About the opportunity
Join our Global Operations vertical as Resource Planning & Insight Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.
Reporting into Director, Operational Reporting and Analysis, you will help us support the development of resource planning, reporting and analysis across the newly formed global operation function.
Some of the other responsibilities include:
- Develop resource planning and short-term forecasting for Xplor in AUS/NZ including the design and build of processes, systems and models.
- Develop a management information reporting framework
- Deliver reports and insights that drive the appropriate action to move the business forward.
- Identify trends and detail areas for potential improvement, providing greater efficiencies and cost saving to the business.
- Work proactively with revenue owners to improve the quality, consistency and transparency of financial information and forecasts, thus ensuring the Global Operations business is right sized.
- Leading the service and headcount planning meetings ensuring that planning decisions and actions are based on accurate planning data and sound operational and customer experience criteria.
- Undertake the analysis of operational performance data identifying the causes of below standard service performance and support the implementation and delivery of appropriate remedial measures.
- Contribute expert input to the decision making processes, pro-actively identifying potential threats to customer experience and service performance and suggesting suitable mitigating actions.
Location: For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and 3 working from home.
