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At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

About You

We are currently looking for a sales-focused Service Account Representative to be based in our Perth office in Western Australia.

In this role, you would be responsible for selling OTIS's range of maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area. 

You are excited about proactively maintaining regular face-to-face contact with Otis Customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing meet the OTIS standards and customer requirements.

• Permanent role

• Reports to Senior Service Account Representative

What We Offer

• Competitive base salary and car allowance

• Quarterly paid Sales incentive

• Access to funded study schemes such as our industry-leading Employee Scholarship Program

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

As a Service Account Representative, your key responsibilities are to

• Achieve Service sales targets in accordance with the individual plan and defined submission activities.

• Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.

• Proactively maintain regular face-to-face contact with Otis Customers.

• Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements,

• Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.

• Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.

• Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.

• Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What you will need to be successful

• Holds a Business degree or equivalent.

• Have a minimum of 5 years’ experience in Frontline Sales or Key Account Management.

• Possesses strong business acumen abilities, is adaptable, and results-oriented.

• Able to manage several accounts, customer-focused, and anticipate client needs,

• Has the ability to liaise and influence all stakeholders within the organization and possesses strong relationship-building skills.

• Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.

• Strong written and verbal communication skills.

• Adaptable and works well in a team

Apply NOW and Help Us Build What's Next

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The overall scope of the position is to carry out service and repairs to customer and company owned Elevating Work Platform machines, telehandlers and lighting towers in the workshop and in the field when requested, based at our Hallam branch in VIC.

Below are essential duties & responsibilities which are not meant to be all-inclusive and other duties may be assigned.

• Evaluating performance of equipment
• Inspecting designs and finished products for compliance with specifications
• Installing, testing, repairing and modifying electronic and hydraulic equipment
• Conducting pre delivery inspections and assessing machines to ensure they are in good working order
• Conduct repairs and maintenance of customer and JLG owned elevating work platforms and telehandlers
• Abide by specific site instructions including Workplace Health & Safety and Environmental policies
• Responsible for completing all appropriate paperwork and inspection forms required by Australian Standards and also by customer and/or site requirements
• Conduct three monthly and annual inspections of machines in accordance with JLG and Australian industry standards
• General ad-hoc duties as required

To be successful, you need to have:

• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
• Ability to effectively communicate both written and verbal
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and understand basic numeracy such as time, parts numbers and quantities
• Ability to work independently and as a team
• Working at heights license

As part of this role, you will have some physical requirements which are:

• Standing for extended periods of time
• Climbing in and out of baskets and machines
• Operation of access equipment including working at heights
• Lifting, carrying parts
• Twisting, bending, reaching, pushing and pulling
• Use of computer, hand tools and lots of manual handling is involved.

• Continuous, Full Time
• Classification HEW0708 | $89,000 – $117,000 plus 17% employer superannuation contributions
• Salary Packaging opportunities
• Ref: JR102145

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

About Us

The Finance team is a proactive, valued, and trusted business partner within the University and provides significant contributions towards the implementation of the University’s strategic plan. The team is dedicated to creating a customer focused and collaborative environment, empowering decision makers in the delivery of innovative education and research.

The Role

The successful applicant will lead procurement activities under established category strategies in partnership with University stakeholders and deliver value for money outcomes that support the University’s Strategy.

Key responsibilities for the role can be split into the following categories as outlined within the Position Description:

• Lead Procurement Initiatives
• Category Management
• Reporting
• Continuous Improvement
• Ad Hoc tasks

What you’ll bring to this role

• Proven experience in strategic procurement and category management, preferably in a complex organisational setting
• A customer-centric mindset characterised by proactivity, responsiveness to internal stakeholder needs and the ability to cultivate positive relationships
• Demonstrated experience achieving value for money outcomes by leading all aspects of high-value, high-risk procurement processes
• High level written skills with the ability to prepare complex procurement and technical documents, ensuring compliance with policies and procedures
• High level analytical, conceptual and strategic problem-solving skills
• Knowledge and experience in contract management and negotiations with the ability to interpret and understand contractual terms specific to the procurement of goods, services and works
• High level proficiency in document control and management

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights and be required to undertake a Police history check in accordance with the University’s Employee Background Checks Procedure.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

• Competitive remuneration
• Paid leave entitlements
• Flexible work arrangements
• Salary packaging options
• Employee Assistance Program
• On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply

Please apply by submitting the documents below:

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
• Your most recent resume (CV)

Please view the position description here.

Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Position contact: Shaun Potter – Head of Procurement – Shaun.Potter@murdoch.edu.au

Closing date: 17/04/2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.