• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent

Achievements/Goals*

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence

Participate in cross functional meetings

What you get to do in this role

• Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.

What will a day in this role look like:  

• Assist in the planning, design, and delivery of rail infrastructure projects, including track design, earthworks, drainage, and civil structures
• Work closely with multidisciplinary teams to develop integrated solutions that meet project requirements and client specifications
• Conduct technical analysis and design calculations, ensuring compliance with Australian rail standards and safety regulations
• Prepare detailed engineering drawings, specifications, and reports
• Support project management activities such as cost estimation, risk management, and scheduling
• Collaborate with senior engineers and project managers to ensure the timely and successful completion of projects
• Contribute to client presentations and business development initiatives

What will a day in this role look like:  

• Lead the design and delivery of electrical systems for rail infrastructure projects, including power supply, traction and lighting systems
• Manage and coordinate project teams, ensuring all designs meet client specifications, safety standards and industry regulations
• Collaborate with multidisciplinary teams to deliver integrated, high-quality engineering solutions
• Provide technical guidance and mentorship to junior engineers
• Ensure project milestones, budgets and schedules are met while maintaining quality and compliance standards
• Contribute to business development efforts by providing technical expertise during proposal stages and building strong client relationships

We are seeking an experienced and detail-oriented Contract Administrator to join our dynamic commercial team in our Sydney studio. The successful candidate will play a crucial role in managing contracts and ensuring the successful delivery of major projects in New South Wales. You will work closely with our commercial team, project managers, architects, and external stakeholders to administer contracts, manage risks, and ensure compliance with contractual obligations.

Key Responsibilities:

• Contract Management: Administer and manage contracts throughout the project lifecycle, including preparation, negotiation, execution, and closeout of contracts.
• Tendering Process: Assist in the preparation of tender documents, evaluation of bids, and negotiation with contractors and suppliers.
• Risk Management: Identify and mitigate contractual risks, ensuring compliance with legal and regulatory requirements.
• Cost Control: Monitor project budgets, manage variations, and assess claims for additional costs, ensuring cost-effective delivery of projects.
• Document Control: Maintain accurate records of all contractual documents, correspondence, and change orders.
• Stakeholder Communication: Liaise with clients, contractors, and internal teams to resolve contractual issues and ensure alignment with project objectives.
• Progress Reporting: Prepare regular reports on contract status, progress, and any potential issues, providing recommendations for resolution.
• Dispute Resolution: Assist in the resolution of disputes, including the preparation of documentation and participation in negotiations or mediation.

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future.   

We are seeking a dynamic Marketing Coordinator for the Australian and New Zealand markets, who will play a crucial role in driving regional marketing initiatives focusing on multi-channel lead generation, PR activities and Events. 
 

This role is ideal for a dynamic and proactive individual with a strong understanding of the local market and a passion for sustainability and energy efficiency. You will work closely with local distributors, large installers, and the regional sales team to execute marketing strategies that align with Smappee’s global goals while catering to the specific needs of the Australian market. 

Key Responsibilities: 

• You drive growth marketing efforts, including list building, content creation, and campaign execution (email campaigns, social media, paid advertising, cold calling) tailored to the Australian and New Zealand market. 

• You prepare a content longlist based on regional news and trends, and revise and localize global content to ensure relevance and impact in the local market. 

• You help build targeted media list and contacts.  

• You act as local media contact, localize press releases. 

• You scout and evaluate potential trade shows and manage Smappee’s participation, ensuring maximum exposure and lead generation.  

• You plan and execute local partner events to strengthen relationships with key stakeholders. 

• You develop and implement co-marketing initiatives with local distributors and large installers to boost brand visibility and sales. 

• You lead the marketing onboarding process for large partners and customers, ensuring they are fully integrated and aligned with Smappee’s brand and offering. 

• You act as the main point-of-contact for the regional sales team, delivering marketing support and ensuring seamless alignment with the global marketing strategy and brand guidelines. 

• You regularly communicate with the HQ marketing team to ensure local strategies are aligned with global objectives and to share insights from the Australian market. 

• You manage local social mediaplanning and community management as the role evolves. 

• You have a minimum of 3 years' experience in B2B(2C) marketing, with a focus on growth marketing and regional execution. 

• You have a strong understanding of the Australian and New Zealand markets, particularly in the energy or charging sectors. 

• You have excellent organizational and project management skills, with the ability to manage multiple initiatives simultaneously. 

• You have strong communication skills, both written and verbal, with the ability to liaise effectively between regional and global teams. 

• You are proactive, self-starter attitude with a passion for sustainability and energy efficiency. 

• You have strong copywriting skills. 

• You have the ability to create use cases from local success. 

• You have strong organizational skills to coordinate training sessions with the team. 

At Smappee we believe in a modern, dynamic, flexible work environment and culture where you can be yourself and truly inspire people to contribute to a better planet.  

What can you expect exactly?    

• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.   

• A chance to participate in team activities and companywide events.

• A contract with remuneration according to experience, completed with benefits.

• Through profit participation you can benefit financially from the success and growth of the organization.

• A job where you can truly contribute to a better planet.