ServiceNow is looking for an Solution Sales Specialist to join our expanding Inside Sales team. The  Solution Sales Specialist will manage the market success of ServiceNow's Customer Workflow products. These products are built on our market-leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The goal will be to excel in this Inside Sales Role and earn a chance to be promoted into a Field Sales Role.

What you get to do in this role:

The Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas for an assigned product line and territory.

• Drive sales opportunities and business relationships with influential contacts within Commercial Accounts
• Focus on understanding an organization's plans and how ServiceNow solutions map to these
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams
• Organize resources necessary to further the sales cycle (e.g. Solution Consultants, Customer Service, Marketing etc.)
• Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
• Use Data Management through all sources such as CRM, social media, search engines, and press

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

We currently have an exciting opportunity for an experienced professional to join Oaks Melbourne on Collins Hotel as Night Guest Service Agent in a Full Time capacity.

Key Responsibilities include:

• Conduct guest arrivals and departures during the overnight shift
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner, including tasks such as for preparing daily reports, balancing transactions, and conducting security walks of the property.
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global insurer that offers hundreds of products and operate in countries around the world. In their Sydney Head Office, you will be joining a small, close-knit office which focusses predominantly on travel insurance. Looking to create a brand-new team for this area, it is a fantastic opportunity to get back into or start a career in insurance. Your New Role: Here you will be the first point of contact for all enquiries from customers and agents, clients and other key stakeholders. Key responsibilities include:

Assisting with travel insurance enquiries and delivering fantastic customer service
Up-selling and cross-selling products/services by means of creating a great customer service experience
Handling high-volumes of calls in a fast-paced environment
Sharing knowledge and expertise on products and services
Meeting compliance and exceeding targets and KPIs.

What You'll Need to Succeed:

Ideally, you would come from a travel or health insurance background
Other financial services, travel or contact centre backgrounds will also be considered
You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
PR or Citizenship as this is a permanent full-time position

What You'll Get in Return:

Full-time permanent paying $65k + super, earn up to $80k with all associated penalties for evenings and weekends (should you opt in for those shifts)
CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
Lots of additional perks, including fantastic discounts off insurance and other products
Great opportunity to learn and grow in a huge billion-dollar insurance company

What You Need to do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please click here to apply.

RecruitWest is looking for someone with a mechanical background who has general boating knowledge to join our client's dealership in the beautiful coastal town of Bunbury!Hours are Monday to Friday 8am-5pm with an hour lunch break and Saturdays, 9am-1pm.Your duties will include:- Liaising with customers both in-store and over the phone assisting them with their boating needs- Utilising diagrams and schematics to locate spare parts- Managing orders and receiving of stock and maintaining inventory- Operating a forklift to unload trucks and move boats- Performing pick-up and drop-off tasks, transporting boats and other items locally.Requirements:- Mechanical and general boating knowledge, preferred but not essential.- Valid Driver's Licence- Valid Forklift Ticket, desirable but not essential- Skipper's Ticket, desirable but not essentialIf you are a passionate boating enthusiast who meets the requirements, we encourage you to apply TODAY!To register your interest, simply click the apply button TODAY!If you have specific questions or require additional info, feel free to call Nash on 08 9792 3557 or 0491 914 503.

Click here to view more detail / apply for Customer Service Assistant

PURPOSE OF JOB: The Internal Import/Export Customer Service will act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency for product being imported and exported. The target is to ensure excellent service standards and maintain high customer satisfaction by responding to Local & Export customers' enquiries and be a conduit for technical assistance within one to two business days. JOB RESULT AREAS: 1. Ensure ALL Export Orders collated and sent to the WH for packing within 12/24hrs or receipt 2. Create and administer ALL Export Documentation (Express - AIR/OCEAN) (SLI's for WH, Logistics, Trade Compliance) 3. Demonstrate urgency by answering Local & Export customer inquiries in an efficient and productive manner to ensure responses within 1 to 2 business days. 4. Provide "first time" answers to ALL customer inquiries. 5. Strive for continuous improvement through problem identification and resolution. 6. Customer and Distributor satisfaction 7. Maintenance and follow up on distributor agreements. 8. Attend incoming/outgoing mail and office supplies purchases PRINCIPAL ACTIVITIES/DUTIES: Take reasonable care of own health and safety and other persons who may be affected by their acts and omissions as required under OH&S legislation. 1. Order Management on ALL export orders 2. Create and administer ALL Export Documentation (SLI's for WH, Logistics, Trade Compliance) 3. Process and respond to customer enquiries, deductions, requirements, complaints, and other needs in a professional and courteous manner IE: shipping errors, entry errors, traffic issues (logistics) 4. Provide Customer Service Support by troubleshooting advice to all end users and distributors who request it on Graco products and standard applications. 5. Creation of Customer BO reports for NZ Sales Team 6. Assist in the management and procurement of products by liasing with production and planning (US Based) 7. Prepare quotations in response to inquiries for pricing and product availability. 8. Make promise date commitments to customers as required and follow through to ensure that commitments are either met or the customer receives as much advance notice as possible. If backorder delivery cannot be met then search and offer an alternative/substitute within the technical scope. 9. Coordinate all communications relative to routine quotes, including price information, sales leads, and delivery time to 10. Directly communicate with end users, distributors, (EXPORT) sales, via phone, Partner Portal (Internally developed system). 11. Build a reference library containing technical data to expedite the resolution of customer enquiries. 12. Develop and maintain good customer relations to consolidate Graco's market leadership. 13. Document and manage equipment sales leads and ensure they are delegated to the relevant GAU sales manager for follow up. 14. Engage in a continuing program of learning in order to: a) Improve and broaden knowledge of products, applications, technology, sales and prices, etc. b) Acquire knowledge of competitive product line, product information, catalogues, advertising, pricing, etc. c) Acquire knowledge of customer organization, purchasing, distribution, merchandising, and promotion programs. 15. Coach and mentor Distributors in the "Graco" equipment, parts and literature order process. 16. Manage ALL EXPORT customer service filing - ie - orders, records enquiries and build and improve on current processes. 17. Assist in management and procurement by liasing with production and planning (US Based) 18. Communicate distributor special requests to shipping. 19. Perform any other responsibilities as directed by supervisor. 20. May support Sales personnel for major Trade shows if required. 21. Maintain invoice files and extract freight invoices for payment POSITION REQUIREMENTS: Essential:

Ability to problem solve using internal tools developed to assist our network
Flexible work attitude
PC knowledge and Data entry skills.
Good command of English.
Excellent communication, presentation and interpersonal skills.
Assertive telephone skills
Good Knowledge of Microsoft Office software ( Word/Excel/PowerPoint)
Good communication skills and professional and friendly attitude
Minimum 2 years' experience in a similar position
Team player and ability to work in a small office environment

Desirable:

2-3 in a Customer Service Call Centre
Distribution experience
Graco product knowledge
Related industry experience
Oracle Order Entry


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

We are seeking customer service oriented people with industrial/hotel cleaning or hospitality experience; equally happy to consider a transferrable skill set along with a positive can-do attitude. Your next adventure awaits!

The position would be full time role that is drive in and drive out within the Western Downs region working 14 days in and 7 days off for 10 hours per day. Food, accommodation along with uniforms would be provided.

What do Service Attendants do?

Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds
What does it take to work DIDO?

The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 10-12-hour shifts, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights
An open drivers license
Ability to drive to and from the mine site
Most of all, what’s in it for you?

These prospective entry-level roles could lead to many more opportunities for your future. Here’s what’s could be on offer:

Permanent role with Sodexo - we’re looking for keepers!
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your work
Your transport, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRPf

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6:30am to 10:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to clearance requirements Australian working rights and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Customer Sales & Service Coordinator CAMPBELLFIELD Competitive salary sales bonus scheme   Non-customer facing role Exceptional Benefits A great opportunity now exists for an experienced Customer Sales & Service Coordinator to join our small and friendly team.WHAT'S ON OFFER: a range of amazing employee benefits inclusive of paid parental leave a friendly and supportive team environment  on-the-job training, genuine career and progression pathway Primary Responsibilities: Entering sales orders Answering telephone enquiries Providing customer quotes, order status updates, lead times etc Vetting orders Applying credit processes Providing technical and product support to customers. About YouYou will be a self-motivated customer service specialist who enjoys working in a high-performance culture.To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a friendly telephone manner the ability to express themselves clearly and concisely in verbal and written communication. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.Employment at CapralOur strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. 'As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position.'How To ApplyIf you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you.APPLY NOW!No recruitment agencies, please.

Click here to view more detail / apply for Customer Sales & Service Coordinator

Join Our Team as Head of Service Integration!

Are you a strategic leader passionate about optimizing user experiences through seamless service integration? We're looking for a dynamic Head of Service Integration to oversee and elevate our User Experience teams, including End User Compute, Field Services, and Service Desk activities.

About the Role:

As the Head of Service Integration, you will spearhead the governance of our Service Desk, End User Computing, and Field Services functions. Your primary goal will be to ensure the seamless integration of services across our partner ecosystem, driving efficiency and excellence in user experience delivery.

You will collaborate closely with service providers to identify and implement continuous improvement opportunities, ensuring that our IT Service Management function aligns with our business objectives.

Responsibilities:

Lead and govern the activities across Service Desk, End User Computing, and Field Services.
Drive strategic integration initiatives to ensure seamless services across our partner network.
Collaborate with service providers to identify and implement continuous improvement opportunities for Service Desk and End User Computing services.
Manage and optimize the IT Service Management function to provide stable, scalable user integration solutions.
Qualifications and Skills:

Tertiary level qualifications in Business, Commerce, Information Services, or an IT-related discipline are desirable.
Strong conceptual knowledge of Information Technology coupled with ITIL/ITAM certification.
Proficiency in using various data tools to transform and analyze data sets, coupled with excellent communication skills (written and verbal).
If you're ready to steer service integration toward excellence and make a substantial impact, join us in this pivotal role!
Salary range: $160,000 - $175,000 TFR

Apply now via this link or paste in your browser: https://wd3.myworkday.com/agreenspace/d/inst/15$392530/9925$5154.htmld