JOB DESCRIPTION

About Us:
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

About the Role:
As the S&OP Senior Business Analyst, you will play a pivotal role in supporting and governing group-wide demand and supply planning and forecasting models. Reporting directly to the Head of Sales and Operations Planning, you will collaborate closely with various stakeholders to ensure the delivery of key objectives and uphold a high standard of service to the sales, operations, and finance teams.

This role offers an excellent opportunity for individuals with a background in supply chain or analytics to broaden their expertise in demand and supply planning, while driving process improvements and facilitating commercial trade-off decisions.

Primary Duties & Responsibilities:

• Understand, maintain, and optimize planning models, updating calculations and creating/maintaining dashboards as needed.
• Manage stakeholders and facilitate the S&OP process across multiple teams, ensuring adherence to the timetable.
• Proactively identify and escalate risks related to planning applications.
• Follow best practice target state processes for sales and operations planning, analyzing variances to actuals.
• Facilitate the smooth transition and embedding of new models, including post-care activities such as training and user adoption.
• Create and maintain model user guides, documentation of procedural and system changes, and conduct training sessions.
• Collaborate with various business teams to establish business needs and define new data collection and analysis processes.
• Manage the delivery of a robust and transparent sales demand and operations capacity plan.
• Provide analytical, forecasting, reporting, and project support to senior management.
• Contribute to the continuous improvement agenda by identifying and leading opportunities to enhance process efficiency.
• Accountable for maintaining relevant system data to required standards, including data validity and master data.
• Maintain system parameters, configuration, and documentation.
• Review capacity limits with Operations regularly to ensure accuracy of system outputs.
• Analyze data uploads and identify issues or outliers requiring attention.
• Provide technical and educational support to planning platform users.
• Comply with security and risk protocols as directed by TGE IT policy and procedures.

About You:

To be successful in this role, we are looking for someone with the following skills and attributes:

• Strategic thinking with the ability to provide guidance and direction.
• Building strong relationships and managing change effectively.
• Strong analytical skills and the ability to manage ambiguity.
• Creativity and innovation in problem-solving.
• Advanced Excel skills.
• Understanding of modern planning tools like Anaplan, Kinaxis, or Adaptive Planning (preferable).

Desirable Qualifications & Experience:

• Tertiary qualifications preferably in information systems or numerical discipline.
• Experience with process modeling and analysis tools.
• Proven experience in process analysis and optimization.
• Ability to communicate complex ideas to non-technical audiences.
• Experience in S&OP activities and BI applications.

Why TGE:
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer:

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

Join our team and contribute to shaping the future of demand and supply planning at TGE. Apply now and embark on an exciting journey of growth and innovation!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As a Business Development Manager – Major Projects in the Commercial and Industrial Customer Team, you will be at the forefront of this renewable energy revolution and will be responsible for delivering high value sales outcomes of energy solutions (primarily Solar, Batteries and Hybrid Energy Systems) in the Commercial and Industrial sector.

In this role, you won't just meet customer expectations you'll be at the forefront of the Commercial and Industrial sector by owning all stages of the sales funnel, building a strong pipeline of qualified opportunities and ultimately delivering quality sales to exceed targets. You will be working closely with various internal stakeholders including sales, engineering, delivery and asset management. We're changing the planet for the better, one project at a time!

What you’ll be doing:

• Undertaking origination activities for projects including; research large industrial energy consumers and relevant stakeholders within these organisations and maintain relationships as new opportunities arise; preparation and submission of project documentation and business cases; working with legal and commercial stakeholders to refine contract terms and conditions on a project-by-project basis.

• Contributing to the development and management of budgets and schedules; preparing business cases and board papers; identifying, managing, and reporting of key project risks; and management of all contracts with external consultants and contractors for the delivery of development and due diligence activities.

• Developing and actively managing a pipeline of opportunities to meet annual targets in terms of pipeline growth, revenue, and gross margin as well as participating in the assessment of emerging technologies.

• Ensuring that all Health, Safety, and Environment Systems and goals are introduced and adhered to while meeting the organisation’s policies and standards for HSE Management.

• Demonstrating the AGL values by acting in the best interests of AGL and working together across the business to create the best overall results and decisions, and encouraging the sharing of skills and experience and contributing to the success of the business at all levels.

What you’ll bring:

• Experience in value deal making for projects in excess of $5,000,000 per transaction in similar sales roles, ideally within the energy or resources sector.

• Demonstrated understanding of the energy market and energy projects space especially in technologies such as solar, wind, batteries, gensets and control systems.

• A hunter mentality with demonstrated success in developing and executing sales plans and record of achieving sales quotas in a B2B environment for industrial businesses.

• Demonstrated ability to prepare and deliver engaging presentations for clients, and experience working with CRM solutions to report and track pipeline progress.

• Excellent professional communication skills with Senior Executives of industrial companies, coupled with strong writing skills, and intermediate or advanced Microsoft Office skills.

• Self-motivated, achievement oriented, well disciplined, task focused with a strong sense of timeliness and the ability to manage complex deals from origination through to project development and contracting.

#LI-AM1, #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

What you’ll do

This is your opportunity to be a big part of something big by supporting our global CEO so that every day runs as smoothly as possible. Your day-to-day will be varied but some of what it will entail includes:

• Ensuring our CEO stays organised and on top of everything that he needs to in our fast-paced business – managing his diary; responding to emails and calls; travel and accommodation management; prioritising tasks; processing expense claims and credit card reconciliation; scheduling Board meetings and other meetings, events and functions; coordinating monthly Board packs; organising catering requirements, etc.
• Providing support to the wider Executive Leadership Team on an ad-hoc basis. This may include, but isn’t limited to, stepping in to create meeting agendas or take minutes, booking travel, document preparation, manage expenses and anything else that may come up from time to time.
• Handling confidential and sensitive information with discretion and professionalism.
• Taking pride in keeping our CEO well informed and up to date of changing priorities and any key issues that may arise. You’ll also collate any information needed to assist the CEO in making choices in relation to these

We are seeking a Quality Lead to develop and lead Cogent’s quality program across the 24/7 injury management hotline and medical bookings business streams. This includes management of the quality framework, such as conducting administrative audits of our business streams, as well as contributing to continuous improvement.  This role can be full time or part time with hybrid working arrangements.

Tasks include but not limited to:

• Develop and maintain the Quality Framework for all business streams including training, accreditation, auditing and continuous improvement.
• Support the operational team leaders for internal escalations for customer quality issues, investigating and developing process and system improvements.
• Create and organise a CPD events calendar to support the professional development of our employees.
• Delivery of regular reporting and review on internal case review meetings addressing quality and clinical continuous improvement.

A full position description is available by emailing [email protected] 

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you! 

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected].

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies. 

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.   

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

Do you have professional high profile hospitality waiting experience, and are you a great communicator with a passion for people and service?  

Who are we looking for? 

We are seeking a passionate and professional Boardroom Attendant interested in joining our Corporate client in Melbourne’s CBD.

This is a true career opportunity for a highly experienced individual with either Boardroom, fine dining or International hotel experience, with long term career advancement opportunities within the company. 

You will have demonstrable experience and an unwavering ability to provide nothing but perfection in everything you do along with competent barista and fine dining skills.  You will pride yourself with the service you provide and have the ability to thrive under pressure.  It will come without saying that you have high standards of communication, impeccable grooming and personal presentation and a desire to excel in every task you undertake.

To be considered you must be: 

• Australian Citizenship, or full Australian working rights   
• Able to undergo a pre-employment medical, including drug & alcohol testing and police check   

We’d love to hear from you if you’ve had previous experience in a similar high profile hospitality role.

This is a Permanent Full Time position offering a rotating roster from 7.30am to 6.00pm Monday to Friday.  Salary $65K + Super.  

Why choose Sodexo? 

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

 At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

SIXT Australia is on the lookout for Casual Vehicle Detailers to join the team at Melbourne Airport.   

As a Vehicle Detailer, you’ll meet SIXT Australia’s vehicle presentation standards, exceed customer expectations, and contribute to the successful daily operation of the location.   

Your key responsibilities will include:    

• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer   
• Refuelling or recharging vehicles as required 
• Conducting basic vehicle maintenance and safety checks 
• Inspecting and recording vehicle damage   
• Moving vehicles around the location and between sites 
• Maintaining a clean and safe working area 

Qualifications

• Experience in vehicle detailing or cleaning (preferred but not essential)   
• Strong attention to detail with a good work ethic   
• Excellent communication skills   
• Flexibility to work on a rotating shift roster including weekends and public holidays   
• Current unrestricted Provisional or Full Driver's Licence   
• Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

Additional Information

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including: 

• $26.00 per hour + casual & shift loadings + generous monthly incentives $$ 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more! 
• Uniform and staff car parking provided 
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment   

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives. 

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today! 

Client Advisors are Kieser’s concierge service. We’re energetic, positive, friendly and outgoing people with exceptional customer service, sales and communication skills. We have an A+ attitude, an eye for detail and are the go-to person to answer questions and solve problems for our clients and colleagues.  

As a Client Advisor you will:  

• Welcome every client with enthusiasm and care
• Deliver outstanding client experiences
• Coordinate appointments / manage clinic diary  
• Process client payments (EFT, HiCaps, cash, online payments) 
• Promote Kieser’s services 
• Provide administrative support to our team and the clinic  
• Host our clients like they’re your favourite dinner guests 

We are looking for someone who thrives working in a busy, client-facing environment. This role is ideal for someone looking to join a high-performing team, that is interested in healthcare and living an active lifestyle.  

We are seeking a Customer Experience Specialist to assist in the continued strategic growth and development of the Cogent business through activities which support our customers to generate value and revenue growth while continuing to develop quality relationships.  This role is full time with hybrid working arrangements.

Tasks include but not limited to:

• Build and maintain strong working relationships with our stakeholders including maintaining account management plans for all key clients
• Work collaboratively with the operational team to ensure customer SLA's are being met and provide support to ensure customer satisfaction
• Coordinate the re-contracting of existing client to ensure ongoing success
• Meet the specified KPI's and achieve annual budgeted revenue targets

A full position description is available by emailing [email protected] 

About the role

This is an important leadership role. You will be putting your exceptional clinical skills to use as you make a difference in the lives of your clients and foster the development of others within the broader team.   

To be successful, you will have:

• Current registration with AHPRA as a Occupational Therapist
• Minimum of 3 years’ experience as an Occupational Therapist
• Experience delivering services under the NDIS and experience in leading others
• Experience in providing training and supervision to other Occupational Therapists
•  A passion for being a leader in their field and delivering quality evidence based therapeutic interventions
• A driver’s license and full access to a vehicle

About the business and the role

Dutton Group is Australia's largest, pre-eminent dealer in general, prestige, luxury and classic cars.

An exciting opportunity is now available for a talented Car Sales Executive to join our Dutton One automotive retail location in, Port Melbourne VIC. 

You will be an experienced Sales Executive, specialising in luxury sales, looking to be part of Australia’s most exciting dealer group, you will be spoilt for choice with access to the best stock from around the nation.   

The Dutton Group is the fastest growing automotive business in the country, seeking the best talent to join our team. 

You will maintain and follow a structured sales process, provide service that exceeds customer expectations while enjoying a modern approach to the industry. 

As a Project Manager/ Senior Project Manager at Turner & Townsend, you will have a commercial focus and experience working across a number of large or complex projects.

• Advising at a strategic level at the project conception stage, including providing advice on the different approaches that can be adopted in order to successfully achieve the client’s overall objectives.
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters.
• Planning for and the ongoing management of quality, safety, health and environment issues.
• Establishing effective project governance, processes and systems to be utilised throughout project.
• Project planning, including ensuring the production of the detailed project plan.
• Advising upon the procurement of resources.
• Leading and facilitating the overall cross-functional project team.
• Monitoring and applying performance management techniques, including the use of KPI’s to improve project performance.
• Managing the change control process.
• Marketing and business development activities  
• Internal management activities including staff management (where appropriate), financial management and quality processes and procedures.

We are growing and are seeking to fill 2 roles as a Triage Injury Management Consultant to work on a full time or casual basis and be available from Monday to Friday during business hours. This role is to connect with injured employees and their managers to support them through their workplace injury by offering injury triage, first aid advice, support and linking them into support services and resources available to them. You will be working in a Triage Team which is dedicated to providing personalised health management support and advice to employees who have sustained injuries at work. This is done by using your clinical experience in a corporate work environment. The work is undertaken telephonically meaning that it can be undertaken from home or office. 

Tasks include but not limited to:

• Support and care for clients with empathy and expertise to improve their personal health and wellbeing goals.
• Undertake coordination of supports and wellbeing services for a highly engaged and motivated client population.
• Provide initial early intervention Triage with clients, supporting both physical and mental health services.
• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a treatment plans or other documentation as required.

About OES

Education Services (OES), part of the Seek Growth Fund, is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Finance makes it easier for us to win together as a business.  Our team works side-by-side with every other team to help bring commercial thinking into what they do and make decisions that support our strategic and commercial objectives.

The Finance Analyst FP&A (Financial Planning & Analysis) role is a great opportunity for an aspiring Finance leader to be at the central of activities in guiding, setting and delivering OES Group financial objectives. The primary purpose of this role is to partner with senior managers, executives across Australia, UK and US  and the broader Finance team in coordinating and delivering OES Group’s short term, medium term financial objectives, and monthly forecasting of financial performance and capital investments.

Reporting to an experienced Commercial Finance Manager the key responsibilities of the role would include:

·       Coordinating and delivering the annual budget, medium term plan and monthly forecast for the OES Group’s financial performance and capital investment plan

·       Implementing the agreed capital investment framework across the business

·       Supporting broader stakeholders in formulating business cases

·       Identifying opportunities for continuous improvement in current processes

·       Support the automation effort/system implementation for planning and reporting across Finance

·       Undertaking financial modelling/analysis to support planning and forecasting decisions

·       Building deeper commercial knowledge and capability through the business

·       Supporting building a high performing, supportive and collaborative culture

This is a temp to permanent opportunity for the right individual, with an initial 6 month contract. This role will suit an experienced Finance Analyst who looks to broaden experience and career in a progressive team and supportive organisation.

About You

To be successful in this role you will have:

• Strong communication skills and stakeholder management skills
• Ability to work in a high performing team and also autonomously manage own workload
• Strong financial modelling skills (advanced MS Excel skills)
• Strong analytical and problem-solving abilities
• Ability to work in a fluid environment and manage competing priorities
• Experience developing long term plans and business cases
• Experience in the education industry or online learning is a plus
• Undergraduate degree (ideally Finance/Accounting/Commerce) and either part or fully qualified CA or CPA
• 3- 5 years experience in Finance (preferably in Financial Planning/Financial Analysis/Commercial finance business partnering role) or first mover from Corporate Finance/Transaction services department of professional services firms

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If you are a self-started with strong desire to build long term value and passion to make a positive impact we would love to hear from you.

Are you looking at building a career within the Print Industry for a global company with a great culture that will invest in your ongoing training and development?

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are currently looking to fill a Field Service Engineer position to join our Melbourne branch - based in the CBD and surrounds. The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the Victoria Service Team, you will ensure customer satisfaction through on site corrective and preventative maintenance on customer equipment reporting to the VIC Service Delivery Manager.

Previous experience in the print industry, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Key Requirements

To be qualified for this position, ideally your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.

• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.

• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding

Strong verbal and written communication skills

Strong customer service skills

Excellent organisation and time management skills

Australian Work Rights are essential

Australian Driver’s License, Working with Children Check and Police Check will be required

Why Konica Minolta?

In this role you will be provided with a fully maintained company vehicle, phone and laptop.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

We’re looking for a creative, driven and experienced Senior Digital Producer to manage a range of projects with purpose.

We encourage applications from First Nations Australians, people with a disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) people.

About Today

Today is an award-winning strategic design studio working across health, education, giving and public service.

We use design and technology to make change happen at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus much more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, based mostly in Melbourne, working across strategy, research, design, content and delivery, backed by a wonderful support team.

You’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines who are passionate about creativity and making change.

The opportunity

We’re interested in meeting talented Senior Digital Producers who are keen to work across a broad range of projects including research, CX, branding, digital, product and much more.

We’re looking for people who enjoy collaborating in a meaningful way to create work that has a positive impact on people, society and the environment. You're passionate about supporting teams to deliver impactful work, a masterly coordinator and experienced with agile methods.

Your days will be spent

• Leading the delivery of large digital and strategic projects
• Being a point of contact for our wonderful clients across projects
• Managing project teams, sprints and outcomes
• Coordinating day-to-day project activities across projects
• Being part of our multidisciplinary team to deliver a positive impact

• 4+ years digital production experience in agencies
• Experience running digital and strategic projects
• Experience with budget management - managing, tracking, forecasting and reporting
• Experience with complex external stakeholder engagement
• Experience with human-centred design
• Experience with agile methods
• Exceptional communications skills
• You must be legally able to work in Australia, without limitations

You should

• Have an ability to thrive in a collaborative, creative team environment
• Want to treat others with kindness, empathy and respect
• Be optimistic and bring humour, lightness and play into your work
• Approach every moment thinking ‘how can I help?’
• Be a keen problem-solver
• Have an eye for detail
• Be interested in working on projects that address social/environmental issues

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

Learn more about our values, commitment to diversity, inclusion and equality and the way we work at today.design/careers.

About Us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy.  We partner with Commonwealth and State governments to improve health and social outcomes for Australians.

Our portfolio of projects includes engagements of national importance, including evaluation and review projects, research and analysis, and outsourced program administration. All work is carried out to the highest industry standards.

AHA’s story is all about its people. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes.  We invest in people and enjoy industry-leading conditions and low staff turnover.

The Role

On behalf of the National Disability Insurance Agency (NDIA), AHA's team of data collection officers will work with National Disability Insurance Scheme (NDIS) participants to collect data that will help the NDIA measure the impact of the NDIS on its participants and inform quality improvements to the scheme.

The role involves making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member) to collect accurate data about their experience of the NDIS.

Working days are Monday to Friday and the team work between 9am to 8pm. Each team member completes one 12-8pm shift per week, with the remainder being 9-5pm. There is the option for full-time or part-time hours (minimum 22.5 hours), with the possibility of ongoing work.

This is not a typical call centre role. The focus will be on engaging NDIS participants and families/carers with empathy and patience to collect high quality data. It is not just focused on efficiency and KPIs.

We're looking for people with the attitude and aptitude to utilise their skills in this important role. This role would be well suited to people who have worked in the disability, health, education or social services sector, or people who are currently studying in a relevant discipline.

About you

• A people person, a great listener - you can talk and listen to people from all walks of life with empathy and compassion
• Thorough and proven attention to detail
• Excellent IT skills
• Organised and able to manage your own time effectively
• Responsible and accountable
• Adaptable, with the ability to cope with changing priorities or processes as they arise
• Able to work independently and as part of a team.

Highly desirable:

• Experience engaging with people with a disability, or people from vulnerable stakeholder groups
• Previous experience in conducting social or market research, or other data collection
• Experience using Zendesk and/or Microsoft Teams.

In return, AHA offers excellent remuneration of $35/hr + super, all necessary technical equipment, comprehensive training, and a positive and supportive work environment.

Successful candidates will be required to undergo a Police Check prior to starting.

Work arrangements

We offer flexible work arrangements following the initial office-based training. You’ll have the opportunity to work from home four days a week and in our Melbourne office with your team one day a week. Due to the sensitive nature of this role, candidates who elect to work from home must ensure they have a suitable working space that also recognises and respects the confidentiality needs of participants.

If you have the required attitude, skills, and experience, we're keen to meet you.

To apply please upload your CV and a cover letter outlining how your key attributes align with our needs.

Note: applications that do not include a bespoke cover letter will not be considered.

Applications close 5pm 6 March 2024 

All questions can be directed to [email protected]

Applicants must have Australian working rights.

Agency applications will not be considered.

For further information about AHA, please see our website: www.ahaconsulting.com.au

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Do to a sharp increase in new high end print production products into the South East Team,  we are now currently looking to fill a Field Service Engineer position to join our Victorian branch in the South East Print Production team, providing outstanding service and support to our valuable customer base. The successful candidate will be responsible for the installation and support of Colour and B&W print production equipment and ancillary products with associated software & services solutions.

As a member of the Victorian Southeast Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment reporting to the Service Delivery Manager.

Previous experience in the print industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a very strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring you go above and beyond.
• Ability to work autonomously, whilst keeping in constant contact with your team to ensure workload is consistent and transparent.

Essential requirements for this role:

• Demonstrated experience in a similar role, including a high technical aptitude.
• Strong verbal and written communication skills
• Strong customer facing skills
• Excellent organisation and time management skills
• Current Australian Driver’s License and Working with Children Check
• Willingness to work extended hours on standby during the week and weekends as required per a roster

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Why Konica Minolta?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high-volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team. 

About Customer Success at Auror

Customer Success at Auror is high impact. As we bring on some of the world's largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users and creating strategic engagement plans that ensure our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.

We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 71.6 and continue to have high engagement and satisfaction from our customers.

About the role

Our Customer Success Managers build strong relationships with our customers through relational and strategic engagement, delivering results that have a true impact on retail communities. You will partner with key stakeholders and focus on ensuring their organisation is seeing the value and achieving real crime reduction outcomes from using the Auror platform.

Through running pilots and leading project rollouts, developing and delivering strategic engagement plans for our retail partners, you will identify ways in which customer and user engagement can increase, and champion relationships can strengthen. With the support of the Customer Success Specialists, you will run training and presentations to varying groups of stakeholders, users, and Police to help them realise the value.

Your Responsibilities

• Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers)
• Working with our key champions to understand their priorities and how Auror can add value through ongoing strategic engagement at a market, regional, or user level
• Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals
• Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners
• Working with the Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level
• Partnering with customers on Change & Process Management
• Analysing and utilising customer data and creating insights to drive better customer outcomes 
• Fostering collaboration across retail and law enforcement
• Collaborating with Product, both as a subject matter expert and a customer advocate
• Strategize on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email

To ace this role, you will have…

• Previous experience in Customer Success, Customer Care, Account Management roles preferably in the tech industry
• You are analytical and have the ability to turn data into insights to inform structured and strategic solutions
• Your strategic and big-picture mindset will see you using multiple data points to ensure that everything we do as a team contributes to Auror’s long-term goals 
• Have experience driving change management within business processes, systems and technology with a people-first focus
• Ability to guide our customers through rollouts and implementations, using your project management and people skills to make it seamless and successful
• Have the ability to see where our users are coming from, understand their day-to-day and be able to be empathic in their views
• Enjoy working as part of a team and build strong working relationships but can also be self-starting and able to work alone
• Have an interest in the tech industry and have knowledge of Auror’s brand and story
• Are happy to travel for regular customer meetings and events 

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

• Salary range: This will depend on the level of experience. We have scoped this role as an IC3 with a hiring salary range of $85,000 - $110,000 AUD
• Employee share scheme: You’ll own part of a company making a real difference!

• Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell), a wellbeing coaching service available for you and your family, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below. 

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! 

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

The role of the Marketing Coordinator is to work within a team to achieve lead and student enrolment targets for our partner universities. They are primarily responsible for campaign implementation, creative briefing, working closely with our external advertising agencies, project management and tracking results.

This is a 12 month contract, reporting into the Marketing Manager.

About You

• At least 2+ years’ experience in marketing either client, agency or vendor side (strong preference for experience within a Digital Agency)
• Experience working to and delivering on commercial KPIs & results driven
• Strong digital and data literacy 
• An understanding of acquisition channels and their functions (e.g. paid search, social, etc.) 
• Previous experience with content creation and campaign implementation
• Previous experience in writing briefs for both creative and media 
• Strong written and verbal communication and strong interpersonal skills 
• Energetic, enthusiastic and creative 

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

The markets don't stand still and neither do we!

Quick facts about the team:

• We are an evolving P&C team, we have grown from 1 to 11 in 5 years directly reflective of Pepperstone's global growth.
• We like to work with great P&C technology and data to drive business outcomes.
• We are about collaborative impact, progress and curiosity- let's explore and #GetITDone(our work should be interesting, fun, and also get results, right?)

This role is the newest addition to our in-house People & Culture (P&C) Talent team, which will see you own hiring, use innovative means to find and engage with candidates, all while making a significant impact by finding top talent for our IT teams- Engineering, Data, Product, Program Management etc. With a primary focus on APAC region, you will work closely with hiring managers and colleagues to identify, attract, and hire top IT professionals for Pepperstone and contribute to Pepperstone's global Talent Strategy where possible.

Joining our Global People & Culture team, you will be reporting to our Global TA Manager who values and supports your personal growth, is passionate about team engagement that is true to our values. We have a learning team culture and encourage each other in everything that we do. You will have space to work with autonomy while influencing new initiatives in the talent acquisition space.

This is a permanent role working hybrid from our swish office on 727 Collins Street, Melbourne. We are open to candidates interested in either a full-time or part-time role (0.8 FTE or a similar arrangement).

Key responsibilities include, but are not limited to:

• Partnering with key IT stakeholders and hiring teams to support end-to-end hiring for their teams through proactive sourcing and other channels.
• Building and maintaining a robust talent pipeline for current and future IT projects, actively utilizing numerous channels to enhance the diversity of applicant pools.
• Enhancing Pepperstone as a leading Fintech brand by actively participating in both offline and online forums.
• Providing valuable insights and guidance to hiring managers on best practices of hiring with diversity and inclusivity in mind.
• Ensuring our candidate experience is professional, kind, and efficient at all times, leaving a positive impression on potential candidates, regardless of the hiring outcome.
• Ensuring the recruitment strategy remains competitive and aligned with industry standards by staying informed on market trends, competitors, and industry developments.
• Collaborating with P&C advisors and partners to ensure a seamless and exceptional onboarding experience for our future Pepperstonians.

About You:

• Previous experience as a recruiter specializing in IT hiring in a results driven environment.
• Experienced in taking ownership of processes and improving them - we are enthusiastic about continuous enhancements throughout the TA function.
• Ability to work on multiple roles at a time while fostering effective communication with stakeholders to drive results.
• Passionate about creating a great candidate experience and providing an outstanding onboarding process.
• Ability to be available across time zones on an ad hoc basis where required to support our TA specialist in EMEA.
• Aptitude for working with technology- we use Workable, BambooHR, Google suite, slack with some more in pipeline.
• Current and appropriate working rights in Australia.

Why you will enjoy working with us:

• Competitive salary structure with annual bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working- 2 days from office
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Melbourne Airport Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Our purpose

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

In April 2024, we're welcoming a new Government client to our Service Desk domain and are seeking a dedicated Knowledge Specialist to complement our team!

This role entails overseeing the knowledge base for a designated functional area within Datacom. Responsibilities include crafting and refining content related to Datacom services, such as manuals, help systems, online tutorials, installation guides, and quick reference materials, utilizing various software tools and system components. Additionally, the Knowledge Specialist will play a pivotal role in advancing our Knowledge Management framework, spearheading projects, and ensuring the organization's information needs are promptly and effectively addressed.

Preferred location: Victoria

Please note that Australian Citizenship is required and willingness to obtain a baseline clearance (ability for future Negative Vetting 1 clearance is required).

What you’ll bring:

• Understanding of Knowledge Management frameworks, concepts and methodology
• Understanding of Contact Centre Operations
• Experience in creating Knowledge Framework and documentation
• Strong stakeholder relationship management (written and verbal)
• Experience in service desk knowledge management including Service Now and ITIL

What you’ll do:

• Data retrieve, analytics and reporting
• Delivery of stakeholder, client and contractual obligations
• Delivery of compliance across governance requirements
• Create and own the customer experience frameworks
• Analyse contract data to identify cost saving initiatives
• Liaising and networking with Datacom Partners for knowledge
• Support day to day team of Knowledge Specialists

Why join us?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you would like to know more and this sounds like you. Please apply online today!