About The Role

The General Manager holds a pivotal role, steering the organisation toward strategic success, increased participation and sustained business growth. The General Manager will foster a culture of teamwork and excellence while ensuring ongoing, consistent customer service excellence. The ultimate goal of the General Manager is to drive the company forward, promoting positive health outcomes through sport participation and socialisation.


Roles & Responsibilities

Implement high-level strategic and administrative plans
Develop a strong operational acumen of internal systems
Lead, manage and develop administrative staff to ensure business standards
Liaise with key venue partners and business stakeholders
Identify business growth opportunities
Ensure a dedicated, consistent approach to customer service excellence
Develop and compose internal documentation
Prepare quarterly reports for key stakeholders


Experience & Skills

Demonstrated experience in the implementation of strategic and operational plans
Experience leading and managing a team to deliver outcomes
Knowledge of principles and practices of modern management and administration
Well-versed in identifying business growth opportunities
An enthusiastic, personable leader with strong communication skills
Dedicated approach to customer service excellence
Demonstrated experience with computer systems and software products
Exceptional analytical skills with a strong attention to detail
Experience in sport is preferred but not required

The Sebel Brisbane is currently seeking a Duty Manager to join their dynamic Hotel. Reporting to the Front Office Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.
 
As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel and its surrounding area.

 You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

Hello and Kia Ora!

Start your game …

At Entain Australia & New Zealand, we view compliance and regulatory obligations as a fundamental component of our growth and sustainability strategy. Situated within a heavily regulated industry, our ability to expand and prosper hinges upon the trust of our customers earned through our unwavering commitment to doing what is right in a landscape where strict adherence to regulatory standards is paramount.

The AML Operations Manager at Entain Australia will lead the 1st Line AML teams. These teams are responsible for monitoring client behaviour, transactions, accounts, and reviewing ACIP and KYC refresh documents and information.

The Why:

This position offers the unique opportunity to establish and lead a dynamic and expanding Anti-Money Laundering function. As a seasoned professional with experience in Anti-Money Laundering, Fraud, or Compliance Management, your expertise will play a pivotal role in shaping the growth and success of our AML team. Your leadership will be instrumental in fostering an environment that values modern methodologies, ensuring we stay at the forefront of industry best practices.

Where and how you can work:
The position is ideally based in Brisbane, Australia; at Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, with employees spending two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day:

• Planning and execution of all work streams, BAU and remediation, and maintaining of WIP reports.
• Mentoring and managing a team of 3 direct reports and 15 indirect reports, conducting performance reviews and development planning, including the setting of KPI's.
• Review of procedural documentation and the amendment of the existing document suite when changes are required.
• Drafting of accurate and effective procedural documents to implement and operationalise the policies, decisions and guidance as determined by the AMLCO and FCR team.
• Analysing customer transactions, accounts, and behaviours for signs of potential Money-Laundering/Terrorist Financing behaviour.
• Lodging Suspicious Matter Reports, Threshold Transaction Reporting and other reports with AUSTRAC as required.
• Lead training for teams, including the onboarding of new staff, training for implementation of new procedures and processes, and refresher training as identified through the QA process.

About you:

• Clear knowledge of AML/CTF legislation and practical operational experience with KYC, sanctions, and transaction monitoring.
• Previous experience leading a large team with both direct and indirect reports.
• Ability to draft procedural documentation, reporting, training content and undertake data analysis.
• Previous experience within the Waging industry and exposure to the AUSTRAC portal is preferred.
• Ability to amend and shift priorities in an ever-changing dynamic environment with an evolving risk maturity.

Who we are?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Are you a day brightener? A story Spotter? Are you someone who loves to create meaningful connections with both guests and colleagues? Pullman and Mercure Brisbane King George Square is currently seeking a Duty Manager to join their professional and dynamic Hotel.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As an Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents & Porters to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Fixed Term Talent Acquisition Manager Role in the NFP Sector Your new company A large and well known aged care provider is looking for a Talent Acquisition Manager due to an internal secondment. Joining an organisation that prides itself on its high level of service for older Victorians, you will make an impact on the community and join an organisation during an exciting time of growth and change. Your new role In your role as Talent Acquisition Manager, you will be responsible for the day to day running of the function and managing a team. Key responsibilities include:

End to end recruitment across health and corporate roles
Direct line management of small team
Analysis of data to inform decisions
Process improvements and policy development
Supporting projects such as ATS implementation

What you'll need to succeed To excel in this role, you will have previous experience leading a team and be a leader who inspires. Your exposure to high volume recruitment will be essential for success in this role, you need to have worked within large and complex environments to allow you to settle in to this new role with ease. What you'll get in return A full-time 12-month fixed term contract in the aged care sector, starting ASAP (before 25th Jan). Your salary will be $118k + super + NFP salary packaging, which boosts your take-home pay. You'll be able to work from home and in the modern offices in the Inner East of Melbourne. The offices are less than 10 minutes' walk from a train station and are newly equipped with stand-up desks, dual screen and modern tech meeting rooms, as well as a beautiful kitchen to connect with your colleagues! What you need to do now If you're interested in this role, click 'apply now' or send your CV to [email protected] directly. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

The Role Chandler Macleod is looking for a proactive and driven individual with a hands-on attitude, flexible to changing priorities and with the ability to support a Human Resources team at a top-tier law firm located on Eagle Street.  Reporting to a Human Resources Advisor, this Senior has had several years' experience at the firm and will guide the right candidate to success. This Human Resources Coordinator position is responsible for: Lead the strategy behind the Graduate and Clerk program, with guidance and support from the Human Resources Advisor;Lead the coordination and execution of the annual clerk and graduate recruitment process;Manage the check in process, rotations and permanent placements;Monitor performance and provide feedback to clerks and graduates collaboratively with the Human Resources Advisor;Collaborate with the Marketing team to support strategies and campaigns;Attend university events such as panel sessions, meet the profession evenings and general networking eventsAct as a key contact for graduates and clerks, providing guidance and support with their day-to-day enquiries.Provide general Human Resources operational support and assist with HR projects, as needed, working closely with the HR Manager, Head of HR Sydney, and Chief People Officer.Experience The successful candidate will have worked in a Human Resources Coordinator role previously within a professional services or legal environment for ideally a minimum of two years, and can demonstrate:A strong sense of initiative and a proactive mindset in approaching their responsibilities.Exceptional verbal and written communication skills.Advanced time management and organizational abilities to handle multiple tasks simultaneously.Proficiency in engaging with personnel at all levels of the company and effectively managing tasks with meticulous attention to detail.The capability to make constructive contributions to Human Resources-related projects.Please apply now or contact Claudia Alzamora on 07 3003 7736 to hear more.

Click here to view more detail / apply for Human Resources Coordinator

Assistant Store Manager - Chermside Job no: 505245 Work type: FTP - Full-time Permanent Location: Queensland Category: Store Management FOREVER US Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We’re a passionate group of individuals with a love for fashion and style – committed to doing whatever it takes to put a smile on her face. We make fashion for the modern woman on the move, and like her, we want to be ready for anything. Whether we’re designing our latest fashion collection, learning, laughing, and collaborating as a team or providing expert styling advice to our loyal customers, these are a few of the values engrained in our DNA: Think Customer Respect for all Keep it Simple Take Responsibility Act with Pace YOUR DREAM OPPORTUNITY We are seeking a passionate Assistant Store Manager with a love of fashion and style to join our Chermside store. Reporting to the Multi Site Store Manager, you will thrive in a busy environment and support with the daily operations of a store team. This is a full-time position and will require availability over late night trading hours, public holidays and weekends. THE SKILLS AND EXPERIENCE YOU OFFER US Previous management experience, ideally within fashion retail Be sales focused and sales driven Passionate about a career in retail management Exposure to performance management A strong communicator with a focus on customer service Effective roster understanding Previous visual merchandising ability Understanding of fashion and trends A love for Forever New THE PERKS WE OFFER YOU Here at Forever New, our people are at the heart of everything we do. Forever New is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits. The perks: Generous 40% employee discount and periodic family and friends’ discounts   Loyalty and birthday leave Learning and development programs Recognition program and service awards Exposure to a global business based across 5 continents Recruitment referral incentives At Forever New our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your passion and skills align with the role and our company culture, apply now to join our talented team. Advertised: 28 Nov 2023 E. Australia Standard Time Applications close: Apply Refer a friend Click here to view more detail / apply for Assistant Store Manager - Chermside

SGS is looking for a Field Services and Inspection Business Manager to join out team on a full time permanent basis, to oversee the business function of inspections, including NDT, smart NDT, and OCTG inspection operations throughout Australia and PNG.

Your key responsibilities in this role will include but are not limited to:

• Develop and maintain a safety culture that minimises hazards and injuries.
• Ensure profitability of each business location with a strong sales focus.
• Manage operational rollouts to establish growth in line with business plan expectations.
• Maintain and develop relationships with clients both locally and internationally.
• Manage and update dedicated sales tools, including CRM.
• Handle relationships for subcontracted services.
• Expand business offerings in line with opportunities and strategic plan.
• Develop and monitor a plan for operational expansion.
• Establish and expand the customer base in Australia by identifying growth opportunities.
• Implement strategies to optimise operational effectiveness.
• Manage daily operations to ensure work is completed to required standards.
• Handle all aspects of financial reporting, including forecasting and cost control.
• Create a culture of high performance and quality through motivation and leadership.
• Ensure succession planning, staff professional development, and training.
• Implement continuous improvement drive towards efficiencies.
• Maintain effective communication with senior management and other key business units.
• Monitor key market activities, including customers, potential customers, and competitors.
• Identify new service offerings and sales opportunities.
• Prepare tender responses, quotations, and service order agreements.

Assistant Store Manager - Mt Gravatt Job no: 505073 Work type: FTP - Full-time Permanent Location: Queensland Category: Store Management FOREVER US Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We’re a passionate group of individuals with a love for fashion and style – committed to doing whatever it takes to put a smile on her face. We make fashion for the modern woman on the move, and like her, we want to be ready for anything. Whether we’re designing our latest fashion collection, learning, laughing, and collaborating as a team or providing expert styling advice to our loyal customers, these are a few of the values engrained in our DNA: Think Customer Respect for all Keep it Simple Take Responsibility Act with Pace YOUR DREAM OPPORTUNITY We are seeking a passionate Assistant Store Manager with a love of fashion and style to join our Mt Gravatt. Reporting to the Store Manager, you will thrive in a busy environment and support with the daily operations of a store team. This is a full-time position and will require availability over late night trading hours, public holidays and weekends. THE SKILLS AND EXPERIENCE YOU OFFER US Previous management experience, ideally within fashion retail Be sales focused and sales driven Passionate about a career in retail management Exposure to performance management A strong communicator with a focus on customer service Effective roster understanding Previous visual merchandising ability Understanding of fashion and trends A love for Forever New THE PERKS WE OFFER YOU Here at Forever New, our people are at the heart of everything we do. Forever New is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits. The perks: Generous 40% employee discount and periodic family and friends’ discounts   Loyalty and birthday leave Learning and development programs Recognition program and service awards Exposure to a global business based across 5 continents Recruitment referral incentives At Forever New our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your passion and skills align with the role and our company culture, apply now to join our talented team. Advertised: 28 Nov 2023 E. Australia Standard Time Applications close: Apply Refer a friend Click here to view more detail / apply for Assistant Store Manager - Mt Gravatt

Assistant Store Manager - Booragoon Job no: 505235 Work type: FTP - Full-time Permanent Location: Western Australia Category: Store Management FOREVER US Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We’re a passionate group of individuals with a love for fashion and style – committed to doing whatever it takes to put a smile on her face. We make fashion for the modern woman on the move, and like her, we want to be ready for anything. Whether we’re designing our latest fashion collection, learning, laughing, and collaborating as a team or providing expert styling advice to our loyal customers, these are a few of the values engrained in our DNA: Think Customer Respect for all Keep it Simple Take Responsibility Act with Pace YOUR DREAM OPPORTUNITY We are seeking a passionate Store Manager with a love of fashion and style to join our Booragoon team. Reporting to the Head of Retail - WA, you will thrive in a busy environment and support with the daily operations of a store team. This is a full-time position and will require availability over late night trading hours, public holidays and weekends. THE SKILLS AND EXPERIENCE YOU OFFER US Previous management experience, ideally within fashion retail Be sales focused and sales driven Passionate about a career in retail management Exposure to performance management A strong communicator with a focus on customer service Effective roster understanding Previous visual merchandising ability Understanding of fashion and trends A love for Forever New THE PERKS WE OFFER YOU Here at Forever New, our people are at the heart of everything we do. Forever New is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits. The perks: Generous 40% employee discount and periodic family and friends’ discounts   Loyalty and birthday leave Learning and development programs Recognition program and service awards Exposure to a global business based across 5 continents Recruitment referral incentives At Forever New our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your passion and skills align with the role and our company culture, apply now to join our talented team. Advertised: 28 Nov 2023 W. Australia Standard Time Applications close: Apply Refer a friend Click here to view more detail / apply for Assistant Store Manager - Booragoon

Delaware North is a market leader in the catering and hospitality industry with a portfolio spanning across sporting stadiums, airports, leisure and entertainment venues across Australia and New Zealand. Delaware North at Melbourne Airport are seeking multiple Assistant Restaurant Managers or experienced Supervisors who are ready to progress their career to the next level. The Assistant Restaurant Manager will be the catalyst of creating an energetic environment! Reporting to the Business Manager, you will be managing the day-to-day operations of one of our outlets, whilst balancing staff management, maximising revenue opportunities and exceeding customer expectations. This opportunity allows you to be the leader you always wanted to be, creating an amazing team and building on your reputation of being the best at what you do, in an outlet where everyone wants to be. As part of our management team your input will be valued and integral in our success! To be successful for this position You have a strong focus on guest satisfaction through the delivery of exceptional customer service You can support, develop and engage a team to exceed the expectations of our customers You have experience with day-to-day reporting on operational initiatives including the liaison with partners and upper Management You have proven experience working within financial targets including budgets, stock control and labour You are confident in ensuring compliance, food safety and operational standards are met You can instil, implement and maintain a workplace culture to fit with our brands You have the ability to lead diverse teams with a heavy focus of training and development of team members A little about you Passion for the hospitality industry, customer-focused, energetic, and self-motivated A people leader, who can create an energetic and inclusive environment while instilling a sense of fun Experience in recruiting, mentoring, training, and developing Strong communication skills  Qualifications Qualification in Hospitality Management highly regarded Responsible Service of Alcohol (RSA) Certificate or willing to obtain Food Safety Supervisor Certification or willing to obtain Availability The successful candidate must commit to a variety of shifts over a 7 day a week roster including morning, days, and nights  Great Benefits on Offer FREE Car parking FREE Airport Security pass valid for 24 months Daily meal allowance   Working With Us Successful candidates will assist the Business Manager to run a busy Melbourne Airport outlet – catering to the appetites of hungry travellers. This is an opportunity to join a fantastic team and work at one of the busiest airports in Australia.  Your career with Delaware North can lead to long term opportunities to grow globally with a leader in hospitality – your career opportunities are endless! Do you want to be a part of the exciting team at Melbourne Airport? APPLY NOW! Applications close 31-12-2023…

Click here to view more detail / apply for Assistant Restaurant Manager – Melbourne Airport