About the opportunity 

Join our Global Operations vertical as Resource Planning & Insight Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. 

Reporting into Director, Operational Reporting and Analysis, you will help us support the development of resource planning, reporting and analysis across the newly formed global operation function. 

 Some of the other responsibilities include: 

• Develop resource planning and short-term forecasting for Xplor in AUS/NZ including the design and build of processes, systems and models. 
• Develop a management information reporting framework 
• Deliver reports and insights that drive the appropriate action to move the business forward. 
• Identify trends and detail areas for potential improvement, providing greater efficiencies and cost saving to the business. 
• Work proactively with revenue owners to improve the quality, consistency and transparency of financial information and forecasts, thus ensuring the Global Operations business is right sized. 
• Leading the service and headcount planning meetings ensuring that planning decisions and actions are based on accurate planning data and sound operational and customer experience criteria. 
• Undertake the analysis of operational performance data identifying the causes of below standard service performance and support the implementation and delivery of appropriate remedial measures. 
• Contribute expert input to the decision making processes, pro-actively identifying potential threats to customer experience and service performance and suggesting suitable mitigating actions. 

 Location: For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and 3 working from home. 

About us

Fleet Healthcare was founded with the purpose of revolutionising the mobile healthcare industry, by delivering the highest quality of care possible to individuals at a location that suits them best. Fleet Healthcare specialises in delivering mobile healthcare services in the comfort and convenience of the client's desired location. Our provision of services is constantly expanding.

We currently provide the following services:

• Physiotherapy 
• Exercise Physiology 
• Massage Therapy 
• Occupational Therapy
• Podiatry
• Dietetics
• Chiropractic

We work with clients from all different backgrounds, inclusive of, but not exclusive to elderly people, people with disability, children, adults, and athletes. Fleet Healthcare aims to deliver the highest quality mobile healthcare to the client – wherever they are – making the process of receiving healthcare services as convenient and effective as possible, regardless of the client's situation.

Tasks & responsibilities

• Content creation for social media and email marketing
• Phone communication
• Email communication
• Client bookings
• Therapist diary management
• Preparing reports and documents
• Therapist and client recruitment
• Task delegation
• Equipment orders

Qualifications & experience 

• Prior content creation, social media and email marketing experience
• Prior administration experience/training 
• Prior diary management experience 

Benefits

• Work collaboratively with other staff members in a modern newly furnished office.
• Great location, close to cafes, gyms, shopping centres, and the beach.
• Support & training as required to assist in developing the skills required for your role.
• Annual pay reviews with the possibility of pay increases.
• Opportunity for job role promotions.

Role: Patient Services Assistant

Reports to (position): Dialysis Clinic Manager

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic 
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection 
• Participates in Quality Improvements  activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).

Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

The Assistant Workplace Manager plays a pivotal role within our Workplace Management Services Team on site with our client partner. This role works closely with the Workplace Manager and National Workplace Manager to ensure the delivery of exceptional tenancy support and uphold the highest standards of workplace efficiency and productivity. This position requires a proactive approach to service delivery, ensuring client satisfaction while adhering to service level agreements and key performance indicators.

• Supervise the delivery of Workplace Support services with particular focus on space management, meeting room use and space presentation
• Deliver best-in-class Client and Employee workplace experiences
• Oversee Help Desk operations including Access Card management, locker allocation, and Environment Health and Safety compliance
• Maintain the presentation and cleanliness of the tenancy
• Ensure the delivery of contracted Workplace services in line with SLAs/KPIs.

The opportunity:

We are sourcing an Executive Assistant to join our collaborative team at AIA in Melbourne – St Kilda Road. The successful candidate will provide efficient and effective executive administrative support to two ExCo members. This opportunity would suit an experienced EA who has worked in a similar environment within financial services or insurance and has exceptional organisation skills.

To be successful in this role you will:

• Provide comprehensive diary management including scheduling appointments, meetings, travel and logistics

• Prepare draft correspondence, printing and compiling presentation packs

• Proactively anticipate needs and ensure the executives have all the required documents in advance of meetings

• Provide key support to two Exco in the delivery of business objectives

• Facilitate general invoicing and expense management

• Organise travel and accommodation bookings, in line with the AIAA policy

• Contract management, including arranging review and execution of contracts

• General office duties and provide additional support to the team if required.

Successful applications will demonstrate:

• Proven experience in a similar role supporting senior executives in a large and sophisticated organisation

• High level communication and customer engagement skills

• Strong attention to detail and excellent organisation capability

• The ability to maintain confidentiality and use appropriate judgement and discretion

• Experience working in a fast-paced environment

• Strong prioritisation skills and dedication to consistently deliver a high standard of work

• Flexibility in your approach to work and willingness to assist with additional tasks as required.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australians and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

Join an organisation that helps people live better every single day by applying via the link today.

Applications close on 8th of March 2024.

What you’ll do

This is your opportunity to be a big part of something big by supporting our global CEO so that every day runs as smoothly as possible. Your day-to-day will be varied but some of what it will entail includes:

• Ensuring our CEO stays organised and on top of everything that he needs to in our fast-paced business – managing his diary; responding to emails and calls; travel and accommodation management; prioritising tasks; processing expense claims and credit card reconciliation; scheduling Board meetings and other meetings, events and functions; coordinating monthly Board packs; organising catering requirements, etc.
• Providing support to the wider Executive Leadership Team on an ad-hoc basis. This may include, but isn’t limited to, stepping in to create meeting agendas or take minutes, booking travel, document preparation, manage expenses and anything else that may come up from time to time.
• Handling confidential and sensitive information with discretion and professionalism.
• Taking pride in keeping our CEO well informed and up to date of changing priorities and any key issues that may arise. You’ll also collate any information needed to assist the CEO in making choices in relation to these

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

Step away from the traditional support role and get involved in unique business activities working within our market leading Tenant Advisory team.

Based in the Melbourne CBD office this sought after role presents you with a fantastic opportunity to utilise and further enhance your strong administration and interpersonal skills.  Supporting the Victorian based Tenant Advisory team, you will actively collaborate with our teams nationally on a variety of initiatives to accelerate and celebrate the success of our teams and clients alike.

Some of your key responsibilities will include:

• Provide secretarial and administrative support to the Head of Tenant Advisory and several senior operatives within the team
• Diary & email management - ensure appropriate times are provided for meetings and work in progress, monitor email messages, maintain National Director’s to-do list and prioritise/action accordingly
• Assist in the production of marketing materials – submissions, marketing briefs, client case studies, bi-monthly updates, quarterly newsletters, social media tiles etc.
• Maintain accurate records of business plans, budgets and financial reports in confidential manner
• Coordinate travel and accommodation bookings where necessary and recovery of expenses from clients where appropriate
• Working with Agent’s to co-ordinate the collations of reports, submissions and other documentation.
• Coordinating and participating in team meetings.
• Update company database, including listing information, and uploading to website as required or requested by operators to ensure that client and property information is accurate.