About the business

Journey Beyond is focused on bringing Australia’s most unique and iconic experiences to life. We aim to take guests beyond, to ignite their imagination, and to transform the amazing into the breathtaking.

The Rail business is made up of Australia's iconic train journeys, The Ghan, Indian Pacific, Great Southern and The Overland. Rail Expeditions is part of the Journey Beyond Group, a dynamic experience-based tourism business focused on sharing the special places in which it operates and creating and shaping lasting memories for all of its guests.

About the role

An exciting opportunity exists for experienced, energetic and passionate hospitality professionals to join our Guest Service team creating memorable first and last impressions through high-quality service and experiences. We are seeking candidates with excellent interpersonal skills, who are passionate and proud of the service they deliver and consistently willing to go above and beyond for our guests.

Some of your tasks will include;

• Greeting guest upon arrival and assisting them with check-in and concierge services
• Service of guests in the main terminal, including food, beverage and guest inquiries
• Host and provide guest service at the Adelaide-based off-train experiences
• Operating the souvenir and merchandise area
• Housekeeping duties around the terminal
• Administrative duties and guest bookings support, including guest check-in
• Other duties as requested

This position will require long periods of your feet, using office equipment and some lifting duties will be required. Candidates with demonstrated experience delivering high-quality guest service in a front-of-house hospitality environment will be highly regarded. Barista experience is desirable. Successful candidates will require a current Responsible Service of Alcohol certificate.

The departure times of our journeys vary, and you will require flexibility with working hours, including weekends and public holidays.

This is your opportunity to be part of a business with a passionate focus on continuous improvement and high-quality customer service.

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do

At the moment, as a Service Configuration Manager, you will be focused on:

•     Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous Service Configuration Management services for organisations

•     Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating CIs  within the CMDB and actioning Service Requests to update CIs in the CMDB

•     Provide accurate reporting for our customers

•     Manage and highlight exceptions within the CMDB

•     Provide quality customer service through adherence to Datacom’s Service Configuration Management service delivery methodology and processes

•     Bring experience in ITSM technologies and their capabilities

•       Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate asset and configuration information is recorded and maintained

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation  team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as  Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model.  As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Newcastle area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

• Your chance to join a market-leading, global organisation
• Work within a dynamic, supportive, and collaborative team environment
• Opportunities for growth and development

*** Do you have a spark - do you have passion - do you have great positive energy? ***

Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our fast-paced Sydney-based team. We are looking for someone with excellent communication skills, the ability to prioritise, and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.

The key objectives of this role are to maintain and increase Rentokil's Initial sales and customer services, handle customer complaints and inquiries, and provide outstanding customer service. The role also sees someone providing leadership, training, and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.

Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain, and service our extensive customer network.

What's in it for you:

• A market-related salary plus great benefits
• The chance to work for a multi-national business offering excellent growth and development opportunities
• An experienced, supportive, and collaborative team environment

The main duties for this role include:

• On-going training, development, and coaching of the team to support high performance and ensure team members have a thorough understanding of their roles and responsibilities
• Monitor individual and team performance to build customer service capability and high-performance customer service outcomes
• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Develop and support a positive team culture of continuous improvement
• Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
• Managing customer escalations and liaising with internal departments to resolve complaints
• Report on a daily basis activity and results
• Providing administrative and account support including month-end processes

The ideal candidate will possess:

• Previous experience with customer service in a leadership role
• Essential Experience in working and/or running a call center
• The ability to build long-term internal and external relationships
• Exceptional written & verbal communication skills
• Attention to detail and problem solving
• Intermediate Microsoft Office skills
• Time Management and Organisational Skills

The successful candidate must be able to pass a Pre-employment medical, drug, and alcohol screen as well as reference checks.

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Dubbo area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
Our Service Desk is a 24/7 operation. These roles are for our day shift team- Monday to Sunday 6am to 8pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Grow and develop alongside Accucom, developing Industry relevant skills and technologies
• Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage
• Norwest location
• Previous MSP experience essential
  
  

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

Role Description:

The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

Responsibilities:

• Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
• Engaging with clients in a professional manner in a clear and concise way.
• Following communication procedures and ensuring transparency throughout support / project process.
• Work with level 2+ engineers to resolve client issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

The Successful candidate must display several of the following skills and technology proficiencies:

• 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
• A current working with Children check
• Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

Why Work @ Accucom?

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

Only candidates with current working visas or permanent residents of Australia will be considered

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre or internal sales environments (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable.
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample on-site car parking.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

As a Senior Service Desk Agent, you'll look after Tier 2 resolutions being a point of contact to our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible!
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 8:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the customers they support.

In our successful candidates we are looking for:

• Self-starters who are motivated to further develop their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
  

If you have any of the following skills and qualifications, this will be advantageous to your application:

• ITIL v3 foundations
• Experience using Service Desk ITSM tools or CRM tools
• Windows 7 through 10
• Microsoft Office 2007 through O365
• Active Directory
• Web browsers
• Web and Mobile applications
• Microsoft Exchange
• Hardware and Software installation
  

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness and ability to obtain a Baseline or NV1 Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

Due to rapid growth we are adding 2 new roles to our Customer Service Team which will primarily be responsible for communicating with our customers via our numerous social media platforms.

Main Responsibilities

• Communicating with customers & ensuring customer satisfaction through social platforms on comments and DMs and via emails & live-chat
• Handle customer queries professionally, provide knowledge & solutions and follow up as required
• Ensuring customer profiles & communication is documented

• Provide backup and support to other Customer Service team members as/when requested

• Experience working in a customer service role
• Strong organisational skills, ability to multitask and show initiative
• Comprehensive computer skills with an iMac
• Strong attention to detail
• Knowledge of social media platforms, primarily Instagram & TikTok
• Flexibility to work a rotating roster and extra hours when required

• Generous monthly clothing allowance + ongoing discounts
• Fun events throughout the year
• Exciting career opportunities
• Onsite gym, weekly pilates onsite
• Kitchen stocked with goodies including fresh fruit and coffee

Camplify Holdings Limited (CHL): is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay.

Camplify: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified as one of Australia’s fastest-growing companies, placing #9 in the AFR’s Fast 100 (2022) and #4 in AFR’s Most Innovative Companies (2022).

PaulCamper: another peer-to-peer van-sharing platform, was founded in Germany in 2013 and has since expanded to Austria, the Netherlands and the UK. PaulCamper was acquired by CHL Group in 2022 and continues to operate from its HQ in Berlin.

MyWay: launched in 2023 – provides a suite of insurance products to RV owners and hirers, giving them the confidence to fully engage with CHL Group’s peer-to-peer platforms.

Together, these three brands form a global group focused on elevating outdoor experiences through scalable tech solutions.

Our culture: from Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

The Role

We're on the lookout for someone to join our awesome Customer Service team. They’re the first point of contact for our owners and hirers (customers) via phone, tickets, and live chat. They help our customers with all sorts of things from finding the right vehicle to hire, helping with listings, verification checks and managing breakdown and accident call-outs.

If you would like to join this incredible team, you’ll need experience in a customer service role (ideally in a call centre). We’re open to your industry experience but insurance, travel, hospitality or retail would help set you up for success. Exceptional communication skills and the ability to actively listen and respond empathetically to customers is essential. You also need to be comfortable thinking on your feet and problem solving. Geographical knowledge and understanding of Australian and New Zealand locations would also be an advantage.

This is a fast-paced role so strong multi-tasking skills and the ability to switch between systems whilst talking to customers is required. This is a full time position working out of our headquarters in Newcastle, NSW. The team is very close-knit, fun and collaborative and sets all new team members up for success with a comprehensive onboarding and training program.

• Able to work a 7-day a week roster (mostly Mon-Fri but some weekends required)
• At least 2 years experience in a customer service and/or sales role
• Experience in a call centre environment (desirable, not necessary)
• Strong communication skills
• Resilience, work well under pressure and within a rapidly changing environment
• Effective time management skills with the ability to prioritise tasks

• Comprehensive training
• Work in a fun dynamic ASX-listed start-up
• Employee Share Scheme
• Van hire and product discounts
• An additional 2 days’ annual leave to go camping
• Employee rewards & recogition
• The opportunity to work with a team of creative go-getters who are passionate about -promoting thousands of vans and endless adventures!

What You'll Do:

Reporting to the Food and Beverage Operations Manager, you will assist in guiding the Food and Beverage team across multiple facilities to delivery an exceptional experience for all team members and resort guests, play a leading role in designing & executing the Food & Beverage Operations within the resort.  You will also:

• Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
• Maintain these standards whilst working within monthly financial budgets set by NRMA.
• Work professionally alongside the Chef, Resort Management and Events Team, to create industry leading outlets and functions, and
• Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
• Train and guide Food and Beverage Hosts and ensure service standards are met
• Lead team members in all aspects of the daily operation of the Restaurant/Café, providing the necessary assistance and training where required
• Barista duties as required
• Other duties as may be required from time to time due to operational needs and much more!

What You'll Bring:

Ideally, you will have previously managed or held a senior role in a Food and Beverage department you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Experience in a restaurant and or previous customer service experience.
• Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds
• Ability to communicate to the resort team the NRMA business goals, as well as the resort specific goals, and to encourage and support initiatives which may assist those goals
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations
• Knowledge of relevant statutory/regulatory requirements impacting on resort operations such as Liquor Accommodation Acts and Environmental Legislation

Know You Belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

Meet The Team: CLICK HERE

Main Responsibilities

• Communicating with customers & ensuring customer satisfaction on emails & live-chat
• Handle customer queries professionally, provide knowledgeable solutions and follow up as required
• Ensuring customer profiles & communication is documented
• Working with the returns team on processing returns & faulty replacements
• Assisting with warehouse duties and stock management
• Provide backup and support to other Customer Service team members as/when requested

• Previous customer service experience (either online or in-store)
• Strong organisational skills, ability to multi-task & show initiative
• Experience in a fast paced working environment
• Excellent communication skills
• Excellent attention to detail
• Strong grammar skills
• Comprehensive computer skills with an iMAC

• Generous monthly clothing allowance + ongoing discounts
• Fun events throughout the year
• Exciting career opportunities
• Onsite gym, weekly pilates onsite
• Kitchen stocked with goodies including fresh fruit and coffee

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full time basis in Albury.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance

Requirements :

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials-

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Are you looking for meaningful work in a supportive environment with long-term employment and development opportunities?

The Organisation:

Respect is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our residents and the supportive and respectful working environment for our employees.

The Position:

We are currently seeking Food and Cleaning Services Assistants to join our team. There are multiple opportunities available.

The positions are based at our Cooinda residential aged care home in Lithgow, New South Wales.

The successful candidate will have:

• Previous experience in residential aged care or a similar environment.
• A relevant qualification.
• A genuine interest for working in aged care.
• Well-developed customer service skills.
• An ability to communicate with a diverse range of people.

To be considered for employment with Respect, each candidate is required to provide a current National Police Certificate without conviction that would preclude employment in aged care.

In return for your dedication, we offer:

• Competitive remuneration and benefits.
• Attractive pay incentives, along with not-for-profit salary packaging.
• The chance to engage in purposeful work within a values-driven organisation.
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritizes well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Bathurst/Lithgow area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians!

We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

As a Customer Service Representative, you will be providing essential services to people across Australia and the world.

About The Role

As a Customer Service Representative supporting the Department of Home Affairs team, you will be providing support services to customers in relation to visa, citizenship, trade and customs related matters.

Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.

With access to knowledge content, extensive training and leadership support, you will work in a fast paced, but rewarding role where each call enables you to help a client become more self-sufficient.

Operating Hours
This is a Full-Time opportunity, we require full availability across our operating hours, Monday to Friday between 7:00am and 7:00pm, with shifts scheduled on a rotating roster.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• A willingness to complete an AGSVA Baseline clearance and a Home Affairs Employee Suitability Clearance (ESC).
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!
  

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
 

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI