About us: 

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The Associate Service Technician 24/7 position is a vital role that significantly contributes to the continuity and efficiency of our DC Operations teams. The Associate Service Technician role is designed to uphold the highest standards of operational excellence and to ensure the continued customer satisfaction and data centre uptime we are known for. This role encompasses supporting customers, maintenance and monitoring activities, and is a key role in CDC’s career pathways initiative with investment in learning and development opportunities, as we empower our teams for future growth.

Other responsibilities include:

•  Support and engage with Customers, Service Technicians and contractors undertaking support activities and overseeing maintenance works
• Monitor critical infrastructure to ensure continuity of services and no disruption to client’s or business operations,
• Utilise electronic monitoring systems to proactively oversee and monitor site conditions
• Respond to customer requests and critical events swiftly,
• Ensure personnel are performing activities safely and in accordance with CDC’s processes and procedures.
• Provide timely reporting of events, and support restoration to normal operations.

Benefits, Training and Offerings: 

Our training program provides tailored content through our CDC Academy, specifically designed for individuals starting out in this role. You'll learn hands-on by shadowing and working alongside our experienced Service Technicians, gaining essential knowledge to develop your skillset. This role is pivotal in ensuring the reliability of our data centres, offering an excellent avenue for those looking to launch their career in the Data Centre industry.

About you: 

This is a great opportunity for someone who might not necessarily have a trade qualification, but has an interest in growing and developing a career within a rapidly growing technology company.

• Previous working exposure within IT, telecommunications, trade, industrial facilities, or other technical environments
• Exposure to working with diverse teams, including internal stakeholders, SMEs and external service providers.
• Ability to identify risks and provide effective and innovative solutions.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Closing Date: 11.55pm, Monday the 11th of March 2024

• Undertake general waiting duties including taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Work cohesively as a team member.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Report any discrepancies in stock control.
• Ensure all checklists are completed prior to the conclusion of the shift.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests. 
• Use every opportunity to upsell and maximise sales. 
• Serve items with flair and professionalism according to standards set by the Outlet Manager.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Position Name: Team Leader – Service Delivery (Housing)

Location: Sydney/Melbourne

Skills: Excellent Presentation skills, Housing Experience, Attention to detail, great leadership skills

Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Role Purpose:

To manage the Cx Housing Service delivery business to achieve revenue numbers and KPI’s in line with the agreed business plan target. This will include working closely with the Sales team and support team to drive the targeted outcomes.

A key objective will be the increase in customer satisfaction with service and consulting engagements reflected in the customer surveys and delivery of recognised revenue objectives for the team. You will also be responsible for ensuring we have capability in terms of human resource and infrastructure to achieve the desired outcomes.

Your responsibilities will include the implementation of initiatives to improve the delivery capability, increase utilisation, increase project profitability and reduce risk.

You will establish close working relationships with other business unit mangers within Civica with a focus on the Product, Support and Sales teams.

Role Requirements:

You are required to actively manage the services team and be accountable for the agreed revenue outcomes and performance KPI’s. This will include the development of business processes and approach in line with the promoted company standards.

You will be responsible for ensuring your team is adequately equipped to achieve their individual goals through appropriate training/education and the provision of tools (software and diagnostics) to facilitate the service provision tasks.

Manage and develop a team of service professionals with a comprehensive knowledge of solution elements to facilitate excellent delivery outcomes. The functional specialities within the team include Project Management and Cx Housing and Asset Management Consultants.

Foster and maintain effective communications with customers to optimise the Civica partner relationship model and provide customers better outcomes through the provision of:

• Clearly documented and communicated service agreements
• Services delivered on time and budget to agreed outcome
• Packaged services
• Preconfigured solutions using best practice principles
• Proactive communication process

You will provide appropriate feedback on all these areas back to the business.

You will work with the sales, support and development teams to ensure we are working collectively to deliver to expectation.

Key Performance Criteria:

• Achieve revenue and profit budget in line with agreed target
• Agree and communicate revenue targets for the team
• Achieve high customer satisfaction levels reflected in KPI’s measured through customer surveys and internal monitoring.
• Develop a library of leading practice business processes that can be subscribed to by customers
• Deliver all projects on time and within budget
• Make services available in a timely manner (less than 8 weeks)
• Work toward a target billable utilisation rate of 70%across the team.
• Work closely with the development and support to foster a team culture around shared outcomes i.e. refined support handover process, support blitzes
• Deliver to customers expectation in line with the SOW and Project Plan
• Maintain pre-config and associated documentation (including SOW and Configuration Spreadsheet)
• Continue to monitor and refine our service strategy to achieve the desired outcomes
• Build relationships with key customer accounts for reference ability
• Monitor and review strategies in this sector (locally and internationally) to ensure our offerings and delivery mechanisms remain current.
• Ensure our Projects Co-ordination and governance are equipped to deliver projects to expectation (Prince 2 certified)
• Work with management to provide accurate and regular reporting on forecasts and progress toward targets.

Preferred Skills:

• Strong people engagement ability
• Exceptional corporate presentation
• Cooperative, positive and mature attitude
• A deep understanding of the allocated product market and customer requirements
• Self-motivated, driven and enthusiastic
• Have a strong customer orientation with excellent communication skills for understanding application problems and clearly explaining solutions
• Experience applying technology to Housing business scenarios
• A demonstrated track record of meeting or exceeding revenue targets
• A demonstrated ability to work in team environment.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Senior Service Desk Engineer who is looking for ad hoc and contract opportunities. This opportunity would be perfect for an IT specialist who is currently studying or returning from long term leave and is seeking part time work or someone running their own small IT business seeking additional work.

Role

In this role you will:

• Provide ad hoc and contract onsite desktop and IT infrastructure support to our customers across Sydney
• Be involved in support and project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Strong experience working with inside IT
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive hourly rate
• Fantastic work culture
• Mature clients who seek great support
• Great dispatch team who will liaise with you to negotiate work and opportunities

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Your Career

This strategic channel role will develop the full 360 degree Cloud Service Provider partner led growth from leveraging Cloud Service Provider (CSP) partner teams, CSP partner reach and marketplaces. Reporting to the ANZ Cloud Service Provider Manager you will center your role on developing and growing channel led opportunities with partners who actively drive revenue for their business via cloud providers and marketplaces.. You will be responsible for educating and engaging the sales account teams within partners and at Palo Alto Networks on the benefits of tri party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital future. Success in the role will also require developing a strong internal network across Palo Alto Networks teams, including marketing, inside sales and Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow partner led marketplace transactions and New Customer Acquisitions
• Grow service creation for partners from customer cloud migrations and operations
• Business development with partners involvement to help activate them on Palo Alto Networks offerings
• Build a strong business network within the cloud service providers channels organizations - It is your responsibility to continue to nurture and grow your network
• Engaging with key stakeholders (Channel leadership, Channel Business Managers, Cloud Service Provider Partner Managers) build and execute on a your CSP channel plan
• As part of the overall plan, activate current marketplace partners, identify and recruit new partners who have viewed marketplaces as a relevant pathway in their go-to-market strategy
• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
• Work well in a team environment to ensure partner and customer satisfaction
• Design compelling value proposition that inspire partners to promote our solutions 
• Work with select partners and help them build a services catalog around our cloud security offerings
• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
• Lead regular business performance and relationship reviews with senior management and various stakeholders 
• Build and maintain activity of performance reports and activity dashboards

What you get to do in this role:

• Help in building the measurement strategy for the Global Technical Support organization
• Interact with GTS leadership to determine current and future needs vs existing tools and facilities
• Work with various internal teams on delivery of analytical and operational tools for GTS
• Update and maintain tool and metric inventory and definitions
• Create, deliver and analyze key metrics using dashboards and QBR reporting
• Create or improve and implement analytics reporting for customer support
• Develop actionable insights from analysis to make recommendations on key business strategies.
• Participate in creating advanced analytical models to support Global Support organization and Engineering initiatives
• Provide models and analysis to help identify areas of opportunities to work with Business Units
• Learn and become and SME using our internal analytics tool (Performance Analytics)

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement
• Contribute to department and company projects as required
• Other ad-hoc duties as required.