructure Consultant and act as a multi-cloud subject matter expert to provide technical guidance on solutions design, governance, security, operations, and cost control best practices. Your proficiency and contributions will be pivotal in driving the ongoing expansion of our GCP capability within the Australian region.

This is a full-time, permanent position with a hybrid working model.

Role Responsibilities:

• Work with customers to design and build cloud-based infrastructures and landing zones
• Assist with the creation of Infrastructure architectures and technical documentation
• Design and implement:
• Secure cloud foundational cloud implementations
• Automated provisioning of infrastructure and applications
• Cloud-ready applications architecture
• Deliver end-to-end cloud-based infrastructure management solutions
• Present Infrastructure modernization strategy to C-level executives
• Improvements to monitoring, logging and observability in Client environments
• Defining and implementing cloud infrastructure governance and building deployment standards
• Working cross-functionally with our delivery management team

• Develop and implement a forward-thinking learning strategy aligned with Lendi Group's mission and values.
• Leverage adult learning principles and innovative methodologies to deliver multi-modal learning solutions.
• Lead initiatives to build AI capabilities across the workforce, driving adoption and integration of AI tools.
• Oversee the design, delivery, and evaluation of inclusive, engaging learning programs for brokers and team members.
• Manage and mentor a high-performing Learning & Capability team across Australia and the Philippines.
• Use data-driven insights to evaluate program effectiveness and refine learning interventions.
• Collaborate with senior leaders to identify capability gaps and co-create tailored learning solutions.
• Drive key learning projects from conception to execution, ensuring alignment with organizational goals.
• Embed Lendi Group's values into all learning initiatives to strengthen the organizational culture.

As a Product Manager, you will: 

• Lead the mobile app cross-functional product team. 
• Partner with engineering, design, and QA to ensure efficient sprint planning, on-time feature releases, and rapid iteration based on feedback. 
• Sett the product vision and strategy to deliver on Lendi Group’s objectives of driving customer demand into our Broker and Buyer’s Agent channels. 
• Guiding the team through all stages of product development, from ideation and continuous discovery to execution and optimisation. 
• Deliver an exceptional mobile app experience that meets customer needs, exceeds expectations, and achieves Lendi Group’s business objectives. 
• Engage regularly with stakeholders to prioritise high-impact initiatives and ensure alignment with Lendi Group’s broader strategy. 
• Prioritise features and collaborating with design and engineering teams to ensure high-quality, timely delivery. 
• Measure and optimise the app's performance to meet both business and customer needs over the long term.

• Responsible for the management of all group bookings of 10 rooms or more.
• Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Manager is informed of any guest feedback.
• Perform all reservations duties including making and entering reservations.
• Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

About the role:

Are you looking to kickstart your career in SaaS Sales? Want to work with an incredible team, learn the ropes and quickly grow your sales career? If so, this opportunity might just be what you've been looking for.

We are looking for talented, passionate, and motivated individuals to join our team as a Sales Development Representative (SDR) to join the ‘Go to market’ team.  You’ll help accountants, bookkeepers and other professional services businesses move their traditional methods of client engagement to a business critical platform that offers their clients sleek and professional branded experiences, automating large parts of their business including invoicing, payments and workflows. 

As a Sales Development Representative, you'll play a key role in our marketing and sales efforts through the development of qualified leads that result in more product demos and sales for the company. Your main objective is to get prospective customers excited about what we're doing and schedule product demonstrations for them with our Account Executive team. You’ll be an integral part of helping the company build a strong pipeline of qualified opportunities and grow its revenue.

What your day to day will look like:

Your main objective is to get prospective customers excited about what we're doing and schedule product demonstrations for them with our Sales team. You'll be an integral part of helping the company build a strong pipeline of qualified opportunities and grow its revenue:.

• Engage prospective customers by phone and email and to make a great first impression with our prospects by demonstrating strong knowledge in key areas such as product, competitors, industry, and more (you'll be thoroughly trained on this!)

• Qualify leads and advance them to the next step in our company's sales cycle

• Being Comfortable and excited by converting outbound activity into new business

• Get excited by turning outbound activity into new business by searching for, and engaging with prospective clients via our database (Hubspot), LinkedIn, Apollo.

• Partner closely with our Inside Sales team to ensure strong communication and proper handoffs

• Hit your monthly targets for qualified demos booked and completed

• Participate in industry trade shows (light travel involved) to showcase the Ignition platform and acquire a large amount of leads

• Be a product knowledge expert and successfully overcome prospective customer objections

• Actively look for opportunities to improve and optimise our sales processes

• Learn our technology stack (Hubspot, Gong, Zoom) to become more efficient and effective at your job

We are seeking a dedicated and enthusiastic Front Office Overnight All-Rounder to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests. This role also includes assisting the Building Manager to maintain the site.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 3pm to 11pm. 

Starbucks Baristas personally connect with, laugh with and uplift the lives of our customers – even if just for a few moments. Their work goes beyond handcrafting a perfectly made beverage; it's about creating a human connection with every customer. They enjoy being able to achieve these aspirations autonomously, while representing a world class brand and the perks that come from being a barista at Starbucks!

No day will be the same as a Starbucks barista, from taking customer orders to handcrafting beautiful beverages, including coffees and frappuccinos. We’re all about great teamwork, customer connections and exploring your creativity. 

To be a Starbucks barista 

We'd love to hear from people with:

• High levels of energy and enthusiasm with a can-do attitude

• An openness to getting the job done and helping your team in a dynamic retail environment

• A genuine passion for creating memorable and unique moments of connections with customers

• A willingness to learn and strong interpersonal skills

 Our Partner Promise & Benefits

• You will be supported with a structured and ongoing training program

• Grow and develop your passion for coffee – become a coffee master!

Who are we?

Being a Starbucks partner means having the opportunity to be something more than just an employee. Our mission is to nurture the limitless possibilities of human connection - with every cup, conversation and community. We support each other, learn from each other and grow together. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

Beyond just food, Starbucks is well on its way towards our multi-decade aspiration of becoming a resource positive company - by storing more carbon than we emit, eliminating waste, and replenishing more freshwater than we use.

If you are passionate about joining the Starbucks team, apply now! Next steps will involve uploading your CV and filling in your details. Following this, you will receive an email from Sapia.ai inviting you to complete a written chat interview.

Please note, your application will also be considered for nearby stores, so you are not required to apply to multiple stores at once. 

We care about the effort you have gone to submit an application & have a personal commitment to respond to every applicant.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As a Senior Copywriter, you’ll take ownership of developing high-quality, insight-driven copy that captures attention and engages audiences. Whether you're crafting campaign narratives, writing product copy, or creating content for sustainability driven initiatives, you’ll ensure everything is aligned with the brand’s voice and marketing goals. You’ll work closely with the Creative Director, marketing teams, and cross-functional partners to deliver creative solutions that make an impact.

This role calls for a talented storyteller who can distill complex ideas into clear, engaging messages. You’ll be responsible for delivering copy that not only meets but exceeds expectations across digital, print, and social media campaigns.

Your Day to Day

• Develop on brand, insight driven copy for multi channel marketing campaigns, from email marketing to product descriptions.
• Write engaging copy for paid and organic social media, display banners, landing pages, packaging, and wholesale communications.
• Collaborate with the creative, marketing, and cross-functional teams to brainstorm campaign ideas and deliver cohesive strategies.
• Dive into industry trends, consumer insights, sustainability, and current events to craft timely, strategic messages.
• Collaborate with teams to gather post campaign performance insights and refine messaging for continuous improvement.
• Ensure brand consistency by acting as a key guardian of the brand’s tone of voice.
• Edit, proofread, and refine copy, ensuring clarity, accuracy, and adherence to brand guidelines.
• Validate claims and ensure all messaging is supported by factual evidence and aligns with the company's values.
• Manage multiple projects simultaneously, ensuring high quality work is delivered on time.

What You Need

• Strong understanding of how copy fits into broader campaign objectives and marketing goals.
• Proven experience writing for digital, print, social media, email, packaging, and more.
• Ability to research industry trends, consumer insights, and sustainability topics to inform copy.
• Deep understanding of brand tone of voice and how to maintain consistency across all communications.
• Natural storyteller with the ability to create engaging, action-driven content.
• Exceptional grammar, punctuation, and proofreading skills, with a keen eye for detail.
• Strong interpersonal and communication skills to work effectively with cross-functional teams.
• Experience with tools like Asana, Trello, or Monday.com to manage timelines and deliverables.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Hybrid work environment.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

Seeking an experienced and motivated GP Relationship Manager to develop new and strengthen existing partnerships between our practices, visiting the General Practitioner and medical specialists’ community in the Melbourne metropolitan area.

As part of the Scope Healthcare network, you will be an integral member of the Marketing and Business Development Team, acting as the key point of contact for GPs, and other health professionals to drive growth through the promotion of our services, navigating access to services and improving communication between our practices, the specialists we work with, and primary care.

As the GP Relationship Manager, your responsibilities will include, but not limited to:

• Leading a culture of excellence in customer service with doctors, practice managers, internal and external stakeholders.
• Clear, relevant and regular interaction with key General Practices to build relationships and promote our service offerings and specialists.
• Maintaining comprehensive records of daily activities and progress.
• Daily activity reporting including measurement against the agreed KPIs, linked specifically to GP engagement, sales, and the number of referrals, which includes providing insight into the effectiveness of existing referral growth strategies, defining new opportunities and identifying & targeting prevailing gaps in the market.
• Working closely with the Marketing & Business Development Manager to align GPs and community relationships with the business plans and service development.
• Developing targeted referral growth activity plans for newly accredited, growing and established GPs & specialists.
• Liaising with the Marketing & Business Development Manager, providing stakeholder feedback and highlighting opportunities for service improvement.
• Developing a robust annual GP engagement calendar, including accredited education meetings, practice lunches and “meet and greet” networking sessions.
• Participating in the development, implementation and evaluation of the Marketing Strategic Plan.
• Acting as a liaison between GPs/specialists and Scope Healthcare to promote the Scope Healthcare profile.
• Identifying and participating in continuous quality improvement opportunities.
• Organising, overseeing operations, participating and attending corporate events, product launches, exhibitions, trade expos, photo-shoots, press releases, etc.
• Preparing marketing materials and/or referral pads and sending to the practice that has requested it.
• Ensuring that each practice is updated with our latest template of Medical Director, Best Practice & Zedmed.
• Analysing, identifying and visiting low sales/referral suburbs/practices/GPs to maximise sales, and the number of referrals.
• Constantly reviewing continuous improvement opportunities & processes and examining niche markets, for marketing expansion and business development.

• Well-developed computer skills, including MS Office (Outlook, Word, Excel, PowerPoint, Teams), Adobe Creative Suite, RxTro, Microsoft SharePoint, and Health Track.
• Familiarity with CRM and data analysis tools.
• Excellent written, verbal communication and negotiation skills.
• Post graduate qualifications in marketing, management, business, or similar (desirable).
• Successful sales background, with previous experience working in a similar role in healthcare, pharmaceutical or medical device industry.
• Strong customer focused mindset and displaying a “can do and will do” attitude.
• Ability to work independently as well as across multi-disciplinary work environments.
• Results driven with excellent time management and planning skills and the ability to managing competing priorities.
• Punctual to work, GP lunches, and to all meetings; articulate, well-presented and professional.
• Efficient route planning, effective scheduling and coverage at least two weeks in advance.
• Full Australian Drivers licence and own a vehicle.

Would you like to know more?

For a confidential discussion, please contact Nicholas Wong at [email protected] or 1800 202 111 / EXT 272.

Why Scope Healthcare?

Scope Healthcare is an Australian public company focused on being a leading provider of Specialist Medical Diagnostic and Consulting Services. We provide cardiac and sleep & respiratory diagnostic services, employing a team of highly qualified specialists, sonographers and technicians. Our commitment to using the latest technology ensures that each diagnosis is both accurate and efficiently communicated. This ensures prompt delivery of results to GPs, facilitating timely and personalised patient care.

Applications Close: 20 January 2025

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

About The Role：

We are seeking a Senior Promotion Operations Officer to join our dynamic team within the financial industry, specifically focusing on CFDs (Contracts for Difference). The ideal candidate will be responsible for overseeing the entire lifecycle of promotional operations, ensuring smooth processes, and collaborating with various departments to deliver an optimal client experience. This role requires a keen eye for detail, strong data management skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities：

• Review promotion applications to ensure all eligibility criteria are met.
• Set up client accounts in accordance with promotion requirements.
• Provide stakeholders with advice on promotion details and address related inquiries.
• Handle the organization and calculation of large amounts of data related to various promotions.
• Organize and report data to support the marketing team in measuring the effectiveness of campaigns.
• Update and distribute Standard Operating Procedure (SOP) documentation, ensuring all operational processes are clearly defined and kept up to date.
• Collaborate closely with the marketing, product, and other departments to ensure a seamless client experience, while also proposing operational improvements where necessary.
• Strengthen communication between promotion operations teams and other departments, ensuring customer feedback is incorporated into promotion and process improvements.

• At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred.
• Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
• Strong attention to detail and a commitment to accuracy.
• Quick learner with the ability to absorb and apply information efficiently.
• A team player with excellent collaboration skills.
• Proficiency in Microsoft Office (advanced Excel skills are an advantage).
• Willingness to work on public holidays.
• Bilingual proficiency in English and Chinese (Mandarin).

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities and WFH arrangements.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

The Risk Lead will serve as the subject matter expert (SME) on the management of risk related arising from the provision of medicinal products and medical services. The Risk Lead will work with the GM Compliance to establish the risk management strategy and risk frameworks for the Montu Group. This role will play a crucial role in building a sustainable compliance environment across the Montu group.

Key Responsibilities:

• Risk Strategy & Frameworks: Support the GM Compliance in shaping the risk management strategy, integrating risk processes into strategic planning, and addressing financial and non-financial risks. Design and implement robust frameworks that meet regulatory standards and industry best practices.
• Risk Assessment & Mitigation: Conduct comprehensive risk assessments, recommend solutions, and implement tools to centralise and streamline risk management across the organisation.
• Advisory & Insights: Provide actionable insights to senior management on risk trends, emerging threats, and mitigation strategies to support decision-making.
• Reporting & Metrics: Prepare detailed risk reports for senior leadership and regulators, while developing dashboards to monitor and measure risk effectively.
• Training & Culture: Lead risk training initiatives, enhance employee awareness, and foster a positive risk culture throughout the organisation.
• Performance Objectives: Achieve individual and departmental OKRs and KPIs aligned with organisational goals.

The Quality Reporting & Systems Specialist focuses on measuring and reporting on the effectiveness and insights of AFCA's Quality Framework. This role is the custodian of quality assurance data and responsible for the overall data integrity for the systems and processes supporting the Quality Framework. This position will be responsible for providing the organisation with accurate and timely reports, as well as insights from data related to quality processes and to drive continuous improvement. Due to the Enhancing Quality Project, AFCA is seeking a Quality reporting & system specialist for a 6-month contract. 

Typically, in this role you will: 

• Prepare and analyse complex data.
• Identify trends and patterns in the data in relation to quality management processes.
• Develop, maintain, and manage advanced reporting, analytics, dashboards, and other BI solutions using SQL and Power BI.
• Provide Insights and Recommendations using data in a visually impactful way.
• Provide the Quality function with insights and recommendations to improve the quality processes.
• Present and explain Quality insights to key stakeholders, including technical and non-technical stakeholders, and senior leadership team.
• Engage effectively with all levels of management, decision makers and key stakeholders. 
• Drive continued improvements and automation of regular reporting products and processes.
• Apply project management skills in managing projects.
• Utilise Agile project management methodologies.
• Collaborate with functional and technical staff to coordinate data and reporting requirements.

• Permanent, Full time
• $107,811 per annum plus Superannuation
• Join the Subdivision Engineering & Landscape team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a visionary and decisive Team Leader for Landscape Planning to join our organization in Melbourne, Australia. As a key member of our subdivision team, you will lead and inspire a group of talented landscape planners to create sustainable and innovative landscape solutions for our communities.

What you’ll be doing:

• Coordinating and overseeing the team's work program including delegating work amongst the team and ensuring required timeframes are met.
• Providing support and assistance to the team to ensure that staff have a clear understanding of requirements and that the output of the team reflects Council objectives and priorities.
• Mentoring and fostering professional development within the team.
• Empowering team members to take ownership of work outputs including in the assessment and approval of plans/documents and the professional advice given.
• Nurturing a positive and inclusive team culture including recognizing and celebrating team achievements and contributions.
• Establishing clear performance expectations and providing constructive feedback.
• Promoting a collaborative and cooperative approach to problem-solving.
• Facilitating effective communication between team members and other departments.
• Monitor income and expenditure related to developers' fees and charges and any bonding arrangements in place.
• Ensure the quality of received drawings and documentation and communicate clearly with customers where quality standards have not been met.
• Ensure the requirements of legislation, Council policies and other relevant guiding documents (such as the Subdivision Act 1988, Planning and Environment Act 1987, relevant PSPs and other Hume Planning Scheme documentation) is met.
• Ensure information and documents are consistently managed and stored in line with Council policies and requirements including ensuring that all staff are using nominated document management systems and application management systems.
• Provide regular reporting to the Coordinator Subdivision Engineering and Landscape to demonstrate that work outputs are meeting any defined timelines and performance targets.
• Attend and take part in relevant meetings, forums, professional groups and the like to represent Hume’s interests in matters of landscape planning and assist in facilitating positive outcomes within the growth areas of the municipality.

The skills and experience you’ll bring to the role:

• Extensive experience in the review of landscape, streetscape and reserve plans associated with subdivisional residential and industrial development.
• Proven team leadership experience with excellent interpersonal and motivational skills
• Experience in administering the Subdivision Act 1988 and Planning and Environment Act 1987, in so far as it relates to the review, delivery/construction and maintenance of landscape assets.
• Experience in successful team leadership and people management.
• Demonstrated ability and experience in supervising, leading, motivating, developing and inspiring a team of professionals.
• Sound negotiation, communication and conflict resolutions skills and proven experience in dealing with a range of stakeholders.
• Capacity to manage multiple projects and a complex workload with a facilitative and problem-solving approach.
• Demonstrated ability to manage time, including setting priorities and organising own work and that of direct reports to complete assigned tasks within expected timelines.

Required Certifications & Qualifications: 

• Tertiary qualifications in Landscape Planning or Landscape Architecture or extensive experience in the delivery of landscape planning services with lesser formal qualifications.
• A current Victorian Driver’s Licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. 

The Customer Service Representative (Internally: Client Associate) is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.

Key responsibilities include providing outstanding customer service, answering questions, explaining processes, products and services, and providing back office services in accordance with internal procedures and relevant legislation.

What you do

• Be the first point of contact on all issues relating to the international payment process.
• Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.
• Manage high call and email volumes, and deliver outcomes within restrictive timeframes.
• Interact with new and existing clients on inbound/outbound calls/emails.
• Escalate calls within the company if required in accordance with internal procedures.
• Follow up with clients in accordance with AML/CTF regulations. 
• Communicate effectively with internal departments when required i.e. Compliance. 
• Contact clients in a timely manner to confirm their transfers.
• Respond to client queries across all facets of the payment process including tracking funds. and coordinating responses with Operations and Settlements.
• Gain knowledge of and remain up to date on relevant legislation.

Provide supervision, support and ongoing training to ambassadors to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.

• Supervision support and ongoing training to ambassadors to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
• Focus on exceeding guest expectations at every opportunity and providing and leading a Cousu Main experience for guests
• Provide food and beverage service to guests, maximising every opportunity to increase sales per person.
• Liaise with Conferencing and Reservations for specialised catering as required.
• Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period.
• Input into development of the outlet.
• Cost control / guest awareness.
• Work with ambassador to minimise wastage and breakages.
• Work cohesively as a team member.

Our new Demi Chef will:

• Assist the chef in charge to ensure the smooth running of the kitchen.
• Prepare mise en place for all relevant menus.
• Ensure consistent great food production, in line with the high quality standards set by the hotel.
• Ensure that all dishes are prepared consistently and according to standard
• Ensure strict stock rotation and minimum wastage, and assist with ordering necessary food items.
• Comply with all WHS, food safety legislation.
• Provide a courteous and professional service and ensure that guest feedback are actioned and communicated to the team

We are currently seeking an experienced Chef de Partie to join the professional and dynamic kitchen team in Pullman Hotel. This role will report to the Executive Chef & Executive Sous Chef, with responsibilities including leading the smooth day-to day breakfast operation within the kitchen.

Key responsibilities include but are not limited to:

• Manage breakfast service and lead breakfast team, ensuring adequate supplies are available for service.
• Prepare and present breakfast menu items, demonstrating variety and flair.
• Train and develop a team in quality preparation and presentation.
• Ensure stock rotation and minimum wastage.
• Mentor and co-ordinate the work of junior chefs.
• Assist with the implementation of programs to ensure high standards of cleanliness and organisation within the kitchen.
• Lead employees by setting a positive example.

Reporting to the Venue Manager, our Brewery Team of Food & Beverage/Bar Attendants play a major role in creating the vibrant service experience our guests have come to expect, providing service across our Brewery beverage, gaming and restaurant areas.

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.

Company Overview

RFI Global is the only global data and insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth.

Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.

Role Overview

This is an exciting time for RFI’s Client-facing team, with an evolution of client success that will provide new growth in developing analytical skills and greater involvement in client solutions. Client Team is a function that is critical in influencing the overall customer experience, retaining our customers and expanding usage of our product suite and services. The Client Team fosters deep relationships with existing clients via product delivery relationships, understanding their business and needs, and delivering service and solutions to meet their challenges. Through these relationships, this role helps achieve the company's commercial goals.

This is ideal for a market research analyst who wants a more client-facing role with the opportunity to work across diverse client needs.

Key Responsibilities

Relationship

· Build strong customer relationships with clients and other key stakeholders through consistent account review and outreach. and act as their trusted advisor.

· Understand and gather business priorities from clients to ensure swift delivery of expected outcomes

· Ensure high levels of customer satisfaction throughout assigned accounts

· Capture customer experience and product feedback for RFI

· Detect and respond to key stakeholder changes within each customer

· Solicit customer references and case studies

Commercial

· Grow existing business by identifying cross-sell and upsell opportunities when there is alignment with RFI products and services that help customers achieve their desired outcomes

· Meet or exceed customer subscription retention goals by maintaining diverse data and insight use cases, leading to well-developed subscription business cases

· Management of account plans

· Management of contract renewal process

Client Process

· Complete planning and communication of client deliverables, including scheduling and communications with clients and their stakeholders, along with the RFI product team

· Identify customer challenges/friction and proactively suggest better solutions and strategies

· Ensure product and new feature adoption through customer communication and training

· Respond to and manage analytical queries

Collaboration

· Collaborating with client directors to plan each client's engagement across delivery, needs analysis, account planning, and client growth opportunities

· Collaborating with research experts in the product team to innovate towards client needs

To succeed in this role, you will ideally have:

· Experience working in market research or market data industry

· Proven experience working directly on client outcomes and servicing

· Curious interest in the financial services industry

· Impeccable communication and organization skills

· Ability to manage competing priorities

· Willingness to challenge the status quo

· A desire to work in a fast-moving environment

· The ability to work and communicate effectively

• Salary: Competitive
• Great opportunity to work with a global team
• 25 days annual leave + public holidays + birthday leave +2 charity days
• Flexible working arrangements
• Regular employee awards
• Monthly social events and breakfast
• Learning and development budget to help your professional growth
• Loyalty leave
• Perkbox

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About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Brand Marketing Manager for frank green, you’ll take the lead in shaping the way our brand connects with customers. You’ll oversee end-to-end campaign planning, brand positioning, and media engagement while aligning key stakeholders to deliver meaningful marketing initiatives.

This role will immerse you in the dynamic world of sustainability-focused products, where you’ll manage brand and competitor analyses, coordinate with external partners, and ensure campaigns deliver measurable results. With the potential to transition into a permanent role and explore opportunities internationally, this is a chance to grow your career with a globally recognised brand.

Your Day to Day

• Develop and maintain an integrated marketing calendar that aligns brand priorities across all channels.
• Lead weekly cross-functional WIP meetings to ensure alignment on campaign timelines and execution.
• Partner with internal teams (creative, digital, e-commerce) to deliver cohesive, high-impact campaigns.
• Conduct brand and competitor analyses to inform marketing strategies and identify growth opportunities.
• Collaborate with media, influencers, and brand partners to amplify campaign reach and impact.
• Track campaign performance, analyse data, and generate insights to optimise future initiatives.
• Draft and manage detailed marketing briefs for internal teams and external agencies.
• Ensure all campaigns align with frank green’s brand positioning and sustainability ethos.

What You Need

• 3-5 years in a marketing management role, ideally within lifestyle, consumer goods, or sustainability-focused brands.
• Demonstrated success in leading cross-functional teams and managing multiple stakeholders.
• Comprehensive understanding of integrated campaign planning, including the ability to develop and manage marketing calendars.
• Proficiency in briefing and tracking marketing activities, ensuring campaigns align with overall brand strategy.
• Expertise in brand positioning and competitor analysis, using insights to drive growth and differentiation.
• Excellent analytical skills for evaluating campaign performance, generating insights, and making data-driven decisions.
• Exceptional communication skills, both written and verbal, to effectively align internal teams and external stakeholders.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Senior e-Commerce Specialist, you’ll play a critical role in helping to shape and execute the strategy behind our online sales channels. From managing our Shopify Plus platform to driving data-driven decisions, this role combines technical expertise, strategic planning, and hands-on execution to deliver a seamless shopping experience and boost revenue growth.

Collaborating across teams like Marketing, Supply Chain, and Customer Experience, you’ll ensure our digital presence is aligned with broader business goals. This is a fast-paced role perfect for someone who thrives in a dynamic environment, with a passion for innovation and measurable results.

Your Day to Day

• Manage the Shopify Plus platform, including product uploads, pricing updates, and issue resolution.
• Enhance user experience (UX) through website updates to boost conversion rates and sales.
• Analyse performance metrics like traffic and conversion rates using Google Analytics, providing actionable insights.
• Collaborate with marketing to align ecommerce with SEM, SEO, email, and social strategies.
• Coordinate with supply chain teams to maintain accurate inventory levels and minimise disruptions.
• Conduct A/B testing to optimise design, content, and sales strategies.
• Stay ahead of global e-commerce trends, integrating innovations into our digital strategy.
• Ensure compliance with data privacy regulations and maintain robust site security.

What You Need

• Advanced knowledge of Shopify Plus, with hands-on experience.
• Strong understanding of SEM, SEO, and e-commerce marketing strategies.
• Skilled in analysing metrics and translating them into actionable strategies.
• Familiarity with HTML, CSS, and e-commerce integrations.
• Proven ability to lead complex projects on time and within budget.
• Exceptional communication and teamwork skills across departments.
• Up to date with global e-commerce trends and UX best practices.
• Experience managing product listings, promotions, and updates.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Digital & Online Marketplaces Director, you’ll be responsible for shaping and executing our digital strategy to elevate both customer acquisition and retention. You’ll oversee all digital, e-commerce, and website initiatives, making data-driven decisions that enhance our brand’s digital presence and boost conversions. With a focus on creating a seamless and engaging user experience, you’ll manage key areas, including our loyalty program, media buying, and the performance of online marketplaces like Amazon.

In this role, you’ll work closely with a talented cross-functional team to deliver impactful campaigns across multiple digital channels, ensuring alignment with business objectives. You’ll also lead, mentor, and grow our digital marketing team, fostering a collaborative and innovative environment that keeps us at the forefront of digital trends.

Your Day to Day

• Develop and lead digital strategies across e-commerce, paid search, social media, display, SEO, email marketing, and loyalty programs.
• Oversee website and e-commerce platform performance, optimising for user experience, engagement, and conversions.
• Manage the loyalty program to drive customer retention, engagement, and lifetime value.
• Lead data analysis and reporting across platforms, using insights to drive campaign and e-commerce performance.
• Implement SEO and CRO strategies to increase organic traffic and improve conversion rates.
• Manage the digital marketing budget, allocating resources effectively to maximise ROI.
• Oversee media buying across radio, OOH, and digital networks to ensure brand visibility and reach.
• Lead and support a high-performing digital team with mentorship and development opportunities.
• Manage online marketplaces, ensuring consistent branding and growth on platforms like Amazon.

What You Need

• Proven experience in digital marketing, e-commerce, and website management.
• Strong technical knowledge of e-commerce platforms, CMS, and digital marketing tools (e.g., Google Analytics, SEO tools, CRM).
• Expertise in loyalty programs and retention strategies.
• Analytical skills to interpret data and enhance digital campaigns.
• Experience leading cross-functional teams and managing complex digital projects.
• Knowledge of SEO, paid media, email marketing, and media buying.
• Familiarity with marketplaces like Amazon and strong technical understanding of e-commerce platforms.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Data and Insights will play a critical role in supporting the strategic decision-making and operational improvements of our Disability Services organisation. This position will be responsible for overseeing the collection, analysis, and interpretation of data; while ensuring it drives meaningful insights to enhance the services we provide to individuals with disabilities. This role will work closely with internal teams and stakeholders, driving data initiatives that optimize service delivery, improve strategic and commercial outcomes, and support compliance with regulations and standards. 

Responsibilities include 

• Data Management and Analysis: Develop and implement data systems to collect, store, and analyse strategic, commercial and operational data, ensuring accuracy, compliance, and alignment with organisational goals. Provide insights through analysis, reporting, and modelling to support data-driven decision-making and service improvements. 

• Strategic and Decision Support: Collaborate with senior leadership to create data-driven strategies, support forecasting efforts, and provide actionable recommendations to enhance outcomes and service delivery. 

• Stakeholder Management: Work with internal teams and external partners to identify data needs, develop reports and dashboards, and train stakeholders to build data literacy and self-sufficiency across the organisation. 

• Innovation and Continuous Improvement: Stay updated on trends in data analytics and healthcare/disability services, implementing new tools and fostering a culture of continuous improvement through data-driven decision-making. 

• People Leadership: Lead, manage, and develop the Data and Insights team to achieve organisational goals while overseeing recruitment, performance, and professional development. 

Qualifications and Experience 

• A degree in data science, statistics, analytics, business intelligence, or a related field. A master’s degree is a plus. 

• Proven experience in data analytics, and a managerial or leadership role. 

• Experience in the disability services, healthcare, or social services sectors is highly desirable. 

• Strong understanding of data privacy and security regulations relevant to the disability services industry (e.g., NDIS standards, privacy laws, etc.). 

• Advanced proficiency with data analysis tools and platforms (e.g., Excel, SQL, Power BI). 

• Experience in managing large datasets, performing data cleaning, and conducting complex statistical analysis. 

• Knowledge of database management systems and data integration tools. 

• Familiarity with CRM systems, electronic health records (EHR), or other related software used in disability services. 

• Excellent leadership skills with the ability to motivate and guide cross-functional teams. 

• Strong communication skills with the ability to present complex data insights to both technical and non-technical audiences. 

• Proven experience working in a collaborative and cross-functional environment. 

• Strong analytical and problem-solving abilities with a proactive approach to identifying opportunities for process improvement. 

• Ability to innovate and apply new approaches to solving data-related challenges in a complex service environment. 

• Compassionate, empathetic, and committed to the mission of enhancing the lives of individuals with disabilities. 

• Results-oriented, with a focus on delivering meaningful insights that drive organisational impact. 

• High attention to detail, with a strong focus on accuracy and data integrity. 

• Adaptable and able to thrive in a dynamic, fast-paced environment. 

You will also bring with you or be willing to obtain 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.