• Good time management skills, able to work independently and prioritise own work schedule

• Self motivated with sound analytical skills and problem solving skills

• Excellent customer service and relationship building skills

• Good communication skills, both written and verbal

• High attention to detail, concern for quality and safety

• This role may require working with patients in their homes

• Must have and maintain a current Drivers License

• Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)

• Ability to provide an out of hours service to hospital wards and/or patients

• You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end

1. Customers feel supported and confident with FMC products

• Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
• Demonstrate basic knowledge of renal disease and how FMC products benefit patients
• Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.

2. Customers receive technical expertise as a value-add resource

• Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
• Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
• Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate

3. Carry out technical duties

• Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
• Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
• Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.
• Communicate all maintenance and repair actions for information to customer management as required.
• Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
• Promptly report all accidents, injuries and unsafe working conditions or practices

4. Support the achievement of business results and growth in patient numbers

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
• Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
• Monitor and report on competitor activities and provide relevant information to management

5. Individual work is performed in support of the local team and wider company

• Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
• Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
• Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required
• Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
• Undertake other tasks as required

Internal Medicine Head Veterinary Nurse

CARE – Centre for Animal Referral and Emergency

• Permanent full-time basis
• Attractive above-award remuneration.
• Fully equipped hospital with modern facilities.
• An industry leading team based in the heart of Melbourne.

The Centre for Animal Referral and Emergency (CARE) is looking for a motivated, enthusiastic, and conscientious nurse to lead the Internal Medicine Nurse team. If you are passionate about veterinary nursing and have the desire to grow your knowledge and abilities further, CARE will help you develop the skills and experience you need to excel!

About Us

CARE is a well-equipped, multi-specialist veterinary hospital located in Collingwood, in the heart of metropolitan Melbourne. It is a rapidly growing clinic with a busy and interesting caseload. We aim for gold standard patient care at all times and pride ourselves on our friendly, cohesive working environment. We strive for excellent relationships with our referring veterinarians and clients.

The Medicine team consists of two full-time and one part-time internal medicine clinicians, as well as our excellent support staff. We work closely with the specialist surgery and 24-hour emergency and critical care departments. Our priority is to provide outstanding patient care with compassion whilst maintaining exceptional clinical standards.

The Role

The internal medicine head nurse position is an exciting opportunity to extend and advance your nursing career.  The role will comprise of clinical and administrative duties, responsibilities including but not limited to:

• Co-ordination of the daily operation and tasks of the medicine department through continuous and clear communication with senior members of all departments.
• Care of both hospitalised patients and outpatients, assisting in sample collection, sedation, preparation, restraint, and anaesthesia of medicine patients for further specialised diagnostics, such as ultrasound or endoscopy
• Daily communication with both clients and referring veterinarians.
• Optimise scheduling of appointments and procedures throughout the week.
• Working with the senior nurses in other departments to maintain cleanliness/hygiene and order of the hospital.
• Supervision and growth of the medicine nursing staff.
• Co-ordination of the medicine nursing roster.
• Monitoring of stock levels of medicine-only consumables
• Equipment maintenance.

Life at CARE

The successful candidate will enjoy:

• A rich and fulfilling career in a high-performing and well-regarded specialist and emergency centre.
• Competitive above-award remuneration, commensurate with skill level and experience.
• The excitement and challenges that come with our interesting and varied medicine caseload.
• Mentorship and opportunities for continuing professional development.
• A friendly and welcoming team of like-minded professionals.
• Relocation assistance and potential for visa sponsorship for international candidates.
• A workplace community that promotes employee wellbeing, satisfaction, and retention.
• Access to our Employee Assistance Program (EAP), providing free and confidential counselling on issues of work, money, family, health, and everything in between.
• Great staff amenities which include complimentary snacks, beverages, espresso coffee, and fresh fruit delivered weekly.
• Generous discounts on a range of hospital products and services.
• An easy commute to work, owing to our close proximity to multimodal public transport and major arterial freeways. Secure off-street staff car parking is available.
• A centrally located workplace in one of Melbourne's most exciting lifestyle precincts.

About You

The ideal candidate would have a Cert IV or higher in veterinary nursing. They would be professional, genuine, and personable, with exceptional written and verbal communication skills. It is important that the successful candidate works well with our team and is able to adapt to and problem-solve any challenges that may come their way.  While previous referral hospital experience is preferred, previous leadership experience is advantageous but not essential; we will help you develop your leadership skills.

Interested? Apply now via the link below!