Are you a fun and energetic Services Officer?
Are you ready to be part of a talented team of Disability support workers?
Are you dedicated to making a difference in the Disability Sector?
Are you ready to join our diverse and welcoming team?
• Where everyone works diligently to be a part of the solution!
• Where work / life balance and flexibility is valued
• Where professional development is supported and encouraged

If you have said yes to the questions above then this role may be exactly what you are looking for to progress your career.
Disability support with a difference

No matter where you are in your journey, The Tea-Cup Cottage is there for you. We are an experienced disability care provider focused on helping you reach your potential through caring, quality and custom support. We believe that details matter, connecting people with meaningful support in incredibly important, and that everyone should have the opportunity to enjoy life the way they want.

The Role
We are recruiting for a permanent full time Disabilities Services Officer. You must able to stand your ground and possess a strong personality.

Position Description
You will be expected to provide a high level of personalised support, assessing clients’ needs and showing care and compassion in developing support programs, liaising with other suitable support organisations to deliver positive and meaningful outcomes for some of the most vulnerable members of our community.
You will work closely with participants, management, and family members to ensure participants are able to enjoy life in a meaningful, safe, and caring environment.

Responsibilities
• Assessing the needs, and ensuring access to the most appropriate services to deliver positive outcomes for our clients
• The ongoing monitoring of progress and liaising with other community groups
• Providing emotional care and ensuring the nature and extent of difficulties and disabilities is identified
• Complete job tasks in accordance with participant plans in a timely manner
• Write and maintain accurate written records and documentation

Selection Criteria
• Associated Degree or Diploma in Ageing, Disability or similar industry-related qualifications
• Ability to apply understanding of “duty of care” to delivering support services and escalate issues when needed
• Suitable experience in behaviours of concern, ASD, PBSP and strategies and data recordings, restrictive practices and reporting of incidents and unauthorised reportable incidents, and recording of daily occurrences: social, medical and behavioural
• A strong work ethic, a positive outlook and the ability to remain calm and professional while under pressure
• Own reliable transport
• National Police Check, Yellow Card and Blue Card

Salary: $70k gross before super

Work Authorisation:
• Ability to work full time in Australia

Work Location:
• In person

HealthX is seeking 10 Personal Care Attendants (PCA's) to work in an aged care facility in BALLINA NSW 2478. These positions are full time contract positions for 4 years commencing in March 2024.

Located in Bendigo VIC,
• Hourly rate of between $28 - $31 plus shift allowances and super
• Full time fixed term

About the role

You will already know that working in Aged Care is your passion and have a commitment to making a difference. You will take pride in delivering an exceptional service, with a focus on person-centred care.

Duties include:
• To provide resident care programs to meet the individual needs of the residents
• To implement the Philosophy, Objectives and Policies of the Organisation
• To comply with all Confidentiality and Privacy Agreements entered into.
• Communicating to the RN/Team leader any changes observed in residents.
• Provide appropriate care to residents
• Ensure residents have the opportunity to make informed choices and decisions regarding their care programs.
• Foster good working relationships with everyone on the team.
• A commitment to delivering quality care.

To be successful in the role the suitable applicant will be/have
• Experience working in aged care is highly desirable but not essential
• Ability to work as part of a team
• Empathy and an emphasis of treating others with dignity and respect
• Reliability and punctuality
• Flexibility to be work across all shifts (day, afternoon, nights) - 76 hours per fortnight.

What we offer
• A safe and supportive work environment where people are valued and feel part of the HealthX family
• Working for a trusted employer who has a commitment to excellence

Defence Industry - Field Service Representative in South West Sydney Your new company You new business is an Australian Market Leader within the Defence Industry. They are a global business, offering substantial career progression and exciting defence projects across a variety of domains. They value innovation, integrity and technically astute individuals and will support to nurture you career development. A flexible culture and supportive team environment, will make for a fantastic working life within a business with substantial opportunities to advance your career. Your new role As a Field Service Representative, you'll be responsible for undertaking maintenance and operation of the equipment within their storage facility and across different Defence sites. You will be a part of the development and implementations of systems that help oversee maintenance and operational information across contracts. You will improve both reliability and function of Defence systems and equipment by implementing additions, changes and expansions. You will also calibrate equipment, complete technical investigations and also complete inspections. What you'll need to succeed

Hold current defence clearance(baseline clearance as a minimum)
Be ITAR compliant
Cert III in Electrical, Mechanical or Fitter trade
Experience within. Defence related industry is highly desired.
Proven experience with inspections, maintenance and repair of technical equipment
Be able to work across trades

What you'll get in return Join a company who pride themselves on being an equal opportunity employer and value their employee's skills, career growth and personal development. What you need to do now If you are interested in this position and feel you have the skills described to be successful, click 'apply now' or for more information and a confidential discussion, or to find out about more opportunities within the Defence Industry, contact Holly Powell on 02 9049 6980 or [email protected] Please click here to apply.

About Us

When you join G8 Education you will immerse yourself in our intensive and supportive Early Childhood Teacher First Steps induction program.

3 months of continued support and training allowing time off the floor to collaborate, learn, and grow professionally
ECT Buddy providing an extra layer of support as you settle into your role
Join Community Connection Sessions to network with other ECTs, Teacher Registration Partners and Practice Partners
For more information and photos, please visit our centre's website: Grasshoppers Early Learning Centre - Hoppers

What Sets Us Apart

We understand the importance of work-life balance. That's why we offer a truly flexible work arrangement, allowing you to tailor your schedule to suit your needs. Whether you're a seeking full-time work, a parent with other commitments, or someone seeking part-time work, we're here to accommodate you.

Just let us know on your interview and we can discuss our possibilities.

The Benefits

With more than 400 early learning centres nationwide, G8 Education has the resources to reward your dedication with generous benefits and opportunities to grow:

4 weeks annual leave + 2 weeks extra leave per year 
$37 - $50 per hour
Access a 50% discount on early education and childcare fees at any G8 Education Centre 
Attractive wages well above award
A place to grow - succession planning encouraged with opportunities for careers across the nation!  
A dedicated Early Learning & Education Leadership Team to support you to contribute to the lives of children in their important early years
Mentor/Reviewer support available to enable ECT's delivering the Kindergarten program to move from Provisional Teacher Registration to Full Teacher Registration
Great work life balance with flexible hours available (i.e., 9am-3pm if applicable)
Access to G8’s Online Learning Lounge with more than 70 hours of professional development
Exclusive access to G8 Education's benefits platform, with discounts to 350+ retailers
Counselling for team members and their families through Employee Assistance Program (EAP)
Successful Applicants must hold

An ACECQA approved Graduate Diploma, Bachelor or Masters of Teaching (Early Childhood)
Alternatively, working towards the above qualification
Current Working Blue Card  

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment.

City Automobiles, one of Australia’s oldest family owned and operated vehicle dealerships.

We are proud to represent our New Car Franchise, City Kia, as well as our Prestige Plus pre-owned vehicles, providing bumper to bumper servicing for a diverse range of vehicle’s.

As a growing business it is important not to lose focus on what the client wants and needs. With that in mind, City Automobiles has one of the highest ranked sales and service departments.

If you are a qualified mechanic with a sound knowledge of mechanical skills, some diagnostics problem solving and wants to take the next step, then we want to hear from you...

Key tasks and duties:
• Maintenance and repair of vehicles;
• Repairing mechanical components including (but not limited to) transmissions, engine assemblies and steering mechanisms and completing a thorough inspection of components;
• Repair or replace broken or dysfunctional parts and fix issue;
• Performing scheduled maintenance services;
• Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately;
• Maintain equipment and tools in good condition.

Key Experience Required...
• Qualified Motor Mechanic / Technician with minimum four years of relevant experience;
• At least Certificate III in Light Vehicle Mechanical Technology or equivalent skills and experience Motor Mechanic;
• Have outstanding attention to detail a natural aptitude for mechanical diagnosis and repair;
• Reliable, strong work ethics and positive attitude;
• Have multi brand exposure in repairs and maintenance of vehicles;
• Mind-set focused with positive can-do attitude;
• Team focused and working for the overall success of the team;
• Self-motivated and love what they do;
• Good computer skills;

Successful Applicant:
• To be able to work and communicate together with our Workshop Foreman to increase efficiencies within the workshop;
• Flexible, approachable, and able to work within a team;
• Show initiative and good problem solving skills;
• Have a calm attitude with good listening skills;
• Current driver licence (Auto & Manual);
• Own tools

If you have experience and are inspired to join our enthusiastic team, we would love to hear from you.

Monday - Friday work week (0730-1730)

Please send your applications to:

[email protected]

Customer Service Advisor job located in Banksmeadow Your new company A small but growing service and maintenance company located in Banksmeadow is looking for a Customer Service Advisor to join their team. If you are looking for a company who invest time and training in their staff, this could the role for you. Your new role

Jobs scheduling for fieldworkers
Data entry
Calendar management
Purchasing and materials allocation
Coordinating scheduled work as per quotes

What you'll need to succeed

Strong customer service skills
Able to build trusting relationships with customers
Strong MS Office experience
Accurate data entry skills and able to lay out quotes in letter format
Desire to work as a team

What you'll get in return

Great company that values its staff
Training on their processes and systems
Fun and hard-working culture
Parking
This role will commence in Chatswood and then relocate to Banksmeadow in the New Year

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

At Flavorite we offer: Opportunity for entry-level leadership roles Work for an innovative company learning from industry leaders. Supportive work environment and positive team culture  As a large Australian business and leader within the Horticulture Industry and Glasshouse fruit and vegetable production, we are proud to offer diverse and rewarding career opportunities. We are committed to supporting great people to succeed, develop their careers, and feel supported to reach their highest potential. We offer a safe and inclusive work environment where our employees feel strongly connected to our values and objectives and where the capability of our people is key to our success. With several Flavorite sites located across Victoria, this role is based at our Tatura location which currently employs up to 300 employees. About the Opportunity With several sites across Victoria, the Crop Care Leading Hand role is based at our Tatura location, 15 minutes from Shepparton VIC, which is based in the Goulburn Valley. Flavorite is passionate about developing leaders within our business and the Crop Care Leading Hand role is a great platform for a passionate and motivated applicant to work and develop their career among skilled professionals within the Horticulture industry. The successful candidate will be provided with a full onboarding and training program and be presented with further opportunities to grow their career within Australia's largest Glasshouse producer of fruits and vegetables. Key accountabilities: Complete Crop Care tasks to specific KPIs Twisting/Clipping Truss Pruning De-Leafing Pollinating (Whacking & Blowing) Arch Supporting Other Crop Care tasks as required. Assist the Crop Care Supervisor in the training and development of team members to complete Crop Care tasks. Assist the Crop Care Supervisor by checking the quality of tasks completed throughout the greenhouse. Give clear direction, instruction, and support to all team members. Participate in weekly training in all aspects of Crop Care Supervision Perform Higher Duties in the absence of the Crop Care Supervisor The successful candidate will have the following: Demonstrated leadership capabilities. Team Leader Experience  Strong Motivation and Initiative skills Cultural awareness Planning and organizational skills  Strong Safety culture Ability to follow procedures and instructions. Horticulture or Agriculture experience (desirable) 'View Position Description Here' How to Apply If you believe that you are great fit for this role, we look forward to you submitting your application details below. Apply Now

Click here to view more detail / apply for Crop Care Leading Hand

Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.Our Leadership team is dedicated to your safety, success, and growth!The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at Brookvale.You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:Role responsibilitiesEnsuring the environment is always customer friendly.Checking in all customers as they present for their assessment.Providing a caring and professional service during all customer interaction Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.Does this sound like you?Have previous experience in a customer facing, fast paced environmentStrive to achieve a positive customer experience in every interactionHave high attention to detailBe organised and has exceptional time management skillsBuild rapport in person as well as over the phoneWork well in a team We are a business that understands that people have different needs, and ask that you give us the opportunity to discuss your needs, and how they can fit into the operational requirements. BenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate familiesWe champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870

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As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:
Delivering exceptional customer service to ensure our customers have a great experience
Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management

An exciting opportunity to be part of a large organisation with a great workplace culture Your new company Hays Technology are currently partnered with a well-established Client to appoint an experienced Training and Technical Support Lead to a 7-month contract. Your new role As the Training and Technical Support Lead, you will be working closely with business subject-matter experts (such as City Comm), project manager, solution architects/Designers and Testers to complete the following deliverables (depending on project needs). Your day-to-day responsibilities will also include: Define learning objectives and outcomes based AEM Cloud suite Produce learning materials - including video walkthroughs for just in time learning and refresher training Gap analysis and Issues/Opportunities Support the build of the Client's website Solution Design and Testing (SME for Functional Requirements) What you'll need to succeed To be successful in attaining this role, you will have: Highly developed interpersonal communication skills, including the ability to negotiate, consult, coordinate and deliver substantial learning/instructional design in a large, diverse and complex organisation. Superior written communication skills and demonstrated extensive experience in preparing high-quality training artefacts such as user manuals and quick reference guides. Expert analytical and problem-solving skills, together with the ability to apply that knowledge and experience to the areas of learning/instructional design. Demonstrated high level ability to establish and grow collaborative relationships (building trust and providing reliability), with staff from varying technical disciplines, and with customers, suppliers, project managers and stakeholders. Experience working in an Agile project delivery environment is desirable. What you'll get in return You will be offered a competitive daily rate, and the opportunity to work in a stunning Brisbane CBD location with excellent WFH flexibility. You will be part of an established firm that will provide a continuous pipeline of project work, driving your professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2833694

Hydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality and attention to detailDynamic performer and achieverPlanning and organisational skillsEffective communication skillsWhat we offer:Excellent hourly rate, benefits and overtime pay – Permanent position.Company Tool of Trade vehicle.Company laptop, and mobile phone.Exciting, challenging and rewarding position with a market leading company.Excellent working conditions.Good team environment with a strong company culture and values.Agency Applications will not be accepted for this position.Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position. At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.If you are keen to be part of our multinational organisation where your skills and talents will be recognised we have an exciting opportunity available.Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Cardiff Branch, NSW.Position Tasks:Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service worksProvides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance testsMaintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentialityDocuments service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoicedExplores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialistsInvestigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfiedPrepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is receivedNotify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etcAccurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representativeEnsures all site documentation including inductions, licenses and training is up to dateMonthly checking of vehicle equipment lists and reordering of equipment as requiredBe well presented at all times while representing Bosch Rexroth while undertaking external service workFosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulationsPerform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements

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About the Team Logistics Vehicles Reporting to the National Fleet Manager Land121, this role will see you working in a team of 7, all focusing on the Land 121 (trucks) program of work. The Field Service team forms part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD. Boxer Vehicle This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate. About the Role The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer. We are currently recruiting for two separate teams: Logistics Vehicles Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds. Boxer Vehicle Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds. As Field Service Technician, you can anticipate some of your day-to-day tasks to include: Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles; Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP; Travelling to various sites (within QLD or interstate) to support or maintain vehicles; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; Checking and monitoring the repair progress of supported vehicles and associated systems; Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility; Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products; Undertaking Acceptance and documentation of technical inquiries from the customer/end user; Performing technical investigations associated with faults or damages of equipment; and Preparing reports associated with technical investigations, including technical inspection reports or technical briefs. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Trade qualification as…

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Customer Service - Yard Kalgoorlie Full Time - Monday to Friday Be part of a dynamic and fast-paced Customer Service team Safety First Culture Whilst manufacturing is our foundation, our team is our future.THE OPPORTUNITYAn exciting opportunity has become available for a Customer Service/Yard Team Member based in Kalgoorlie. This position involves working as part of our collaborative Retail Team - reporting to the Store Manager.RESPONSIBILITIES Provide exceptional customer service Locate finished goods and load to vehicles General housekeeping and providing support to the wider Retail team as required Strict adherence to our critical safety rules & contributing to a safe working environment ABOUT YOU Desirable – Forklift Licence A passion to deliver outstanding customer service Extensive experience driving forklifts and loading vehicles an advantage Commitment to accuracy Good Physical Fitness Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart REWARDS & BENEFITSFlexible Working Arrangements   |   Health & Wellbeing Initiatives   |   Traineeship & Apprentice Program   |   Career Development Opportunities   |   Paid Parental Leave   |   Employee Referral Incentive    |   Stratco Team Member Discount Card   |   Private Health Corporate Discount   |   Flu Vaccinations   |    Employee Assistance ProgrammeABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.OUR CULTUREStratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members ‘Return Home Safe’ every day.APPLICATION PROCESSIf this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.To see more information about Stratco & our careers please visit – stratco.com.au/careers

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Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

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Job title  Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice) 

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

• Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners 
• Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
• Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
• Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
• Maintain high levels of professionalism, customer service, performance and attitude
• Maintain security and procedures set out by the company
• Engaging with the overall communications team to provide support and assist with advanced technical support issues
• Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring: 

• Experience in a technical support focused role via phone and email is a must
• Knowledge of Databases and SQL (desirable but not required)
• Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
• Previous experience supporting an API / SaaS company (desirable but not required)

What you’ll get: 

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Buying and selling holiday scheme (unlimited)
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes 
• Enhanced maternity, paternity and adoption benefits 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you! 

Wonde is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support. 

careers@wonde.com

• Part time (Monday to Wednesday, 10am-3pm)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva! And we’re here to help fill your home with beautiful, functional, and affordable furniture. With our laser focus on design, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming Australia’s leading digital furniture company.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the lookout for our next Customer Service Superstar to join our After Sales and Service team based in Derrimut on a permanent, full-time basis.

This is a fantastic role if you are looking to start your career with a great business and open yourself to opportunities for growth and development!

This role forms an integral part of our amazing After Sales and Service (Warranty) team and works alongside a dynamic team to provide customer service, product advice, whilst resolving any product warranty or installation issues. You will manage the end to end warranty/customer service experience and be proactive in trouble shooting, problem solving and resolving issues.

Key Responsibilities

• Providing product advice and support of a technical nature to customers to resolve product warranty issues in a timely and professional manner
• Ensuring that claims are managed effectively as well as reporting on issues, statistics, and procedures
• Ensuring that our systems are kept up to date
• Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return

About you

• 3+ years experience in customer service, preferably in a technical support/warranty role
• Strong technical aptitude and computer skills (preferably with Microsoft)
• Enjoy communicating effectively with internal and external customers
• Strong attention to detail and ability to multitask
• Problem solving skills and the ability to work under pressure

It would also be great if you come from the plumbing industry so you can hit the ground running, but if not, don’t worry we have a great onboarding program and full training will be provided to set you up for success

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• Paid parental leave program
• Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
• Bathrooms & More program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences! For more information please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.

 

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 4th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

We have an exciting hybrid opportunity for an enthusiastic and ambitious Sales Support Officer to join our Sales Team!

The successful candidate will have a sales background and enjoy working in a fast paced, corporate environment.

The Sales Support officer is a member of the Sales team and plays a key role in to assist internal and external clients within the blueAPACHE account base for run-rate device and licensing sales.

• 1-2 years previous experience in quoting and or customer experience in technology or related industry
• You have a keen interest in technology and can conceptualise consumption models. •
• The ability to thrive in an environment where you are continually learning.
• High attention to detail and commercial acumen
• Dedicated and able to work to deadlines.
• Ownership and follow up skills.
• You can multi-task and work under pressure.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Your written and verbal communication is clear, concise, and confident.
• Strong communication and negotiation skills.
• A customer centric mindset.
• Enjoy building positive relationships with customers

Responsibilities:

• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Raise deal registrations, work with distributors and vendors on special pricing requests.
• Work with sales team to develop further opportunities.
• Work with sales specialist to facilitate ongoing run-rate transactions.
• Maintain product knowledge across key vendors and participate in ongoing training.
• Assist and deal with Enterprise clients.
• Asist BDM’s and Generate quotes.
• Build and maintain relationships with vendors and distributors.
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin within the Distributor base and negotiate buy prices with the distributors.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Our purpose

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the hunt for a Customer Service Representative to join our team based in Pinkenba, on a permanent, full-time basis.

As our new Customer Service Representative, you will be the voice of GWA Group for our inbound phone and email customer support channels.  On a typical day, you will speak with a variety of customers, from our merchants, to plumbers to trade and retail centres, and the conversations can be technical. Keeping the customer as your priority will ensure you build the rapport required to succeed in this role. Your day will consist of multi-tasking which includes use of various portals and systems.

We have a full onboarding and training program where you will learn so much about our products and the bathroom and kitchens world.

In return, you will join a supportive and customer-centred team who all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other.

Key Responsibilities

• Provide professional telephone customer support
• Case management which involves following up and investigating queries from our customers
• Supporting and updating customers through phone and email enquiries, with a friendly, efficient, solutions focused approach
• Build relationships, innovate to build sales and revenue opportunities
• Communicate effectively with all internal and external customers

About you

• Previous experience in customer service, preferably in a contact centre environment with high volume calls
• Strong technical aptitude and computer skills (preferably with Microsoft)
• Good interpersonal skills and the ability to communicate effectively with internal and external customers by phone and email
• Strong attention to detail and the ability to multitask
• Problem solving skills and the ability to work under pressure and in a fast paced environment
• An openness to learn (product/technical knowledge on GWA Product Range)
• Adaptable, resilient and able to think on your feet
• Growth mindset, focusing on the positive and possibilities, no matter what comes your way
• Aptitude for learning
• Experience using Microsoft Dynamics 365 is a bonus
• Comfortable with using multiple portals/systems at the same time

What’s it like to work with us?

Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Join us

Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information, please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

Role Purpose

The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company’s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.

Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!

As a Senior Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high and mid- value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.

You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.

Main Responsibilities

In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:

• Build & maintain strong relationships within assigned high and mid-value customer accounts, and continually delight them with a positive, customer centric attitude.

• Work collaboratively with customers to ensure that they are finding value in our products and services. Develop clear understanding of the customer’s goals, needs, expectations and preferences continuously.
• During onboarding, ensure that customers are properly trained, equipped with the right tools & resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
• Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
• Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans.
• Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified.
• Be a customer advocate, capturing & delivering customer feedback, to respective teams and identifying opportunities for improvements.
• Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.
• Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
• Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
• Identify need for improvement in process and work collaboratively across teams to effect this.
• Develop, learn and share best customer success practices with team members to continually improve quality, effectiveness, and efficiency of our processes.

#LI-CN1

Electrical Engineering and Computer Science
Join a university ranked in the world’s top 50
Collaborate with highly awarded, world-class colleagues
Strong commitment and action toward a diverse and inclusive workforce
Based at our vibrant and picturesque St Lucia Campus

About This Opportunity?

This is an exciting opportunity for a Postdoctoral Research Fellow to contribute to innovative research developments within the scope of data management and data mining. This position will be jointly supported by ARC Discovery Project DP200103650 Making Spatiotemporal Data More Useful: An Entity Linking Approach and the Australian Research Council (ARC) Industrial Transformation Training Centre for Information Resilience (CIRES).

This position will be based in CIRES which provides additional opportunities to the successful candidate to work across multiple projects with industry and government partners, providing a wealth of experience in multi-disciplinary teams, research planning, and industry and public sector dynamics. As a research focused academic at level A the incumbent will be supported and guided by more senior academic research staff with the expectation of an increasing degree of autonomy over time.

Key responsibilities will include:?

Research
Conduct innovative and reproducible research related to data management, with a particular focus on entity linking and privacy protection of spatiotemporal data.
Disseminate results through high-quality publications and open-source algorithms.
Participate in regular meetings to discuss project objectives, methodology and outcomes.
Participate in interactions and liaisons with research and industry collaborators.
Produces quality research outputs consistent with discipline norms by publishing or exhibiting in high-quality outlets.
Participate in applications for competitive research funding to support projects and activities.
Work with colleagues in the development of joint research projects and applications for competitive research funding support.
Contribute to progressing towards transfer of knowledge, technology and practices to research end users through translation, including commercialisation of UQ intellectual property.
Develop a coherent research program and an emerging research profile.
Review and draw upon best practice research methodologies.

Supervision and Researcher Development
Contribute to the effective supervision of Honours and Higher Degree by Research students (as appropriate).
Demonstrate personal effectiveness in supervision and the management of researcher development.
Effectively lead and develop supervisee performance and conduct by providing feedback, coaching, and professional development.
As appropriate, manage research support staff effectively throughout the employee lifecycle in accordance with University policy and procedures.
Work to promptly resolve conflict and grievances when they arise in accordance with University policy and procedures.

Citizenship and Service
Show leadership of self through collaboration and active participation in priority activities for the unit
Provide support to other academic positions and unit operations as needed during other team members’ absences.
Contribute to internal service roles and administrative processes as required, including participation in decision-making and service on relevant committees.
Collaborate in service activities external to the immediate organisation unit.
Begin to develop external links and partnerships by cultivating relationships with industry, government departments, professional bodies and the wider community.
Any other duties as reasonably directed by the supervisor.

This is a research focused position. Further information can be found by viewing UQ’s Criteria for Academic Performance.

This is a full-time fixed-term position from 15th February 2024 – 14th February 2026 at Academic level A. The full-time equivalent base salary will be in the range $75,808.68 - $100,926.59 plus a generous super allowance of up to 17%. The total FTE package will be up to $88,696.16 - $118,084.11 annually.?As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

The greater benefits of joining the UQ community are broad: from being part of a Group of Eight university, to recognition of prior service with other Australian universities, up to 26 weeks of paid parental leave, 17.5% annual leave loading, flexible working arrangements including hybrid on site/WFH options and flexible start/finish times, and genuine career progression opportunities via the academic promotions process.

About You ?
Completion or near completion of a PhD in Computer Science in the area of Data Management, Data Mining, or Data Science, preferably with experience in multi-modality data including but not limited to spatiotemporal data.
Demonstrated expert knowledge and experience in developing machine learning and deep learning methods, preferably pre-training and self-supervised learning techniques applied to spatiotemporal data analysis
Knowledge of issues and challenges underpinning modern data science, especially spatiotemporal data management (e.g., data storage, data integration, spatiotemporal indexing, data mining,).
Experience in conducting research projects, demonstrating high-level written and oral communication skills.
Peer-reviewed publications in high-impact journals or premiere conferences relevant to data mining or data science, e.g., SIGMOD, VLDB, ICDE, KDD, ICDM, AAAI, IJCAI, WWW, SIGIR, CIKM, CVPR, ICML, NeurIPS and ACM/IEEE transactions.
Ability to work both independently and as a member of a cross-disciplinary research team.
Experience in supervising research students (e.g., PhD, Mphil, Honours).

Desirable
Demonstrated experience in working on long-term (at least one year) research projects.
Ability to develop industry liaisons and professional contacts
Broad knowledge of industry solutions and tools in data science

In addition, the following mandatory requirements apply:
Work Rights:? Visa sponsorship may be available for this appointment.?
Background Checks:?All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.?
Relocating from interstate or overseas? You can find out more about life in Australia’s Sunshine State here.


Questions??
For more information about this opportunity, please contact Professor Shazia Sadiq at [email protected]
For application queries, please contact [email protected] stating the job reference number (below)?in the subject line.


Want to Apply??

All applicants must upload the following documents in order for your application to be considered:
Resume
Cover letter
Responses to the ‘About You’ section

Other Information?

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. ?We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader?community, whether that be?gender identity,?LGBTQIA+,?cultural and/or linguistic,?Aboriginal and/or Torres Strait Islander peoples, or?people with a disability.?Accessibility requirements?and/or adjustments can be directed [email protected]


If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.


Applications close Tuesday 9th Jan 2024

We are a Roll’d franchisee, opearting the Roll’d store located in Canberra Outlet Centre in Fyshwick ACT 2609.

Roll’d is a rapidly growing fast-food chain that specializes in fresh, healthy, and delicious Vietnamese-inspired cuisine. We are committed to delivering exceptional customer service and maintaining the highest standards of excellence in our food and operations. Roll’d is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As we continue to expand, we are seeking a dedicated and experienced Store Manager to lead one of our vibrant locations. As a Store Manager at Roll'd, you will be responsible for leading and managing all aspects of the restaurant's operations. Your primary focus will be on delivering exceptional customer service, driving profitability, and upholding the Roll'd standard of excellence. You will play a pivotal role in ensuring the restaurant's success by fostering a positive work environment, optimizing efficiency, and maintaining a high level of customer satisfaction.

Key Responsibilities:

Reporting to the Director, the role will include but not limited to:
• Following Roll'd standards relating to handling raw / prepared product, quality, service speed, cleanliness, and sanitation.
• Delivering fast, friendly, and accurate service to all customers.
• Adhering to Roll’d Operating Standards (ROS) as per management directions.
• Following directions for the implementation of new products and procedures.
• Actively supporting local and national promotions and advertisements to maximise sales potential.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations.
• Ordering stock to maintain adequate levels of all required items and complete monthly stocktakes.
• Recruit, train and supervise staff members to ensure productivity.
• Following guidelines and assisting in managing, reporting, and recording all incidents, hazards, and potential hazards.
• Reporting malfunctioning equipment.
• Following all food safety, sanitation and hygiene requirements and practices.
• Performing all assigned tasks & procedures efficiently and in a timely manner.
• Assisting in the completion of station preparation, food preparation and making sure that the station area is clean.
• Unloading supplies during deliveries.
• Welcoming every customer with a smile and being genuinely friendly at all times.
• Attending to customers’ needs as a primary focus.
• Address difficult customer enquiries.
• Setting the goals and targets for all stores in consultation with the store owner.
• Ensuring the stores make the Maximum Possible Sales each and every day.
• Managing staff costs to be below 27% each week after factoring your labour expense.
• Cost of Goods for stores to remain consistently below 29% each month.
• A focus on Continual Improvement.

Qualifications:
• Previous experience in fast-food or restaurant management is preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Financial acumen and the ability to manage budgets effectively.
• Problem-solving and decision-making skills.
• Food safety and health regulations knowledge.
• Availability to work flexible hours, including evenings and weekends.


Pros
• Competitive salary
• Performance-based bonuses
• Opportunities for career growth within a rapidly expanding company
• A positive and collaborative work environment
• Employee discount
• Employee mentoring program
• Professional development assistance

Job Type: Full-time
Salary: $70,000.00