Overview of Position:

Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.

Informa Connect is part of the global Informa Group which is listed on the London Stock Exchange and a member of the FTSE 100, with over 10,000 colleagues working in more than 30 countries. In addition to being a leading international events business, Informa is also a leading digital services and academic knowledge group.

About the Role:

The Office Manager is responsible for ensuring that our team at Informa Australia is working in a safe, clean, efficient and well equipped environment, with specific responsibility for Health & Safety, building management, supplies, mail & deliveries and colleague experience. While this role is within the Informa Connect business, the Office Manager’s responsibilities also encompass our fellow Informa Group businesses CAPA, Omdia and Global Support who share the York Street office with us.

You will report directly to the Chief Operating Officer of the Informa Connect Sydney.

Key responsibilities:

Health & Safety

• H&S Officer for Level 4 (training/accreditation will be provided if required)
• Point of contact for Group H&S team and George Place H&S/Security teams
• Ensuring our ongoing compliance with applicable H&S requirements at 24 York Street
• Coordination and certification for colleagues to attend First Aid and other H&S-related training as required
• Maintaining a register of all Fire, H&S and First Aid Officers on Level 4

Building

• First point of contact with George Place (ISPT and CBRE), Security and 3rd party service/maintenance/cleaning/utilities/plumbing/waste suppliers and contractors
• Ensuring Level 4 is maintained in a safe, clean and well-presented state at all times;
• Access system card management

Supplies

• Responsible for all office/kitchen consumables, stationery (excludes event-specific, IT or Capital expenditure)

Mail & Deliveries

• Responsible for distribution of incoming mail/deliveries, dealing with the George Place mail room and managing/collecting PO Box Q1439 at the QVB Post Office
• Couriers: managing outgoing couriers if assistance is required and dealing with courier contacts

Colleagues

• Social: leading or collaborating in staff functions such as Walk The World, office parties and smaller events
• Induction – Level 4 and George Place welcome and tours

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

The role of Executive Assistant is to provide all administrative support to the General Manager, Retail Claims.

Responsibilities are as follows:

• Manage phone calls and incoming emails/correspondence, redirecting questions and issues where appropriate and/or drafting acknowledgement or responses to email and letters.
• Manage diary, including scheduling meetings, prioritising conflicting needs and ensuring time is appropriately available for critical meetings and issues.
• Work closely with the General Managers, to keep them well informed of upcoming commitments, following up as appropriate.
• Ensure the General Managers have relevant and appropriate documentation in advance of meetings and events.
• Review and edit reports, presentations etc. as required.
• Develop content for communications either internally or externally.
• Ensure requests/action items for the General Managers are proactively followed up and resolved in a timely manner.
• Plan and organise team meetings, events and communications.
• Arrange domestic and international travel plans and itineraries.
• Manage ad hoc requests and/or projects from the General Managers as required.
• Reporting and expense management.
• Communicate directly, and on behalf of the General Managers, with the Executive Team and their respective EAs on a range of matters.
• Pro-actively establish and maintain strong working relationships with the Executive Team and Executive Assistants.
• Functional responsibilities for the Executive & Personal Assistants within TAL.

About PMX

PMX is the central investment practice for Publicis Media. We’re responsible for the smart application of investment by leveraging scale, marketplace innovation, deeper partnerships, and intelligence.

We are a dedicated, passionate, and expanding team, focused on delivering growth by educating and driving adoption of Publicis Groupe solutions including:

• Precision (delivering holistic programmatic value to clients and acting as the guardian of programmatic solutions. These are dedicated to the advancement and increased adoption of technology and data to drive client effectiveness and media efficiency)
• APEX (an innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits)
• Partnerships (developed both regionally and locally with selected key vendors to provide unique, innovative, and ultimately functional, benefits for our clients. We structure our partnerships to promote true collaboration and best in class work across our agencies)

The Role

As the Executive Assistant, you will work with the CEO and PMX leadership team across Australia and New Zealand to drive operational efficiency and importantly the effectiveness of our strategic priorities. You will be responsible for central management and implementation of initiatives and programs across PMX and work with divisional leads to track and drive implementation of agreed goals.

Core responsibilities will be focussed around the following areas:

Executive Assistance

• Pre-emptive administrative support – provide comprehensive administrative help to the CEO including handling intricate calendars, scheduling high-level meetings, and coordinating intricate travel arrangements
• Document preparation & collaboration – prepare and edit correspondence, reports, presentations (using PowerPoint or other packages), and other critical documents, ensuring accuracy and a high standard of professionalism.
• Meeting coordination – organise and coordinate executive meetings and Town Halls, including agenda preparation, minute-taking, and follow-up on action items, ensuring that the CEO is well-prepared for all engagements.
• Project management – assist with high-priority projects and strategic initiatives (such as leadership offsites), ensuring timely completion and adherence to company standards and CEO expectations.
• Confidentiality – handle highly confidential information with utmost discretion and always maintain confidentiality.

PMX Operations

• Recommend and implement operational process and performance improvements.
• Collaborate with senior leaders and the People and Culture lead in the development, measurement of performance goals and long-term operational plans.
• Partner with the People & Culture lead to coordinate the PMX employee engagement program, ensuring initiatives are implemented.
• Support the People and Culture lead as required.
• Support the CEO on all operational aspects of engaging PMX employees, partners and media agencies across Australia and New Zealand.
• Elevate the PMX profile internally and externally by managing content with PMX, Media Agencies, Publicis Corporate and trade media.
• Central management of the PMX communications plan working with the Publicis Head of Corporate Affairs and PMX leadership team.
• Manage and coordinate the online PMX Hub which requires ensuring updated content from all PMX divisions along with the management of agency employee access.
• Manage and coordinate all regional and global requests which range from monthly regional reviews to new business content requests.

PMX Partnerships

• Centrally manage the PMX partnership program specifically focusing on external media partners.
• Discuss, prepare, and schedule partner sessions and events across Publicis and its agencies.
• Ensure all interactions with our partners uphold the high standard of PMX. This will involve but not limited to the coordination and review of any content, setting and sharing the agenda and follow through for leadership meetings.

PMX Leadership and Accountability

• Support the CEO with the management and delivery of all agreed divisional quarterly and annual plans.
• Coordination and review of all content for the Internal PMX quarterly divisional strategic reviews including follow through with agreed actions.
• Support the CEO with the management and preparation for the monthly, quarterly, and annual KPI / OKR reviews.
• Support the CEO on all operational aspects of engaging PMX employees, partners and media agencies across Australia and New Zealand.
• Support PMX divisional leads with key interactions with internal operational requirements

Skills and Experience

• Minimum 5 years’ experience in executive assistance, business administration and/or, operations
• Experience in project management, developing budgets and business plans
• Ability to streamline and implement process within a changing environment
• Have high attention to detail, possess an ability to multi-task and work well under pressure and in a fast paced and dynamic environment.
• Organised and self-motivated/proactive.
• Track record of successful stakeholder management.
• Exceptional time management skills.
• Excellent written and verbal communication skills.

Publicis Groupe Benefits

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world’s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE, EmbRACE and Ecologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave (after 2 years of service).
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks (based on tenure) paid primary carer leave, secondary carer swap and Cub Care leave.
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network.

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.

Please note that the required working hours for this role is 11pm - 7am

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment.
• Implement training programs for all employees, conduct induction and skills training.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
• Create and maintain a work environment that consistently reinforces exceptional customer service. Promote this environment through leader by example.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

The role of Executive Assistant will support a Lead Ombudsman in the Small Business and Transactions team and the EGM of Policy, with responsibility for administration, diary management, coordination and proactive executive support. The role is based in our state-of-the art newly refurbished Sydney CBD offices. 

Typically, in this role you will:

• Provide extensive diary coordination including management of operating rhythm and cadence.
• Coordinate meetings including room booking, agenda, organising attendees/ speakers, pre-work and printing collateral, IT, catering, actions/ minutes.
• Organise travel and itinerary including travel to/from airport, flights, accommodation, reservations.
• Manage people and finance administrative activities from recruitment and onboarding, through to offboarding, as well as purchase orders, payment of invoices, credit card reconciliation and support budget management.
• Prepare draft communications, cascade relevant information, manage email and other correspondence.
• Prepare draft papers, presentations for external and internal engagements, training collateral, reporting, as well as formatting, printing, distribution.
• Coordinate celebrations, recognitions, engagement initiatives, milestones, social calendar
• Support cyclical business activities, such as business planning, performance and development, engagement surveys.
• Support the wider team, other EA’s and projects as required.