Customer Service Officer About the role Join our successful and tight-knit team in our Kalgoorlie Steel Centre branch. You will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre. This is an exciting opportunity for someone looking for a career change or to build on their existing customer service/sales experience. Managing customer enquiries via phone, email and in person Processing cash sales, quotes and orders Preparing reports Maximising sales opportunities General administration duties About your experience You are a team player with an exceptional customer focus, strong attention to detail and you thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to provide customer solutions and exemplary service. Experience in customer service and or sales administration Excellent interpersonal skills and the ability to establish rapport Microsoft Office & SAP system experience highly regarded Experience in estimating…

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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us! Service Sales Account Manager Hallam, VIC, AU, 3803 Mar 27, 2024 THIS OPENS THE DOOR TO YOUR FUTURE: YOUR SKILLS & THE TASKS You will represent dormakaba Service within Victoria, developing and maintaining client relationships, whilst partnering with internal stakeholders to achieve results. You will demonstrate confidence in your abilities, be open to challenging the norm, and…

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Work for one of Australia's leading automotive companies in Scoresby Your new company This automotive company with high standards for customer service is looking for the next superstar to join their team in a permanent capacity, working in Scoresby Your new role

Providing excellent customer service and managing inbound calls and financial queries
Operating phone calls professionally, transferring calls where needed
Assisting in providing reporting to Management when required
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday
Resolving customer issues on first call resolution

What you'll need to succeed

Must be an Australian Citizen or hold PR
Previous or current Customer Service/ Collections experience/ Insurance
Experience managing and responding to customer complaints
Financial Services / Motor Vehicle industry experience
Proven experience being self-motivated and results-driven with an ability to work under own initiative
Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
Strong written and verbal communication skills
Intermediate experience in the Microsoft suite of products
Strong time management and stakeholder management skills
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday

What you'll get in return

Excellent training and ongoing support
Great work culture and office environment
Flexibility to work on a rotating roster from Monday to Friday
Hybrid working arrangements after training (approx 3 months)

What you need to do now Group interviews are being conducted in April, with a start date in May 2024, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

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Job Description Your new opportunity: As a Service Administration Supervisor, you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. In this role you will: Ensure that work in progress is reduced to minimum levels by supervising and guiding your team. Ensure daily cash sales and accounts are correctly reconciled. Work closely with the warranty administration team to ensure all warranty jobs are processed within time protocols, minimal errors and updates are provided. Attend meetings and contribute to continual process improvement. About you: Have 5 years of administrative experience with great computer skills. Automotive warranty experience Experience within a customer service environment Sound understanding of Automotive Dealership Service Environment Some supervisory experience would be great, but we're happy to work with the right person.…

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Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

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26th March, 2024 $34 per hour plus super 01/04/2024 to 28/06/2024 - Parramatta Location 7.6 hours per day/38 hours per week Provide service and support directly to victims of crime through the provision of information, advice, registration and management of applications for victims support. The position holder is required to act with professionalism, objectivity and integrity to: Work in a trauma informed way to ensure that the needs of the client are holistically addressed. Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations with assistance as needed. Provide first contact information and referrals, and process applications for victims support, with assistance as needed. Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices. Achieve and exceed all key performance indicators and performance targets. Be aware of…

Click here to view more detail / apply for Client Service Representative

We are seeking customer service oriented people with industrial/hotel cleaning or hospitality experience; equally happy to consider a transferrable skill set along with a positive can-do attitude. Your next adventure awaits!

The position would be full time role that is drive in and drive out within the Western Downs region working 14 days in and 7 days off for 10 hours per day. Food, accommodation along with uniforms would be provided.

What do Service Attendants do?

Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds
What does it take to work DIDO?

The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 10-12-hour shifts, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights
An open drivers license
Ability to drive to and from the mine site
Most of all, what’s in it for you?

These prospective entry-level roles could lead to many more opportunities for your future. Here’s what’s could be on offer:

Permanent role with Sodexo - we’re looking for keepers!
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your work
Your transport, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRPf

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

Click here to view more detail / apply for Senior Customer Service Officer

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

Click here to view more detail / apply for Customer Service Coordinator

The Company Innovative, progressive company focused on automation and AI. Leading the pack in technology and innovative thinking this young dynamic team will provide a stable, secure work environment that will also challenge and stretch your experience. The Role This is a start to finish role where you will be managing all operational tasks for your allocated clients, which is predominately ocean freight imports. You will have full responsibility of the shipment from PO right through to delivery to clients premises or 3PL warehouse. You will be the main liaison for customers and deliver consistently outstanding service both internally and externally. If you enjoy having full control of the shipments and servicing your customer requirements, this role is for you! Responsibilities Facilitation of Import & Export shipments Liaising with shipping lines, co-loaders, airlines and transport carriers Providing clients with exceptional customer service Import/Export Document Processing and Creation Essential Skills Solid experience in freight forwarding operations…

Click here to view more detail / apply for Customer Operations Coordinator

Date Posted:

2023-11-14

Country:

Australia

Location:

LOC7059: 610 Murray Street, West Perth WA 6005

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

About You

We are currently looking for a sales-focused Service Account Representative to be based in our Perth office in Western Australia.

In this role, you would be responsible for selling OTIS's range of maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area. 

You are excited about proactively maintaining regular face-to-face contact with Otis Customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing meet the OTIS standards and customer requirements.

• Permanent role

• Reports to Senior Service Account Representative

What We Offer

• Competitive base salary and car allowance

• Quarterly paid Sales incentive

• Access to funded study schemes such as our industry-leading Employee Scholarship Program

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

As a Service Account Representative, your key responsibilities are to

• Achieve Service sales targets in accordance with the individual plan and defined submission activities.

• Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.

• Proactively maintain regular face-to-face contact with Otis Customers.

• Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements,

• Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.

• Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.

• Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.

• Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What you will need to be successful

• Holds a Business degree or equivalent.

• Have a minimum of 5 years’ experience in Frontline Sales or Key Account Management.

• Possesses strong business acumen abilities, is adaptable, and results-oriented.

• Able to manage several accounts, customer-focused, and anticipate client needs,

• Has the ability to liaise and influence all stakeholders within the organization and possesses strong relationship-building skills.

• Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.

• Strong written and verbal communication skills.

• Adaptable and works well in a team

Apply NOW and Help Us Build What's Next

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).
They now seek an experienced System/Service Analyst to join the team in Sydney.
This is for a full time role with an annual salary of $90,000 + Superannuation.


The Responsibilities:
· Spearhead the migration of tools like CATT to more collaborative and accessible platforms such as SharePoint
· Ensure a seamless transition that enhances user engagement and learning
· Enhance existing training materials and challenges for tools like CATT, aimed at deepening users' understanding of its testing functions across various financial services systems
· Offer continuous troubleshooting support and effective use of CATT tool to overcome any operational hurdles.
· Participate in the design and implementation phases of CATT
· Developing testing strategies and best practice procedures for tool configuration
· Oversee and conduct functional, regression, and system integration testing
· Ensure software and systems operate seamlessly across all intended functionalities
· Handle specific testing functions critical to financial operations, such as environment preparation, trade upload/lifecycle management, outbound SWIFT reconciliation, and end-of-day processes
· Conduct integration testing involving crucial financial interfaces and systems, including SWIFT, CLS settlements, and upstream trade booking systems
· Ensure interoperability and efficiency of aforementioned system functions
· Liaise with Subject Matter Experts (SMEs), Business Analysts (BAs), and developers continuously
· Manage effective requirement gathering to ensure comprehensive test coverage
· Provide tailored training sessions and handover to Support and Business teams to leverage the CATT tool effectively
· Produce detailed documentation on platforms, outlining critical testing functions, configurations, and best practices related to tools like CATT
· Develop and implement best practice guidelines for the configuration of testing tools

· Regularly monitor testing processes, report on outcomes, and provide insights
· Continuously update knowledge on financial systems and technologies, including Calypso, Murex, and kdb+, to provide informed support and enhancements to testing practices


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· At least 4 years working experience in KX technology
· At least 4 years of demonstrated expertise in languages such as Python, Java, C++, or JavaScript
· At least 4 years of relevant experience with frameworks like React for front-end development or Django for Python
· At least 4 years of demonstrated skills in SQL for database management
· At least 4 years of demonstrated expertise in TCP/IP, UDP, HTTP/S, FTP, and DNS
· Knowledge of continuous integration and continuous deployment (CI/CD) pipelines using tools
· Understanding of firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

What will you be doing? You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your…

Click here to view more detail / apply for Customer Solutions Advisor - Full time - Burwood

    Fresh Service Team Member From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity…

Click here to view more detail / apply for Fresh Service Team Member - Woolworths Bunbury Forum (969246)

Field Service (Forklift) Mechanic/ Technician Australia’s number one forklift company! Highly Autonomous Role Industry competitive rates and allowances At Toyota Material Handling Australia (TMHA), we are seeking Field Service Technicians reporting into our Perth Branch and work on all types of material handling equipment . We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training provided, you'll enjoy heaps of variety and the chance to work with a trusted brand in a dynamic industry. Take control of your future, knowing all the while you’re part of a close-knit team who has your back.   All you need is: A relevant trade from a mechanical background (Automotive, Heavy, Mobile Plant etc.)  Sound experience within your relevant trade background. A great attitude, be open to learning and developing new skills and exciting new adventures. Your Duties: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs…

Click here to view more detail / apply for Field Service (Forklift) Mechanic/ Technician

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

Service Supervisor Laverton, Vic With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with leadership experience to become our next Service Supervisor at our Laverton branch.   ABOUT THE ROLEWe are seeking a highly motivated and developing leader to join the team as a Service Supervisor. Reporting to the Service Manager, the Service Supervisor is responsible for providing supervision and guidance to a team of technicians and apprentices while ensuring customer needs are met through effective work order management. This position is great for a developing leader with potential career pathways into Service, Branch and Operations Manager positions within the business.  This position will be based at our Laverton facility, working Monday…

Click here to view more detail / apply for Service Supervisor

Customer Experience Leader Full Time - Cranbourne, VIC Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.The RoleOur Cranbourne AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service Expert to lead customer service and focus on delivering a first class service to our new and existing customers. Key duties and responsibilities include: Lead customer service and support day to day running of the branch Provide first class service to all customers using your amazing people and communication skills Keep customers appraised of delivery lead-time Undertake repair inspections, converting repairs to sales where appropriate Raise Job Authorities and invoices by utilising branch computer system The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your…

Click here to view more detail / apply for Customer Experience Leader

Hospitality Assistants (Food Service Assistants) Wantirna South A variety of shifts across a 7 day roster, you choose! Tax-free salary packaging to increase your pay Free parking, bus stop nearby  Are you ready for a career with more meaning?At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone’s life by showing them compassion and care.What's in it for you? A position closer to home, dual hotel service positions On-site training and buddy shift program Flexible shifts and hours available Dining and entertainment benefits with Access pay Support the amazing residents, a rewarding position where you make a difference We often seek to employ people with uplifting and warm personalities to work across our established aged care homes in Victoria.  Hospitality Assistants are reliable and enjoy working in a team and importantly brighten the residents’ day by…

Click here to view more detail / apply for Hospitality Assistants (Food Service Assistants)

New Service Coordinator role now available! Your new company Would you consider yourself to be someone who works well under pressure, has great attention to detail, and has the ability to multitask? If so, I may have the perfect opportunity for you…. I am currently recruiting for a Permanent, Full-time Service Coordinator position for a growing organisation who are innovative experts in Trade Services, Project and Construction Solutions based in the Inner West. As a Service Coordinator, you will utilise the company's network of trade people and consultants to schedule, manage and complete their client's facilities maintenance work orders. Work orders include routine and reactive maintenance tasks, including but not limited to: carpentry, handyman, plumbing, electrical, landscaping, & more. This exciting position will provide the successful candidate with excellent client connections and relationship building opportunities as well as career development in the commercial and government property sectors. Your new role

Schedule, manage and close numerous work orders.
Be resourceful and motivated to close work orders on time, meeting customer expectations and KPIs.
Problem-solving client and trade issues as they arise.
Building strong relationships with our trade network.
Administer high quality customer service to our clients.
Act ethically and maintain our professional standards. What you'll need to succeed
Experience in customer service, or service coordination in facility maintenance or property.
Present a can-do and positive attitude with the drive to deliver a high standard of customer service.
The ability to think on your feet in order to find alternative solutions.
Strong organisation, multitasking, and time management skills.
Strong and effective communication skills, both written and verbal.
Intermediate MS Office skills in Word and Excel
Experience with SimPRO is preferred, but not essential as training will be provided. What you'll get in return
Vibrant, friendly and cohesive company culture
Permanent, full-time position
Career development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or alternatively, please email me directly to [email protected] with a copy of your most up-to-date resume and I will be in touch. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please click here to apply.

Purpose of the Role: Using technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education. Responsibilities:• Resolving, in first contact, customer enquiries received by phone, email and/or chat• Owning complex issues to resolution, with regular progress updates to customer/s• Promoting the benefits of using the online store, helping customers to self-serve for future purchases• Keeping up-to-date with Industry changes to understand how SAIG products/services meet customer needs• Identifying opportunities for new solutions and referring qualified leads from customers to Sales• Knowing when online/contact activity may impact other customers andacting quickly with stakeholders to inform & resolve• Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible• Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded• Actively contributing to regular team meetings and regularly attending company-wide information/training sessions Education/Professional Qualifications:• High School Certificate (HSC) or equivalent• [Desirable] Customer Service Institute…

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CUSTOMER SERVICE ASSISTANT Armidale NSW 2350 POSITION OVERVIEWAt the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.DUTIES AND RESPONSIBILITIESDuties may include but are not limited to: Adheres to all standard operating procedures and policies Responsible for cash handling procedures Responsible for all communications applicable to their assigned area Assists in merchandising procedures Responsible for maintaining assigned area Delivers exceptional customer service through personal contact with customers Receiving Deliveries and management of invoicing/paperwork Checking off stock to invoice Stocking Shelves and Displays Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room Strong culture of safety at all times including…

Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANT