You'll be an integral member of our committed Customer Service team, serving as the frontline ambassadors of NPDL and consistently elevating the customer experience. As the initial point of contact for both import and export customers, you'll play a crucial role in refining and enhancing our overall customer service standards. Your contributions will directly contribute to the ongoing improvement and elevation of the customer experience at NPDL.

What you will be doing:

• Cultivating and nurturing collaborative partnerships with both internal and external stakeholders.
• Timely dispatching of booking confirmations to customers as per agreed-upon timelines.
• Preparation of comprehensive documentation, including bookings, container releases, and submission of cargo receival advice for customers and shippers.
• Facilitating slot cover bookings for transhipment cargo on connecting vessels.
• Generating and submitting booking reports to third-party vessel operators.
• Attaching shippers' SLI to electronic documents and updating bookings based on this documentation.
• Conducting auto-rate assessments on bookings before handing them over to the Documentation team, and promptly addressing any rate discrepancies with the Sales team.
• Ensuring cargo readiness, including obtaining necessary approvals (DG and BBK OOG), uplifting empty containers, and ensuring cargo is in port for loading.
• Arranging late receivals as needed.
• Sending both preliminary and final PRA load lists to vessel planners.
• Reconciling the load list against PRA after the vessel has sailed, updating our ERP system, and providing the finalized load list to the Documentation team.
• Obtaining prior shipment approval, following NPDL SOP, for all hazardous cargo.
• Responding to customer inquiries in a prompt and professional manner.
• Performing additional duties as required.

The Enterprise Account Manager will be responsible for generating new business sales revenue. This will be achieved through account planning, territory planning, working with Nexthink partners, using business development techniques and field-based sales activities.

Your role

• Achieve sales goals and targets for assigned territory on a quarterly and annual basis by:
• Developing a sales strategy in the territory with a target prospect list and a regional sales plan.
• Develop a regional strategy and plan to leverage Nexthink partners while supporting the closure of deals from Switzerland. 
• Developing marketing plans with the marketing team to drive revenue growth and pipeline
• Taking a consultative approach with customers by understanding their existing challenges and future strategies to drive the Nexthink solution within the marketplace.
• Prospect qualification and the development of new sales opportunities and ongoing revenue growth
• Sales process management 
• Ongoing account management to ensure customer satisfaction

The Role

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations, and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Director to lead VCA’s Risk Consulting Practice for the AuNZSP region. In this role, the Director will be responsible for the management and growth of the Practice, holding accountabilities that span, business development, leading consulting engagements, and developing new solutions to continuously enhance the Practice’s client offerings.

On the business development side, the Director will work closely with Visa’s Client Advisory team to identify opportunities to assist Visa’s issuing and acquiring clients.  This will entail, needs discovery and scoping, proposal development, sales support, and project setup and initiation.

The Director will also be responsible for project execution, typically leading small teams of consultants and cross-functional experts across a range of client engagements simultaneously. This will involve the Director collaborating with the client team and internal colleagues, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities; draw input from clients, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas and recommendations

More generally:

• Identify and surface client opportunities
• Create, develop and maintain VCA IP, consulting offerings and thought leadership on the fraud landscape
• Manage overall practice growth and delivery performance

• Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously throughout the guest journey
• Being the guests key contact throughout their stay - you will conduct check-in, check-out, luggage assistance, phone assistance and provide tourism information
• Promoting and up-selling hotel facilities through strong product knowledge
• Maintaining a high level of professionalism and ensuring all procedures are followed 
• Ensuring the highest standards of privacy and confidentiality are maintained throughout the guest stay
• Maintaining strong attention to detail when handling guest accounts, processing payments and reconciling your transactions
• Full Time & Part Time positions available