• Competitive remuneration
• 24-month max term contract
• Be part of an exciting Digital Transformation

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a passionate, collaborative Business Analyst to drive process improvement and service transformation enabled through our Digital Transformation Program (DTP). The role will initially focus on establishing future state visions for the services and processes in scope of the initiative, later collaborating with our implementation partners and process owners to identify business rules and requirements to enable the configuration of our enabling technology.

What you’ll be doing

• Ensure the services and processes in scope of the program meets the needs of our customers and community, are owned by the business, enabling the improvement of both our customers and employee experience.
• Document process maps, service, and process visions to enable timely and effective decision making during the delivery stage of the program.
• Working with our implementation partners and the business define service and process detailed functional and non-functional requirements to inform the configuration of our enabling technology, validating how these needs are being met throughout the program's lifecycle.
• Facilitate workshops with key stakeholders to elicit and prioritize business requirements, ensuring alignment with overarching project objectives and goals.
• Identify potential risks and issues related to business processes, technology configuration, and organizational change, proactively developing mitigation strategies in collaboration with relevant stakeholders.
• Act as a primary point of contact for communication between the project team, stakeholders, and implementation partners, ensuring clear and transparent communication channels throughout the project lifecycle.
• Conduct comprehensive impact analysis to assess the implications of proposed changes on existing processes, systems, and organizational structure, providing recommendations for mitigation and adaptation.
• Drive continuous improvement initiatives by identifying opportunities for process optimization, efficiency gains, and innovation within the ERP system and associated business processes.
• Develop and deliver training materials and sessions to ensure that end-users and stakeholders understand the new system functionalities and processes, fostering adoption and proficiency.
• Implement quality assurance measures to validate the accuracy and completeness of configured solutions, conducting thorough testing and validation procedures to ensure alignment with business requirements and standards.
• Manage relationships with external vendors and service providers, ensuring alignment with project timelines, deliverables, and contractual obligations, while also advocating for Council’s interests and priorities.

The skills and experience you’ll bring to the role:

• Demonstrated experience as a Lead BA, ideally with experience on ERP programs.
• Proficient in the elicitation, analysis, specification and validation of requirements and constraints, and negotiation of trade-offs that are acceptable to key stakeholders and within budgetary, technical, regulatory, and other constraints.
• Exceptional analytical, conceptual, and problem-solving skills with a keen attention to detail.
• Proficient in service demand modelling, analysing impacts to services and formulating a clear understanding for the relevant stakeholders.
• Ability to analyse complex data sets and translate findings into actional insights.
• Proficient in facilitating workshops, opportunity exploration and issue resolution, understanding and processing user requirements and conducting analysis.
• Proficient in stakeholder engagement and management, creating rapport and representing the transformation program in a trustworthy manner.
• Demonstrated experience in business processes modelling techniques and enabling software applications.
• Proficient in applying information security, knowledge processing, and governance controls, such as recording and reporting, into work practices.
• Experience in applying Business Analysis methodologies, such as BABoK, and the delivery of information technology-enabled services.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Our client is a leading Creative Experience Design company based in Sydney. Specializing in crafting ambitious and adventurous experiences, they collaborate with a diverse range of clients including organizations, cultural institutions, architects, businesses, and brands. With a passion for creating Astonishingly Unforgettable Experiences, our client thrives on pushing boundaries and breaking the rules to deliver exceptional results.

Role Overview: As a Business Manager, you will play a crucial role in supporting the Business Development Director across all new business opportunities. You will bring your entrepreneurial mindset to oversee the end-to-end pitch process, ensuring effective communication strategies and exceptional bid responses. This role offers the opportunity to work in a dynamic, creative environment where curiosity, collaboration, and tenacity are valued.

Key Responsibilities:

• Support the Business Development Director in identifying and qualifying potential opportunities.
• Actively monitor tender portals for relevant opportunities and coordinate the pitch process.
• Lead the tender writing process in collaboration with cross-functional teams to produce exceptional bid responses.
• Evaluate pitch/tender outcomes to drive continuous improvement and increase conversion rates.
• Maintain and improve internal documentation and CRM systems to streamline future tender responses.

• Bachelor's Degree in Business, Marketing, or related field, or minimum 2 years of relevant work experience.
• Proven project management skills and exceptional presentation skills.
• Demonstrated ability to work collaboratively and autonomously in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Experience or desire to work in a small team environment.
• Alignment with the company's values and a passion for experience design, digital, and arts & culture.
• Willingness to stay updated with market trends and industry developments through networking and attending events.

• Fun, fast-paced, and supportive work environment.
• Hybrid work model (Mon-Wed in office, hybrid Thur/Fri).
• Opportunities for professional development and growth.
• Commitment to diversity and inclusion.

Looking for an exciting new career change?

Do you want total flexibility with your work environment?

Are you looking for career progression and personal development?

At Creative Activation, this brand-new campaign offers individuals a rare opportunity for rapid career growth working on our fresh, new project! This is a Business Development Manager role that will allow you to earn while you learn and get experience in this exciting and rewarding field!

Our ideal Business Representative must have previous business to business sales experience/BDM experience or similar combined with:

• Strong verbal and written communication skills
• Mandarin/Cantonese speaking highly desirable
• Driven to perform at a high level and lead a culture of healthy competition
• Flexible, solution-oriented and outcome focused
• A valid driver’s license and access to a reliable car
• Eagerness to earn and learn at the same time!

What can you expect?

• Fantastic OTE between $75,000 - $85,000 on offer
• Industry leading commissions to maximize earnings
• Phone and car allowances
• Flexible work hours and environment – no need to come to the office!
• Great team culture and opportunities for career progression
• Ongoing training and development

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application to discuss the role.

We are seeking a skilled Business / System Configuration Analyst to join our small transformation team and contribute to the successful implementation, configuration and maintenance of our proprietary in-house system. This is a great opportunity to join the team from the get-go as we start our build and transformation journey, you will play a crucial role in ensuring the system is optimized, secure, and aligned with business requirements.

The role will require you to have experience and deliver on the follwing:

• Structured and critical thinking to synthesise data from several systems and map those into receiving system. Understand transformation requirements.
• Collaborate with cross-brand / cross- functional teams to gather system requirements and translate them into configuration specifications.
• Configure and maintain system settings, parameters, and rules to ensure optimal performance.
• Work extensively with business to identify data which requires cleaning. Proactively solutioning how to lessen business load required to clean data.
• Troubleshoot configuration issues and provide timely resolutions.
• Collaborate with developers and system administrators to implement changes and updates.
• Facilitate business testing by providing test scripts, functional support, and being the conduit to capture issues for resolution by the development team
• Be proactive in identifying areas of process/technology improvement/innovation
• Document configuration changes, processes, and best practices.
• Participate in system upgrades and migrations.
• Ensure compliance with security protocols and data privacy regulations.
• Provide end-user support and training related to system configuration.
• Strong knowledge of system configuration principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.

If you are passionate about system configuration, enjoy working in a dynamic environment, and want to contribute to the success of our in-house system, we encourage you to apply!

Looking for an exciting new career change?

Do you want total flexibility with your work environment?

Are you looking for career progression and personal development?

At Creative Activation, this brand-new campaign offers individuals a rare opportunity for rapid career growth working on our fresh, new project! This is a Business Development Manager role that will allow you to earn while you learn and get experience in this exciting and rewarding field!

Our ideal Business Representative will have previous business to business sales experience/BDM experience or similar combined with:

• Strong verbal and written communication skills
• Driven to perform at a high level and lead a culture of healthy competition
• Flexible, solution-oriented and outcome focused
• A valid driver’s license and access to a reliable car
• Eagerness to earn and learn at the same time!

What can you expect?

• Fantastic OTE between $75,000-$85,000
• Industry leading commissions to maximize earnings
• Phone and car allowances
• Flexible work hours and environment – no need to come to the office!
• Great team culture and opportunities for career progression
• Ongoing training and development

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application to discuss the role.

Looking for an exciting new career change?

Do you want total flexibility with your work environment?

Are you looking for career progression and personal development?

At Creative Activation, this brand-new campaign offers individuals a rare opportunity for rapid career growth working on our fresh, new project! This is a Business Development Manager role that will allow you to earn while you learn and get experience in this exciting and rewarding field!

Our ideal Business Representative will have previous business to business sales experience/BDM experience or similar combined with:

• Strong verbal and written communication skills
• Driven to perform at a high level and lead a culture of healthy competition
• Flexible, solution-oriented and outcome focused
• A valid driver’s license and access to a reliable car
• Eagerness to earn and learn at the same time!

What can you expect?

• Fantastic OTE between $75,000-$85,000
• Industry leading commissions to maximize earnings
• Phone and car allowances
• Flexible work hours and environment – no need to come to the office!
• Great team culture and opportunities for career progression
• Ongoing training and development

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application to discuss the role.