The Business

Ultimate Performance has forged a reputation as the world’s foremost body transformation experts, delivering exceptional client results under the mantra “maximum results, minimum time”.

The business has grown to become the world’s only truly international personal training company, with 23 private personal training facilities across the globe and growing.

But Ultimate Performance is more than just a gym. We operate world-leading online and virtual personal training, training camps, meal preparation services, as well as develop a range of premium, results-focused supplements. We fund our own research and development; we invest in technology, and we spearhead a range of ground-breaking studies with the world’s leading academic institutions.

This is why Men’s Fitness Magazine describes U.P. as: “The Goldman Sachs, Real Madrid and Apple of Personal Training. They’re that far ahead of the field.”

The role

We are seeking an experienced Client Liaison Executive to join us in Sydney. The Client Liaison Executive will build and maintain relationships with Ultimate Performance clients, ensuring they have a positive experience throughout their journey with us, and helping to ensure positive client retention rates are maintained while supporting business growth.

Key responsibilities include, but are not limited to:

• Conduct sales consultations for personal training services with a strong conversion rate.
• Building rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
• Handling incoming personal training enquiries, dealing with client bookings, and personal trainer consultations.
• Monitoring client attendance to ensure session numbers are maximised where possible and reaching out to clients with poor attendance.
• Responding to and handling any incoming client complaints alongside the Gym Manager.
• Organising renewals of client memberships.
• Logging relevant in-gym sales via the CRM system.
• Liaising with clients and the client support team for payments, renewals and general enquiries.
• Assisting in organising reallocations of clients or cover when the assigned Trainer is on leave.
• Ensuring automated data reports on client enrolment, retention, and referrals continue and are maintained to be accurate.
• Performing to KPIs as set out and provided by the Gym Manager. This is based on client session rates, client retention rates, client value, client satisfaction, and sales targets.
• Front desk reception duties.

Our ideal candidate will have the following experiences and qualities:

• Evidence of continued professional development, preferably within a customer-focused capacity.
• Strong administration skills.
• Able to analyze numerical information reports.

• Strong time management skills, ability to adhere to tight deadlines.
• Experience of dealing with stakeholders and keeping them informed.
• Able to sell successfully both face-to-face and over the phone.
• Able to work individually as well as part of a team.
• Outstanding communication skills.
• Ambitious and driven, with a proven ability to go above and beyond.

• Competitive Salary: $55k to $65k annually, with a 15% bonus available based on performance.
• Cash Equity Scheme, sharing in the business success. 
• 22 days annual leave.
• Professional Development opportunities for career advancement. 

Join Us 

If you're driven by precision, dedication, and a genuine desire for growth, and are looking for a career that challenges and rewards in equal measure, we'd love to hear from you. 

How to Apply 

Ready to make a difference? Submit your resume, a cover letter detailing your unique contributions to this role, and any other material that showcases your suitability for this dynamic position.

Join us and be part of a team that's transforming lives every day, in Sydney and beyond. 

Why is this an exciting opportunity.

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:

• A comprehensive Wholeself program assisting Physical, Mindful and Financial wellbeing.
• A creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe staff with opportunities for career mobility and collaboration across our global network
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• A culture of open feedback and aid to achieve your goals through our Career Conversations program.
• A driven Diversity, Equality, and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.
• Work Your World program enabling staff the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
• Access to counsellors, psychologists and staff through Sonder - an all-in-on digital wellbeing technology platform designed to assist psychological, medical & safety needs.

SPARK FOUNDRY VALUES

• Allsorts – We believe it takes Allsorts to get magical work. Diverse thinkers and diverse thinking. In what we do and who we are.
• Art and Evidence – Great ideas are only great ideas if they work. We believe it takes both Art and Evidence to thrive in the industry today. It’s one thing to dream it but another to prove it and it’s only great if you can do both.
• Royalty Makes Loyalty – There is a return on treating clients and partners like royalty. Advancing clients’ businesses, listening to their needs and delivering excellence at every step allows us to build lasting and rewarding relationships.
• Good Humans - Decency in everything we do. Be a Good Human, always. No matter who you are or who you think you are.

The transformation you will experience:

The Finance Manager is accountable for various specific deliverables of day to day, month end, financial reporting and budget tasks that will need to be performed including: Accounting Compliance, Financial Reporting, Client Finance & Contract Compliance, and Business Optimisation.

Your duties will include: 

·       Ensure compliance with Publicis Groupe operational and financial policies and processes as detailed in Janus

·       Complete strategies to enforce internal financial controls and guide implementation

·       Oversee Internal, FMC and External Audits to ensure compliance and implementing feedback into Company's accounting practices

·       Maintain Accountability for practices conducted by Re: Sources and Agency Finance Team

·       Direct month end review and reconciliations and submission to Groupe; Hyperion Financial Management (HFM) Review

·       Oversee month end P&L analysis including journals & revenue review

·       Assist with the preparation of Annual Commit and Reforecast submissions

·       Ensure Re: Sources performs daily and month end report functions to the required standard

·       Coordinating PO’s, client and supplier set up’s and ad-hoc financial requests

·       Oversee financial aspects of Client Accounts, including budgeting and contractual requirements

·       Preside over the improvement of Client Account Profitability, proactively seeking ways to grow business or improve profitability in collaboration with Client Finance Team

·       Accountable for monthly retainer and revenue accruals and sundry invoicing

·       Identify and communicate any financial risk and scope issues associated with client accounts

·       Provide advice on how to improve business financial situations, increasing revenue, reducing costs and accelerating cash collection from clients

·       Identify opportunities to create efficiencies, streamline processes and leverage resources to reduce costs wherever possible

·       Translate cost reduction strategies into operation by handling communication and implementation

·       Oversee monthly cost reports to assess success of strategies and implementation

What you’re looking for

·       An encouraging and collaborative culture

·       The opportunity to work across interesting projects and own processes

·       Fulfil your career goals in a business large enough to accommodate them - we have one of the top mobility programs GLOBALLY!

What type of person will be successful in this role

·       Ideal candidate would have prior Finance Manager experience and will have worked with BMD / SAP (optional)

·       Experience in a media agency

 ·       SAP (GL) / BMD (Media System) (Optional)

·       MS Office experience

·       Time Management

·       Attention to Detail

·       Strong problem-solving skills

·       Process Management

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.