Nine is currently seeking an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in North Sydney.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.

Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.

Key Accountabilities:

Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.

Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.

Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.

Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.

Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.

About you: 

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.

Experience:

• Strong technical skills with a solid understanding of Microsoft tools and information management software.
• Experience in data management, document control, or information systems administration.
• Proficiency in database applications and excellent problem-solving and analytical abilities.
  

Desirable skills:

• Strong technical skills, with a clear understanding of Microsoft Dynamics, SharePoint, and other SaaS systems, including proficiency in SQL, JavaScript, HTML, CSS, and RESTful APIs. 
• Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320). 
• Developed skills in document control, data management, and information governance specific to data centre operations.
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

We have an exciting opportunity for a Technology Adoption & Support Specialist to join the Talent team! This is a key role within the Business Applications team, where your time will be split amongst system adoption, system training and customer support.

Some of what you’ll be doing

• Facilitate training for new starters and refresher sessions on core business applications (e.g., Bullhorn and LinkedIn).
• Create and maintain LMS modules, user guides, and Help Centre articles to support training and documentation.
• Provide level 1 support for core applications, including ticket management, issue resolution, and change request documentation.
• Maintain a registry and manage incident communication, ensuring SLAs are met.
• Develop and maintain communication templates and pipelines for project updates and alerts.
• Collaborate with key stakeholders and stand in for the Change and Technology Manager as needed.

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The Information Security Cloud Analyst is responsible for safeguarding Rest’s cloud-based systems encompassing a broad range of activities including evaluating and mitigating risks, formulating cloud-specific security strategies, continuously watching for cyber threats, ensuring regulatory compliance, and responding to security incidents.

Additionally, the Information Security Cloud Analyst will create secure cloud designs and guardrails, educate employees on best practices, assess third-party vendors for security risks, maintain cloud security policies, and manage various cloud security technologies.

Key Responsibilities

• Design, deliver & monitor security controls in cloud platforms, with primary focus on AWS.
• Provide strategic security and risk guidance for cloud security and related projects, including the evaluation and recommendation of technical controls and platform architectural designs.
• Operate, enhance and evolve cloud-native and third-party SaaS cloud security tooling to assure security posture of the cloud platform meets internal and regulatory compliance requirements.
• Prioritise & ensure remediation of vulnerabilities identified through cloud security standards, policies & tools.
• Produce technical solutions and standard operating procedures for Security Operating Centre (SOC) to triage and respond efficiently to security events.
• Deliver knowledge transfer sessions across the business to uplift Cloud Security awareness to technical and non-technical stakeholders.
• Advise workload owners, developers & business partners to improve cloud security posture across cloud infrastructure, application & software delivery.
• Follow strict information security processes, plans and protocols in managing the life cycle of issues and incidents, which may include collaborating with internal stakeholders, vendors or third parties.
• Support the uplift of cyber incident management capabilities collaborating with information security governance, risk & operations
• Promote and reinforce security standards, policies and procedures ensuring ongoing compliance and, where gaps exist, develop plans for remediation.
• Participate in audits as required, collating, and providing information including closing out of audit issues.