We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 3,500 students and 100 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

We’re seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus. In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.

Key Responsibilities

• Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
• Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
• Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
• CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
• Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
• Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.

Who You Are

You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

Requirements

• Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
• Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
• Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
• Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

Why Join Contour?

• Be part of a mission-driven company committed to reshaping education.
• Work in a vibrant campus environment where every day is different.
• Access training and development opportunities in billing, enrolment, and CRM management.
• Grow with a collaborative team and make a direct impact on students’ educational journeys.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)

• Exciting opportunity for you to shape & drive the training strategy for our SIXT business 

• Bring your creativity and strong instructional design skills to develop our onboarding program and prioritised projects 

• Hybrid work arrangements available to help you balance life’s priorities!   

What You'll Do 

We currently have a 12 month maximum term contract opportunity for an experienced Training and Onboarding Manager to lead our organisational efforts for the SIXT Australia business.   

Reporting to the General Manager, People & Culture, SIXT, you will be responsible for developing and implementing an effective training strategy that aligns with our business objectives. Your primary focus will be identifying training needs, designing relevant programs, training execution and assessing their impact on employee performance and loyalty.  You will use your creativity, design, and facilitation skills to onboard and execute training for new hires, ensuring they become confident team members and enhance customer satisfaction and operational effectiveness.  You will also be responsible for prioritised project specific training and work with key stakeholders to conduct training need analysis and understand business requirements.  

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.  There may be a requirement to travel across our SIXT site locations as part of the role.  

Your responsibilities will include, but are not limited to: 

• Design, develop and implement effective training programs tailored for diverse roles across the business with a primary focus on our onboarding program and secondary on project rollout training 
• Collaborate with P&C function and key stakeholders to assess training needs and objectives 
• Liaise with Global SIXT and NRMA resources to utilise and align their training program with SIXT Australia 
• Leverage a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules 
• Develop and manage the training plan for onboarding and prioritised projects 
• Conduct a training needs analysis mapped for various roles across the business 
• Manage training and onboarding budget 
• Lead onboarding (including orientation and role-specific) training sessions, whether in-person or virtually, ensuring an engaging and interactive learning environment.   
• Measure and report on defined quality and performance competency levels are met following training  
• Ensure acknowledgement tracking for mandatory training 
• Evaluate training effectiveness through feedback and performance metrics 
• Flex and adapt to changing needs across the organisation and the team, leaning in to assist where needed   
• Stay updated on industry trends and best practices in training and development to continuously improve our training outcomes. 

What You'll Bring 

• BS degree/certificate in education and/or training or relevant field (preferred) 
• Strong instructional design skills across a variety of platforms and tools 
• Experience in training assessment 
• Excellent content creation skills tailored to various roles 
• Skilled facilitator, both online and face to face 
• Exceptional communication skills and interpersonal abilities including the ability to facilitate with confidence, presence and creativity 
• A passionate learner who seeks to continually develop your own knowledge and skills 
• Ability to prioritise and deliver in high-pace environments 
• Ability to plan, multi-task and manage time effectively 
• Strong relationship and planning ability 
• Strategic thinking and problem-solving skills 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.   

• Progressive flexibility and well-being benefits to balance all of life's priorities  
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Discounts on all NRMA insurance products including car, home & travel  
• Opens the door to other opportunities across the NRMA Group 

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality  
• Certified as a Family Inclusive Workplace 
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Successful applicants will be required to complete pre-employment checks. 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.