Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre or internal sales environments (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable.
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample on-site car parking.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

As a Senior Service Desk Agent, you'll look after Tier 2 resolutions being a point of contact to our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible!
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 8:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the customers they support.

In our successful candidates we are looking for:

• Self-starters who are motivated to further develop their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
  

If you have any of the following skills and qualifications, this will be advantageous to your application:

• ITIL v3 foundations
• Experience using Service Desk ITSM tools or CRM tools
• Windows 7 through 10
• Microsoft Office 2007 through O365
• Active Directory
• Web browsers
• Web and Mobile applications
• Microsoft Exchange
• Hardware and Software installation
  

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness and ability to obtain a Baseline or NV1 Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Duties and Responsibilities:

• Oversee the day-to-day operations of the restaurant and bar, including opening and closing procedures, shift scheduling, and staff management;
• Lead the way in concept activation and team selection
• Develop and drive service principles and culture
• Grow Revenue internally and externally through Marketing activations
• Be the face of the new product to customers
• Implement strategies to enhance the overall customer experience;
• Develop and manage a budget, driving revenue and closely monitoring expenses in order achieve financial targets;
• Analyse financial reports, sales data, and other key performance indicators to identify areas for improvement
• Collaborate with the culinary team to develop innovative menus and create a visual and visceral dining experience
• Ensure compliance with health and safety regulations, food handling guidelines, and licensing requirements;  HACCP understanding welcomed
• Monitor inventory levels, order supplies and ingredients, and manage costs to maximize profitability;
• Recruit, hire, train, motivate and develop a high-performing team of employees
• Handling customer inquiries or complaints promptly and professionally. 

Join a tight knit team of Graphic Designers working in the heart of Nine's Adelaide Newsroom.

We are calling upon enthusiastic individuals who are open to working in either a casual or permanent capacity. If you have a keen mind, a passion for motion and graphic design, thrive under pressure, and wish to challenge your design skills, we invite you to join us.

You will be working closely with Journalists, Producers and Editors to create animations, visual aids and infographics for local news stories. With a focus on clear, bold and innovative designs that appeal to a wide range of audiences.

Day to day you will:

• Interpret briefs provided by the newsroom team 
• Conceptualise and deliver animations, visual aids and infographics within tight deadlines 
• Communicate effectively with Producers, Journalists and Editors to ensure quality and accuracy.
• Work with the graphics team to produce high quality graphics quickly

Don’t worry if you can’t tick every single one of these boxes, we would still like to hear from you. With a willingness to learn, a positive attitude and a growth mindset anything is possible at Nine! 

Tantalus South are looking for a Technical Artist specializing in VFX and shaders, to join our team in our Adelaide CBD Studio. 

As a Technical Artist (VFX), your role is to help build and deliver tools, pipelines and workflows to support art creation and optimization. You will be responsible for creating and re-inventing VFX and shaders. 

Responsibilities 

• Create or re-invent VFX and shaders. 
• Confidently communicate with other disciplines, including 3D art and engineering, to facilitate solutions that push the project forward. 
• Support art content production by advancing art pipelines, workflows and methodologies. 
• Develop tools and processes that facilitate content authoring with an emphasis on user experience, quality and productivity. 
• Asset optimisation, integration, performance profiling and validation. 
• Collaborate with other Technical Artists to maintain and further improve on project / studio tools and workflows. 
• Create and maintain technical documentation. 
• Assist with asset creation or re-invention in domains outside your area of expertise if needed. 

Expectations 

• Proactively identify problems and propose, test and document solutions. 
• Research and explore new technologies and techniques and keep up-to-date with the latest trends in game development. 
• Share learnings and best practices, workflows and new tools with the wider team. 
• Be available for technical support for the art and animation team. 
• Actively demonstrate a desire to learn and grow professionally. 
• Contribute towards a positive and supportive company culture. 

Requirements 

• Approx. 5+ years of Feature Film or Games Industry experience (for mid and senior levels). 
• Experience in art and animation content creation. 
• Strong attention to detail, able to multi-task and adapt to change. 
• Artistic eye and solid understanding of art pipeline. 
• Proficiency in scripting and coding in one or more of the following - Python, C#, C++, HLSL, MEL, MaxScript. 
• Knowledge of industry DCC packages – Maya, 3DS Max, Blender, Adobe Suite – with strong foundational knowledge in at least one. 
• Current development experience with Unity, UE4 or UE5. 
• Skills and interest in - Shader development, Pipeline and tool development, VFX / Particles, Real-time physics simulations. 
• A passion for games, an interest and awareness in the latest trends, tools, technology and approaches in creating content. 
• Strong time management and problem-solving skills. 
• Effective communication skills. 

Bonus Skills 

• Skills and interest in one or more areas - Character rigging, Procedural asset generation, Lighting, Real-time rendering and post-effects, Asset optimisation and performance profiling. 
• Experience in AAA game development. 
• Familiarity with Maya API. 
• Experience with Houdini and Substance Designer. 
• Experience with console development – Nintendo Switch, PlayStation and Xbox. 
• Traditional art / drawing / painting / photography skills. 

Benefits 

• Competitive Market Rate Remuneration. 
• Employee Assistance Program. 
• We offer a range of flexible working arrangements including - full-time, compressed week, and hybrid work. 
• Benefits and discounts through our employee portal, Employment Hero. 
• Best of both worlds - perks of a global business with the intimacy of a small business. 
• Opportunity to work on a diverse range of next generation games and collaborate with some of the best in the industry. 
• Wellbeing reimbursement for purchases relating to your health. 

Tantalus South are looking for a Technical Artist with a strong background in animation, to join our team in our Adelaide CBD Studio. 

As a Technical Artist (Animation), your role is to help build and deliver tools, pipelines and workflows to support art and animation creation. You will be responsible for rigging characters and ensuring the assets and animation teams can achieve the best results for the project. 

Responsibilities 

• Create or re-invent rigs and skinning of assets. 
• Apply your depth of experience to take rigs and animation pipelines from one software or format to another, to best support the creative team and project needs.   
• Confidently communicate with other disciplines, including 3D art, animation and engineering, to facilitate solutions that push the project forward. 
• Support art content production by advancing art pipelines, workflows and methodologies. 
• Develop tools and processes that facilitate content authoring with an emphasis on user experience, quality and productivity. 
• Asset optimisation, integration, performance profiling and validation. 
• Collaborate with other Technical Artists to maintain and further improve on project / studio tools and workflows. 
• Create and maintain technical documentation. 
• Assist with asset and animation creation or re-invention if needed. 

Expectations 

• Proactively identify problems and propose, test and document solutions. 
• Research and explore new technologies and techniques and keep up-to-date with the latest trends in game development. 
• Share learnings and best practices, workflows and new tools with the wider team. 
• Be available for technical support for the art and animation team. 
• Actively demonstrate a desire to learn and grow professionally. 
• Contribute towards a positive and supportive company culture. 

Requirements 

• Approx. 5+ years of Feature Film or Games Industry experience (for mid and senior levels). 
• Experience in art and animation content creation. 
• Strong attention to detail, able to multi-task and adapt to change. 
• Artistic eye and solid understanding of art and animation pipelines. 
• Proficiency in scripting and coding in one or more of the following - Python, C#, C++, HLSL, MEL, MaxScript. 
• Knowledge of industry DCC packages – Maya, 3DS Max, Blender, Adobe Suite – with strong foundational knowledge in at least one. 
• Current development experience with Unity, UE4 or UE5. 
• Skills and interest in Character rigging, Pipeline and tool development, Asset optimisation and performance profiling. 
• A passion for games, an interest and awareness in the latest trends, tools, technology and approaches in creating content. 
• Strong time management and problem-solving skills. 
• Effective communication skills. 

Bonus Skills 

• Skills and interest in one or more areas - Shader development, Procedural asset generation, VFX / Particles, Lighting, Real-time physics simulations, Real-time rendering and post-effects. 
• Experience in AAA game development. 
• Familiarity with Maya API. 
• Experience with Houdini and Substance Designer. 
• Experience with console development – Nintendo Switch, PlayStation and Xbox. 
• Traditional art / drawing / painting / photography skills. 

 Benefits 

• Competitive Market Rate Remuneration. 
• Employee Assistance Program. 
• We offer a range of flexible working arrangements including - full-time, compressed week, and hybrid work. 
• Benefits and discounts through our employee portal, Employment Hero. 
• Best of both worlds - perks of a global business with the intimacy of a small business. 
• Opportunity to work on a diverse range of next generation games and collaborate with some of the best in the industry. 
• Wellbeing reimbursement for purchases relating to your health. 

As a Senior 3D Artist, your role is to create and re-invent 3D assets on projects, collaborate with different disciplines, and be responsible for the artistic quality on projects - ensuring the best visual results for our players and the client. 

Responsibilities 

• Create high quality 3D assets for organic and hard surface environmental elements and props. 
• Work with the Art Director and team leads to ensure artistic consistency and quality is reached. 
• Give creative and technical direction and feedback on 3D art created by in-house and external artists. 
• Document and maintain visual and technical 3D art guidelines. 
• Interpret and address client feedback on artwork, ensuring the art meets client and player expectations. 
• Confidently communicate with other disciplines, including tech art, animation, design and engineering, to facilitate solutions that push the project forward. 
• Diagnose and effectively problem solve issues independently and in collaboration with other artists or departments. 
• Optimize meshes and materials for performance while maintaining a high level of visual quality. 
• Manage multiple tasks simultaneously. 
• Export and implement assets in engine. 
• Test and verify work on target hardware. 

Expectations 

• Proactively identify problems and propose, test and document solutions. 
• Research and explore new technologies and techniques and keep up-to-date with the latest trends in game development. 
• Share learnings and best practices, workflows and new tools with the wider team. 
• Actively demonstrate a desire to learn and grow professionally. 
• Contribute towards a positive and supportive company culture. 

Requirements 

• Approx. 5+ years of Games Industry or Feature Film experience. 
• Extensive experience in art content creation. 
• Strong attention to detail, able to multi-task and adapt to change. 
• Strong artistic eye and deep understanding of art and animation pipelines. 
• Experience with industry-standard 3D packages – Maya, 3DS Max, Blender, ZBrush – with expert level experience in at least one. 
• Experience with industry-standard texturing packages – Substance Painter, Substance Designer, Adobe Photoshop – with expert level experience in at least one.  
• Current development experience with Unity, UE4 or UE5. 
• A passion for games, an interest and awareness in the latest trends, tools, technology and approaches in creating content. 
• Strong time management and problem-solving skills. 
• Effective communication skills. 

Bonus Skills 

• Proficiency in scripting and coding in one or more of the following - Python, C#, C++, HLSL, MEL, MaxScript. 
• Skills and interest in any of the following areas - Shader development, Character rigging, Pipeline and tool development, Procedural asset generation, VFX / Particles, Lighting, Real-time physics simulations, Real-time rendering and post-effects, Asset optimisation and performance profiling. 
• Experience in AAA game development. 
• Familiarity with Maya API. 
• Experience with Houdini and Substance Designer. 
• Experience with console development – Nintendo Switch, PlayStation and Xbox. 
• Traditional art / drawing / painting / photography skills. 

 Benefits 

• Competitive Market Rate Remuneration. 
• Employee Assistance Program. 
• We offer a range of flexible working arrangements including - full-time, compressed week, and hybrid work. 
• Benefits and discounts through our employee portal, Employment Hero. 
• Best of both worlds - perks of a global business with the intimacy of a small business. 
• Opportunity to work on a diverse range of next generation games and collaborate with some of the best in the industry. 
• Wellbeing reimbursement for purchases relating to your health. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are currently seeking an experienced Senior Systems Engineer to join our high-performance Professional Services team.

This is a customer facing consulting position that requires exceptional collaborative skills and the ability to build strong partnerships with our customers and within Datacom.

The successful candidate will ideally have previous Professional Services experience with external customers and exposure to all aspects of delivering projects, including consulting, design, configuration, testing and deployment.

At Datacom our approach is based upon our 6 core values of “It’s the people”, “Everyone has a part”, “Courage to Act”, Thrive together”, “Look Beyond today” and “Exceed customer expectations”. These values not only create a culture we can be proud of, but also supports and reinforces our focus on our customers, who remain at the heart of what we do.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do

At the moment, as the Senior Systems Engineer you will be focused on:

·          In this key cross-disciplinary role you will work closely with our Customers, Partners, Sales and Technical teams.

·          Ensure assigned projects are delivered on time, within budget, to agreed scope.

·          Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site.

·          Providing pre-sales support and expertise to the sales team.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role you must have a minimum of 5 years’ experience working with external enterprise customers in delivering projects in professional services environments.

Must have experience with design, implementation and optimization of:

·          Windows Server, Active Directory, Exchange.

·          Virtualization (VMWare, Hyper-V, AHV).

·          Have experience in one or both of the following: Backup (Commvault, Veeam) OR Storage (HPE, NetApp, Lenovo & Dell)

·          Automation and Scripting (PowerShell, Python)

You will have a curiosity & passion for customers and a proven ability to communicate solutions in a way that resonates with all levels of our customer’s. You must be comfortable in engaging both technical and non-technical staff and stakeholders.

·          You can work both independently on competing priorities and as part of a team.

·          You'll have excellent written and verbal communication skills.

Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. This role offers you an exciting opportunity to join a diverse team within a highly successful organisation.

Due to rapid growth within our project portfolio, we are currently only considering applications for candidates with previous experience in consulting and/or project delivery for external customers. If you are ready for a change and wish to be a part of a fast paced and dynamic team where you can make a difference, then we would love to hear from you.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

#LI-SF1