About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

This role reports into the Chief of Staff - Video Content and supports in executing a multi-platform strategy for 9News. It involves creating multimedia content aligned with the editorial agenda, tailored for different audiences, and distributed across various platforms. 

Strong copywriting, video, and graphic presentation skills are required, along with experience in Adobe Photoshop and Premiere. Understanding digital audience behaviours and producing engaging content are key.

Responsibilities: 

• Creating original journalistic content for the 9News brand and all relevant digital platforms. 
• Executing tone of voice, frequency of communication and moderation.
• Competent working across all social media and digital video platforms associated with 9News.
• Working with broader 9News teams in the creation and publication of relevant, original, shareable and high-quality content.
• Maximise audience reach and engagement for 9News content.
• Maximise referral traffic to relevant digital assets.
• Drive innovation new media storytelling to bring 9News to new audiences
• Develop and proactively share insights/reports 

To support our university partners reach a diverse national audience, OUA has expanded the utilisation of our marketing services, providing a complementary channel for student acquisition and enhancing their national reach. The Business Development Manager plays a key role in expanding the range of programs available on our marketplace, improving student choice and ensuring we offer programs that meet marketplace demand.

Your primary responsibility is to enable more universities to leverage OUA’s services by identifying, developing, and converting new partnership opportunities. Working closely with the Head of Partnerships & Portfolio, you will create and execute a 12-month partner acquisition plan, targeting both existing partners and universities that are not yet part of OUA’s network.

Here’s a glimpse into your day to day

• ​Identifying new university partners and programs that align with OUA’s marketing services.
• Collaborating with the Partner Success Team to identify growth opportunities within our Marketing Services partners.
• Working with internal teams to design compelling proposals and pitches that address partner needs and showcase the value of OUA’s offerings.
• Leading the negotiation process from initial outreach to signed agreements, ensuring alignment with OUA’s growth objectives.
• Keeping abreast of higher education trends and market shifts and utilising the insights to influence new partnership opportunities.
• Providing feedback to OUA’s product development and marketing teams to help anticipate market demands and exceed partner expectations.

If you’re ready to make an impact, here’s what we’re looking for

• Opportunity Development: Proven ability to identify and develop new business opportunities, with a strategic focus on converting leads into long-term partnerships.
• Conversion Expertise: Demonstrated success in taking potential partnerships from initial discussions to signed agreements, utilising commercial acumen to structure mutually beneficial deals.
• Strategic Relationship Management: Skilled in building and maintaining relationships with senior stakeholders, translating partner needs into actionable growth strategies.
• Marketing and Sales Acumen: Experience working with senior marketing and student recruitment teams to identify and leverage marketing opportunities that support partner success.
• Commercial Focus: Strong commercial awareness, balancing partner needs with OUA’s growth objectives.
• Higher Education Experience (Desirable): An understanding of the higher education sector and relevant legislation is advantageous but not essential.

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing.
• Competitive market salary along with annual individual and company incentives.
• Discounted gym memberships and health insurance.
• Learning and training opportunities.
• Subsidised study opportunities.
• Paid subscription to Calm as part of our commitment to health and wellbeing.
• Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays.
• Workation leave – work remotely anywhere for 10 days of the year   

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.

Overview:
Join our team and help spread holiday cheer as a Promotional Activation Member for Nespresso's festive Christmas boutique activation! We’re looking for energetic and engaging individuals to assist in creating a memorable experience for shoppers by crafting and distributing delicious Christmas-themed recipes. This role is perfect for someone who loves interacting with people and enjoys the holiday season!

Key Responsibilities:

• Actively engage with shoppers to draw them into the boutique and share product information.
• Assist in promoting Nespresso products by creating a welcoming, festive atmosphere.
• Provide outstanding customer service while maintaining a positive attitude.
• Support with other ad hoc promotional activities as needed through the holiday season.

Requirements:

• Availabilities on the following dates:
  • 22nd November - 24th November
  • 29th November - 1st December
  • 6th December - 8th December
• Excellent communication and people skills.
• Outgoing personality and the ability to engage and interact with customers.
• Prior experience in customer service, promotions, or events is a plus.
• Ability to work independently and as part of a team.

Benefits:

• Be part of a vibrant and fun holiday promotion, working with Nespresso!
• Opportunity for additional ad hoc roles with Creative Activation throughout the season.
• Opportunity for ongoing work as a Nespresso Brand Ambassador

How to Apply:
If you’re ready to help us bring the festive spirit to life, we’d love to hear from you!

The State Political Editor role is for a highly motivated, experienced team leader who can combine breaking news, analysis and feature writing capability at the highest-level across our digital and print platforms with enhancing team performance, productivity and quality of work. 

Day to day you will:

• Generate unique content ideas for the daily and weekly news cycle
• Regularly break agenda-setting exclusive stories
• Prepare clear, accurate, balanced, well-written and well-researched reports
• Demonstrate willingness to meet the needs of a modern, 24-hour, digital news outlet
• Demonstrate excellent news judgement and knowledge of current affairs.
• Ensure the highest standard of accuracy, ethics and editorial quality.
• Develop and manage relationships with political and public service contacts
• Meet agreed audience benchmarks and deadlines.
• Communicate expectations, goals and feedback to the team. regularly, while fostering a sense of collaboration and accountability.
• Coordinate and support the team to achieve high-performance.
• Make strategic decisions to ensure team success.

Fulfilment Manager  | Dan Murphy's The District  | Add to our expertise

If you’re looking for a fulfilling career, you’ve come to the right place! As one of our Fulfilment Managers, you’ll play an integral role in managing and maintaining stock levels to drive sales and customer satisfaction. We’re looking for a driven people leader who has a keen eye for detail and is passionate about inventory management and stock control. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Help build a culture that is centred around people development and create excitement about inventory control and stock movement
• Create team succession plans and deliver regular training to store team to inspire them to continuously improve
• Elevate your team through regular coaching and mentoring and empower them to be self sufficient and achieve accuracy across store inventory levels
• Collaborate with store leaders to understand customer needs for key store events and peak trade periods to achieve maximum revenue growth 
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture

The YOU:

• YOU are results driven and always have the customer experience at the front of mind
• YOU understand the link between effective inventory management and revenue growth and proactively share your knowledge with those around you
• YOU are authentic, analytical and attentive
• YOU understand people and use a passionate and inspiring approach to coach and motivate your team 
• YOU use your planning and organisational skills to keep your team on track and achieve great outcomes

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.