Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Based in Brisbane you will have proven experience in the legal or accounting industries. You will be a strategic and supportive partner for our customers in this opportunity. As a tenacious and empathetic expert, you will proactively engage in the day-to-day management of your accounts, including strategic account planning and customer success issue resolution.

Reporting to the Manager of Customer Success, you will be responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of our product. We are looking for someone who is customer focused, social, and analytical.  You will possess an aptitude for learning and using new software and be someone who can communicate clearly and effectively. This is a chance to make an impact in a successful cloud-based technology business.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company

What you will do:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your responsibilities encompass a broad spectrum of activities aimed at building enduring relationships, addressing critical issues, and maximising the value of Actionstep's services.

Here's how you'll make an impact:

Relationship Building and Issue Resolution: Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.

Primary Interface and Ambassador: Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.

Risk Management and Proactive Retention: Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.

Autonomous Account Management and Advocacy: Independently drive accounts while advocating for customers and reporting feedback to stakeholders.

Customer Engagement and Product Updates: Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.

Advocacy Development and Best Practices: Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.

Strategy Alignment and Revenue Management: Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

The KPIs you will own:

• CSAT (Customer Satisfaction) for Customer Success interaction
• Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization)
• Customer churn percentage (owned by the Customer Success Organization)
• CHS (Customer Health Score)

Who you are:

Compassionate: you can mediate, counsel, and empathize with both internal and external teams to ensure customer expectations are managed while validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Principled: you build credibility and trust by understanding and addressing customer requirements.

Results-focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems.

Detail-oriented: you zoom in on the important facts and connect the dots between seemingly unrelated items.

Collaborative: you thrive when sharing ideas and connecting with the right people to find solutions

Cool under pressure: you know how to focus and keep your eye on the results.

What you will bring:

• Accounting / trust accounting knowledge
• Exposure to the legal industry (working with lawyers and law firms)
• A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
• Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure
• 2+ years of experience in a Customer Success, Consulting or Sales related field
• Confident, high energy, self-motivated and a true team player
• Creative thinker, strategic and proactive
• Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
• Strong aptitude for technical software products
• Ability to build credibility and trust by understanding and addressing customer requirements
• Proven track record of sustaining & growing complex relationships
• Proven ability in customer retention, presentation skills, and ability to work independently to deliver customer success.
• Exceptional client management and communications skills
• Experience working with senior and executive level customer contacts

We offer a fantastic and inspirational working environment!

• Flexible working.

• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

• Wear what you like to work.

• Unlimited Annual Leave

• Take your birthday off.

• Socials and team building events, remote and in person.

• Relaxed and friendly team.

• Fantastic training and development opportunities.

We are looking for a motivated and experienced Forklift Driver to join our Queensland team located in Redbank in a full time position working 4am to 12pm Monday to Friday.

Benefits

• Competitive Base Rate and opportunities for Overtime
• Great security and stability within our rapidly growing company
• Weekly pay cycle

Requirements

• Experienced in the Transport and Logistics Industry
• Currently holding a Forklift (LF) License, with a minimum of 1 year experience
• Willing to undergo a pre-employment medical (including drug and alcohol screening) and police check (at company cost)
• Positive attitude and interpersonal skills
• Understands the importance of Work, Health, and Safety

About BagTrans

BagTrans is a successful national transport company for over 35 years and has been working with some of the most prominent brand names in the Australian Consumer, Packaged Goods, Pharmaceutical and Food Manufacturing sectors. We are a rapidly growing company with a culture built on mutual trust and respect. We believe that our focus on quality and exceptional service delivery is the core of our success today and into the future.

BagTrans is proud to be a part of Logistics Holdings Australia's (LHA) Network of companies. LHA is a Division of Freight Management Holdings (FMH).

We are looking for a Station Hand to assist with our cattle operation at Oakland Park Station near Croydon, Qld. Oakland Park is a 85,500ha breeding enterprise that runs approximately 4000 grey brahmans. The role will initially be for a fixed term until the end of September, with the possibility for an extension if the wet season has not commenced and work can continue.

Key Responsibilities:

Reporting to the Station Manager, you will be responsible for:

• Cattle management, including coacher mustering, yard work and conducting animal husbandry tasks, ensuring it is done precisely and safely
• General farm duties including fencing, feeding, lick runs, checking water, operating machinery, and general farm maintenance
• Property development programs related to farm infrastructure, including yards, water points and fencing projects
• Assist management to achieve production objectives

• You will hold a C class drivers’ licence (essential)
• You must be proficient in riding a 250cc motorbike to navigate diverse terrain (essential)
• You will be physically fit and resilient to handle the demands of station life.
• You will be keen to learn any livestock handling skills or have experienced working on a farm
• You will have basic mechanical skills for repairs of vehicle or equipment
• You will have good communication skills
• You will be able to work independently and as part of a team
• You will be flexible, reliable, and available to work hours which may vary to meet operational demands (with potential for weekend work)

• An award based hourly rate dependent on your skills and prior experience
• Accommodation and meals provided

How to Apply:

Please submit a covering letter addressing the requirements mentioned above and your resume via our website by 7 July 2024. Please note that candidates will be evaluated as applications are received.

About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.3 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 27 years' experience owning, developing, and operating farms in most Australian states. At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

About the Role:

A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service and Fulfilment Coordinator, based in Brisbane. This role will be responsible for organising the day-to-day fulfilment activities for our customers all across Queensland and coordinating the regular delivery of stock to our warehouse, ensuring a smooth process from start to finish.

We are looking for an outgoing individual, who’s a people person with a passion for customer service and fulfilment. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career progression and development opportunities.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website - https://www.ecooutdoor.com.au

How is it to work with us - https://youtu.be/NUcF0d6IRUc

Or visit our LinkedIn or Instagram pages.

Skills & Experience:

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organizing the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Liasing with external freight partners to coordinate deliveries all over Queensland
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

• Good base salary
• Great team culture
• Pro work/life balance organisation

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position

Love getting out on the road, solving problems on your feet and meeting new people? A role as a Pest Control Technician with Rentokil Initial could be what you are looking for.

As a Pest Control Technician, you will be responsible for working with commercial and residential customers to keep their premises pest-free. We are looking for an enthusiastic individual with a great attitude to join our team on a full-time, permanent basis, based out of Cairns.

Benefits of being part of the Rentokil team:

• Be part of a small close team of Pest Control experts while still working with the world's largest Pest Control team
• A fully-maintained company van including a fuel car and a mobile phone
• Employee cash incentive programs and bonuses
• Company uniform, full protective gear and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Australian driver's licence - manual preferable
• Eligible to work full-time in Australia 
• Interest in Pest Control or related industry experience
• Excellent customer service skills to manage, maintain, and build upon client relationships
• Communicate to internal stakeholders and clients both orally and in writing
• Physically fit and the ability to work autonomously and drive long distances
• High attention to detail to maintain high standards and achieve set target
• An ability to consistently work within both our client's and Rentokil's safety parameter
• Confident using a mobile phone service app/table
• The ability to successfully acquire a Working with Children Check

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

If you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."
Angela Smith - Technician

“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself. The best thing about working for Rentokil Initial is the teamwork. Our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”
Jim Evans - Senior Technician

Are you a passionate Remedial Massage Therapist looking for a new opportunity?

We are currently seeking a Remedial Massage Therapists to provide high-quality care to clients across all metropolitan cities in Australia.

We have a variety of full-time and part-time positions available, and we strive to match you with jobs near your home.

Key Responsibilities:

• Conducting thorough assessments to identify the root causes of clients' musculoskeletal issues.
• Developing personalized treatment plans tailored to clients' needs.
• Delivering remedial massage therapy to address muscular imbalances, injuries, and chronic conditions.
• Collaborating with other healthcare professionals to provide holistic care and achieve optimal client outcomes.
• Maintaining accurate and detailed client records.
• Providing education and advice to clients on self-care techniques and injury prevention strategies.

• Diploma or Certificate IV in Remedial Massage Therapy.
• Minimum of 1 year of experience in remedial massage therapy.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.

• Competitive remuneration package
• Supportive and collaborative work environment.
• Opportunity to work alongside experienced allied health professionals.
• Access to ongoing professional development and training opportunities.
• Convenient location in Canberra with easy access to public transportation and amenities.

Please apply below or contact us for more information at [email protected]

Retail Merchandiser – Cleveland - QLD (Car Required)

Suburbs included: Cleveland, Alexandra Hills

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 7 - 21 hours per week, Mon - Fri

Competitive hourly Casual rate $30.54 p/hr + kms + superannuation

Autonomous, flexible, work life balance

Rosters provided 5 to 10 days in advance

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
    

Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

NP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday (as a minimum)

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $30.54 per hour + KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

To be successful in this role you’ll need:

• Fabulous attitude!
• Be able to pivot between roles easily -maybe you are happy to work in laundry/catering as well
• Excellent communication and teamwork skills
• Updated knowledge on HSW guidelines and HACCP requirements
• A genuine passion for providing high quality care to the elderly
• NDIS check or willing to obtain 

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

About the opportunity:

We are looking for an Irrigation Manager to oversee the delivery of irrigation across the Fitzroy Macadamia developments in Gogango, Queensland (65km SW of Rockhampton). This role coordinates and oversees the delivery of irrigation requirements across the macadamia developments in the Fitzroy River region. You will provide irrigation expertise supporting the irrigation system design and installation.

Key Responsibilities:

Reporting to the Area Manager - Fitzroy Macadamia Operations, you will be responsible for:

• Providing irrigation expertise with the irrigation systems design and installation.
• Monitor water account balances and requirements from various users.
• Program, manage and control automation systems.
• Provide guidance to orchard managers on irrigation requirements.
• Be a role model by demonstrating precise and safe work behaviours and reinforcing policies and procedures.
• Coordinate delivery of water via suppliers and infrastructure to users as required.
• Maintain effective working relationships.
• Identify the training needs of workers.

• You will hold a C class drivers’ license (essential).
• Experience in operation and management of pressurised irrigation systems.
• Experience with irrigation automation.
• Experience with tree crops.
• Project management experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong organisation and time management skills.

• Competitive annual salary up to $110,000 p.a., dependent on experience and qualifications.
• Eligibility to participate in the company’s group salary continuance, group life insurance plan and annual bonus scheme.

How to Apply:

Please submit a covering letter addressing the requirements mentioned above and your resume via our website by 28 June 2024. Please note that candidates may be evaluated before the closing date.

About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.3 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 27 years' experience owning, developing, and operating farms in most Australian states. 
At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

Employment Type - Casual

Multiply Locations in Carindale - QLD (Car Required)

CROSSMARK are on the lookout for fresh new talent to join their dynamic team supporting one of Australia’s most loved everyday brands, Optus & amaysim!

Job description

·        Competitive hourly rate $30.54 + kms + superannuation

·        Autonomous, flexible, work life balance

·        Casual, Monday to Friday shifts, approx. 10 hours per week

·        Rosters provided 5 to 10 days in advance

The role

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of Optus & amaysim products within a variety of retail stores. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.

About you

·        Passionate about customer service

·        Motivated and enjoy a challenge

·        Enjoy developing and growing brand advocacy

·        A positive and proactive team player able to commit to your shifts as a core member of the team

·        Confident, approachable, and friendly personality with the ability to engage and build strong relationships

Responsibilities will include:

·        Creating, building and maintaining quality point of sale displays and planograms in store

·        Talking to stores about additional promotional space for a variety of products for leading brands

·        Achievement of targets within Grocery, Corporate Petrol & Convenience and Mass Merchant stores across a set territory

·        Managing your territory of retail stores and reporting tasks with good quality photos daily via our StoreTrack app

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store.

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

OP1

Successful candidate requirements:

·        Supermarket, retail or merchandising experience preferred but not essential

·        Strong communication, organisational skills, and attention to detail

·        An ability to work autonomously and as part of a team

·        Full Australian Driver’s license and access to a reliable vehicle a must

The benefits of working with CROSSMARK:

• ·        Competitive hourly rate $30.54 + KMs + Super
• ·        Referral programs, ongoing training, recognition and career opportunities
• ·        Flexible hours and rosters provided 5 to 10 days in advance
• ·        Work in and around your local area
• ·        Immediate start
• ·        Work with Australia’s leading brands and retailers

The roles could be located at the clients CDB offices located across a number of capital cities including; Brisbane, Melbourne, Canberra, Adelaide. Please indicate your preference when submitting your application.

SENIOR DEVELOPER

MUST HAVE A MINIMUM OF 5+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• Realises design, prototypes and testing support, and is responsible for the development of software and technical design. 
• The role is responsible for the definition of software/technical design and realisation. 
• The Senior Developer works under the limited direction of senior staff. 
• They exercise both initiative and judgement in the interpretation of policy and in the application of practices and procedures. 
• Decision making is substantially dependent on judgement, skills and knowledge. 
• The Senior Developer manages and organises their own work in the context of competing priorities, including contributing to business planning, changes in workplace practices and business improvement strategies. 
• The Senior Developer may manage a small team. 

DEVELOPMENT EXPERT

MUST HAVE A MINIMUM OF 7+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• The Development Expert engages in the design and the development of high quality solutions in support of business and technical requirements. 
• The role solves highly complex problems. 
• The Development Expert exercises a considerable degree of independence and undertakes a technical leadership role, with work being performed under the general guidance of senior staff.
• The Development Expert may be responsible for, and/or contribute to the management of a team.

Mandatory Criteria

• Demonstrated strong communication skills, both when writing documentation and when writing code
• Candidates must be available to work full time
• Candidates must reside in the local areas of Brisbane or Melbourne
• Demonstrated practical experience in designing and developing high quality solutions in large and complex, enterprise environments (preferably with Federal Government organisations).

Weighted Criteria

• Hands on or advanced level skills in developing technical SAP CRM solutions, with specific experience in the CRM One Order framework, OData and related components, including all relevant development environments and tools, for example SAPUI5, CRM,BOPF, BRF+.
• Knowledge of BOL/GENIL Browser, ADT, BADIs, SAPUI5, JavaScript, HTLM5, CSS3 may useful, however experience using BOPF, SAPUI5, CRM, BRF+ would be highly regarded.
• Demonstrated experience in a technical leadership role
• Ability to adapt to a changing environment and dealing with ambiguity
• Ability to perform the requirements of the role within a large complex and geographically dispersed ICT environment
• Demonstrated experience working using both Agile and waterfall work styles
• Demonstrated high level communication, analytical and problem solving skills
• The above criteria are not listed in any order of priority. The buyer may, at its absolute discretion, determine the weighting to be given to each criterion.
• Candidates must reside full time in greater Melbourne or Brisbane

Security Clearance:

• Australian Citizen
• Personnel must hold or be eligible to obtain a Baseline Security Clearance.

The roles could be located at the clients CDB offices located across a number of capital cities including; Brisbane, Melbourne, Canberra, Adelaide. Please indicate your preference when submitting your application.

SYSTEM ANALYST

 MUST HAVE A MINIMUM OF 5+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• Is responsible for the design and configuration of new functional solutions, and for the ongoing operational support of ICT solutions.
• They are also responsible for designing and optimising enterprise-wide deployment of ICT technology solutions. 
• Senior System Analysts require an understanding of ICT product offerings and their interoperability with other components as well as a high level understanding of interface technology. 
• The System Analyst works under the limited direction of senior staff. 
• They exercise both initiative and judgement in the interpretation of policy, and in the application of practices and procedures. 
• Decision making is dependent on judgement, skills and knowledge. 
• The System Analyst manages and organises their own work in the context of competing priorities, including contributing to business planning, changes in workplace practices and business improvement strategies.
• The System Analyst may manage a team.

Duties for SYSTEM ANALYST may include some or all of the following:

• Manage and support a team including managing performance, attendance and health and wellbeing
• Manage a small team including setting local priorities, managing resources, and assisting with the development of work plans
• Monitor workloads to ensure business goals are achieved
• Develop staff capability through coaching, mentoring and training
• Perform high-level analysis and evaluation of business processes and requirements and propose and create solution specifications for projects
• Conduct technical / application assessments for projects and consider feasibility, effort and risks
• define, plan, document and architect the design of solutions
• create conceptual and logical business solution design (i.e. blueprint, solution design documents) and implement solutions to meet business requirements
• participate in project reviews, create and implement action plans to bring escalated projects back on track.

SENIOR SYSTEM ANALYST  

MUST HAVE A MINIMUM OF 7+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• Is responsible for the successful planning and implementation of ICT solutions to support the overall business goals and objectives of the functional area. 
• Senior System Analysts are responsible for engaging and liaising with the business areas and customers to articulate process improvements and problem resolutions. 
• The Senior System Analyst exercises a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff. 
• In performing a leadership role, the Senior System Analyst drives innovation, changes in workplace practices and organises work in the context of competing priorities and strategic direction.

Duties for SENIOR SYSTEM ANALYST may include some or all of the following: 

• lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow
• lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing
• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention
• oversee the development and implementation of the ICT solution
• highlight and identify gaps in existing functionality
• highlight and identify functional interdependencies undertake and contribute to business management, strategic planning and workforce planning 
•  assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility ensure project deliverables and milestones are met on time and within budget
• manage team contribution to costing process
• report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance

Mandatory Criteria

• Demonstrated experience working in both multi-disciplinary agile and waterfall team environments
• Demonstrate experience as a lead System Analyst on a high profile and complex IT project
• Developing and documenting system specifications and modelling in consultation with technical experts e.g. UML and BPMN
• Assisting the Team developing computer systems and undertaking specialist activities and provide associated advice.
• Experience working with SAP CRM or ABAP would be highly desirable

Weighted Criteria

• Drive and participate in ICT analysis and design
• Demonstrate experience in examining long-term business requirements, suggest alternative plans and strategies and report on their feasibility and architectural issues
• Design and build user interface prototypes, mock-ups and wireframes
• Good verbal and written communication skills
• Experience within an Australian Federal Government setting
• Must be able work full time and at the client site
• Candidates must reside full time in greater Brisbane or Melbourne  

Security Clearance:

• Australian Citizen
• Personnel must hold or be eligible to obtain a Baseline  Security Clearance.