We are seeking passionate and driven individual to take on the role of Food & Beverage Manager. 

As our Food & Beverage Manager, your responsibilities will include (but not limited to):

• Manage all team members in all aspects of the daily operation of the outlet, providing the necessary assistance where required;
• Ensures that approved service sequences and standards are established and maintained at all times;
• Trains, develops and monitors all team members to support succession planning;
• Oversees rosters, payroll budget, control costs to maximise profitability;
• Actions other duties as may be prescribed from time to time due to operational needs.

• Lead by example to provide efficient, friendly and professional F&B service to all guests
• Direct the functioning of the F&B operation relating to employees, guest issues, brand standard audits, facilities, sales and costs, to ensure maximum departmental profit is achieved
• Develop and maintain positive relationships with employees, guests, local community members and vendors
• Maintaining effective communication, giving direction, training & development of staff, support, timely feedback and recognition of performance

We’re seeking a Food and Beverage Supervisor to lead our multi-faceted operation, ensuring exceptional guest service, staff training, and a supportive work environment. In this pivotal role, you'll use your expertise in food and beverage operations to lead by example and inspire your team. You will also support with recruitment, rostering, and payroll to ensure smooth and efficient operations.

If you're passionate about hospitality and excited to be part of a thriving team, apply now to help us create exceptional events and unforgettable moments at one of the Sunshine Coast’s premier resorts!

As a Food & Beverage Supervisor, you will be responsible for the following;

• The efficient running of the food and beverage service function to both meet and exceed customer needs and expectations with a focus on conference & events.
• Supervising and leading the team of food and beverage attendants in all areas such as; operations, employee engagement and training & development etc.
• Catering to the needs of all guests to ensure requests and needs are met.
• Liaising with relevant departments with regards to food & beverage distribution e.g. Kitchen.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.
• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Ensure our guests have a great food and beverage experience and make holiday memories
• Staff accommodation available

What you’ll do:

This casual role will work predominately at the newly refurbished Derwent Bridge Hotel. However, you may also work at Pumphouse Point when required. You'll provide exceptional service with a warm welcome. You’ll treat our guests and customers as individuals, offering tailored options and solutions with a resilient and can-do attitude. On a daily basis you will:

• Undertake general waiting and service duties of food and beverages.
• Ensure accurate processing of dockets, including cashiering duties.
• Setup and reset restaurants and specific conference & function activities as required.

What you’ll bring:  

• Food and beverage service experience with a passion for great food showcasing local produce 
• Strong bar and cocktail making experience
• A vibrant attitude with the ability to work effectively as part of a busy team
• Genuine interest and knowledge of beverage products such as spirits, beer, and wine.
• A reputation for providing excellent customer service, engaging in great conversations with our guests
• Barista skills
• Valid Responsible Service of Alcohol Certificate (RSA)
• Possess a Do Food Safely Certificate of completion
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

As our Food and Beverage Operations Manager, you will play a pivotal role in shaping the dining experience at ibis Perth. You will be responsible for overseeing all food and beverage operations within outlet and on the event floor, ensuring a seamless experience for our guests while maintaining the highest standards of service and quality.

This dynamic position requires strong leadership, strategic thinking, and a passion for hospitality.

Your key responsibilities will include:
• Leading and managing all food and beverage operations, including restaurant, bar, and room service.
• Developing and implementing innovative service standards that enhance the guest experience.
• Collaborating with the Head Chef to create exciting menus that reflect current trends and guest preferences.
• Monitoring and controlling budgeted food and beverage costs while maximizing profitability.
• Ensuring compliance with health and safety regulations and maintaining impeccable hygiene standards.
• Training, mentoring, and inspiring a diverse team to deliver exceptional service.
• Gathering and analysing guest feedback to drive continuous improvement and satisfaction.
• Working closely with hotel management to align operational strategies with the vision for the refurbished venue.

Join us in crafting an extraordinary dining experience at ibis Perth, where your leadership and creativity can thrive!

Reporting to the Venue Manager, our Brewery Team of Food & Beverage/Bar Attendants play a major role in creating the vibrant service experience our guests have come to expect, providing service across our Brewery beverage, gaming and restaurant areas.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• To ensure we are consistently exceeding guest expectations through service and high-quality products. 
• Organise and control the day-to-day operation of Atelier by Sofitel In Room Dining and Mini Bar.
• Manage the service of food and beverage within the outlet where required.
• Ensure all areas are adequately staffed to service the anticipated business at an acceptable standard.
• Ensure that the outlet is set to the required standard. Following all departmental procedures, standard operating procedures (SOPs) and checklists. 
• Assist the Outlets Manager with the training and development of all ambassadors. Maintaining a detailed training log.
• Ensure cash float is counted at the start and conclusion of each use. 
• Ensure that all service and brand standards are met while on shift. 

We're currently hiring Food Services Assistants for immediate start in casual positions at St Ann's.

About us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

About the Role: Under the direction of the Chef/Cook, the Food Services Assistant is responsible to contribute to the implementation, monitoring and evaluation of the Food Safety Program (FSP); and the provision of a variety of quality food and beverages to meet the resident’s individual needs and preferences.

Key Duties:

• Contribute to menu planning to meet the resident’s needs and preferences.
• Preparation, serving, presentation and delivery of food and refreshments in accordance with the FSP.
• General cleaning in accordance with the FSP.
• Assist with the monitoring and recording requirements of the FSP. Examples include recording temperatures and receipting goods.
• Ensures the friendly and timely delivery of meals and refreshments to all residents.
• Report any concerns/difficulties experienced with care recipients in relation to food and beverages to the Registered Nurse In Charge

Essential: 

• Food Handling Course.
• Current National Police Certificate (or ability to acquire).
• Experience in residential aged care food services.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Learning, development, and growth opportunities.

Our purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.

We are in search of an experienced Cook to join our catering department at our St Ann's home in Hobart, Tasmania. This position is offered on a casual basis.

About Us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position: The Cook will work under the guidance of the Chef Supervisor to prepare, cook and serve nourishing, palatable and attractive in house meals for residents which are consistent with the guidelines of the Food Safety Program. On a day to day basis this position shall report to the Chef Supervisor. Indirect reports shall include other organisational management representatives.

Key Duties:

• Assist with the day-to-day preparation, provision and presentation of an excellent standard of food and drink, ensuring that all meals are well accepted by the residents.
• Assist with the provision of special dietary requirements of individual residents; as specified by the dietician, speech therapist or clinical care team to ensure all nutritional and hydration needs are met.
• Ensure items of stock required are reported to the Chef Supervisor for ordering.
• Documenting, communicating, implementing, delivering and monitoring of the Food Safety Program (FSP) in partnership with the Chef Supervisor.
• Support all catering staff to ensure a clean and non-cluttered work environment is maintained and to regularly promote safe work practices.
• Plan and carry out his/her daily workload in an organised and professional manner; with or without supervision, as per the required duties on that day.
• Any other task not defined but within the employees skills, as directed by the organisation.

Essential:

• Food Handling Course.
• A certificate relevant to the role (e.g. Certificate III Hospitality – Commercial Cookery).
• Current National Police Certificate (or ability to acquire).
• Experience in residential aged care.
• Experience in Hospitality.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

We offer:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

We are currently seeking an experienced Food Services Assistant to join our team on a casual basis. We have different shifts available between 6.30 am - 7.00 pm 7 days a week. The position is based at our beautiful aged care facility in Warrnambool, Victoria.

Who we are: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The opportunity: Under the direction of the Chef/Cook, the Food Services Assistant is responsible to contribute to the implementation, monitoring and evaluation of the Food Safety Program; and the provision of a variety of quality food and beverages to meet the resident’s individual needs and preferences.


Key Duties:

• Contribute to menu planning to meet the resident’s needs and preferences.
• Preparation, serving, presentation and delivery of food and refreshments in accordance with the FSP.
• General cleaning in accordance with the FSP.
• Assist with the monitoring and recording requirements of the FSP. Examples include recording temperatures and receipting goods.
• Ensures the friendly and timely delivery of meals and refreshments to all residents.
• Participates in the ongoing quality review of the FSP.
• Report any concerns/difficulties experienced with care recipients in relation to food and beverages to the Registered Nurse In Charge.
• Any other task not defined but within the employees skills, as directed by the organisation.

Essential: 

• Food Handling Certificate.
• Current National Police Certificate (or ability to acquire).
• Experience in residential aged care food services.
• Experience in hospitality or catering.
• Good communication skills both written and verbal.
• Car and drivers licence.
• Flexibility to work across multiple shifts.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

An exciting opportunity for a Quality Assurance Specialist has become available within the National Buying department of ALDI stores, based in Minchinbury. This position is an 18 month full time fixed-term contract.

As a Quality Assurance Specialist, you will play an essential part in assessing and enhancing the quality of formulated products across various categories. Through testing, researching and product development you will provide our Buying teams with effective recommendations for continuous improvement of formulated products and ensure we continue to deliver a quality product to our customers.

What does the role look like?

• Collaborate with key stakeholders to develop, communicate and update QA requirements in accordance with ALDI standards and legislation
• Provide technical consultancy to the wider Buying teams and ensure they are kept up to date with changing compliance requirements/standards
• Develop, review and monitor product specifications and QA requirements considering mandatory standards, industry standards and in-house requirements
• Liaise with the suppliers' development/R&D and QA teams, testing laboratories and Buying teams on technical issues
• Work with the Buying teams and suppliers to continuously improve ALDI branded products
• Support the external assessment and approval of products, including contracted specifications, artwork and corresponding claims
• Monitor complaint trends and assess products and support relevant departments to manage customer complaints as required.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

What you’ll be doing:

Working across our F&B outlets and events, including Blvd Café and Bar, amenities, in-room dining, Pool bar and conferencing and events.  Personally connecting, laughing and creating a sense of belonging for our guests.

The ideal candidate will be confident, reliable, engaging and ensure that our guests receive EPIC service every time. In addition, we are looking for people who enjoying helping their colleagues, working as a team and delivering quality products consistently.

 Some of the things you will be responsible for:

• Making the flawless coffee every time, perking up someone’s day with a perfect caffeine fix, one they’ll be back for!
• Delivering EPIC guest service
• Mixing and creating quality beverages - cocktails, mocktails, frappes, smoothies, juices and more
• Maintaining a clean and comfortable COVID environment
• Cashiering and providing guests their locals and ALL Live Limitless discounts
• Creating memorable dining experiences by connecting with our guests and locals in BLVD Bar & Café
• Ensuring our loyalty guests are recognised and receiving their benefits
• Delivering Room Service, amenities and Pool bar orders as required

The Position:

We are currently seeking an experianced Service Manager to join our team in Perth North.  In this role, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of Workforce Australia consultants within your designated area, as well as all relevant KPI measures.

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
• Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
• Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
• Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
• Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

We are seeking a dynamic and motivated Service Owner to lead in one of our largest Defence accounts, overseeing both traditional business functions and Hybrid Cloud managed services. In this senior role, you will be responsible for the end-to-end delivery, development, and management of Services, continually improving quality across multiple products and channels.

You will be the primary point to engage with service consumers, business owners, and related stakeholders, ensuring adherence to business processes and governance, while serving as an escalation point for delivery teams. The role specialises in managing communications for service launches and maintenance, ensuring compliance with change control and risk requirements, and collaborating closely with internal teams.

The Service Owner will create a service lifecycle roadmap aligned with both customer and business objectives, ensuring services are effectively integrated into the Configuration Management Database (CMDB) and documented accordingly. You will also track and manage service performance, improvements, and enhancements, collaborating with delivery teams to ensure services meet evolving customer needs.

• Address customer complaints and concerns promptly to maintain strong relationships.
• Identify and manage service delivery and security risks, ensuring effective mitigation.
• Lead a Continuous Improvement program, measuring and reporting on service outcomes.
• Audit services to meet company standards and productivity goals.
• Ensure successful execution of service changes and new service introductions.
• Communicate key updates to clients on service delivery, performance, risks, and issues.
• Coordinate post-reviews for Change, Incident, and Problem management for your services.
• Contribute to the development of KPIs and Service Level Metrics for service health.
• Generate and review reports to identify opportunities for service improvement.
• Represent service delivery in internal and external governance forums.
• Advocate for the customer in internal service review meetings.
• Influence the supply chain and collaborate on service changes, product development, and value delivery.
• Participate in negotiating SLAs and OLAs for the service.
• Maintain knowledge of customer operations, stakeholders, commercial obligations, and ICT industry best practices.

While the service owner is not a day-to-day lead role, you will be working with key strategic and delivery management groups advising on service strategy and service design.  Playing a substantial integration role across Service Management, Chief Technology, Solution Architecture and Service and Technology Operations to shape and lead Leidos ‘as-a-service’ solutions and service delivery.

A sample of metrics you will be expected to track and report on for your services include:

• Time to provision new capability/version of capability
• Performance to SLAs
• Total Cost of Ownership
• Cost per use for all relevant versions of the service
• Benchmark to industry
• Current Risk profile against plan, including resiliency assessment and security vulnerability
• Case metrics
• End User experience metrics for multiple types of Users

What you will be doing:

Provision of friendly and efficient food and beverage service that meets the guests’ expectations.

Your daily mission will include:

• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Taking orders, ensure following sequence of service to a 5 star standard.
• Keep tables and service areas clean and tidy by following a hygienic food service techniques during service.
• Take responsibility for your designated area / section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.

• Join a Great Team 
• Grow your career with an International company 
• Work in the beautiful Hunter Valley

Join Oaks Cypress Lakes Resort as a Assistant Food and Beverage Manager. This is your opportunity to supervise the day to day operation of a successful Restaurant, working within a experienced and professional Food & Beverage Department. 

This position will be working primarily within our Oak & Vine Restaurant, with an additional opportunity to work in either our Bistro or Conferencing. This is the perfect opportunity for a experienced restaurant supervisor step up and grow their career with Minor Hotels. 

With a long history of delivering sustainable and innovative packaging solutions to some of the most well-known brands, the Pact Packaging food division is looking for an accomplished Sales and Account Manager for our food division. You will develop sales opportunities for packaging for foods products through engagement of existing and new customers and manage customers at state and national level as you specialise in your category.

You are well known for your excellent communication and presentation skills and will bring deep experience in sustainable growth success. As a part of a solid team of likeminded professionals who have our customers and solution provision at the heart of everything we do, you will be able to develop lasting relationships, be flexible and strategic and are seeking the next step in your career. You will manage and lead the sales function for your products/market and will flourish in this role with exciting segment strategy in place.

Specifically you will:  

• Ensure that our customers are supported actively and with ongoing relationships in mind
• Conduct regular review meetings
• Identify and deliver on new opportunities and product sales strategies for foods packaging
• Prepare and present reporting and analysis on business activity, performance against targets and market industry opportunities
• Support preparation and submission of proposals that deliver a competitive and valuable service offering for customers and our business
• Represent the customers "voice" within the business and ensure their excellent experience throughout PACT
• Identify sales training needs and participate in sales training programs as required
• Liaise with Quality Assurance and production for the external issue of specifications for customer approval

Your skills and experience

 With a demonstratable track record in sales management and astute commercial acumen as well as practical experience in managing and sales to major accounts. You will also bring:

• Demonstrated commitment and belief of Safety in the workplace.
• Resilience with a strong desire to achieve, operational excellence and delivery of agreed growth objectives
• Strategic and collaborative approach that embeds and harnesses commitment to customer value and service excellence
• Entrepreneurial mindset, technical aptitude and understanding of manufacturing processes is highly beneficial

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

We are looking for a Customer Service Representative, with exceptional communication, organisational and precision skills to join our dynamic team based in Tweed Heads. Reporting to the Customer Service Supervisor, this is an exciting opportunity to work in a busy office environment and demonstrate your passion for exceptional customer service.

Enjoy a competitive salary package including annual bonus, generous super as well as various health and well-being initiatives including Employee Assistance Program.

What Will You Do?

Being the face of Lysaght for our customers, you will:

• interact with our customers over the phone, email and in person at the trade counter managing quotes, projects, orders, design, and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including, warehouse, transport, procurement, and sales departments to ensure customer expectations and requirements are met
• nurture and grow relationships with customers to uncover new business and sales opportunities
• resolving issues and seeking ways to improve the customer’s experience

More About You

With your positive attitude and willingness to develop yourself in the role you will need to bring:

• excellent communication skills – and being able to build effective relationships
• a high attention to detail is a MUST, focus and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues
• a team-oriented mindset
• a willingness to grow and develop yourself
• a dependable and reliable work ethic

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close day of Wednesday, 22nd January 2025.

• Excellent Career Opportunity, Global Company, Extensive Growth Aspirations 
• Utilise Your Exceptional Customer Service Skills at The Milton Brisbane 
• Hourly Rates: Monday - Friday: $25.80 p/h, Saturday: $31.23 p/h, Sunday: $37.47 p/h

The Milton Brisbane are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Oaks Brisbane on Margaret Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Due to internal movement, BlueScope Distribution is looking for a Customer Service Officer to join the Adelaide sales team based in Wingfield. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery.

With the support of an experienced team, you will be given every opportunity to further develop your career in customer service or sales with us here at BlueScope Australia. You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. 

What Will You Do?

Based in our sales office located in Wingfield, you will:

• interact with our customers over the phone and email managing quotes and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• nurture and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• excellent communication and interpersonal skills
• confidence to resolve issues effectively and efficiently
• a proactive approach in building constructive and effective relationships
• basic knowledge with Microsoft office and a willingness to undergo relevant training

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Monday 20 January 2025

About the Role: 

As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What You'll Be Doing:

• Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
• Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
• Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
• Collaboration: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Fielders business in our Novar Gardens team as a Customer Service Representative. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

Our supportive, customer-focused team at Fielders has a passion for service and team interaction, they represent the face of the business. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.

This is a Monday to Friday, day shift opportunity.

What Will You Do?

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you’ll be responsible for the following:

• interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia 
• providing internal support and regular feedback to our sales teams with customer and competitor information 
• resolve issues and seek ways to improve the customer’s experience
• ensure that tasks are completed in a timely manner and systems updated accordingly

More About You

You will enjoy working in a team environment and bring:

• excellent communication, negotiation and interpersonal skills 
• a strong customer focus with the ability to resolve issues effectively and efficiently 
• the ability to pick up new and custom IT systems quickly
• a proactive approach in building constructive and effective relationships 
• a high attention to detail and ability to complete multiple tasks simultaneously 
• a commitment to your own safety and well-being while caring for others

What’s in it For You

• Ongoing career development opportunities
• Ongoing trainings
• Employee benefits with discounts on health and wellbeing products and services
• Team lunches
• Team building activities
• Employee Assistance Program

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday, 20th January 2025