The opportunity:

We are currently sourcing a Senior Manager, General Advice Delivery to join our Financial Wellbeing team at AIA in Melbourne. AIAFW has a focus on accelerating growth through the middle market and within this role you will be responsible for ensuring an exceptional customer experience through our ‘General Advice’ delivery channel. You will have the opportunity to join us on our journey to significantly improve the customer experience of our current General Advice offering and play a major part in shaping this for AIA.

To be successful you will:

• Shape and build the general advice  division  to ensure AIA Financial Services clients receive affordable and reliable Life and health insurance solutions (via a digitally led multichannel approach)

• Ensure the consistency of ‘General Advice’ delivery regardless of lead origination, touchpoint or consultant, enabling a seamless experience for customers wanting to purchase insurance protection

• Supporting the definition and design of the end-to-end strategic customer journey & pathways, optimising business function and process through operational and technology enablers, (whilst factoring in regulatory considerations).

• Manage the operations of the Direct Life Insurance and General  Advice teams including design of the strategic acquisition and conversion model, leading the people and overall performance.

• Lead the development of the strategy and the delivery of the technology enablers to support the general advice digital and tech strategy, CX & UX and realise our digitally led multi-channel approach

To be successful you will:

• Have demonstrated experience developing and working in a similar Direct Life or General advice team

• RG146 qualified

• Strong Retail insurance and Underwriting competence would be advantageous

• Exceptional customer engagement skills and the ability to implement change

• Solid understanding of industry, regulatory and competitor issues as relevant to interests and outcomes for customers within Financial Services or Insurance

• Proven experience in customer advocacy and comparable client focused or advisory role

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Access additional leave days a year to recharge and refresh yourself

• Work with supportive and inclusive managers

• Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing program – we’ve started a movement to make Australia the healthiest, best protected nation in the world.
 

AIA is different. Are you?
 

Join an organisation that helps people live better every single day, apply via the link.

Warehouse General Hand / Warehouse Junior - NSW

About the role

Work as part of the Warehouse & Fulfilment team at our Sydney Warehouse, you’ll report to the Warehouse floor Manager and work closely with the rest of the warehouse floor team and customer services team based at the same location, your role centres on:

• Picking and packing orders, receiving stock and organising deliveries for easy future dispatch
• Organising walling and flooring samples & tracking online furniture orders
• Managing the flow of stock through our ERP system and helping with incoming and outgoing calls and emails from/to customers

This role is part of a fun and energetic team and would suit an outgoing and enthusiastic individual who is looking for their first step on a career in warehousing and fulfilment.

• Experience of working in a warehouse environment an advantage but not essential
• Numerate with strong organisational skills
• Comfortable using computers and computer systems
• Physically able, punctual and reliable
• High level of attention to detail
• Excellent communication skills, comfortable talking on the phone
• A team player who is happy to lend a hand to others as needs must

• A competitive salary
• Full on the job training
• Excellent career progression and development opportunities
• Pro work/life balance organisation
• Fully stocked kitchen for employee use, including coffee machine and drinks fridge
• Regular paid company socials
• Bike storage and staff shower
• Great team cultural

About Eco Outdoor

Here at Eco Outdoor we are focussed on outdoor lifestyle, remarkable products and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position

Recruitment agencies - No thanks. We've got this one covered!

Who we are, what we do & why we do it

We are Dext, the market leader in accounting & bookkeeping automation software, trusted by over 1 million Small and Medium Businesses (SMBs) worldwide. We serve accountants, bookkeepers and SMBs (through their accountants or increasingly directly via e-commerce).

Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can use to add greater value to their clients.

The role - what you’ll do

We are seeking a new General Manager to lead our APAC region, which includes the direct leadership of the sales function. Reporting to our CRO, Glen Foster (https://www.linkedin.com/in/glenfoster1/ ) who is based in London, you'll run a team of revenue generation specialists with the support of small leadership team who head up Account Management & Customer Success, New Business and Business Development. You'll also have a small Marketing team and a People and Finance team to support on a day to day basis.

Key Responsibilities

• Build, develop and lead a diverse team to deliver against revenue and active client growth targets.
• Represent Dext externally as the senior representative for APAC, owning the strategy and budget needed to win the market. This will include working alongside the Chief Revenue Officer and the Senior Leadership team, to ensure alignment with the global company strategy.
• Provide expertise on local market dynamics and needs. Ensure central functions (esp. product, marketing, CS) understand those needs, and hold them accountable for delivering to them.

Success Measures

• ARR bookings performance of APAC against target.
• Cost Management to P&L goals
• Employee NPS, Retention and Success.
• Customer NPS
• Active client

About you - what we are looking for

Skills

• Ability to recruit, develop and coach the Dext APAC team; managing people on their team for the full 'life-cycle' of their time at Dext
• Building and owning the employee culture in APAC
• Set the strategic direction for the APAC business, translating strategic direction into regional-specific sales and marketing strategies and tangible implementation activities.
• Has a strong grasp of the key business KPIs and has the ability to accurately forecast revenue and costs
• Ability to define, refine and improve marketing, sales and customer success methodologies
• Is experienced at influencing at the highest levels - working both at the C level and also with other directors within the organisation
• Strategically highly competent. Ability to set and execute on a vision which maximises value for us and our customers
• Ability to work collaboratively to create a strong go-to-market proposition for their market, targeting prospects, and translating customer needs, whilst accounting for internal capacity and competency. The output of this work should be a clear plan for achieving predictable, on-target revenue for their market.
• Ability to identify, negotiate and execute strategic partnerships with relevant market players to help drive sales and customer growth.

Knowledge

• Strong understanding of the competitive landscape we operate in; keeps abreast of the value proposition and limitations of competitors within the same space as Dext, as well as newcomers entering the market.
• Clear understanding of our full product suite and the value it can provide customers. Keeps up-to-date with all new releases, and proactively builds knowledge of upcoming features / services into sales strategies for the coming months.
• Experience of successfully managing a commercial team in a fast growth SaaS environment, closing deals at various levels of complexity, and generating expansion revenue. Understands how to lead a multi-functional sales team; ideally should have experience leading the pre- and post- sale commercial function(s) in a hyper-growth environment (+40-50% YoY growth).
• Strong understand of SAAS metrics and KPIs as well as levers to improve performance of key metrics over time

Behaviours

• Committed to collaborative working practices. Experience working across functions and geographies, including Marketing, Product, Finance and Revenue, and able to set standards within the region team for those practices.
• Acts as an Entrepreneur for the region in question, with responsibility for targets, P&L and the team. Strong financial understanding of SaaS KPIs and how they impact the overall strategic company goals.
• Brings gravitas to commercial relationships, demonstrating natural leadership tendencies for your team, throughout the company and for customers.
• Accustomed to working in a fast-paced, ever-changing environment; able to remain calm and focused, and pivot quickly when necessary.

These are our ideal requirements, but we hire based on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.

You can read more about our Diversity & Inclusion commitments here.

What you will be a part of

We are a highly ambitious, innovative, market-leading FinTech. We are a global, well-funded business but have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:

Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.

Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.

Be Together - We are one team. There is no such thing as individual success without team success.

What we will give you - the perks

• Opportunity to join a rapidly growing region in a global FinTech

• Competitive salary and vacation policy
• Comprehensive benefits
• Flexible work environment
• Great community with build your career - regular team events, end-of-quarter learning days, coaching

Reporting to the Operations Manager, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident, 'all round' leader, as this varied role will see you, build and maintain successful relationships with employees, guests and key stakeholders.  You will provide a versatile and hands on approach in leadership, support and in all areas of park operations.

What You’ll do

• Overseeing the smooth running of park day to day operations
• Ensuring an amazing guest experience and maintain appropriate levels of quality staff in all areas of Park operations, in order to provide excellence in service standards
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Managing financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• Previously managed or held an extensive senior role in a holiday park, resort, or similar tourism related role. 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential. 
• Previous experience in managing properties with a Food & Beverage outlet will be highly regarded.
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability.
• You are a hands-on leader; you walk the talk and can communicate to and manage staff at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.