The Opportunity
We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Manager (RM) to drive and execute our solution to our partner institutions in Australia and New Zealand. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximise the value of these partnerships.
Reporting directly to the Head of Relationship Management ANZA, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, improve client retention, increase revenue and identify, opportunities for product improvement, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry.
We are looking for a Flymate with the ability, passion, drive and motivation to:
- Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
- Present products and services to clients in an informative, educational, and consultative manner
- Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
- Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
- Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
- Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
- Perform accurate updates to CRM for timely availability of information
- Monitor/report/review utilisation, payers, and revenue
- Give appropriate attention to escalations
- Conduct regular reviews with customer success team to ensure product and service satisfaction
- Provide continuous training and resource material management to all relevant client departments
