As a Product Design Lead you will work in collaboration with cross-functional teams to create meaningful, impactful and accessible solutions that help shape the future of how our Public Sector clients serve their customers.

You will work across every stage of the experience, from incubating new product ideas and features to prototyping and testing high fidelity solutions with customers, stakeholders and employees. Our team is a close-knit collective of diverse thinkers and doers that pioneer innovative solutions, partner with our clients in experience innovation, product and service design excellence, and design for a more sustainable future.

Publicis Sapient Experience Capability is the bridge between strategy and technology — we create meaningful, holistic experiences for our clients and their customers with our services that span product design, service design, spatial design, design research and content design.

Sound like you? If you are passionate about delivering awesome government experiences and positively impacting the lives of customers with the digital products you create, while also being a valued citizen to our growing global team, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.

Your Impact

• Lead the UX capability within the team and with clients.
• Champion the discovery, research, and data synthesis to identify critical user insights and develop hypotheses to design effective experiences.
• Communicate with excellent aesthetic and an influential voice to shape and position ideas for customer and organisational impact.
• Shaping, prototyping, wireframing, validating and testing product solutions.
• Possess a thorough POV on craft, tools and process.
• Propose optimisations and creative approaches to systems and processes that can cultivate impact for users’ needs while understanding the policy and legislative environment.
• Develop specification documentation that allows for implementation in software development.
• Facilitate design workshops with stakeholders and subject matter experts.
• Collaborate with colleagues on product strategy, visual/UI design, content, user stories and requirements through to production-ready code.
• Clarify and define success metrics for client and business impact.
• Develop relationships across a project team, specifically technical team members and software developers.
• Lead and manage small project tracks autonomously.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

This role will be providing key packaging services to one of our largest customers. As part of a broader team, you will be responding to contracted and project requests.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do

At the moment, as an Applications Packager you will be focused on:

• Software packaging and repackaging. This will cover from discovery through to deployment support
• Package based on BAU tickets as well as project
• Participate in project planning sessions and project delivery
• Prepare documentation for use by Operational staff
• Analyse and rectify packaging problems
• Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues

• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
• Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, PACE etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Consult directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
• Provide constructive feedback to improve team and corporate capability
• Initiative-taking open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Commitment to exceptional project delivery by demonstrating:

• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environments
• Managing workloads to allow warm handover to BAU when required for project engagements

 Training and Development

Commitment to continuous personal development by demonstrating:

• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Guaranteed hours and shifts in Canberra
• Award rate $27.89 per hour plus Super
• Paid KM's. Accelerated career progression. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being. 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Canberra area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.

What you get to do in this role:

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer’s technology landscape, while informing customer on governance best practices
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations
• Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
• Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Up to 50% travel annually, driven by customer needs and internal meetings

We are currently seeking a passionate full time Exercise Physiologist to join a mobile team in Canberra.

This position is a diverse role comprising exercise physiology specific assessments, interventions and planning predominantly in the NDIS and home care package space to increase people’s function and independence in all aspects of their lives.

The position of mobile exercise physiologist is to provide a high quality, effective and efficient therapy services to clients accomplished by working as a member of the integrated multidisciplinary health care team with a focus on providing person centred, holistic and goal directed care that promotes clients’ wellness and active participation in decisions about their care.

Day to Day task and duties:

-          Coordination of appointments

-          Completing and managing service agreements

-          Undertaking comprehensive home-based assessments

-          Developing holistic, client centric and outcomes drive care intervention and care plans

-          Providing support and assist clients, carers and families with the implementation of intervention plans and programs

-          Monitoring, evaluating and modifying treatment to measure progress and ensure effectiveness of intervention

-          Travelling to and from the participant's home

-          Writing comprehensive reports and exercise plans based on your advanced clinical understanding, application of various clinical assessments and implementation of appropriate interventions

-          Responding to emails

-          Providing ongoing care

-       ESSA registration

-       NDIS orientation module

-       Relevant tertiary qualification in Exercise Physiology

-       A high level of professional judgement and knowledge to provide a wide range of therapy supports

-       Advanced clinical understanding

-       At least 3 years clinical exercise physiology experience

-       Experience/understanding of working in the NDIS (highly desirable)

-       Demonstrable clinical and rehabilitation skills and experience

-       Conduct assessments and deliver therapy programs

-       Excellent time management and organisation skills

-       Commitment to client outcomes and evidence-based practice

-       Ability to work independently and collaboratively within a supportive team environment - team player

-       Attention to detail and skills in analysis, planning and problem solving

-       Willingness to travel and provide in-home care

Other Requirements

-       Up to date covid and flu vaccinations are preferred

-       Covid infection control certificate

-       Working with Vulnerable people check ACT

-       Driver’s licence and Car

-       Police check <3 years old

-       100 points of ID

-       NDIS workers screening check/ID

If you are interested in a position that offers a competitive salary and flexible work arrangements, we cordially invite you to apply below. For further details, please feel free to reach out to Anna at [email protected]

We are currently seeking a passionate full time Physiotherapist to join a mobile team in Canberra.

This is a diverse role comprising physiotherapy specific assessments, interventions and planning predominantly in the NDIS and home care package space to increase people’s function and independence in all aspects of their lives.

The position of mobile physiotherapist is to provide a high quality, effective and efficient physiotherapy services to clients accomplished by working as a member of the integrated multidisciplinary health care team with a focus on providing person centred, holistic and goal directed care that promotes clients’ wellness and active participation in decisions about their care.

Day to Day task and duties:

-          Coordination of appointments

-          Completing and managing service agreements

-          Undertaking comprehensive home-based assessments

-          Developing holistic, client centric and outcomes drive care intervention and care plans

-          Providing support and assist clients, carers and families with the implementation of intervention plans and programs

-          Monitoring, evaluating and modifying treatment to measure progress and ensure effectiveness of intervention

-          Travelling to and from the participant's home

-          Writing comprehensive reports and physiotherapy plans based on your advanced clinical understanding, application of various clinical assessments and implementation of appropriate interventions

-          Responding to emails

-          Providing ongoing care

-       AHPRA registration

-       NDIS orientation module

-       Relevant tertiary qualification in Physiotherapy

-       A high level of professional judgement and knowledge to provide a wide range of therapy supports

-       Advanced clinical understanding

-       At least 3 years clinical physiotherapy experience

-       Experience/understanding of working in the NDIS (highly desirable)

-       Demonstrable clinical and rehabilitation skills and experience

-        to conduct assessments and to deliver therapy programs

-        Excellent time management and organisation skills

-       Commitment to client outcomes and evidence-based practice

-       Ability to work independently and collaboratively within a supportive team environment - team player

-       Attention to detail and skills in analysis, planning and problem solving

-       Willingness to travel and provide in-home care

If you are interested in a position that offers a competitive salary and flexible work arrangements, we cordially invite you to apply below. For further details, please feel free to reach out to Anna at [email protected]

We are currently seeking a passionate full time Speech Pathologist to join a mobile team in Canberra.

This is a diverse role comprising Speech Pathology specific assessments, interventions and planning predominantly in the NDIS and home care package space to increase people’s communication and independence in all aspects of their lives. The position of SP is to provide a high quality, effective and efficient service to clients accomplished by working as a member of the integrated health care team with a focus on providing person centred, holistic and goal directed care that promotes clients’ wellness and active participation in decisions about their care.

Day to Day task and duties

-          Coordination of appointments

-          Completing and managing service agreements

-          Direct and indirect supports

-          Travel to and from the participant's home

-          Report writing for commutation plans, therapy plans, Assistive technology request

-          Responding to emails

 -          Working with Vulnerable people check ACT

-          Speech Pathology degree

-          Professional indemnity insurance

-          NDIS orientation module

-          Driver’s licence and Car

-          Police check <3 years old

-          100 points of ID

-          Right to work in AUS

-          Covid infection control certificate

-          Strong communication and time management skills

-          Ability to be a team player

If you are interested in a position that offers a competitive salary and flexible work arrangements, we cordially invite you to apply below. For further details, please feel free to reach out to Anna at [email protected]

As a Technology Strategy Manager or Senior Manager within our Strategy & Consulting practice, you will provide the technical expertise and vision to lead or contribute to multidisciplinary teams working with our clients across industry to help shape and deliver business transformation agendas. You will work closely with our experience, engineering, product and delivery teams to shape and plan the implementation of digital solutions, enabling the vision.

You will work on a broad range of projects, including the development of digital & technology strategy, architecture, operating models, technology product evaluation & selection and roadmap & business case development.

You will have a minimum of 7-10 years of Technology Strategy Consulting experience within a leading consulting firm and/or a similar role within a large corporate. We are looking for the right blend of consulting, industry, strategy/architecture and technology knowledge. We would expect that you are well-versed in the latest digital technologies. You will have previous experience working with senior technology and digital stakeholders, building strong credibility and relationships through your exceptional delivery.

Most importantly, you must love being part of a team and achieving success together.

Your Impact

• Contribute to pursuits of technology-driven consulting and transformation programs.
• Lead business transformation execution programs or streams as required (depending on program size).
• Design and implement client technology & digital operating models to enable their transformation plans.
• Work with clients to understand their business drivers & strategies and customer experience visions to develop the appropriate technology strategies.
• Develop technology architectural blueprints and advise on strategic technology platform options to deliver on the technology strategies.
• Develop technology roadmaps, business cases, risk mitigation plans, etc., to shape the business transformation programs.
• Provide mentoring and leadership to other members of the strategy & consulting team.
• Support hiring and people management.

As the Senior Manager of Product Management at Publicis Sapient, you act as a trusted advisor to your clients, leading the implementation of solutions in complex corporate environments. You understand your client's business and work closely with them to steer extensive Digital Business Transformation (DBT) engagements and deliver continuous value with rapid increment cycles.

You assemble teams with different capabilities such as Strategy, Experience, Engineering, and Data. You guide them in creating proposals and presenting corresponding offerings to the market. Customer focus is always a priority.

Together with your team, you lead and participate in project delivery, including solution design, effort estimations, plans, prioritisation, risk assessments, and ensure project progress tracking.

You create a positive team environment and culture through coaching and fostering individual development and performance standards.

You ensure your team's focus on results and have the expertise to make these results measurable.

The Microsoft Dynamics 365 CRM Senior Solutions Architect is responsible for designing and implementing scalable, integrated solutions focusing on the Microsoft Dynamics 365 CRM platform. This role will collaborate closely with stakeholders, project managers, and the technical team to deliver high-quality solutions that meet business requirements.

Key Responsibilities

• Lead the architecture and design of complex solution components (e.g., integration, security, custom development) on the Microsoft Dynamics 365 CRM platform.
• Understand and translate business requirements into technical solutions, utilising best practices and design patterns.
• Perform hands-on coding when necessary and create prototypes to prove out solutions.
• Create and maintain comprehensive solution architecture documents and technical specifications.
• Work closely with the development team to ensure the design and development align with the architecture and business requirements.
• Conduct code reviews and provide constructive feedback to developers to ensure high quality.
• Lead technical meetings and workshops with stakeholders, project teams, and clients.
• Provide expertise in troubleshooting and resolving issues in development, test, and production environments.

Rentokil Initial the experts in pest control has been providing quality pest control in Australia since 1965 - the most trusted pest controller.

We are currently looking for a Pest Control Technician - Trainee or Licenced to join our team servicing our clients in Canberra. This role gives you an excellent work-life balance for family time.

This is a great opportunity for someone who strives to deliver fantastic customer service while enjoying being on the road, working autonomously whilst meeting new people and maintaining quality pest control to Rentokil Initial’s standard.

Benefits

• Pest license paid by Rentokil Initial
• A fully maintained company van including fuel card
• Mobile phone
• Bonus structure
• Company Uniform including PPE
• Comprehensive training and induction

Wondering what a typical day looks like for our Pest Control Service Technicians?

Morning

• You will have your own company vehicle at home, therefore, in your company uniform, you’ll either travel to your first customer of the day or head to the depot to load your van with stock for your day's work.

On the road

• Your day will be spent visiting a number of different customers. No two days will be the same due to the variety of industries you will service.
• You will service your customers’ sites by;
• Inspecting customer premises for signs of pests and carrying out measures as required to eliminate pests
• Clean and remove evidence of pest behavior
• Advise customers on maintenance and hygiene of their premises
• Complete accurate Service Reports after every visit
• Whilst you don’t need to be an athlete, you will work up a sweat servicing multiple sites, so you would need to be physically fit.
• You will be responsible for your own health and safety - this means it’s your responsibility to ensure your vehicle is safe at all times and that you take care on the road.

End of day

• Unless you need to re-stock, time to go home and relax and unwind.
• At the depot, is the best time for you to debrief with your manager and discuss how your day has gone.

To be considered for the Pest Technician position you need to have;

• Valid Australian driver's license - manual license if possible!
• Confident using a mobile phone service app/tablet
• Interest in pest control or related industry experience
• Ability to successfully acquire a Working with Children Check
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks.

ABOUT THE COMPANY

Rentokil Initial provides services that protect people and enhance lives including pest control, plants and washroom hygiene. Two million customers rely on us to do the job, quickly and effectively, our customers range from multinationals to local restaurants, schools and individual homeowners.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as the Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

This is an excellent leadership opportunity, joining a fantastic team of peers with potential to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.

About the Role

This role is available across our offices in Australia: Sydney, Canberra, Melbourne, Adelaide, Perth, Brisbane. As an Endpoint Engineering Team Leader, you will lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied and customer outcomes delivered driving high levels of customer satisfaction. Due to the nature of Federal Government clients, Australian Citizenship and NV1 is required as part of the process. After hours and weekend work may be required as well as onsite and remote work.

What you’ll do

As an Endpoint Engineering Team Leader, you will be responsible for, but not limited to, the following:

• Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
• Managing performance and culture of a high-performance team
• Managing team workload and priorities to achieve SLAs
• Managing customer expectations by overseeing the support model.
• Providing technical mentoring and guidance to less experienced members of the team.
• Determining how to use resources to meet service level agreements and support objectives.
• Remedying complex problems and provide technical consultation in line with the established support model.
• Planning systems capabilities and resources to fulfil user requirements.
• Mentoring other engineers in the team to uplift skills.
• Monitoring performance system performance for all corporate platforms.
• Managing the Installation, testing and maintaining system hardware and software.
• Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.

What you’ll bring

We are looking for someone with extensive IT industry experience and 3 years plus in an Endpoint Engineering management role. You are passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and other retail discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.


About the Role

Join us as an Aternity Engineer specializing in Aternity's End User Experience Monitoring (EUEM) products! In this role, you'll be at the forefront, tackling enterprise-wide challenges related to network efficiency, application performance, server capacity, and end-user experience. Your work will merge desktop engineering expertise with a sharp business focus, aimed at delivering and optimizing IT performance management solutions.


** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you’ll do

Your responsibilities will encompass a range of critical tasks:

• Delve into customers' IT landscapes, understanding their requirements and processes to drive full adoption of Aternity's solutions, maximizing ROI and business impact.
• Offer specialized planning and design expertise in digital experience monitoring, application performance troubleshooting, and end-user performance analysis.
• Gather crucial end-user and application performance data for effective troubleshooting.
• Develop scripts to enhance Aternity's EUEM capabilities for metric collection and remediation.
• Configure precise measurements for end-user activities and backend application transactions, ensuring accuracy and validity.
• Articulate and present advanced product features, benefits, and comprehensive solutions to stakeholders.
• Collaborate directly with customers, colleagues, and stakeholders, working on-site or remotely to achieve project objectives.
• Resolve performance issues for both Windows and Apple-based platforms, generating budget-sensitive solutions to meet customer needs.
  
  

What you’ll bring

Desired Technical Skills:

• Ideally, hands-on experience with ATERNITY or similar products (e.g., Lakeside Systrack, Nexthink,).
• Proficiency in network and infrastructure performance monitoring and analysis is highly preferable.
• Sound understanding of common application architecture frameworks, distributed mechanisms, and messaging components.
• Familiarity with IT methodologies for software deployment and change in enterprise settings.
• Programming skills in PowerShell, Python, C++, Golang, Rust, or similar languages.
• Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik, or similar platforms.
• Understanding of J2EE and/or .NET internals.
• Strong technical skills in SQL and XML, complemented by an understanding of network/HTML/HTTP traffic.
• Knowledge of cloud-based technologies like AWS and Azure, alongside expertise in web technologies, server/client-side (Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP, RESTful architecture).
• Proficiency in web application architecture and software, including familiarity with Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2), and Operating Systems (UNIX, Windows).
• While expertise in all these areas isn't expected, a high-level understanding of their functionality and interrelationships is crucial.
• Basic administrative skills for these technologies are a plus.
• Knowledge of TCP/IP networking.

Join us if you're ready to dive into the intricate world of advanced analytics, solving complex challenges, and maximizing digital performance with cutting-edge solutions!

Qualifications

• A Computer Science degree or equivalent professional background

• Effective communication skills bridging technical and non-technical audiences, driving IT projects within large organizations, and translating technical features into tangible business advantages for customers

• Self-driven and excels in high-performance scenarios with minimal supervision

• Highly organized, detail-oriented, possessing strong technical skills, and dedicated to delivering exceptional customer service

• Eagerness to explore new technologies, selecting the optimal tools for each task

• Innately motivated to enhance products by introducing innovative ideas and insights to the team

• Proficient in analytical thinking, troubleshooting, and adept at problem-solving

• Engage directly with customers, and collaborate effectively

• Exceptional skills in business writing and presentation

• Background in monitoring and optimizing application and system performance

• Preferred experience in managed services, technical consulting, or roles within software development/systems administration

 
Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology managed services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• Experience with Packaging desktop applications and configure them for streamlined deployment
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required and act as the lead
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Experience in macOS operating systems using JAMF would be advantageous

• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, Jamf, and Azure Virtual Desktop). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today online today!

Company:

Description:

Executive Assistant - Canberra, Australia

Who we are:

Oliver Wyman is a global leader in management consulting that combines deep industry knowledge with specialised expertise in strategy, operations, risk management, and organisation transformation. Our mission is to help clients achieve lasting success by solving their most complex problems and seizing their biggest opportunities.

Visit an Oliver Wyman office anywhere in the world and you will feel the buzz of people doing work that matters, with a sense of purpose. Our company comprises a diverse mix of talented people from varied backgrounds, and we embrace the unique skills and insights they bring to our work.  Our inclusive, collaborative, non-hierarchical culture allows new thinking to surface quickly. The best idea wins, and everybody is encouraged to contribute. This makes Oliver Wyman both an ideal adviser for organisations and an ideal place for exceptional people to realise their potential.

Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

Job Overview

We are seeking an exceptional Executive Assistant to provide support to Oliver Wyman Partners.  An Oliver Wyman EA is highly focused on strategic calendar management and support of all Partner administration in relation to marketing and project execution.  The role includes broader office and firm event engagement, as well as collaboration with other Support Professional functions, with a focus on client impact.  There is also opportunity to engage and contribute to Oliver Wyman’s unique culture, helping us to foster an inclusive environment in which our talented and diverse team can thrive.

Key Responsibilities

Calendar Management, Commercial Effectiveness, Travel Arrangement, Daily Administration & Teaming

• Strategic calendar management for Partners, Principals, and other key stakeholders; scheduling internal and external meetings; communicating with clients and infrastructure staff as required, with focus on Partner priorities, goals and business objectives
• Maintain and update client contacts and business activities in CRM database.  Proactively spot clients that haven’t been called upon and/or who need follow-up
• Proactive and effective management of all travel for optimal time management
• Assist with scheduling for complex projects as requested by the Partner and/or project team
• Act as central point of contact for all assigned Partner administrative needs, including timesheets and timely expense submission.  Collaborative liaison with other support functions with focus on client impact
• Management of Partner related invoices, liaising with the OW iProcurement support team

• Develop excellent rapport with client assistants to facilitate access to client project team​
• Build productive and collegial relationships with all colleagues
• Understand expectations and demonstrate commitment to the wider team, including providing back-up coverage as needed

Experience Required

• At least five years’ experience working in an administrative or customer service position.
• Experience in financial services, management consultancy and/or a professional services environment a plus.   Excellent knowledge of Outlook, Word, PowerPoint, and Excel required. 
• Knowledge of CRM (Microsoft Dynamics) would be benefit but not necessary.

Skills & Attributes

• Thrives in a fast-paced environment, loves solving problems and focused on client service
• Good judgement and ownership mentality
• Strong organisational skills and detail orientation, with demonstrated ability to prioritise and multi-task
• Strong decision-making capabilities and excellent time management skills
• Superior written and verbal communication skills
• Team player who is willing to pitch-in and able to work with different personalities and working styles
• Empathetic and approachable, with a positive and inclusive attitude

Benefits of working at Oliver Wyman, Australia

• 25 days of vacation leave, recharge days and “free time”.
• 26 weeks paid parental leave for all employees.
• Discounted health insurance, protecting you and your loved ones.
• Flexible work arrangements including hybrid working, supporting you to balance work and life.
• Comprehensive training curriculum designed to support career progression for all roles.
• Employee assistant program with access to free counselling and wellbeing coaching
• Well-being programmes offering discounted gym memberships and health reimbursement.
• Company-sponsored social events and team-building activities to foster a collaborative and friendly environment, including bi-annual regional offsites.
• Inclusive and diverse workplace culture with various employee resource groups

Oliver Wyman Australia is proud to be recognized in Seramount’s Global Inclusion Index 2022 and awarded Small Employer of the Year 2021, having achieved Gold Status in the Australian Workplace Equality Index (AWEI) 2021, 2020 and 2019, a recognition indicative of substantial work and activity LGBTQI+ inclusion.

• Guaranteed hours and shifts in Canberra
• Award rate $29.51 per hour plus Super plus Paid KM's
• Accelerated career progression. Employee Benefits Program with discounts on Food, Clothing, Shoes, Lifestyle brands plus more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Canberra area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

The Midrange Applications Developer supports the Team Leader in the day to day

development, maintenance, enhancement and support of applications in the ICT

environment within the IT Solutions Section of the ICT Branch, including participating in

section planning for short term tasks and contributing to strategic planning for longer term

initiatives.

The role is responsible for undertaking work that is moderately complex to complex and/or

sensitive in nature, under limited direction, utilising expertise and knowledge in designing

software applications to meet the client's needs.

Estimated start date

Tuesday, 06 February 2024

Initial contract duration

ASAP to 30 June 2024

Extension term

12 months

Number of extensions

3

Location of work

ACT

Working arrangements

It is the client's preference for this position to be performed from a National Office location.

Security clearance

Must be able to obtain Negative Vetting Level 1

Security Clearance: Must have active NV1 clearance.

The role will be responsible for, but not limited to:

• Apply expertise to enhance and improve existing software, including designing,

developing, implementing and testing software systems, in line with business

requirements and software development standards.

• In collaboration with other teams, investigate and resolve issues with the operation

of an application.

• Address errors by making appropriate changes and rechecking the program to

ensure that the desired results are produced.

• Perform revision, repair, or expansion of existing programs to increase operating

efficiency or adapt to new requirements.

• Provide a high standard of technical and design documentation.

• Contribute to project progress reporting and comply with governance processes.

• Develop and support key internal and external relationships, including managing

stakeholders to achieve work area and agency goals.

• Make and communicate decisions using good judgement, expertise and

knowledge, governed by legislation, regulations, best practice principles or

relevant operating instructions and procedures.

• Contribute to doctrine, election preparation and delivery activities in accordance

with the election readiness framework, according to individual accountabilities and

responsibilities.

• Perform additional duties or assume responsibility of functions as directed from

time to time.

Additional responsibilities during an Electoral Event

• Perform support functions outside of standard bandwidth hours as directed

Key Personnel Expertise

Mandatory:

• Detailed knowledge of and experience in the design and development of software

solutions using Ingres ABF and SQL.

• Knowledge and experience in successfully setting priorities and delivering quality

results on time and on budget

• Proven ability to communicate effectively whilst anticipating stakeholder needs

and expectations across a geographically dispersed network.

• Proven analytical abilities with the ability to propose and facilitate change and

contribute to business improvement strategies.

• Demonstrated personal integrity whilst achieving results within legislative and

policy parameters.

Desirable:

• Relevant qualifications in information technology.

• Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and

practice

• Knowledge of, or ability to, quickly gain knowledge of the Commonwealth frameworks,

including ICT frameworks

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

This position works closely with our customer to support a Cyber Training Range for Defence,. Activities we'd like your support with in this role:

• Administration of Defence Cyber Training Range systems
• Assist in the implementation of technical designs
• Identify security gaps in existing soft layer monitoring, communicating with Cyber Security Manager
• Identify and develop improvements to workplace SOPs 
• Oversee system administration documentation and update in accordance to changes in governance and policy.

Due to the nature of work, applicants must be Australian Citizens and have an existing NV-2 AGSVA security clearance.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

About the Role

Our Customer Centric Managed Services team provide a wide range services to our Clients. We are seeking a knowledgeable all-rounder in Hardware and End User Technology to ensure we deliver value to our customers and internal stakeholders through the delivery of high-quality Hardware Asset Management services, with the goal of optimising the purchase, deployment, utilisation, replacement and disposal of hardware for Datacom customers.

What you’ll do

• Ensure the effective delivery of high-quality Hardware Asset Management Services:
• Daily administration of the Hardware Asset Management activities
• Ensure compliance across Datacom and customer HAM policies, processes, procedures.
• Ensure that delivery teams, customers and process participants adhere to the HAM processes in line with customer requirements and ITIL Best Practices
• Implement and Manage the Configuration Management System, including CMDB and AMDB
• Responsible for maintaining asset information in the AMDB/CMDB to deliver IT Services.
• Assist in co-ordinating the logistics of the hardware lifecycle including collection, replacement, return or disposal of laptops.
• Ensure all HAM policies, process, procedures, work instructions, user guides and customised appendices are documented, reviewed, updated, and published on an annual basis or earlier if required.
• Lead Audits and work collaboratively with Internal and External Stakeholders to ensure accurate data is provided.
• Facilitate the provision of sound consulting advice to the customer as required, and assist them in the identification of solutions for its business requirements in relation to HAM.
• Ownership of the end-to-end hardware request management processes for the customer ensuring there are no process gaps, and leading regular forums with all process participants.
• Implement robust processes to ensure all devices deployed are recorded in the HAM Tool
• Work with internal procurement teams & stakeholders to deliver on business requests.
• Develop & maintain asset management processes & procedures.
• Daily monitoring and management of HAM process compliance including customer SLA and KPIs and health reporting as required or requested by management
• Escalate risks discovered in, or affecting, the HAM service and delivery of services and ensure they are documented with the SDM, Account Teams, reported in the customer's monthly reports (where applicable) and tracked in Customer Operations Risk Registers.

What you’ll bring

• Strong End User Compute delivery experience
• Understanding of end-to-end hardware request and deployment processes
• A Self Managing Professional who can work autonomously and recognise when there is a requirement to collaborate and escalate.
• Has a passion for excellent customer and demonstrates a willingness to help customers and provide them with a service that adds value to their business.
• Strong understanding of process operating frameworks, quality processes and methodologies
• Experience documenting and implementing policies, processes and procedures.
• Experience in participating in a continuous service improvement plan
• Experience participating in a Hardware audit
• Analytical thinking and the ability to analyse detailed reporting
• Ability to create and maintain process documents
• Ability to effectively present/communicate, negotiate and interact at all management levels, including with Technical Staff, Management and Senior Leadership
• Able to analyse large amounts of data in excel or alternative database software
• Strong stakeholder management expertise, able to drive process improvement across a diverse and heavily matrixed organisation

Due to our customer requirements, you must have Australian Citizenship to be considered for this position.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognised and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our why

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

The Platform Engineering team are focused on a number of existing and emerging technologies. We cover technologies from VMware, Microsoft and Citrix. We are forward thinking, love automation and are on a mission to make infrastructure and services easy for our customers.

About the Role (your why)

We are currently seeking a Citrix Engineer to join our team on a contract basis. As a Citrix Engineer, you will be responsible for the continual delivery of desktop services to end clients utilizing desktop, application and user virtualization/streaming, and any other methods of desktop services required while maintaining excellent relationships and ensuring effective and professional communication with all relevant parties.

It is essential that you are an Australian citizen to be considered for this role and NV1 is required. This role is available across all of our AU offices; Sydney, Brisbane, Adelaide, Perth, Canberra and Melbourne.

What you’ll do

As a Citrix Engineer, you will be passionate about Citrix and continually identify ways you can leverage the technology to enhance the customer experience. You will be familiar with Xendesktop and XenApp, and be a frequent user of Citrix Cloud services.

• Collaborate with cross-functional teams to implement Citrix solutions and troubleshoot any issues
• Ensure the stability, integrity, and efficient operation of Citrix infrastructure
• Maintain and administer Citrix policies and profiles to ensure security and compliance

What you’ll bring

• Relevant experience as a Citrix Engineer or similar role
• Knowledge and experience with Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop)
• Experience with Citrix Cloud services and technologies
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Australian citizenship and NV1 Clearance

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Contract Type: Fixed Term 6-month Contract (FTC) / Independent Contractor 3-6 months.

Paper Giant is a strategic design consultancy made up of a creative and welcoming team who help organisations deliver better products, services and policy in order to create a more just, equal and sustainable society.

We’re most known for our experience in visual design, product strategy, co-design and design research. We strive to create positive impact through work that considers the perspectives and lived experience of the people our projects effect.

In the past year, we've worked on diverse projects including: delivering a design system for one of Australia's most progressive financial institutions, co-designing better outcomes to support people leaving prison and facilitating conversations on a national strategy on energy performance.

We have offices in on Ngunnawal country / Canberra and Naarm / Melbourne and we strive to create flexibility to support you to do your best work wherever you are. We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer. If you're not sure you meet all the criteria, we absolutely encourage you to apply.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

Who we are looking for...

As a Product Designer at Paper Giant, you will apply your design expertise to a diverse range of client problems. You will be a hands-on maker and work collaboratively with project team members to deliver high-quality work for clients in the government, not-for-profit, and private sectors. You’ll scope and define design approaches, prototype and design digital interfaces, and create pathways for change through effective design and storytelling.

You have in-depth knowledge and experience in visual and communication design in diverse contexts and mediums. Knowledge and experience in applying human-centred design methodologies to achieve design outcomes is essential.

What you will do:

Show impact through design practice

• Tackle design problems that range from well-defined to ambiguous
• Solve client problems by applying a variety of design and creative approaches
• Use conceptual thinking to respond to user and client needs
• Use sketching, wireframing and prototyping to communicate and test possible futures for products, services, and physical/digital touchpoints
• Use design research to test ideas and inform design decisions and rationale
• Support the design and facilitation of online and in-person workshops
• Use customer journeys, service blueprints and experience maps as a way to uncover challenges and opportunities
• Collaborate on qualitative research (interviewing and sense-making) and turn insights into actionable plans for the client
• Document your work in design systems and brand guidelines.

Deliver client projects to a high standard

• You understand how to communicate research findings, strategic foresight and conceptual ideas.
• You can create detailed designs and communicate the design rationale both verbally and visually to drive change within an organisation
• You are comfortable with your personal design process and are able to communicate it to others
• You are willing and open to try new processes, tools, ways of working and methods of production
• You can identify when you are uncertain or require help

Manage client relationships

• You are comfortable speaking directly to clients/stakeholders
• You can deliver an excellent presentation
• You can tell a story in a convincing and compelling way

Demonstrate ethics, purpose and care

• You are a kind, generous and respectful individual
• Your personality is a reflection of your personal practice
• You can understand or engage in ethical conversations about your work
• You have a strong desire to contribute to the studio practice and culture

Essential skills and experience

• At least 2 years of experience working in a product design, UX/UI, communications design, graphic design or human-centred design role;
• Excellent skills with Figma, Adobe Suite, and other no-code prototyping services;
• Experience using and creating design systems and brand guidelines;
• You can show at least one project where you designed and conducted qualitative research with the users of a product, service or policy;
• You can tailor outputs and design communication to meet client needs;
• You are willing to travel to conduct research if required;
• You will help us to design and build a positive, collaborative, inclusive studio culture;
• Fluent in written and spoken English; and
• Full and current working rights for Australia.

Your application

Please supply a resume and answer the following questions:

• Why do you want to work at Paper Giant?
• What’s the design achievement you’re most proud of in the past two years?
• What do you think makes an effective product designer when working in a team?

Flexible, part-time and remote working arrangements will be considered.

Remuneration

The salary range for this role is between $80,000 - $110,000, depending on your experience.

What’s it like to work at Paper Giant?

Working at Paper Giant means working as part of a passionate and supportive team of design and research practitioners.

We work together on projects and the company, and our culture is one of generosity, sharing, inventiveness and openness.

We offer flexible work hours, a generous professional development allowance, and support volunteering and learning opportunities for all our staff.

We work on diverse, complex, interesting and challenging projects, and are passionate about using design to solve complex problems at all scales.

We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

All qualified applicants will receive consideration without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.