Field Service Technician - Mechanical Fitter

Hydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality and attention to detailDynamic performer and achieverPlanning and organisational skillsEffective communication skillsWhat we offer:Excellent hourly rate, benefits and overtime pay – Permanent position.Company Tool of Trade vehicle.Company laptop, and mobile phone.Exciting, challenging and rewarding position with a market leading company.Excellent working conditions.Good team environment with a strong company culture and values.Agency Applications will not be accepted for this position.Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position. At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.If you are keen to be part of our multinational organisation where your skills and talents will be recognised we have an exciting opportunity available.Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Cardiff Branch, NSW.Position Tasks:Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service worksProvides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance testsMaintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentialityDocuments service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoicedExplores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialistsInvestigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfiedPrepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is receivedNotify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etcAccurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representativeEnsures all site documentation including inductions, licenses and training is up to dateMonthly checking of vehicle equipment lists and reordering of equipment as requiredBe well presented at all times while representing Bosch Rexroth while undertaking external service workFosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulationsPerform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements

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