As the Customer Service Manager, you will be responsible for overseeing and managing our customer service operations to ensure exceptional service delivery and customer satisfaction. You will lead a team, set performance goals, and implement strategies to enhance the overall customer experience oriented to the Educational Industry. Additionally, you will work closely with Operations, Sales and Compliance Department to address customer concerns, resolve issues, set goals and identify opportunities for process improvement.


Key Responsibilities:

Lead and manage the customer service team to ensure high-quality service delivery and customer satisfaction.
Handle escalated customer inquiries and complaints in a timely and professional manner, striving for first-contact resolution whenever possible.
Analyse performance data to identify areas for improvement and implement corrective actions.
Provide training and support to the customer service teams to develop their skills and knowledge.
Develop and implement customer service policies, procedures, and standards to ensure consistency and efficiency.
Set performance goals and KPIs for the customer service team and monitor performance to ensure targets are met or exceeded.
Work with other departments, such as Sales, Compliance and Operations, to address customer issues, resolve problems, and improve processes.
Stay up-to-date with industry trends, best practices, and technologies to continuously improve the customer service function.
Prepare regular reports and presentations on customer service performance, trends, and initiatives for the board.
Ensure compliance with all legal, regulatory, and company policies and procedures related to educational industry
Give support to Sales Department on the onboarding process with new schools and /or agencies
Check with the Compliance Department the completion and accuracy of KYC data received
Assess AML risk scenarios and escalate to Global Financial Crime (GFC) as required
Collaborate with clients to understand their needs and provide tailored solutions.


Qualifications:

Bachelor's degree in Finance and/or Economics or similar, Project Manager Diploma desirable
Native Spanish Speaker
2 years of experience in customer service management within the education industry.
Previous experience working in the Financial Services Industry is highly desirable
Experience analysing and interpreting statistical and performance-related data. Ability to analsze complex financial transactions, detect suspicious activities, and escalate issues appropriately.
Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Strong understanding of legal and regulatory requirements related to KYC and AML
Experience in using KYC and AML software, databases, and tools for customer screening, due diligence, and risk assessment.
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software applications.

Location: Sydney, Australia
Salary: $75,000 - $90,000 per annum

PERSOLKELLY are in partnership with our client based in Erskine Park looking for an experienced Logistics Customer Service Specialist. Due to expansion, the team are now looking for an experienced Logistics Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams. About the role The Logistics Customer Service Specialist role is primarily responsible to provide support in the sales and marketing functions of the company, to ensure that customers' needs are met in a timely, efficient, and effective manner. In this role you will need to be driven, accountable and advocating for our customers are essential. We pride ourselves on the service we offer our clientele and are looking to expand and strengthen our team. Your responsibilities include but aren't limited to: Providing phone-based customer support (30-50 calls per day) Data entry (order processing, credit & refund requests) Intelligently respond to customer…

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Helia, as Australia’s first Lenders Mortgage Insurance (LMI) provider, with over 50 years expertise in the Australian housing market are in the process of re-inventing ourselves.We exist to accelerate financial wellbeing through home ownership, now and for the future. Our mission  is to create innovative and tailored solutions in partnership with our customers.  We aim to do this efficiently and conveniently, leveraging state of the art technology and data solutions.TechOps follows a Squad/Spotify model – we form in self managing teams to solve key business problems. Team members need to be ‘specialist generalists’ i.e. each person brings their key domain knowledge but are also eager to work on other roles to ensure the squad meets its outcomes.The Customer Insights Analyst works in the Customer Hub and will play a pivotal role in shaping our understanding of customer behaviour, preferences and needs. Leveraging advanced analytics and data mining techniques, you’ll be driving deep dive portfolio and…

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CUSTOMER SERVICE REPRESENTATIVE  Ideal for someone looking to progress their career in customer service with experience from a call centre or office admin background!Hybrid work arrangements scheduled around a rotating rosterPrivate Health Insurance included after 12 monthsIncredible mentorship and training provided to upskill and ensure you succeed to fast track your careerQuick Interview process and immediate startCompetitive annual salary based on experience of $65K Super Bonus WOW Recruitment have an incredible opportunity for our client’s growing and well-established Customer Service team.  They are an incredibly well reputed global gambling corporation based in Sydney CBD.  WHAT YOU WILL DOProvide the highest level of support to our customers via email and chat on a range of issuesTo maximise customer retention through quality customer serviceCommunicating and cooperating with other departments as requiredTaking an active interest in driving process and quality improvements across the departmentFulfilment of other tasks as requiredTesting of new games, products and software as required.Coordinate and maintain…

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At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services…

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WOW Recruitment are currently seeking a Customer Service & Administration Officer to support our Fintech client, based in Balmain with 2 days WFH flexibility once trained.Our client is an Australian owned and operated innovative payments and prepaid card business. They are passionate about their customers and staff, and if you're enthusiastic and motivated, we'd love you to join their team!** This is an immediate start **** $65k super $7.5k Bonus structure **** Phone based experience essential ** The role:You will manage an array of inbound calls and emails from existing and potential business customers and consumersProvide internal customer service to the Sales TeamAssist customers and help resolve queries with sound judgement and initiative whilst investigating using resourcesYou will work across multiple software systems to source required informationSupport and deliver operational functions for order processing, reporting, strong data entry capabilities.Experience providing great customer service levels to customersYou will work to and strive to achieve individual and team…

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Apply Now Equipment Service Specialist (Lube Truck) Laverton, Vic We have an opportunity for a highly motivated Equipment Service Specialist (Lube Truck) to join our Laverton Metro Field team on a 7 x 7 Roster (Wednesday to Tuesday - 5am to 5pm).ABOUT THE ROLEYou will be joining a dedicated and hardworking team where you will gain experience servicing a variety of mobile plant and equipment (predominantly Caterpillar).Your key responsibilities will include: Carrying out high quality preventative maintenance servicing, routine inspections and minor repairs on customer equipment in the field Completing required paperwork accurately and effectively (e.g. service reports and Cat inspect forms, time sheets, repair sheets, expense vouchers) Providing quality customer service at all times Minimising machine downtime and maximising productivity ABOUT YOU You will be either a trade qualified Light Vehicle or Heavy Diesel Mechanic with a strong customer service background with experience working in a similar field.To be considered for this role you will have the following…

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28th March, 2024 Who We Are:At Employal  Recruitment, we pride ourselves on fostering a culture of collaboration, growth, and excellence. As a boutique recruitment agency specialising in manufacturing and supply chain, we are dedicated to matching top talent with exceptional opportunities. Company Overview:Employal Recruitment is proud to collaborate with a global market leader in the confectionary industry, renowned for their diverse range of delightful treats enjoyed by consumers globally. Combining tradition with innovation, our client maintains commitment to excellence in both product quality and customer satisfaction.  About the Role:We are seeking a dynamic individual to join our team as a Logistics and Customer Service Manager. In this role, you will be responsible for overseeing the efficient operation of our logistics department at our North Sydney site, ensuring timely delivery of products to customers while maintaining high standards of service. As warehousing and transportation are outsourced, you will also be responsible for managing and maintaining vendor…

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UP TO $70K SUPER ARCHITECTURAL & INTERIOR DESIGN COMPANY BASED NEAR SYDNEY CBD COMPANYThis national business has their head office & showroom located in the inner southern suburbs near Surry Hills and has been operating around the world for over 20 years. They represent a number of architecturally-designed decorative products and custom fixtures and are known for their high-end brands that are generally the first choice for architects, designers, and consultants when it comes to high-end commercial & luxury residential projects.POSITIONDue to company growth, a Customer Service & Sales Administrator role has become available. Your main responsibilities will be focused the around the following key areas: Customer Response: Product availability & price for customers via phone & email Sales Orders: Enter sales orders in the system and send order or backorder confirmations Dispatch: Pick, pack and dispatch all Sales Orders BENEFITSSome of the huge benefits for this role are: Highly competitive Salary with $65K to…

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Customer Service Officer About the role Join our successful and tight-knit team in our Kalgoorlie Steel Centre branch. You will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre. This is an exciting opportunity for someone looking for a career change or to build on their existing customer service/sales experience. Managing customer enquiries via phone, email and in person Processing cash sales, quotes and orders Preparing reports Maximising sales opportunities General administration duties About your experience You are a team player with an exceptional customer focus, strong attention to detail and you thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to provide customer solutions and exemplary service. Experience in customer service and or sales administration Excellent interpersonal skills and the ability to establish rapport Microsoft Office & SAP system experience highly regarded Experience in estimating…

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PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

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Job Description Your new opportunity: As a Service Administration Supervisor, you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. In this role you will: Ensure that work in progress is reduced to minimum levels by supervising and guiding your team. Ensure daily cash sales and accounts are correctly reconciled. Work closely with the warranty administration team to ensure all warranty jobs are processed within time protocols, minimal errors and updates are provided. Attend meetings and contribute to continual process improvement. About you: Have 5 years of administrative experience with great computer skills. Automotive warranty experience Experience within a customer service environment Sound understanding of Automotive Dealership Service Environment Some supervisory experience would be great, but we're happy to work with the right person.…

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Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

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26th March, 2024 $34 per hour plus super 01/04/2024 to 28/06/2024 - Parramatta Location 7.6 hours per day/38 hours per week Provide service and support directly to victims of crime through the provision of information, advice, registration and management of applications for victims support. The position holder is required to act with professionalism, objectivity and integrity to: Work in a trauma informed way to ensure that the needs of the client are holistically addressed. Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations with assistance as needed. Provide first contact information and referrals, and process applications for victims support, with assistance as needed. Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices. Achieve and exceed all key performance indicators and performance targets. Be aware of…

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We are seeking customer service oriented people with industrial/hotel cleaning or hospitality experience; equally happy to consider a transferrable skill set along with a positive can-do attitude. Your next adventure awaits!

The position would be full time role that is drive in and drive out within the Western Downs region working 14 days in and 7 days off for 10 hours per day. Food, accommodation along with uniforms would be provided.

What do Service Attendants do?

Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds
What does it take to work DIDO?

The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 10-12-hour shifts, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights
An open drivers license
Ability to drive to and from the mine site
Most of all, what’s in it for you?

These prospective entry-level roles could lead to many more opportunities for your future. Here’s what’s could be on offer:

Permanent role with Sodexo - we’re looking for keepers!
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your work
Your transport, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRPf

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

Click here to view more detail / apply for Senior Customer Service Officer

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

Click here to view more detail / apply for Customer Service Coordinator

The Company Innovative, progressive company focused on automation and AI. Leading the pack in technology and innovative thinking this young dynamic team will provide a stable, secure work environment that will also challenge and stretch your experience. The Role This is a start to finish role where you will be managing all operational tasks for your allocated clients, which is predominately ocean freight imports. You will have full responsibility of the shipment from PO right through to delivery to clients premises or 3PL warehouse. You will be the main liaison for customers and deliver consistently outstanding service both internally and externally. If you enjoy having full control of the shipments and servicing your customer requirements, this role is for you! Responsibilities Facilitation of Import & Export shipments Liaising with shipping lines, co-loaders, airlines and transport carriers Providing clients with exceptional customer service Import/Export Document Processing and Creation Essential Skills Solid experience in freight forwarding operations…

Click here to view more detail / apply for Customer Operations Coordinator

Date Posted:

2023-11-14

Country:

Australia

Location:

LOC7059: 610 Murray Street, West Perth WA 6005

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

About You

We are currently looking for a sales-focused Service Account Representative to be based in our Perth office in Western Australia.

In this role, you would be responsible for selling OTIS's range of maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area. 

You are excited about proactively maintaining regular face-to-face contact with Otis Customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing meet the OTIS standards and customer requirements.

• Permanent role

• Reports to Senior Service Account Representative

What We Offer

• Competitive base salary and car allowance

• Quarterly paid Sales incentive

• Access to funded study schemes such as our industry-leading Employee Scholarship Program

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

As a Service Account Representative, your key responsibilities are to

• Achieve Service sales targets in accordance with the individual plan and defined submission activities.

• Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.

• Proactively maintain regular face-to-face contact with Otis Customers.

• Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements,

• Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.

• Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.

• Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.

• Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What you will need to be successful

• Holds a Business degree or equivalent.

• Have a minimum of 5 years’ experience in Frontline Sales or Key Account Management.

• Possesses strong business acumen abilities, is adaptable, and results-oriented.

• Able to manage several accounts, customer-focused, and anticipate client needs,

• Has the ability to liaise and influence all stakeholders within the organization and possesses strong relationship-building skills.

• Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.

• Strong written and verbal communication skills.

• Adaptable and works well in a team

Apply NOW and Help Us Build What's Next

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).
They now seek an experienced System/Service Analyst to join the team in Sydney.
This is for a full time role with an annual salary of $90,000 + Superannuation.


The Responsibilities:
· Spearhead the migration of tools like CATT to more collaborative and accessible platforms such as SharePoint
· Ensure a seamless transition that enhances user engagement and learning
· Enhance existing training materials and challenges for tools like CATT, aimed at deepening users' understanding of its testing functions across various financial services systems
· Offer continuous troubleshooting support and effective use of CATT tool to overcome any operational hurdles.
· Participate in the design and implementation phases of CATT
· Developing testing strategies and best practice procedures for tool configuration
· Oversee and conduct functional, regression, and system integration testing
· Ensure software and systems operate seamlessly across all intended functionalities
· Handle specific testing functions critical to financial operations, such as environment preparation, trade upload/lifecycle management, outbound SWIFT reconciliation, and end-of-day processes
· Conduct integration testing involving crucial financial interfaces and systems, including SWIFT, CLS settlements, and upstream trade booking systems
· Ensure interoperability and efficiency of aforementioned system functions
· Liaise with Subject Matter Experts (SMEs), Business Analysts (BAs), and developers continuously
· Manage effective requirement gathering to ensure comprehensive test coverage
· Provide tailored training sessions and handover to Support and Business teams to leverage the CATT tool effectively
· Produce detailed documentation on platforms, outlining critical testing functions, configurations, and best practices related to tools like CATT
· Develop and implement best practice guidelines for the configuration of testing tools

· Regularly monitor testing processes, report on outcomes, and provide insights
· Continuously update knowledge on financial systems and technologies, including Calypso, Murex, and kdb+, to provide informed support and enhancements to testing practices


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· At least 4 years working experience in KX technology
· At least 4 years of demonstrated expertise in languages such as Python, Java, C++, or JavaScript
· At least 4 years of relevant experience with frameworks like React for front-end development or Django for Python
· At least 4 years of demonstrated skills in SQL for database management
· At least 4 years of demonstrated expertise in TCP/IP, UDP, HTTP/S, FTP, and DNS
· Knowledge of continuous integration and continuous deployment (CI/CD) pipelines using tools
· Understanding of firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

What will you be doing? You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your…

Click here to view more detail / apply for Customer Solutions Advisor - Full time - Burwood

    Fresh Service Team Member From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity…

Click here to view more detail / apply for Fresh Service Team Member - Woolworths Bunbury Forum (969246)

Service Supervisor Laverton, Vic With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with leadership experience to become our next Service Supervisor at our Laverton branch.   ABOUT THE ROLEWe are seeking a highly motivated and developing leader to join the team as a Service Supervisor. Reporting to the Service Manager, the Service Supervisor is responsible for providing supervision and guidance to a team of technicians and apprentices while ensuring customer needs are met through effective work order management. This position is great for a developing leader with potential career pathways into Service, Branch and Operations Manager positions within the business.  This position will be based at our Laverton facility, working Monday…

Click here to view more detail / apply for Service Supervisor