The Opportunity

We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Manager (RM) to drive and execute our solution to our partner institutions in Australia and New Zealand. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximise the value of these partnerships.  

Reporting directly to the Head of Relationship Management ANZA, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, improve client retention, increase revenue and identify, opportunities for product improvement, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry.  

We are looking for a Flymate with the ability, passion, drive and motivation to:

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services. 
• Present products and services to clients in an informative, educational, and consultative manner
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt. 
• Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion. 
• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.  
• Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
• Perform accurate updates to CRM for timely availability of information
• Monitor/report/review utilisation, payers, and revenue 
• Give appropriate attention to escalations
• Conduct regular reviews with customer success team to ensure product and service satisfaction
• Provide continuous training and resource material management to all relevant client departments

Do you want total flexibility with your work environment?

Are you looking for career progression and personal development?

At Creative Activation, this brand-new campaign offers individuals a rare opportunity for rapid career growth working on our fresh, new project! This is a Business Development Manager role that will allow you to earn while you learn and get experience in this exciting and rewarding field!

Our ideal Business Representative will have previous business to business sales experience/BDM experience or similar combined with:

• Strong verbal and written communication skills
• Driven to perform at a high level and lead a culture of healthy competition
• Flexible, solution-oriented and outcome focused
• A valid driver’s license and access to a reliable car
• Eagerness to earn and learn at the same time!

What can you expect?

• Fantastic OTE between $75,000-$85,000
• Industry leading commissions to maximize earnings
• Phone and car allowances
• Flexible work hours and environment – no need to come to the office!
• Great team culture and opportunities for career progression
• Ongoing training and development

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application to discuss the role.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Immediate start!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

We are looking for someone with the ability to work and excel within a fast-paced retail environment. This is an exciting opportunity to work with a range of brands and products including beauty, gift cards, household cleaning, grocery, personal care and more, in major retailers like Coles, Priceline and Big W!

Get hired today by following our simple hiring process:

1. Easily apply: Only takes 2 mins
2. Video: Record a quick video to show your vibe and stand out. It’s easy, fast, and helps us get to know you better.
3. Get hired fast and start immediately!

About the Role:

You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing in a variety of retail stores.

Benefits:

• Fantastic hourly rate - $31.68/hour + Super + KMs
• Family friendly flexible hours – no need to come to the office!
• Receive your roster 10 days in advance!
• Monday to Friday – no weekends!
• Work close to home
• Immediate start
• Great team culture and opportunities for career progression
• Ongoing development and training provided
• Employee Recognition Program

To be successful in this role, you’ll need:

• Fantastic communication skills to build relationships with store staff
• Attention to detail to execute tasks accurately
• Solution Orientated
• The ability to lift up to 15kg
• Valid Driver’s License and reliable vehicle
• Ability to receive Point of Sale items to home address
• Confidence in using smart devices and apps

Previous merchandising experience is preferred, but we would consider similar experience from different sectors. If you are willing to learn and have a great attitude, then you might just be what we’re looking for.

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application.

About Us

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

About Us

Gradability is Australia’s largest dedicated graduate employability specialist. Our focus is on enhancing the employability and employment outcomes for domestic and international graduates. We are proudly part of the SEEK and OES family of businesses. Since 2008, we have helped over 35,000 graduates start their professional careers in Australia through our Professional Year Programs (offered under the Performance Education brand) and various partnerships with universities and higher education providers. Our dedicated Placements Team partners with over 11,500 Host Companies to secure the right internships for our students, leading to over 40% of our students receiving job offers directly from their internships.

Position: Market Manager

Reporting to: Head of Sales

Role Overview

We are seeking a customer-centric relationship builder to join our Sales Team as Market Manager. This person will be responsible for achieving and exceeding sales targets in terms of volume and value within agreed markets, as well as expanding the current pool of active agents and sales channels through proactive business development activities. In addition to cultivating customer satisfaction and retention through consistent messaging and expedient and high quality service, the Market Manager will also be a leader within the immediate team as well as the broader organisation to drive co-operative strategies for the betterment of the business.

Professional Competencies

To be successful in this role you will have:

• 3+ years' experience in Sales Agent Management; experience in education Sales Agent Management is a bonus.
• Proven experience and demonstrated success in consistently exceeding sales targets through Sales Agents.
• Proven experience of strong relationship building and management with existing and new Sales Agents.
• Demonstrated analytical and problem solving skills, combined with the ability to generate practical and effective solutions.
• Strong business acumen and a track record of successfully driving sales growth and profitability.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both internal and external audiences.
• Knowledge of the international education landscape and Australian skilled migration policies are highly regarded but not essential.

Why Join Us?

• Be part of a passionate team dedicated to revolutionizing graduate employability.
• Work in a supportive and collaborative environment.
• Opportunities for professional growth and development.
• Make a meaningful impact on the careers of thousands of graduates.

How to Apply

If you are ready to take on this exciting challenge and make a significant impact on graduate employability, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role.

Looking for an exciting new career change?

Do you want total flexibility with your work environment?

Are you looking for career progression and personal development?

At Creative Activation, this brand-new campaign offers individuals a rare opportunity for rapid career growth working on our fresh, new project! This is an entry level Business Development Manager role that will allow you to earn while you learn and get experience in this exciting and rewarding field!

Our ideal Business Representative will have previous business to business sales experience or similar combined with:

• Strong verbal and written communication skills
• Driven to perform at a high level and lead a culture of healthy competition
• Flexible, solution-oriented and outcome focused
• A valid driver’s license and access to a reliable car
• Eagerness to earn and learn at the same time!

What can you expect?

• Fantastic salary package
• Industry leading commissions to maximize earnings
• Phone and car allowances
• Flexible work hours and environment – no need to come to the office!
• Great team culture and opportunities for career progression
• Ongoing training and development

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application to discuss the role.

We're a small, high-performing, diverse, tight-knit team with a mission to radically improve mainstream science education at schools. By creating the best science lessons in the world, coupled with intuitive tools that allow teachers to take advantage of the latest pedagogies, we’ve already helped millions of students in Australia get excited about science.

Young people all over the world deserve a world-class science education. Stile is on a mission to ensure that students are able to critically evaluate what they see in their social media feeds, and feel confident using science and technology to solve the big issues of tomorrow. Every week over 250,000 students and their teachers use Stile’s web platform to explore and analyse the science behind the big issues facing us globally, a number we expect will more than double in the next couple of years as we expand internationally.

Stile is used in 1 in 3 Australian secondary schools, with around 45% of year 7-10 students subscribed. That’s quite some reach, and it’s a responsibility we take extremely seriously. When you join our small team, you have a unique opportunity to have a massive impact on the future of science education.

Solve Important Problems

We need your help! We’re looking for exceptional engineers who want to solve interesting problems alongside brilliant people.

The Platform Team is responsible for reliability, security, delivery costs and performance, as well as for the sophisticated suite of CI development tooling that empowers all Stile engineers to rapidly test and safely deploy new features many times each day. Stile's infrastructure is all managed through Terraform, run in Docker containers, deployed automatically through CD pipelines, and auto-scaled minute-by-minute to match our traffic patterns - running Stile is a hands-free experience.

As a Platform Team member you will first and foremost be a great software engineer. You'll be charged with architecting and delivering robust software to automate and scale solutions for many different problems across the team's various responsibilities.

As the team's new Cost Efficiency Lead, your focus will be on optimising delivery costs, in particular AWS expenses. You will be expected to innovate and execute on a cost-savings roadmap, build investigation and monitoring tools to track down anomalies, dive into our hourly billing data to hunt for patterns, and provide consultation to other engineers on how to optimise their designs. Your work will touch many areas of the application and infrastructure, giving you an excellent grounding in the overall tech stack used at Stile.

Overall, you will be responsible to one key metric - bringing the bill within budget and keeping it there. You will be supported in achieving that goal, but ultimately have a great deal of autonomy in how you get there provided the number is heading in the right direction.

If you're an AWS expert who likes clearly defined responsibilities and autonomy, then this is the job for you!

Oncall

All platform team members participate in a 24-7 oncall roster. Shifts are two weeks long, and typically occur about twice per quarter (once as primary, and once as backup). Incidents outside of business hours are rare, and team members on-call outside of hours receive an extra week of annual leave per year as compensation for being available. Additionally, team members are expected to take time-in-lieu within the week if significant work is needed outside of business hours.

Do your best work

We make sure that our engineers time isn't wasted. We provide:

• A highly-motivated and talented team with experienced engineers, and passionate new starters.
• A genuine commitment to the professional development of each engineer through training, coaching, mentorship opportunities, regular feedback and increasing responsibility.
• Quality over quantity: we're pragmatists, but we already have an established business that's here for the long term, so maintenance matters more than up-front build time. We'd rather build it right than live with something broken.
• A near-continuous release cadence, involvement of engineers in the design process, and a willingness to take calculated risks.
• A large base of real customers, which is growing rapidly as we expand overseas. When you ship a feature 100,000 students will see it within the next day.
• Enormous respect for our employees’ work-life balance reflected in our parental leave policy, individual flexibility and sustainable project pace.
• A mission that drives our company, and a strong sense of ethics in everything we do.
• A modern tech stack. AWS. Terraform. Rust for tooling. CI on Buildkite. An API written in Ruby and Sorbet (not Rails), with a frontend in React and Typescript, glued together with Protobuf interfaces.
• Great documentation.
• A culture of asking ‘how should this work?’ rather than ‘what's easiest?’.
• Extremely thorough test coverage, extensive use of live configuration and feature switching, and a rigorous CI and merge queue process that delivers provably working code rapidly.
• High standards: we love solutions that Just Work, and are prepared to spend the effort to build them. However, we live by the Agile principle of valuing working software over comprehensive documentation.
• Our comprehensive suite of observability tools let's you see how your changes are performing, and gives you the detail you need to spot trends, anomalies, and patterns easily.
• You’ll be given the resources and guidance you need to grow your career. We’ll provide you with transparency around expectations, promotion and pay, and opportunities to lead. You’ll attend conferences, and internal and external professional development events. Your manager will be an experienced engineer, dedicated to helping you succeed.
• Stile is owned and led by engineers. Our CEO, CTO, and founder/majority-owner/chair — Alan Finkel — are all engineers, and understand what it takes to build something great. Great engineering gets noticed, and rewarded

About You

• You're a critical thinker who sees the system as a whole, and finds ways to cut to the core of the issue.
• You think about systems, not just details - you consider how data flows, how to handle API errors, and how to make the next iteration easier to develop than the previous. Furthermore, you consider the ways that other developers might interact with your code and anticipate gotchas. After shipping a product, you think about how to monitor its performance and improve it further based on feedback.
• You know that sometimes "more tech" isn't the answer. You love thinking about people, processes, and systems for continuous improvement, and use a balance of technology and people skills to have a huge impact.
• You naturally put yourself in others shoes and solve problems with their perspective at the top of your mind.
• You seek to understand your teammates rather than win today's argument. You win hearts and minds with carefully considered opinions, and know that success comes from having a whole team working together well. You raise up your peers' voices and enjoy nothing more than seeing your teammates succeed.
• You have a strong desire to improve things around you rather than just getting the job done. That said, you know that value exists only once it's shipped and are pragmatic about delivering results.
• There will never be enough time to do everything. You think about the value of competing projects and priorities, and enjoy finding the balance between things that are urgent today, and things that will set us up for success in the longer term.
• You're confident working independently with the tools you know, but appreciate opportunities to learn, know when to reach out for help, and love to help others.
• It doesn't matter if you're missing experience with our tech stack as long as you can show a track record of picking things up quickly.

Life at Stile

We’re here to build something real and enduring. A company that in years to come we look back on and are proud of what we achieved, and how we achieved it. So, what’s it like working with us?

• Colleagues worth working with.   
  You’ll join an amazing 70-strong team of teachers, scientists, artists, and engineers.  We hold ourselves, and each other, to a high standard, and love what we do.
• Work on something that really matters.  
  In partnership with teachers, we’re coaching students to become problem solvers and critical thinkers. We believe that with a strong command of science, tomorrow’s citizens and leaders are set up to sort the misinformation from the facts.
• Support always.  
  Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks, and a great benefits program check it out here Stile benefits
• A fantastic office environment.  
  When we can, we spend time in the office. It has a huge central kitchen, lots of places to put your feet up to work and even end of trip facilities if you ride in. 
• Flexibility.  
  We expect that you work hard, but you’ll have flexible hours and you’re the master of your own schedule. 
• Your own professional development.  
  We’re lifelong learners here at Stile. Alongside teaching you everything you need to know to succeed in this role, we provide a generous PD allowance.

Hours and location

Our head office is located in the ‘paris end’ of Melbourne CBD.  Overall we’re an “in-person” culture (we enjoy working together face to face), but we’re also flexible with a mix of working from home and the office, once you settle in.

Sound interesting?

Great!  We want to know more about you, so click apply, and provide the following to show you’re great at following the details.   

• A cover letter addressed to Daniel Rodgers-Pryor (no more than a page) explaining why you would smash an engineering role at Stile out of the park. Include a paragraph on which Behaviours of an Effective Stile-ist most resonate with you or which you disagree with and why.
• Your resume

Got questions about our hiring process? You can find the answers here. We can't wait to hear from you!

Immediate start!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

We are looking for someone with the ability to work and excel within a fast-paced retail environment. This is an exciting opportunity to work with a range of brands and products including beauty, gift cards, household cleaning, grocery, personal care and more, in major retailers like Coles, Priceline and Big W!

About the Role:

You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing in a variety of retail stores across Broadway, Camperdown, Chippendale, Glebe, Haymarket, Pyrmont, Sydney, Sydney City, Sydney South, Sydney University, The Rocks, Ultimo and surrounding suburbs.

Up to 8-15 hours per week is on offer. 

Benefits:

• Fantastic hourly rate - $31.64/hour + Super + KMs
• Family friendly flexible hours – no need to come to the office!
• Receive your roster 10 days in advance!
• Monday to Friday – no weekends!
• Work close to home
• Immediate start
• Great team culture and opportunities for career progression
• Ongoing development and training provided
• Employee Recognition Program

To be successful in this role, you’ll need:

• Fantastic communication skills to build relationships with store staff
• Attention to detail to execute tasks accurately
• Solution Orientated
• The ability to lift up to 15kg
• Valid Driver’s License and reliable vehicle
• Ability to receive Point of Sale items to home address
• Confidence in using smart devices and apps

Previous merchandising experience is preferred, but we would consider similar experience from different sectors. If you are willing to learn and have a great attitude, then you might just be what we’re looking for.

APPLY NOW for the opportunity to work with us as this position won’t last long! 

Due to the high volume of applications, only shortlisted candidates will be contacted. 

Immediate start!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

We are looking for someone with the ability to work and excel within a fast-paced retail environment. This is an exciting opportunity to work with a range of brands and products including beauty, gift cards, household cleaning, grocery, personal care and more, in major retailers like Coles, Priceline and Big W!

About the Role:

You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing in a variety of retail stores.

Get hired today by following our simple hiring process:

1. Easily apply: Only takes 2 mins
2. Video: Record a quick video to show your vibe and stand out. It’s easy, fast, and helps us get to know you better.
3. Get hired fast and start immediately!

Benefits:

• Fantastic hourly rate - $31.64/hour + Super + KMs
• Family friendly flexible hours – no need to come to the office!
• Receive your roster 10 days in advance!
• Monday to Friday – no weekends!
• Work close to home
• Immediate start
• Great team culture and opportunities for career progression
• Ongoing development and training provided
• Employee Recognition Program

To be successful in this role, you’ll need:

• Fantastic communication skills to build relationships with store staff
• Attention to detail to execute tasks accurately
• Solution Orientated
• The ability to lift up to 15kg
• Valid Driver’s License and reliable vehicle
• Ability to receive Point of Sale items to home address
• Confidence in using smart devices and apps

Previous merchandising experience is preferred, but we would consider similar experience from different sectors. If you are willing to learn and have a great attitude, then you might just be what we’re looking for.

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application.

About Us

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

Immediate start!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

We are looking for someone with the ability to work and excel within a fast-paced retail environment. This is an exciting opportunity to work with a range of brands and products including beauty, gift cards, household cleaning, grocery, personal care and more, in major retailers like Coles, Priceline and Big W!

Get hired today by following our simple hiring process:

1. Easily apply: Only takes 2 mins
2. Video: Record a quick video to show your vibe and stand out. It’s easy, fast, and helps us get to know you better.
3. Get hired fast and start immediately!

About the Role:

You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing in a variety of retail stores.

Benefits:

• Fantastic hourly rate - $31.64/hour + Super + KMs
• Family friendly flexible hours – no need to come to the office!
• Receive your roster 10 days in advance!
• Monday to Friday – no weekends!
• Work close to home
• Immediate start
• Great team culture and opportunities for career progression
• Ongoing development and training provided
• Employee Recognition Program

To be successful in this role, you’ll need:

• Fantastic communication skills to build relationships with store staff
• Attention to detail to execute tasks accurately
• Solution Orientated
• The ability to lift up to 15kg
• Valid Driver’s License and reliable vehicle
• Ability to receive Point of Sale items to home address
• Confidence in using smart devices and apps

Previous merchandising experience is preferred, but we would consider similar experience from different sectors. If you are willing to learn and have a great attitude, then you might just be what we’re looking for.

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application.

About Us

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

About the opportunity

Join our Education Vertical as Director of Training and Implementationto make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

The Implementation and Training teams drive our company’s growth by nurturing new and migrating customers at the outset of their Xplor Education journey, laying the foundation for upsell/ cross-sell of additional products and long-term satisfaction and retention.  

Reporting into Chief Operation Officer of Education & Personal Services, you will help us lead the team responsible for onboarding, offboarding, training, and adoption of the Education products. You will monitor, manage, and provide guidance, ensuring that all tasks meet the internal and customer’s expectations of quality and timeliness. Some of the other responsibilities include:

• Collaborates with relevant business partners to develop and maintain the processes and activities needed to integrate our product with needed solutions
• Manages and leads the training team to ensure that revenue targets are met, and training is a larger part of the commercial motion
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Manages the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease
• Ensures that billing is in alignment with onboarding and offboarding. Needs to be able to interpret contracts for accuracy
• Coordinate with team to review external customer’s product demands, develop project plans and ensures that implementations are completed on time and meet client expectations
• Collaborate with Commerical team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively and efficiently respond to customers and retain information needed for internal use
• Work with senior management to provide activity reports and metrics around project and department performance.
• Up to 25% travel required, plus flexibility to attend virtual meetings outside of standard work hours to connect with US and UK colleagues

Location: For this position, preference will be given to Melbourne based candidates who can be on-site occasionally as that's where the majority of the team is based. Otherwise you can work 100% remotely from anywhere is Australia or New Zealand.