We are seeking a Branch Supervisor who will be primarily responsible for inbound inquiries while maintaining and growing a small pool of existing accounts. They will act as the primary point of contact locally and ensure smooth daily branch operations.

ACL Industrial Technology is a leading independent industrial supply company, dedicated to eliminating supply chain frustration through increased productivity and reduced waste. We supply machinery, welding, safety, abrasives, and industrial products with a focus on fast, easy, and hassle-free service. 

Responsibilities:

• Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
• Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
• Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.
• Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
• Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
• Complete all sales reporting requirements accurately and timely within ACL systems.
• Develop comprehensive project plans, manage resources, and ensure successful project execution.
• Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
• Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Experience, Qualifications, and Skills

• Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
• Proven track record in achieving results and providing strong leadership.
• General knowledge of welding processes and products.
• Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
• Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
• Sales mindset with a love for helping people (colleagues and customers).
• Friendly nature with solid attention to detail and a process-driven approach.

Values

ACL’s values are the fundamental beliefs upon which this business and our behaviors are based. These values are embedded in all ACL roles, and you will need to understand, demonstrate, and apply them in your everyday activities.

• Act with honest intent
• Be a learner, not a knower
• Embrace grit without ego
• Serve with certainty
• Build connected communities

What’s in It for You

• Salary range: $70,000 to $80,000 per annum.
• Additional benefits include a vehicle, phone, and potential profit share.
• Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.

As our Technology Manager - Apps and Data you’ll be required to bring a combination of technical knowledge and leadership capability with a strong focus on people management of a skilled team of IT professionals. In this role you’ll play a crucial role in shaping the technological landscape for NEXTDC while fostering a positive and dynamic team culture.

Included in the teams you’ll be managing are experienced professionals covering:

• Customer app and integrations: Azure, .Net framework, C# Angular/React
• Salesforce: Sales Cloud, Service Cloud, Experience Cloud
• ServiceNow: Workflows, Forms, View, Integration
• Data: Maintain Data Models, Reporting, Data Mart

To be successful in this position you will show an entrepreneurial mindset and bring value to the following areas:

Leadership and Team Management: Ensuring a collaborative and productive environment. Fostering growth and development. Performance reviews and employee engagement.

Operational Oversight: Implement robust monitoring and alerting systems. Develop comprehensive backup strategies and recovery plans. Adopt best practices for cloud operations

Project Oversight: Coordinate with project managers to align IT projects with business objectives and timelines. Overseeing design, development, and deployment processes. Manage resource allocation effectively to meet project deadlines and budget constraints.

Strategic Planning: Collaborate with senior management to define IT strategies and initiatives that support the company's goals. Develop and implement policies and procedures to enhance efficiency and standardize best practices.

Budget and Resource Management: Negotiate with vendors and suppliers to procure high-quality services and products at competitive prices. Monitor IT expenditures and provide reports to senior management on financial performance.

As our Technology Manager - Apps and Data you’ll be required to bring a combination of technical knowledge and leadership capability with a strong focus on people management of a skilled team of IT professionals. In this role you’ll play a crucial role in shaping the technological landscape for NEXTDC while fostering a positive and dynamic team culture.

Included in the teams you’ll be managing are experienced professionals covering:

• Customer app and integrations: Azure, .Net framework, C# Angular/React
• Salesforce: Sales Cloud, Service Cloud, Experience Cloud
• ServiceNow: Workflows, Forms, View, Integration
• Data: Maintain Data Models, Reporting, Data Mart

To be successful in this position you will show an entrepreneurial mindset and bring value to the following areas:

Leadership and Team Management: Ensuring a collaborative and productive environment. Fostering growth and development. Performance reviews and employee engagement.

Operational Oversight: Implement robust monitoring and alerting systems. Develop comprehensive backup strategies and recovery plans. Adopt best practices for cloud operations

Project Oversight: Coordinate with project managers to align IT projects with business objectives and timelines. Overseeing design, development, and deployment processes. Manage resource allocation effectively to meet project deadlines and budget constraints.

Strategic Planning: Collaborate with senior management to define IT strategies and initiatives that support the company's goals. Develop and implement policies and procedures to enhance efficiency and standardize best practices.

Budget and Resource Management: Negotiate with vendors and suppliers to procure high-quality services and products at competitive prices. Monitor IT expenditures and provide reports to senior management on financial performance.

We are seeking a Branch Supervisor who will be primarily responsible for inbound inquiries while maintaining and growing a small pool of existing accounts. They will act as the primary point of contact locally and ensure smooth daily branch operations.

ACL Industrial Technology is a leading independent industrial supply company, dedicated to eliminating supply chain frustration through increased productivity and reduced waste. We supply machinery, welding, safety, abrasives, and industrial products with a focus on fast, easy, and hassle-free service. 

Responsibilities:

• Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
• Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
• Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.
• Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
• Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
• Complete all sales reporting requirements accurately and timely within ACL systems.
• Develop comprehensive project plans, manage resources, and ensure successful project execution.
• Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
• Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Experience, Qualifications, and Skills

• Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
• Proven track record in achieving results and providing strong leadership.
• General knowledge of welding processes and products.
• Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
• Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
• Sales mindset with a love for helping people (colleagues and customers).
• Friendly nature with solid attention to detail and a process-driven approach.

Values

ACL’s values are the fundamental beliefs upon which this business and our behaviors are based. These values are embedded in all ACL roles, and you will need to understand, demonstrate, and apply them in your everyday activities.

• Act with honest intent
• Be a learner, not a knower
• Embrace grit without ego
• Serve with certainty
• Build connected communities

What’s in It for You

• Competitive Salary
• Additional benefits include a vehicle, phone, and potential profit share.
• Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.

The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. We are looking for full time candidates based in Queensland and offering current working from home arrangements pending a new local office.

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

• Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
• Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Relationship management between clients and UHG
• Data entry and ad hoc administrative duties where required.

A full position description is available upon request from HR on [email protected]