Customer Service - Yard Kalgoorlie Full Time - Monday to Friday Be part of a dynamic and fast-paced Customer Service team Safety First Culture Whilst manufacturing is our foundation, our team is our future.THE OPPORTUNITYAn exciting opportunity has become available for a Customer Service/Yard Team Member based in Kalgoorlie. This position involves working as part of our collaborative Retail Team - reporting to the Store Manager.RESPONSIBILITIES Provide exceptional customer service Locate finished goods and load to vehicles General housekeeping and providing support to the wider Retail team as required Strict adherence to our critical safety rules & contributing to a safe working environment ABOUT YOU Desirable – Forklift Licence A passion to deliver outstanding customer service Extensive experience driving forklifts and loading vehicles an advantage Commitment to accuracy Good Physical Fitness Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart REWARDS & BENEFITSFlexible Working Arrangements   |   Health & Wellbeing Initiatives   |   Traineeship & Apprentice Program   |   Career Development Opportunities   |   Paid Parental Leave   |   Employee Referral Incentive    |   Stratco Team Member Discount Card   |   Private Health Corporate Discount   |   Flu Vaccinations   |    Employee Assistance ProgrammeABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.OUR CULTUREStratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members ‘Return Home Safe’ every day.APPLICATION PROCESSIf this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.To see more information about Stratco & our careers please visit – stratco.com.au/careers

Click here to view more detail / apply for Customer Service - Yard

Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

Click here to view more detail / apply for Data Entry / Customer Service Administrator

To be successful in this position, you will have:  A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills  Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have Australian working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division  Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in NSW - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  

Click here to view more detail / apply for Customer Service Representative

Our client is a family-owned and operated organisation that has provided a wide range of material handling and lifting solutions for over 30 years. By manufacturing locally, they have become a leading supplier to mining industries across local and international markets. They provide tailored preventative maintenance, repairs and overhauls, along with safety and performance inspections to minimise their clients' downtime. Due to continuous growth, they are looking for a Service Administrator to join their team in Maddington. About the opportunityAs a Service Administrator, you will play a vital role in ensuring the smooth operation of our client's service department. Reporting directly to the Service Manager, your day-to-day will see you coordinating the activities of their technicians to maintain efficient service delivery to off-site locations across the state. In this role, you will: Schedule and delegate service and inspection tasks to technicians Maintain clear and effective communication with technicians to address any issues or concerns Oversee and process paperwork, including site access forms, inductions, and invoicing Collaborate with technical teams to ensure jobs are completed on time and to client specifications About youWe are seeking a candidate who is proactive, organised, and capable of multitasking in a dynamic environment. You should be comfortable working closely with technical teams and possess excellent communication skills. To be successful in this role, you will ideally have: Previous experience in service coordinating, preferably within a mechanical or related field Basic knowledge of crane operations and servicing, allowing you to effectively understand technician requirements Strong organisational skills to manage schedules, paperwork, and job requirements efficiently What’s on offerJoining our client's team means becoming a part of a supportive and family-oriented work culture. You will have the opportunity to receive hands-on training and mentorship as you take on this important role. With a 38-hour workweek and potential for overtime, you'll have the chance to grow your career while maintaining a healthy work-life balance. This is an excellent opportunity for someone who values growth, teamwork, and contributing to the success of a reputable company in the material handling industry. Keywords: Crane Technician, Maintenance Planner, Mobilisation, Scheduler, Service Administrator, Service Coordinator, Service Manager.   

Click here to view more detail / apply for Service Administrator - Crane Servicing

We are looking for a technically-strong professional with the ability to work autonomously and in a team environment by utilising strong communication and cooperation skills. You should be able to demonstrate Read More...

Click here to view more detail / apply for Senior Service and Sales Technician

We are looking for a technically-strong professional with the ability to work autonomously and in a team environment by utilising strong communication and cooperation skills. You should be able to demonstrate Read More...

Click here to view more detail / apply for Senior Service and Sales Technician

Plant Mechanic - Field Service 1 Posted Date:  9 Dec 2023 Location:  Kalgoorlie, WA, AU, 6430 Read More...

Click here to view more detail / apply for Plant Mechanic - Field Service 1

Auto Electrician - Field Service Posted Date:  11 Dec 2023 Location:  Tom Price, WA, AU, 6751 Read More...

Click here to view more detail / apply for Auto Electrician - Field Service

Customer Service Coordinator Penrith Competitive salary  Non-customer facing role Exceptional Benefits A great opportunity now exists for an experienced Customer Service Coordinator to join our small and friendly team. WHAT-S ON OFFER: a range of amazing employee Read More...

Click here to view more detail / apply for Customer Service Coordinator

Position Partners are currently seeking a Field Service Technician to join their team. This is a full-time permanent role be based at our branch in Silverwater. This role will report to Read More...

Click here to view more detail / apply for Field Service TechnicianSilverwater, NSW

Field Service Plant Mechanic - Kununurra Posted Date:  8 Dec 2023 Location:  Port Hedland, WA, AU, 6721 Read More...

Click here to view more detail / apply for Field Service Plant Mechanic - Kununurra

Sandvik Mining and Rock Solutions Service Technician – Mount Isa, Qld Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the Read More...

Click here to view more detail / apply for Service Technician - Field Service

The Person Australian Citizen or Permanent resident Fitter and Machinist Trade Certificate or equivalent from similar trade back ground i.e. Plant Mechanic Selling and Sales Skills Experience in Hydraulic Service Customer focused Proficient PC Skills Can Do Read More...

Click here to view more detail / apply for Service Sales WA

Swell Stays, a fast-growing Holiday Home Management Business, is on the lookout for an ideal candidate to join our vibrant and driven team.

We offer a Front of House/Guest Services position where you will manage all guest inquiries, handle complaints, provide concierge services, and act as the primary point of contact for guests and homeowners reaching out to Swell Stays.

This role operates from 8:30 am to 4:30 pm, five days a week. (We might consider a four-day workweek for the right candidate.) Additionally, you will be part of an on-call rotation, addressing urgent guest inquiries or emergencies outside office hours (typically once a month from Monday to Friday).

We're seeking:

Highly organised individuals with an eye for detail
Empathetic, friendly, and independent workers
Strong communication and customer service skills
Excellent multitasking abilities and time management
Local knowledge of the tourism industry
Willingness to learn and collaborate within a team
A strong work ethic with a proactive attitude
We are seeking a candidate who has a minimum of two years' experience as a Customer Service Manager

While we prioritise character over experience, preference will be given to candidates with prior high-pressure environment experience.

If you believe you possess the qualities required for this role, please apply via the provided link.

Note: Applications must include a cover letter to be considered. No phone or walk-in applications will be accepted.

Salary between $70 000 and $75 000

We look forward to receiving your application!

Hydraulic Hoses Technician - Hose Doctor / Mechanical Fitter / Mechanical Engineering Technician Great Remuneration Package Residential or FIFO THE ORGANISATION This company is an international Read More...

Click here to view more detail / apply for Hydraulic Hose Fitter / Mobile Service Technician (WA - PORT HEDLAND)

Defence Industry - Field Service Representative in South West Sydney Your new company You new business is an Australian Market Leader within the Defence Industry. They are a global business, offering substantial career progression and exciting defence projects across a variety of domains. They value innovation, integrity and technically astute individuals and will support to nurture you career development. A flexible culture and supportive team environment, will make for a fantastic working life within a business with substantial opportunities to advance your career. Your new role As a Field Service Representative, you'll be responsible for undertaking maintenance and operation of the equipment within their storage facility and across different Defence sites. You will be a part of the development and implementations of systems that help oversee maintenance and operational information across contracts. You will improve both reliability and function of Defence systems and equipment by implementing additions, changes and expansions. You will also calibrate equipment, complete technical investigations and also complete inspections. What you'll need to succeed

Hold current defence clearance(baseline clearance as a minimum)
Be ITAR compliant
Cert III in Electrical, Mechanical or Fitter trade
Experience within. Defence related industry is highly desired.
Proven experience with inspections, maintenance and repair of technical equipment
Be able to work across trades

What you'll get in return Join a company who pride themselves on being an equal opportunity employer and value their employee's skills, career growth and personal development. What you need to do now If you are interested in this position and feel you have the skills described to be successful, click 'apply now' or for more information and a confidential discussion, or to find out about more opportunities within the Defence Industry, contact Holly Powell on 02 9049 6980 or [email protected] Please click here to apply.

Position Title: Engineering Project and Service Manager - Hydropower
Position No: SYD00001
Department: HYDRO
Reporting to (D&C)1: Managing Director
Reporting to (FLM)2: Director – Service and Rehab Australia
Location: Sydney NSW 2000
Location type: On-site/Office based with travel
Employment Type: Full-time Contract


ABOUT ANDRITZ

The ANDRITZ GROUP is a global market leader in the supply of plant, equipment, and services for hydropower stations, the pulp and paper industry, for solid/liquid separation in the municipal and industrial sectors, the steel industry, as well as for the production of animal feed and biomass pellets.

Headquartered in Graz, Austria there are approximately 28,000 employees world-wide.


JOB PURPOSE STATEMENT:

The objective of this new role is primarily to manage the supply and services of Electrical (E) and Mechanical (M) equipment package with the Andritz Hydro project team, JV partners, subcontractors and customers. This includes project, service and O&M business in both sales activities and proposal management as well as order execution.

- Conduct detailed contract review and coordinate progress meetings with all stakeholders
- Secure in full- and on-Time delivery of the components to the customer and achieve all associated milestones in the program
- Support the Service Hydro team in the bidding phase, sourcing, and installation activities
- Maintain close collaboration with the global project team (across multiple time zones)
- Deliver a best practice OHS&E attitude and performance


VALUES

Andritz employees are expected to consistently display the Andritz values of:

- Integrity (Ethics/ Transparency/ Compliance)
- Respect (Responsibility/ Fairness/ Respect/ Teamwork/ Performance
- Reliability (Respect/ Customer Orientation/ Quality)
- Sustainability (Environment/ Safety)


KEY RESULTS AREA

Project Execution 50%

Responsibilities:
- Coordinate our total supply and service package with the customer(s)
- Maintain close collaboration with all stakeholders regarding project progress and scope of supply
- In coordination with the project team, discuss and resolve contract related concerns with the customer(s)
- Monitor customer service, invoicing, expenditure, payments and administration costs
- Conduct regular review of contract requirements and communicate any variations
- Ensure timely and accurate completion of sales/service activity and customer reports (Weekly, Monthly or Annually as directed by Management)
- Coordinate activities in accordance with all local requirements and regulations, to ensure a smooth supply performance to the customer
- Manage specific Australian Standard (AS) requirements with the project team
- Identify and report any inconsistencies, hazards or risks (including proposed resolutions), to the project team
- Deliver and support excellence in OHS&E according to AS4801 and any other relevant standards
- Ensure accurate and thorough documentation of customer interactions and activities including the maintenance of accurate customer contact list and visit reports

Sales and Proposal Management 50%

Responsibilities:
- Develop competitive supply and service concepts in consultation with global experts within Andritz
- Develop competitive Operation & Maintenance concepts for maintaining power generation assets and synchronous condenser plants
- Elaborate appropriate technical solutions to satisfy customers’ needs
- Use product and technical knowledge to prepare estimates and tenders in accordance with sales and pricing policy
- Support the development of the local procurement concepts, a reliable local transport and logistics network and a local equipment installation program
- Negotiation with sub-suppliers and customers on behalf of Andritz Hydro
- Remain informed and up to date with regard to Industry related news, competition activities and product knowledge (Market Intelligence)
- Continuously and actively develop personal skills and knowledge relative to performance obligations
- Establish and develop the appropriate sales/service strategy for the sales of engineering services, supply contract for mechanical and electrical equipment in the Hydropower industry throughout Australia
- Identify new opportunities, promote new technologies, and/or replacement or modernisation of machinery and parts
- Respond to requests for sales opportunities through the development of proposals including bid formulation, reviews, approvals and submission, in consultation with key stakeholders
- Post proposal submission, assist with contract negotiations, reports on bid progress and ultimately, transition successful bids into implementation – all in consultation with relevant parties


KEY MEASURES:

Primary:
- Delivery (In Full and On Time) of agreed project outcomes
- Delivery on actions arising from meetings with the energy utility(s)
- Delivery on actions arising from meetings with the internal project team (off-shore)
- Delivery of actions on Service and Spare Parts and O&M Business
- Management and support of a proactive OHS&E delivery in accordance with contractual, regulatory and ethical standards
- Compliance to local company policies and guidelines

Secondary:

- Assist in the development and support of National sales opportunities for Andritz Hydro
- Develop and maintain key relationships with all stakeholders


OUR OFFER

Meaningful Work – ANDRITZ remains forefront of future engineering technologies and is committed to successfully delivering innovative, high-quality, environmentally responsible solutions to our customers, shaping the future we live in. Why are we so successful? Because we are passionate and love what we do!

Full Project Involvement – Working both locally and globally in a variety of key industries, our employees follow their design throughout the entire project lifecycle: from the initial concept, right into the field for commissioning. Employees and customers are both direct benefactors of this “total commitment” approach.

Professional and Personal Growth – As we continue to innovate and grow, so do our employees. From challenging and innovative work assignments to structured training programs, ANDRITZ provides employees with countless opportunities to grow their knowledge and be the best both professionally and personally.

Flexible Opportunities – ANDRITZ understands that life is a dynamic balance between personal and professional and believes that a successful and fulfilling career varies between people, so we offer a broad range of flexible opportunities.

Working Location - We offer a highly attractive office environment in the centre of the CBD in Sydney, close to the Sydney Harbour, coffee shops and various food courts.


CANDIDATE REQUIREMENTS & ATTRIBUTES

Education:
- Bachelor and/or Master’s degree in Mechanical or Electrical Engineering

Experience:
- At least 8 years demonstrable experience in senior technical roles in the in the Hydro sector, combined with successful project management/service management and execution experience.

Technical Competencies and Skillset:

- Project management/service experience with Hydro power projects or similar
- Extensive product, technical & field knowledge of the Hydro portfolio or similar
- Experience in Operation & Maintenance of power generation assets
- Experience in rotating equipment
- Experience with statutory licences, principal contractor role, and working permits
- Advanced knowledge of the MS Word, MS Excel, MS PowerPoint and MS Project
- Knowledge in an ERP system of advantage
- Ability to plan and manage your work effectively towards achieving objectives.
- Commercial & entrepreneurial awareness
- Good planning, communication & coordination skills
- Customer service orientated
- Takes ownership & initiative
- Fluency in German highly regarded

Note: This position description is not exhaustive. It represents the general position functions

Food & Beverage Operation Manager

Title: Food & Beverage Operation Manager
Reports to: Hotel Manager
Business: Tom Price Hotel Motel
Salary: AUD 70,000 – 80,000

Located in Tom Price Western Australia, Tom Price Hotel Motel has a restaurant, a bar and barbecue facilities. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travellers. We are searching for an energetic and capable Food & Beverage Operation Manager to oversee our busy bar and restaurant.

Summary of Position:
• Plan and Organise Functions and Special Events
• Oversee product quality and operational standards.
• Oversee and coordinate the day to day tasks necessary.
• Manage Staff.
• Knowledge of Company objectives.
• Liaise with other section Managers, and Group coordinators as required.
• Comply with legal and ethical standards.

Major Duties:
• Planning menus by consulting with chefs; estimates food costs and profits; adjusts menus.
• Making sure each guest will receive great dining experience through interactions with guests.
• Motivating and developing team by providing departmental training.
• Being part of hiring and training new joiners as brand standard.
• Scheduling and managing employees, as well as overseeing inventory.
• Resolve customer complaints regarding food quality and service.
• Making sure business complies with health and food safety regulations.
• Ensuring restaurant meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

Responsibilities:
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Manage and liaise as required to ensure the smooth running of all functions.
• Schedule staff: rosters as required to anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Ensure that all food and products are high quality and prepared and served following set standards- served according to the restaurant’s portioning, cooking, and serving standards.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Appropriate pricing and quoting for functions.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Continually strive to improve staff skills and development.
• Be involved in recruitment decisions.
• Develops and execute a monthly marketing plan.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs of Tom Price Hotel Motel.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.

Qualifications:
• Degree Level of Qualification or Five Years of on the job work experience.

Main Skills and Experience:
• Excellent communication skills and ability to multi-task.
• Ability to work effectively and efficiently in a team environment.
• Minimum of 3 years of experience
• Experience in similar role.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.

As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.

This role can be based in Brisbane, Melbourne or Sydney (however we may also consider Perth). We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Service Delivery Coordinator you will be focused on:

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and understand service delivery and SLA conformance.

Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. Project management experience or exposure would be a huge advantage.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Job Description

As the Senior Manager - Food Safety & Compliance you will report directly to the Associate Director - Food Safety & Supplier Management in the Upstream Supply Chain Operations Team and will manage a small compliance team.

You will…

Manage the full supplier audit programme for HelloFresh AU, inclusive of carrying out audits as required.
Ensure that all audits & supplier visits are closed out on time and in full.
Manage the full VACCP Programme for HelloFresh AU.
Manage, in conjunction with the FSQA Category Manager, food safety complaints including responses and follow up activities, including root cause analysis of recurring issues.
Manage the customer complaint process from end to end in conjunction with Customer Care.
Coordinate and execute initiatives related to the ethical trading and other related sustainability policies in conjunction with the Strategic Procurement Team.
Manage the internal process of external supplier non-conformance reporting, carrying out data analysis to ensure trends are identified and followed up.
Manage the preparation of reports for Supplier Relationship Management meetings, in conjunction with the FSQA Compliance Coordinator and FSQA Category Technologists.
Manage compliance reporting for the FSQA function, ensuring reports are prepared on time and issues escalated as necessary.
Provide Key Cover and management support to the AD Food Safety & Supplier management in the day to day management of FSQA Upstream Team.

You have…

A food safety and compliance background, with a relevant degree.
5+ years food industry experience which has included the management of direct reports.
Internal and external auditing experience is key for this role, ideally working in a GFSI certificated environment, and a Lead Auditor Certificate is desirable.
A sound understanding of Quality Management Systems, be familiar with GFSI standard requirements and a good knowledge of FSANZ regulation.
A HACCP qualification is desirable.
Excellent planning, prioritisation and organizational skills to manage multiple priorities.

You are…

Obsessed with food!
An exceptional written and verbal communicator, and are able to tailor your communication style and content to varied stakeholders
Demonstrates energy, enthusiasm, commitment, initiative and a can-do flexible attitude
Embraces change, challenge and working in an autonomous way
Able to travel periodically to carry out supplier audits.
Excellent English skills are required.
Intermediate/Advanced Gsuite and MSsuite skills.
Adept at data manipulation and analytics.

What you’ll get in return…

The chance to have a significant impact on one of the fastest-growing global food technology companies in an exciting growth phase
Company discount - 70% off HelloFresh boxes
Flexible working arrangements
Egoless environment, constant learning with room for personal growth
Free access to Headspace
HelloFresh Academies - monthly internal learning & development
A diverse and vibrant international environment.

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia.

Location: Chippendale Head Office / hybrid working environment

Salary: $100,000 + super

The Role As our WA Food & Safety Expert, you will ultimately be responsible for the implementation & adherence of Civeo Australia’s food safety standards across our 13 sites.    Reporting to our Read More...

Click here to view more detail / apply for Food & Safety Advisor

Australian Citizen or Permanent Resident Hydraulic fitter trade or equivalent 2-5 years field service or hydraulic system experience Competent level of hydraulic knowledge High focus on Quality and attention to detail Dynamic performer and achiever Planning Read More...

Click here to view more detail / apply for Field Service Technician