We're looking for a Collections officer who'll be responsible for managing a portfolio of Shift customers, in an effort to collect overdue monies for early-stage commercial accounts.  You will work with your customers to negotiate an appropriate payment plan while building strong relationships. The successful candidate will report to the Head of Collections and be apart of a team of 

What you will be doing:

• You'll perform routine collections work on overdue monies through inbound & outbound calls
• You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records & relevant information
• Investigate & research accounts prior to initiating debtor contact by examining data & evaluating past collection efforts
• Contributing to a collaborate team environment is something you will have the opportunity to do on a daily basis whilst providing assistance to Senior Collections Officers

• Work together within supportive team environment

• Opportunity to contribute to Qantas Safety and further develop your data administration skills

• 12 Months fixed term contract, Mascot Location

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. 

As an Officer Data Administration, your core responsibility will be to enter, categorise and allocate safety, health and security incident reports submitted into the Qantas Group’s Safety System (Intelex) with a high level of accuracy and in accordance with service delivery standards.  Additionally, you will perform routine and ad-hoc data quality assurance activities, and provide support in the use of the system to our safety business partners.  This is an entry level role, ideal for someone looking to kick start their career in data or technology.

You’ll have –

• 1-3 years of experience within a similar role is preferred

• Demonstrated proficiency in the use of Microsoft Excel and Office 365

• Exceptional attention to detail and a strong focus on service delivery

• Strong interpersonal skills for dealing with people at all levels of the organisation

• Experience in establishing close working relationships with peers, business partners and key stakeholders

• Demonstrated experience in the documentation of work plans and procedures desirable.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Monday, 8th April 2024

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

• As an HR Generalist, you will play a key role in managing and executing a variety of critical functions to ensure smooth HR operations within the organization. Your responsibilities will include: 
• Conducting regular and as-needed reporting, ensuring timely and accurate HR data management. 
• Acting as a mediator between the Payroll department and employees to resolve inquiries about wages, salaries, and leave benefits, ensuring accurate and compliant communication. 
• Acting as the primary contact for HR inquiries, providing first-level support and escalating issues as necessary. 
• Ensure continuity of business as usual (BAU) HR operations and administrative work in your respective cluster/country 
• Assisting in updating HR policies and procedures to reflect current practices and legal requirements. 
• Educating managers on using the Workday system 
• Contributing to Work Health & Safety initiatives, including the management of workers' compensation claims and the coordination of return-to-work plans. 
• Coordinating learning and development programs to support employee growth and skill development. 
• Assisting with the implementation of new HR projects and initiatives as directed, aimed at improving HR services and project delivery. 
• Identifying opportunities for continuous improvement within HR operations and participating in the delivery of projects aimed at enhancing HR initiatives and services. 
• Providing administrative and support services across a range of HR activities. 
• Offering advice and support on the interpretation of Awards and Policies to ensure alignment with organizational practices and legal standards. 
• Supporting the talent management process, including assisting with the annual performance review cycle, growth conversations, and quarterly goal setting, by providing system support and data analysis.