Provide supervision, support and ongoing training to ambassadors to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.
- Supervision support and ongoing training to ambassadors to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
- Focus on exceeding guest expectations at every opportunity and providing and leading a Cousu Main experience for guests
- Provide food and beverage service to guests, maximising every opportunity to increase sales per person.
- Liaise with Conferencing and Reservations for specialised catering as required.
- Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period.
- Input into development of the outlet.
- Cost control / guest awareness.
- Work with ambassador to minimise wastage and breakages.
- Work cohesively as a team member.
