• Staff accommodation and meals package available

What you’ll do:

You may work in a variety of our food and beverage outlets, providing exceptional service with a warm welcome. You’ll treat our guests and customers as individuals, offering tailored options and solutions with a resilient and can-do attitude. On a daily basis you will:

• Undertake general waiting and service duties of food and beverages.
• Ensure accurate processing of dockets, including cashiering duties.
• Setup and reset restaurants and specific conference & function activities as required.

We’re interested in fine dining wait staff, as well as skilled baristas and bartenders! Our Team host private wine tastings for our guests – strong wine knowledge is a must!

What you’ll bring:  

• Food and beverage service experience with a passion for great food showcasing local produce 
• Strong bar, cocktail and mixology experience
• Barista skills (ability to manage high number of orders in a short window)
• A vibrant attitude with the ability to work effectively as part of a busy team
• Genuine interest and knowledge of beverage products such as spirits, beer, and wine.
• A reputation for providing excellent customer service, engaging in great conversations with our guests
• Valid Responsible Service of Alcohol Certificate
• Possess a Do Food Safely Certificate of completion
• Australian driver’s license
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

The position:

Reporting directly to the General Manager as part of our Leadership Team, you will be responsible for overseeing the venue's large scale Food & Beverage operations.

We are looking for a natural leader passionate in Food & Beverage who will inspire, innovate and empower those around them whilst being responsible for driving the financial success of the department with proven ability to lead a high performing team.

This role is instrumental to the Leadership Team of the Hotel as we continue to grow our business and provide a unique offering to our customers and team. With an eye for detail and a flair for creativity you will lead the team in providing a high level guest experience.

Responsibilities include:

• Managing the Food & Beverage operations for our hotel. Including: First Edition restuarant, Room Service, Minibar and Conference & Events.
• Co-ordination between the Food & Beverage team and other departments to ensure successful communication of all relevant information.
• Preparation of monthly reports. Including: forecasting, budgeting and analysis of monthly results.
• Stimulating customer-focused service and taking it to the next level
• Taking ownership of all guest feedback and leading the change.

• An unbridled passion for food and a love of sharing your 'food stories' with our patrons
• The confidence to explain our menu to guests with gusto, assisting those with special dietary needs or preferences as well as providing enthusiastic assistance when recommending wine and beverages
• An ability to find the "Yes" in every situation
• A passion for maximising sales opportunities by upselling items
• A calm nature in the midst of a fast-paced environment
• A team player with the ability to assist in all areas of F&B operations during peak times

Bistro Suzette, a distinguished French-inspired dining destination celebrated for its refined ambiance and culinary excellence, is inviting passionate and service-focused Food & Beverage Attendants to join our vibrant team. In this role, you will be responsible for providing exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.

• Greet and seat guests, ensuring a warm and welcoming atmosphere
• Take food and beverage orders accurately and efficiently
• Serve food and drinks in a timely and professional manner
• Maintain cleanliness and organization of assigned section
• Assist in setting up and breaking down dining areas
• Process payments and handle cash and credit transactions
• Communicate effectively with kitchen staff to ensure order accuracy
• Respond promptly to guest inquiries and concerns
• Adhere to all food safety and hygiene regulations
• Collaborate with team members to ensure smooth service operations
• Upsell menu items and promote daily specials
• Assist in maintaining inventory and restocking supplies as needed

Reporting to the Executive Assistant Manager as part of our leadership team, you will be responsible for running the hotel’s Food & Beverage operation, including restaurant, bar, in-room dining and events. This hands-on leadership role is both operational and strategic, requiring someone who can balance service delivery with administrative responsibilities and collaboration across departments.

Responsibilities include:

• Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service
• Coordination between the F&B team and other departments to ensure clear communication and effective problem solving to ensure guest satisfaction
• Ensuring the smooth running of conferences and events
• Rostering, coaching, cost control, inventory management and preparing reports for senior management

If you come from a background in restaurants or hotels, have a passion for creating memorable guest experiences and have experience in banqueting and/or bar operations, together with demonstrated leadership skills, we would love to hear from you.

Bring your passion for food and beverage service to Brisbane's most prestigious and largest conferencing and events operations. We are seeking motivated and energetic individuals who are committed to delivering exceptional service at a range of high-end conferences and exclusive events hosted at our world-class venue.

• Deliver outstanding customer service to guests during conferences and events
• Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
• Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards
• Take responsibility for your designated rooms or sections during service
• Ensure all food and beverages requirements are delivered on time and as specified
• Serve food and beverages in a professional and timely manner
• Maintain cleanliness and hygiene standards in all service areas
• Collaborate with kitchen staff and event coordinators to ensure smooth event execution
• Address guest inquiries and resolve any issues promptly and courteously
• Adhere to all food safety and responsible alcohol service guidelines
• Participate in pre-event briefings and post-event debriefings

• Undertake general waiting duties including taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Work cohesively as a team member.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Report any discrepancies in stock control.
• Ensure all checklists are completed prior to the conclusion of the shift.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests. 
• Use every opportunity to upsell and maximise sales. 
• Serve items with flair and professionalism according to standards set by the Outlet Manager.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

What you will do:

NRMA Treasure Island Holiday Resort is an award-winning Holiday Resort centrally located on the Gold Coast. We pride ourselves on excellent service and ensuring our guests have a memorable holiday experience.

We strive to provide the best Food and Beverage services to our guests in line with Resort and NRMA standards to ensure top notch guest service at all times. We have casual opportunities available to join the team, where every day is a holiday!  Take orders, run meals, clear tables, drinks/coffee service if required and work together with the kitchen team 

What you will bring:

• Experience in a restaurant, cafe, bistro and or previous customer service positions.
• Outstanding customer service skills - you are friendly, welcoming and no request is too small.
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Hold a current Responsible Service of Alcohol Certificate (a bonus!)
• Barista skills (a bonus!)

What’s in it for you? 

At NRMA Parks & Resorts we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA membership including discounts on car, travel, fuel, groceries, movie tickets, fashion, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Bistro Suzette, a delightful French-inspired bistro located in the heart of Brisbane, is seeking a professional and customer-focused Food and Beverage Supervisor to join our team. As a key member of our food and beverage team, you will oversee daily operations, ensure exceptional guest experiences, and lead our front-of-house team to success.

• Supervise and coordinate all front-of-house operations, including dining room and lounge bar.
• Train, mentor, and motivate staff to deliver outstanding customer service and maintain high standards of food and beverage service
• Ensure compliance with food safety regulations, hygiene standards, and responsible alcohol service practices
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Collaborate with the kitchen team to maintain menu knowledge and communicate specials to staff and guests
• Assist in organising and executing special events and promotions
• Stay informed about Brisbane's dining trends and local food regulations

We are seeking a dynamic and customer-oriented Food and Beverage Supervisor for our In Room Dining department at our prestigious hotel in Brisbane, Australia. This role is crucial in ensuring exceptional dining experiences for our guests within the comfort of their rooms.

• Oversee and coordinate all aspects of in-room dining operations, ensuring high standards of food quality and service
• Lead and motivate a team of room service attendants, providing guidance, training, and performance feedback
• Manage guest orders, ensuring timely and accurate delivery while maintaining excellent customer service
• Monitor and maintain food safety and hygiene standards in accordance with local regulations
• Collaborate with the kitchen team to update and improve in-room dining menus
• Handle guest inquiries, special requests, and resolve any issues promptly and professionally
• Manage inventory, place orders, and control costs while minimising waste
• Create and adjust staff schedules to meet service demands and optimize efficiency
• Ensure proper maintenance and cleanliness of all in-room dining equipment and service areas
• Participate in departmental meetings and contribute to continuous improvement initiatives

Additionally, your responsibilities will include: 

• Providing exceptional guest service at all times
• Maintain standards of hygiene for any food handling and presentation
• Up keep knowledge of outlet and offerings
• Ensuring both guest  and work areas are cleaned and stocked
• Assist with drink service, food service and opening/closing the venue
• Liaise with F&B colleagues and with other departments in the hotel to ensure good communication

Food and Beverage Lounge Attendant

Are you passionate about guest interaction, have impeccable service skills and are looking to develop your career in the hotel or hospitality industry?

Join our front of house team at the Qantas Lounge by Accor Brisbane.

We are looking for exceptional service superstars looking for an ongoing4-5 day week roster

Your weekly roster can include Saturday and Sunday shifts.

All shifts are are 4/5am start time 

Permanent Part-Time position

Own transport and drivers license is essential is the airport air train is unavailable during this start time

Key responsibilities:

• Face-to face interaction with a high volume of guests daily visiting the lounge
• Table clearing and food and beverage table service
• Creating memorable experiences providing food and beverage service - fine dining/a la carte/barista experience would be an advantage 
• Liaising with kitchen team to ensure the highest standard of food quality and visual appeal
• Ensuring the Qantas brand standards are maintained
• Ability to work a permanent/part-time roster.
• Must be flexible with finish time due to flight schedules or unexpected delays

What is in it for you:

• Deliver memorable service experiences for Qantas Frequent Flyers in one of the world's best airline lounges
• Access to Qantas Staff Travel benefits program
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Staff meals included
• Free airport parking
• Uniform included and dry cleaning

As a Food & Beverage Supervisor, you will be responsible for the following;

• The efficient running of the food and beverage service function to both meet and exceed customer needs and expectations with a focus on conference & events.
• Supervising and leading the team of food and beverage attendants in all areas such as; operations, employee engagement and training & development etc.
• Catering to the needs of all guests to ensure requests and needs are met.
• Liaising with relevant departments with regards to food & beverage distribution e.g. Kitchen.

We are seeking passionate and driven individual to take on the role of Food & Beverage Manager. 

As our Food & Beverage Manager, your responsibilities will include (but not limited to):

• Manage all team members in all aspects of the daily operation of the outlet, providing the necessary assistance where required;
• Ensures that approved service sequences and standards are established and maintained at all times;
• Trains, develops and monitors all team members to support succession planning;
• Oversees rosters, payroll budget, control costs to maximise profitability;
• Actions other duties as may be prescribed from time to time due to operational needs.

• Lead by example to provide efficient, friendly and professional F&B service to all guests
• Direct the functioning of the F&B operation relating to employees, guest issues, brand standard audits, facilities, sales and costs, to ensure maximum departmental profit is achieved
• Develop and maintain positive relationships with employees, guests, local community members and vendors
• Maintaining effective communication, giving direction, training & development of staff, support, timely feedback and recognition of performance

We’re seeking a Food and Beverage Supervisor to lead our multi-faceted operation, ensuring exceptional guest service, staff training, and a supportive work environment. In this pivotal role, you'll use your expertise in food and beverage operations to lead by example and inspire your team. You will also support with recruitment, rostering, and payroll to ensure smooth and efficient operations.

If you're passionate about hospitality and excited to be part of a thriving team, apply now to help us create exceptional events and unforgettable moments at one of the Sunshine Coast’s premier resorts!

The Position:

We are currently seeking an experienced Service Manager to join our team in Busselton, Bunbury or Australind.  In this role, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of Workforce Australia consultants within your designated area, as well as all relevant KPI measures.

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
• Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
• Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
• Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
• Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

About the Role

We are seeking a Senior UX Designer with strong service design expertise to lead the creation of seamless and engaging user experiences across digital and mobile channels.

In this role, you will take ownership of complex projects, leveraging your strategic thinking, problem-solving skills, and deep understanding of user-centred design to shape end-to-end customer journeys. Working closely with cross-functional teams in an agile environment, you’ll ensure our solutions are not only visually stunning but also functional, scalable, and user-driven.

Key Responsibilities:

• Lead Service Design Initiatives: Design and optimise customer journeys by mapping user needs, behaviours, and pain points, ensuring a seamless end-to-end experience across touch points.
• UX Strategy & Research: Conduct user research, usability testing, and workshops to uncover insights, define user personas, and develop actionable design strategies.
• Wireframes & Prototypes: Create low- to high-fidelity wireframes, interactive prototypes, and design specifications to communicate design ideas effectively.
• Collaborate Across Teams: Work closely with developers, product managers, and other stakeholders in agile sprints to deliver user-centred solutions that meet business objectives.
• Advocate for the User: Serve as a champion for the user by ensuring their needs are at the forefront of every design decision.
• Stakeholder Engagement: Communicate design concepts and decisions effectively to clients and stakeholders, fostering trust and buy-in.
• Design Systems: Contribute to and maintain design systems that support scalable, consistent user experiences across platforms.
• Stay Ahead: Stay current with industry trends, tools, and methodologies to bring fresh perspectives and innovative approaches to the team.

Oaks Sunshine Coast Oasis Resort are looking for a part time Night Guest Service Agent who is passionate about providing excellent customer service to join the team. This position will primarily work Monday and Tuesday nights, 10pm - 6am. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rate:

Monday - Friday: $25.80 + late night/ early morning penalties 

Saturday: $32.25 + late night/ early morning penalties 

Sunday: $38.70 + late night/ early morning penalties 

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.

Duties And Responsibilities: 

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less) 
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts 
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders • Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

Oaks Hotels Resorts and Suites are looking for a part time Guest Service Agent who is passionate about providing excellent customer service to join the team. This position will work approximately 25 hours per week. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

Improving employment outcomes for Indigenous Australians is a priority in the work we do at atWork Australia. To allow us to achieve this we have a specialised team of Indigenous Connections Coaches who work alongside our job coaches to further support our Indigenous Clients with their employment goals.

We are seeking a manager to lead the team of Indigenous Connections Coaches across the country and will be responsible for:

• Supporting, coaching, and giving strategies to Indigenous Connections Coaches to assist our clients into sustainable employment.
• Supporting Indigenous Connections Coaches to assist our clients with the transition into employment through supported interviews and first day and week support.
• Ensuring each Employment Region has relationships with Indigenous organisations who provide wrap around supports for our clients.

This is a great opportunity for somebody who is looking to take the next step in their career. The location of this role is flexible from any of our offices in South Australia, Western Australia or New South Wales. 

To lead this specialist team, it is important that you have a deep understanding of, and a strong connection with, Indigenous cultures and communities.

About the Opportunity 

We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,  

• Perform claims administrative tasks in support of the Case Managers

• Participate in the development of improved procedures for the administration of claims

• Receive initial notification of claims and implement action, check policy status, record on system and send claim forms

• Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording

• Arrange periodical benefit payments and payment of service provider accounts

• Process claim payments following instruction from the Case Manager

• Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals 

Maintain, service and repair TOMRA's pioneering reverse vending machine (RVM) installations and bulk processing equipment within your area of Tasmania to ensure maximum machine uptime and customer satisfaction.

This role will focus on conveyors, sensors, motors, mobile comms and other equipment.

 Driving between locations is a large part of the role & so a clean driving record & love for being on the road is paramount.

This is a highly autonomous position that would suit someone who enjoys working individually and is a highly motivated self-starter.

The successful candidate will be placed on a rotating roster which will include weekends.

What you’ll be doing:

• Servicing and maintaining installed equipment
• Reporting on service assignments and faults
• Installing kiosks and bulk processing equipment at new sites
• Providing excellent customer service to our partners and members of the public
• Analyse areas of potential improvement of products and report to local service team
• Undertake cleaning of equipment

SUMMARY

This is a field service engineering position, primarily responsible for traveling to customer sites, which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip
• Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centres
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Installing new equipment at customer sites, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required