We are currently recruiting for experienced and enthusiastic:

Masters to join our Marine Pilot Transfer Vessels in the Port of Mackay.

Smit Lamnalco is seeking expressions of interest from qualified, experienced and enthusiastic Masters to join our Marine Pilot Transfer Vessel in Mackay on a casual basis. 

Where appropriate, training will be provided as part of your job.

The Pricing team is a specialist division within the Sales Operations Team, responsible for developing and implementing pricing strategies to maximise revenue potentials. The team provides timely and insightful data to key stakeholders within the company to assist in making trading decisions within the competitive television marketplace.

As a member of the Pricing team you will be responsible for the maintenance & analysis of critical pricing reports which inform pricing strategies. Your role will also include a number of day to day functions in support of the Pricing Manager.

ROLE RESPONSIBILITIES

• Work closely with the Pricing Manager to maintain pricing modelling tools.
• Provide regular feedback and recommendations on Network pricing.
• Monitor and provide regular reporting on audience trends to align with and adapt pricing strategies.
• Provide regular reporting on changes in pricing strategy to key stakeholders within the business. 
• Generate rate cards for distribution to internal and external customers.
• Take ownership of and maintain the Sports and Special event pricing database.
• Ad-hoc reporting assistance as required
• Other tasks as reasonably required

Employee Responsibilities

• Demonstrates a positive and professional communication style
• Participates in and supports a team environment
• Communicates in a clear, timely and consistent manner
• Shares information in a positive way
• Where required follows NEC company policies and procedures
• Supports and participates in a safe workplace culture

In this role you will play a key role in ensuring our clients and their business loans are well serviced and fully supported.

You will use your strong operational, administration and communication skills to improve the customer experience in a fast-paced, high-growth business. In this role, you will have the opportunity to work with a diverse and talented team and will help ensure our clients Settlements expectations are met, managed and delivered upon.

How you will make a difference

• Arrange the disbursal & collection of loans via the company’s Loan Mgmt System.

• Ensure all incoming documents are in line with compliance requirements.

• Verify information as per company & banking policy prior to final settlement.

• Communicating directly with clients, suppliers, vendors, other internal teams & external partners.

• Completing reconciliations as required.

• Maintain, manage, & update settlement data.

• Ensuring the company adheres to AML, CTF & internal risk requirements.

Make your mark

We are looking for an experienced Team Leader to run the Settlements Team at Shift. In this role you will be responsible for managing a team of Settlement Officers. This is a great opportunity for someone who wants to join an organisation as a Team Leader, make a difference and be a part of a growing company. This role will involve building and maintaining working relationships across the business and externally.

How you will make a difference

• Overseeing the disbursal and collection of loans via the company’s Loan Management System.
• Leadership of a team of 4 x settlements officers
• Ensure reporting is performed in accordance with pre-established time frames and agreed SLA’s
• Overseeing of all compliance and governance requirements by ensuring all incoming documents are in line with compliance requirements
• Verify information as per company and banking policy prior to final settlement.
• Escalation points for internal and external stakeholders and communicating with clients, suppliers, vendors, other internal teams and external partners.
• Business process improvement recommendations and implementation
• Monitor, Maintain and update settlement data including policy documentation.
• Ensuring the company adheres to AML, CTF and internal risk policies and procedure

Are you passionate about providing an exceptional employee experience? If so, join our dynamic People & Culture Team as a People Solutions Coordinator!

In this role, you will play a pivotal role in delivering a world-class people experience to our Nine employees and leaders through effective administration and coordination of key processes across the entire employee lifecycle.

Working within a passionate team dedicated to fostering a positive and engaging work environment, you will achieve this by establishing our people’s requirements and delivering consistent, personalised, and tailored support according to our agreed service delivery, with a key focus on our customer. 

Day to day you will:

• Prepare and facilitate contracts and documentation for new hires and internal staff transfers

• Respond to employee queries, ensuring quality and timely delivery

• Assist with various visa processes to ensure compliance with immigration legislation and policy

• Support the administration of People & Culture initiatives and programs 

• Support people leaders and the Talent Acquisition team with recruitment-related systems and processes

• Ensure ongoing optimisation of our People Solutions systems and processes of work 

Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online? The car shows up at your doorstep to either love or return at no cost. Every car passes a 300-point inspection report and comes with a 6-month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. We are here to transform the way Australia buys cars and make buying cars a truly joyous and painless experience.

We are looking for an ambitious and results-driven Sales Manager to join our team at CARS24 in Victoria, Australia. As a Sales Manager, you will be responsible for leading and managing the sales process, driving performance, and ensuring exceptional customer service. Your role will be critical in achieving our sales targets and enhancing customer satisfaction.

Key Roles and Responsibilities:

1. Complete Ownership of Sales Process: You will take complete ownership of the sales process for our marketplace, from the generation of leads to pre-delivery. Your expertise will be instrumental in optimizing and streamlining the entire sales journey.
2. Driving After-Market Sales: You will be responsible for driving financing, extended warranty, and other value-added after-market sales. Maximizing the penetration of these services will be vital in increasing overall revenue and customer satisfaction.

• Performance Management: As a Sales Manager, you will be in charge of motivating and leading the sales teams, both over the phones and on the ground. Your ability to inspire and mentor the team will be essential in achieving sales targets and enhancing productivity.

1. Providing Feedback to Support Teams: You will work closely with the Sourcing, Refurb, and Pricing teams, providing them with consistent feedback on customer needs and market trends. This collaboration is crucial in aligning our strategies and enhancing the overall sales process.
2. Ensuring 5-Star Customer Service: Delivering exceptional customer service is a top priority. You will work tirelessly to ensure every customer receives a 5-star experience throughout their journey with Cars24.
3. Collaboration with Other Teams: Being a team player, you will work in sync with the logistics and customer experience teams to ensure seamless order fulfillment and customer satisfaction.

Key Objectives and Key Results (OKRs):

1. Total Sales Targets: You will be responsible for achieving monthly, quarterly, and annual sales targets, contributing significantly to the company's overall revenue growth.
2. Lead to Net Sale Conversion Ratio: Optimizing the conversion ratio of leads into successful sales is a key metric to ensure efficient lead management and enhance overall sales performance.
3. Total Value-Added-Services Penetration: Increasing the adoption of value-added services, such as financing and extended warranty, will be essential in maximizing revenue and improving customer experience.
4. Efficiency of Overall Spend: As the Sales Manager, you will work towards optimizing the cost of sales to achieve greater profitability for the company.
5. CSAT and NPS Scores: Monitoring and improving Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) will be crucial in ensuring our customers' loyalty and positive word-of-mouth.

Ideal candidate should have:

• Target Orientated
• Hands on role
• Rotating Roster Weekend work required

• Proven experience in sales management and achieving sales targets in either of the following industries: automotive industry (sales or service) or retail environments, such as grocery, food delivery, electronics retail, or any other consumer-facing industry, showcases the candidate's ability to engage with customers, provide excellent customer service, and drive sales in a high-volume, fast-paced setting.
• Strong leadership skills with the ability to motivate and inspire sales teams.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to provide valuable insights and feedback to support teams.
• Customer-centric approach with a focus on delivering outstanding service.
• A collaborative and team-oriented attitude.

Joining CARS24 as a Sales Manager offers you the opportunity to be part of a fast-growing company in the automotive industry to 3x our current volumes. If you are passionate about sales, customer satisfaction, and team leadership, we would love to hear from you!

What we can offer you

• Based locally Laverton North

• Salary + super + comms

• Excellent Employee Benefits

• Employee Assist Program
• 6months Parental Leave
• Regular social events
• Career Progression

To apply, please submit your resume and a cover letter detailing your relevant experience and achievements in sales management. We look forward to reviewing your application!