• Ensure a high level of professionalism and adhere to the company’s core values
• Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
• Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities: 

• Provide accurate forecasting and real-time reporting
• Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
• Ensure contact with a new enquiry occurs within 5 minute SLA
• Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
• Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
• Aim to overachieve against target and KPI expectations as set by the company
• Complete feedback and update reports from office providers in a quick and timely manner
• Ensure a good level of product knowledge of the flexible office sector
• Attend viewings with clients
• Work in collaboration with team members as well as individually
• Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

• Input to success through customer service delivery and system management 
• Keen level of organisation and maintaining a daily schedule 
• Lead negotiations and a consultative service delivery 
• Ensuring detailed information is input into Salesforce/ CRM 
• Building relationships within the flexible office sector 
• Ownership of the whole sales process from lead > deal > aftercare  
• Ensure pipeline and daily tasks are managed effectively  
• Confirm viewings, make pre and post tour calls to both client and provider 
• Achieve and exceed KPI's: 
• Detail orientated qualification and build rapport, encouraging long standing relationships 
• Opportunity to completed viewing 
• Completed viewing to deal 
• Price comparison and advisory support after viewing stage 
• Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided 
• Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans 
• Nurture existing clientele to encourage growth opportunities and repeat business 
• Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation 

• Competitive salary
• Additional commission and incentives based on performance.
• 33 days annual leave (inc. of all bank holidays)
• Access to on-site Gym
• Fully paid training opportunities
• Employee Assistance Programme
• Season Ticket Loan
• Regular socials, partner events and team get-togethers and trips
• Enhanced pension package
• Supportive team-oriented culture across organisation

We are currently seeking a Product Manager - Roadside Assistance who will be responsible for driving the development and execution of our product propositions for the B2B or consumer segments.

You will play a crucial role in shaping and delivering our product offerings, including packaging and pricing, in line with our objectives and underpinned by customer and market insight. A key aspect of the role is to drive the development of our roadside proposition and other mobility services, through a customer centred design test and learn approach, and developing the go to market strategy including pricing and acquisition of the proposition.

The role offers the flexibility to work from home and across all offices with attendance at our Sydney Olympic Park and Sydney CBD offices as agreed and required for the role.

In this role you will be responsible for: 

• Overall, driving product, pricing and proposition decision-making for NRMA roadside for the B2B or consumer segments
• Monitoring and analysing key performance metrics to evaluate the success and impact of product propositions
• Identifying areas for improvement and optimisation, and implement strategies to enhance product performance and profitability
• Monitoring and assessing market trends and competitor movements. Understand the competitor landscape and environment
• Generating customer/business insights. Understand business behaviours and trends through data insights, and market segmentation
• Modelling various pricing options to determine the right pricing approach during the product lifecycle
• Understanding the product mix, margin and costs and how this impacts the pricing structure and customer lifetime profitability and identify changes
• Developing a pricing toolkit that will include tactical and strategic pricing options across the portfolio
• Developing and executing a strategic roadmap for product propositions, aligning them with the overall business objectives
• Collaborating with stakeholders to prioritise initiatives, set goals, and establish timelines for proposition development and launch
• Co-designing concepts, and prioritise concepts based on desirability, feasibility and viability
• Validating GTM strategy with customers through test and learn prototype
• Producing high-level requirements and collaborate with the delivery team to produce detailed requirements and support the implementation of change
• Collaborating closely with cross-functional teams, including marketing, sales, technology, and operations, to ensure seamless execution of product propositions
• Ensuring effective product launches and provide support to sales and marketing teams to drive customer adoption and revenue growth

We are looking for an ambitious and motivated Project manager to join our customer-centric and dynamic Services team based in Sydney. This role is responsible for helping to ensure the successful Dynatrace deployment, adoption of Dynatrace customers and value realised by Dynatrace customers. You will work directly with our client teams’ as well as Dynatrace Services Consultants and Architects, Dynatrace One, Product Management, and Dynatrace sales teams.

The successful candidates will be highly organized with relevant project management experience, great communicator as well as solid technical competence. The ability to bridge discussions between business and IT team members is critical to this role’s success.

Required Experience: 

• Provides Project Management support for routine projects and can drive projects themselves within a functional, operational, or technical area. 
• Works with cross-functional project team members to define, sequence and estimate activities and duration. 
• Synthesizes diverse sets of information into plans and schedules. 
• Estimates resources, costs, and other budget needs. 
• Supports and facilitates all phases of project execution. 
• Facilitates face-to-face and virtual communication and project feedback, from the initial kickoff meeting through milestone reporting and close out.
• Ensures effective cross-functional participation. 
• Monitors metrics and reports on progress, issues and status. 
• Ensures consistency and adherence to company standards, processes and policies.

Purpose of your role

This role is an integral source of support for the Group Financial Controller in ensuring accurate and timely processing of vendor invoices, payments, and reconciliations.  You will be responsible for leading a global AP team, with employees in multiple regions, and overseeing the accounts payable function across multiple entities and regions.  You will work closely with the team to provide guidance and support to ensure invoices are approved, processed, and paid accurately within payment terms, along with completion of accurate and timely reconciliations and vendor subledger maintenance.

What you do

• Oversight of end-to-end accounts payable function, working closely with the accounts payable officer, accounts payable senior analyst and accounts payable analyst to provide support and guidance to ensure vendor details and transactions are maintained accurately in the Accounts Payable Platform (Concur) and Microsoft Dynamics 365 accounts payable module. 
• Ensure vendor payments are approved, paid, and reconciled in a timely manner and internal and external vendor payment queries are addressed and resolved. 
• Undertake ‘Accounting Review’ of invoices that are approved in Concur, to ensure the transaction reflects the invoice and appropriate accounting ahead of approval to post to the general ledger.
• Monthly review of accounts payable subledger and related suspense account balances, to confirm appropriate support, and follow up of any unreconciled balances.
• Continuously review and enhance accounts payable processes, leveraging automation and technology to streamline workflows and improve efficiency. Generate regular reports and analysis on accounts payable metrics, such as invoice processing time, payment accuracy, and vendor performance. Provide insights and recommendations to management based on the analysis.
• Stay updated on changes in global accounting standards and regulations related to accounts payable. Implement controls to mitigate fraud and other risks in the accounts payable function.
• Oversight of the financial controls and financial accounting associated with the corporate card program and the 3rd party commissions.
• Provide support for accounts payable related audit requests in a timely manner.
• Lead and develop the team, providing guidance, training, and performance feedback. Foster a collaborative and high-performing work environment. Manage workload distribution and prioritise tasks to meet deadlines and ensure accuracy.

Key Responsibilities:

• Partnering with Customers on co-design and solution development to meet their needs
• Account management activities including oversight of contractual service delivery obligations and acting as a point of escalation
• Developing and converting a pipeline of new opportunities
• Collaborating with the national Kairros team and broader Group functions on product innovation and implementation
• Undertaking the planning and delivery of educational and industry relevant events and social activities
• Assisting our national marketing team with content and promotion of marketing activities/tools
• Providing support for tenders, proposals and contract negotiations
• Reporting and compilation of customer performance data

An exciting opportunity has become available for a Design & Technical Services Manager, Pacific to join our team. You will be responsible for the interpretation of incoming project opportunities, ongoing project management and proposal of design concepts to improve product delivery across the Pacific region.  

Getting to know the role and your responsibilities.

• Prepare the project hotel space program and analyse spatial requirements to ensure efficiency and functionality.
• Coordinate and integrate the information supplied by Accor experts (standards and specifications for design, construction, MEP & specialized equipment and OS&E)
• Provide Development assistance such as area scheduling (space planning), project programming and reviewing of plans, layouts and project documentation for all premium, mid-scale and economy brands.
• Review, offer potential improvements and approve design documentation.
• Attend regular project team meetings to ensure that the AccorHotels standards (design, operation, maintenance, etc.) of the different hotels are met.
• Propose opportunities / design concepts for improvements to core brand standards.
• Assist during the pre-opening phase including defect inspection, and handover review.
• Maintain awareness of market leading technologies and concepts required to ensure future proofing of design development.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Product Engineering Manager will oversee and lead software development engineers responsible for developing, maintaining, and optimising Rest’s mobile app, web portals and all customer facing digital capabilities, ensuring API development standards are followed along with security and compliance policies. The Product Engineering Manager plays a crucial role in providing guidance and technical leadership to the development of API and frontend functions in the product teams.

Key Accountabilities/Responsibilities

• Ensure all changes to APIs are developed following the API platform team standards, this includes branching strategy, and right controls and checks in CI/CD pipelines that enforce and verify compliance with how APIs should be built, tested, deployed and operated. 
• Implement security best practices in the SDLC of API to protect sensitive data and transactions. Ensure compliance with regulatory standards as well as standards set by platform teams including managing APIs access and authentication. 
• Oversee the release process for product API in every stage. Have contingency plans in place to address potential deployment failures or disruptions. Drive culture of zero-downtime deployments. 
• Enforce coding standards, testing practices, and documentation guidelines to ensure front end components and API are robust, well-tested, and well-documented to minimise the risk of bugs and vulnerabilities. 
• Collaborate closely with solution architects, product owners and engineers to define scalable, reliable, and efficient API that meet product needs, while also assessing potential security and performance risks. 
• Oversee the entire SDLC of APIs and frontend components, including versioning, deprecation, and sunsetting of relevant APIs as well as secure practices for frontend code. 
• Manage a team of engineers, providing guidance, mentorship and goals and performance review. Foster professional growth of team members through career development, training and skill-building opportunities. 
• Drive initiatives to introduce observability and monitoring best practices. Monitor and optimise product APIs performance, stability, and reliability to handle increased traffic and usage, proactively addressing bottlenecks and issues 
• Identify, assess, and prioritise risks associated with API development, deployment, and maintenance, and develop proactive strategies and controls to mitigate these risks aiming at minimising end product exposure. 
• Stay up to date with industry trends, new technologies, and best practices to continuously improve product APIs and drive innovation. Foster a culture of continuous improvement within the team, encouraging learning and skill development 

Reporting directly to the General Manager, you will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. You will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency. You will be responsible for the following: 

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.

As a Construction Manager you lead, manage and organize construction projects with a high level of professionalism and according to routines, company policies, guidelines and local legislation. You prepare and present budgets and business cases as well as follow-up on cost and suppliers to secure financial transparency. You drive tendering and contracting for your projects and coordinate design, execution and logistics for your projects. Through strong teamwork and clear communication, you secure that relevant stakeholders receive needed information on time. 

Key responsibilities: 

• Secure, plan and lead project store refurbishment projects.
• Prepare and present budgets and business cases.
• Optimize planning and follow up, drive improvement actions.
• Run projects in line with H&M routines and secure financial transparency for all projects.
• Secure a good communication between internal and external stakeholders.
• Conduct tenders, evaluate bids and select contractors.
• Follow up and manage projects to secure deadlines, costs & quality standards.
• Secure that the stores are built in line with the general/local building standards & H&M/portfolio brand design specifications.
• Ensure compliance with project documentation, time schedule, quality reporting project close out and handover.

Become part of our Passionate, Collaborative & Inclusive team 

• Make a difference by inspiring and driving a sustainable water future.  
• Chatswood based (brand new offices!), hybrid work environment, immediate start, F/T Perm 

About us: The Australian Water Association (AWA) is a national not-for-profit organisation and Australia’s biggest water network. Our Purposeis to inspire and drive a sustainable water future.  We work with almost 400 volunteers to provide opportunities for our members to Share, Connect and Inspire through our networks, events, programs and content. We also contribute to the Sustainable Development Goals (SDGs) in our region through our International Program.

This is a wonderful time to join our innovative organisation as we continue to invest and digitally transform into a truly member centric organisation, and you will have an opportunity to contribute to shaping this and making a difference.  

The opportunity:  

• Be part of a dynamic Events, Awards and Digital team showcasing innovative Australian water knowledge and technologies on the national and international stage. 
• Manage and deliver premium in-person, digital and hybrid events in Australia including multi-day and multi-stream conferences, exhibitions, and webinars. 
• Manage the end-to-end production of national and state-based events; everything from program curation and development, managing and engaging with Committees, suppliers, venues, and catering, organising relevant technology requirements and maintaining sponsor relationships, through to financial management and post event reporting. 
• Manage end-to-end delivery of Australian delegations to attend and exhibit at international conferences and exhibitions (e.g. Vietwater) (possible international travel opportunities)  
• Contribute to the achievement of the United Nations Sustainable Development Goals (SDGs) in our region. 

We strive to foster a ‘One AWA’ culture by connecting and working closely with our colleagues, this means collaborating with our Member Engagement Managers in each state/territory to produce and deliver major state-based events. You will also work closely with other members of the broader AWA team on a range of projects. 

What you’ll need to succeed: 

• 1-2 years’ experience in an Event Manager or similar role with demonstrated ability to manage events and exhibitions from conception to delivery.  
• Can-do attitude with a willingness to learn.  
• Appreciation of diversity and cultural sensitivities working with international partners  
• Digitally savvy with proven experience delivering hybrid and digital events.   
• Ability to work with volunteer committees to deliver an event.  
• Self-starter with commitment to the team’s overall success  
• Ability to work across multiple projects simultaneously.   
• Excellent communication and collaboration skills An easy, helpful manner and a calm, unflappable approach will also prove very useful! 

Why you’ll love working with AWA: We’re a diverse collection of people who have come together because we share a common goal to inspire positive change. Our team are supportive and we have an open-minded, forward-thinking, and inclusive culture. We offer a range of employee benefits including flexible work arrangements and a hybrid work environment, time off in lieu, a focus on your professional development and mentorship opportunities, wellbeing initiatives, birthday leave and salary packaging. 

Diversity, Equity, and Inclusion:  We are committed to ensuring diversity, equity, and inclusion throughout our organisation and celebrate difference in all that we do.  

We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives, and experiences, we can strengthen our relationships with our members and influence real change.  

We are committed to building a team that represents a wide variety of backgrounds, perspectives, gender, skills, abilities and locations.  

To apply: Please provide a covering letter specifically addressing the selection criteria together with your CV by no later than Monday 4 March 2024