We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment

• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership

• Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests

• Analyse trends in sellers issues and suggest improvement ideas and plans 

• Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning

• Occasionally work on public holidays to support our Square Australia sellers

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience 

 

 

 

 

This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

Are you a dynamic operator looking to be a part of a well-known global company?

The opportunities are endless, we are offering an excellent salary package, job security as well many other perks of the job.

Rentokil is looking for a motivated organized Service Planner for our Hygiene Division with strong administrative and communication skills to join the team based in Tullamarine - Melbourne on a full-time basis.

The core responsibilities in this role include:

• Organization and scheduling of regular field service activities
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Ensure zones are regularly revised to ensure capacity, location, and sequence are the best fit for the operation in a holistic view to ensure a productive service zone for the technicians
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer inquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as the state of service, jobs, customer service history, specific technician productivity, and customer retention
• Maintain reporting spreadsheets within timeframes
• Make all necessary escalations to Local Service Managers and Operations Managers as required for the provision of quality service to our customers

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Solutions focused
• Strong computer skills
• Ability to give clear instructions
• Ability to build relationships and work well with others
• Ambition and desire to succeed
• Analytical thinking skills
• Strong collaboration skills
• Strong time management skills
• Problem-solving mindset
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

About Us -

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia, and the Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.

Employee Testimonials -

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

Local Service Manager

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

Newcastle

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as the Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Your Career

At Palo Alto Networks, we are passionate about protecting our digital way of life, and we need someone like you to play a vital role in our mission. As the cybersecurity partner of choice, we are at the forefront of safeguarding businesses and individuals from evolving cyber threats.

In this exciting role, you'll be instrumental in driving business growth and expanding our reach in your assigned territory. By leading the charge in acquiring new Service Provider/MSP customers and nurturing lasting relationships with key stakeholders, you'll be making a tangible impact on our success.

With a supportive and collaborative work environment, you'll have all the tools and resources to excel in your role and achieve new heights in your career. Join us on our mission to make each day safer than the one before and be part of a company that values your contributions and fosters your professional growth.

Your Impact

• Build business value for our Service Provider and Managed Security Service Provider (MSSP) customers enabling them to secure their networks and IT assets and build services and offers based on our security offerings for enterprise customers
• Demonstrate initiative and drive to build new engagements or re engaging existing engagements in new areas for growth
• Drive and orchestrate complex sales cycles and work with our internal and partners and teams to best serve the customer
• Build an industry ecosystem of partner organiaations to serve large complex use cases with our service provider customers
• Develop and orchestrate C level engagements with leadership in our SP and MSSP customers and establish strategic long-standing relationships
• Create and implement strategic account plans focused on attaining organisational-wide deployments 
• Orchestrate service creation activities with focus service providers to find new markets for managed services and go to market offers based on Palo Alto Networks’ capabilites
• Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks 
• Engage a programmatic approach to demand to generate, develop, and expand your territory
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

• Opportunity to attend a recruitment evening on 30th January to meet the team
• Learn about us and our organization
• Get to know more about the job and what it entails

Initial is a global leader in services that help businesses manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.

We are currently on the search for enthusiastic and energetic staff to join us on our journey on both a full-time basis and build a career in the Hygiene industry. We have various opportunities available throughout Melbourne. We are looking to train if you are willing to learn!

Some of the duties and responsibilities in this role include servicing our client premises by maintaining washrooms and our products within.

All training will be paid for by us and we will pay you a wage as you go through your training.

Requirements

• Full Australian driver's licence
• The ability to work independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Cleaning or related industry experience

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

To qualify for the position you must have a current Australian driver's license and be eligible to work full-time in Australia.

Benefits

The successful applicants will be provided with:

• Fully serviced vehicle and mobile phone
• Full protective gear and uniform
• On-the-job training
• Mentorship and career opportunities
• A supportive, balanced environment to juggle your work and family life
• Independent work

APPLY NOW!

COME AND MEET US IN PORT MELBOURNE!

Date: 30th January
Time: 5:00 to 6:00 pm
Address: 9 Westside Ave, Port Melbourne VIC 3207

Please bring a copy of your Australian Driver's Licence and Resume.

We will give you all the information you need so that you can get to know us as a company and meet the amazing team in Melbourne!

Make sure you submit an application so that you can attend the recruitment session!

If you are looking for a career change or you just want to be a specialist in your field, you must apply now! DON’T MISS OUT!

Date Posted:

2023-11-23

Country:

Australia

Location:

LOC7026 : 4/78 Hattam Street, Bendigo VIC 3539, Australia

We are looking for a Repairs Service Technician based in Regional Victoria – Bendigo. This is a permanent role and reports to the Regional Victoria Area Manager.

You will work closely with other Service Technicians, Mechanical Fitters, Installers, Adjusters, Trade Assistants, Field Engineers, and Service Coordinators.

Why join OTIS?

• Robust compensation and benefits packages

• Access to funded study schemes such as our industry-leading Employee Scholarship Program and Educational Assistance Scheme

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

Key Responsibilities for You

• Performs service, repairs, and maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.

• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.

• Provide electrical and mechanical training to apprentices and sub-contractors.

• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators.

• Perform upgrades and repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and accordance with the relevant Award and /or Enterprise Bargaining Agreement.

• Liaise with customers and submit leads using Otis-provided applications.

• Standby and after-call-back coverage (if applicable)

Key working relationships - Internally and Externally

• Works closely with the Field Engineers, Service Mechanics, Branch and Operations Managers.

• Liaises with functional management at other Otis entities and headquarters.

• Represent the Company with major customers, suppliers, and the public.

• Work closely with the Sales Team, including Sales Account Representatives, Sales Managers, and Sales Coordinators (where relevant).

• External stakeholders include customers, building owners, managers, independent and government agencies, unions, consultants, and suppliers.

What You Will Need to Be Successful

• Have Electrical qualifications as relevant to the role.

• Minimum two (2) to five (5) years’ experience within the Lift Industry.

• Extensive electrical and mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.

• Has the ability to perform knowledge transfer on information and skills through training.

• Demonstrated fault-finding and problem-solving skills.

• Strong English language skills, both verbal and written

• Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).

• Highly organized, structured, and able to handle multiple tasks and competing priorities.

• Attention to detail and results-driven.

Do you know someone at OTIS? 

If yes, let's get them to submit your interest as a Referral. Tell them about this role! If you are an overseas candidate with lift experience and are interested in this opportunity, please get in touch. 

Key Benefits 

• Robust compensation and benefits packages 

• Be part of the Forbes 2023 World's Best Employers. 

• Meaningful career opportunities for people to grow through excellent Learning programs. 

About OTIS

Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Our Gen2® elevator system, energy-saving ReGen™ drive technology, and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Apply today to join us and build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Service Centre Manager Full Time - Port Macquarie NSW We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Port Macquarie. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!The RoleThe Service Centre is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include: Manage and maintain stakeholder relationships including customers, insurers, and local suppliers Lead and support the team by setting and meeting key performance indicators within agreed budgets Support the development of all team members by identifying and providing learning and growth opportunities Management of schedules of work to be performed on a daily / weekly basis Commitment to learning, growing and developing your team What we are looking forWe are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include: Driven business manager and people leader Passion and dedication for business growth Customer focused with a commitment to delivering a first-class experience   Work to budgets and towards key performance indicators Excellent verbal and written communication skills, capacity to develop relationships Strong people management, team leadership and influencing skills The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:  Work with a supportive senior management team Ongoing reward and recognition programs Learning and development for you to reach your full potential Laptop, phone, and company vehicle or car allowance Realise your potential and build a career with O’Brien! Apply today!As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at…

Click here to view more detail / apply for Service Centre Manager

ServiceNow is looking for an Solution Sales Specialist to join our expanding Inside Sales team. The  Solution Sales Specialist will manage the market success of ServiceNow's Customer Workflow products. These products are built on our market-leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The goal will be to excel in this Inside Sales Role and earn a chance to be promoted into a Field Sales Role.

What you get to do in this role:

The Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas for an assigned product line and territory.

• Drive sales opportunities and business relationships with influential contacts within Commercial Accounts
• Focus on understanding an organization's plans and how ServiceNow solutions map to these
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams
• Organize resources necessary to further the sales cycle (e.g. Solution Consultants, Customer Service, Marketing etc.)
• Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
• Use Data Management through all sources such as CRM, social media, search engines, and press

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The Opportunity: Due to significant growth, Komatsu is seeking multiple trade-qualified Heavy Diesel Mechanics (or similar) to become a part of the Service Department in Townsville, Bowen, Collinsville, Queensland. Working as a Field Service Technician you will get the benefit of a true even time roster (7/7) as well as the ability to travel to and from site in a Komatsu supplied vehicle. Your role will vary day to day in support of construction and quarry customers throughout North Queensland to mining fleets in the Bowen basin. The role acts as a conduit between the customer, customer support team and the branch.   This position offers an immediate start within a high-performing team for the right candidates!Key responsibilities:Performing services, diagnostics, repairs and maintenance on a range of Komatsu mobile equipmentMaintaining high levels of safety, quality and efficiencyTesting and adjusting of machine operation and monitoring systems (utilising relevant literature and testing equipment)Coordinating site-based equipment maintenance projects (in particular, coordinating job packet requirements, following job scope and critical path)Generating required technical/service reports (such as service reports and TSI & warranty claim processes)Roster:7/7Annualised Wages: $106 000 - $110 000 plus allowances and fully maintained Komatsu vehicleRole Located: Townsville & Surrounds Komatsu benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefitsFinancial: Company funded Income Protection Insurance Career: Recognition, awards, flexibility, further education studies and internal career developmentHealth: Corporate discount with Bupa, Total Wellbeing Solution with Telus HealthTravel: Discounts with Avis, Qantas, Crown, IHG and travel agentsReferral Program: $3000 referral payment for referring a successful new employee to KomatsuAdditional Benefits:At Komatsu we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:Guaranteed (paid) technical training blocks each yearCareer Development and education support programs for further studiesCompany-funded Income Protection InsurancePhone, Tablet and Field Service Vehicle (Tool of Trade)Fantastic Safe and Inclusive cultureMulti-national business with endless careers paths both national and worldwide.What we are looking for:Trade Qualification: Certificate III in Heavy Commercial Vehicle Mechanical Technology or similarA level of technical understanding & function of Komatsu equipment is an advantageKnowledge and previous experience repairing and maintaining earthmoving equipment or componentsPost trade field service experience is desirable.Current C category car licence with view to upgrade to MR licence as required.Ability to obtain all current tickets including first aid, forklift, work at heights etcA demonstrated commitment to…

Click here to view more detail / apply for Technician - Field Service

The Company

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales totaling $1.26B last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The position is responsible for:

• Processing customer orders via Redox’s in-house system
• Provide phone/email support for customer service enquiries
• Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer
  deliveries are completed in a timely manner
• Other administrative tasks such as Reception relief

The ideal candidate will have:

• Previous experience in an office setting

• Possess excellent time management & organisation skills and high attention to detail.

• Polite and professional phone manner

• Excellent verbal and written communication skills

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company performance bonus
• Annual Salary review
• Lunch provided daily onsite
• Joining a friendly and supportive team at a time of great opportunity and growth
• Secure onsite parking

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

This full-time Client Advocate position will allow you to exhibit your first-class administration & customer service skills in a professional and community-driven environment. As a Client Advocate and first point of contact for clients when they visit the clinic, a day in the life will be greeting and building rapport with clients, assisting them with bookings and consultations, managing all documentation and medical forms/claims, and ensuring every client visit is an enjoyable and valuable experience. Client Details Adecco is thrilled to partner with the largest independent, Australian-owned, National healthcare provider specialising in hearing. Our client is renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children. A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity. Description A dynamic and innovative opportunity has been presented for a Client Advocate specialising in Administration & Customer Care to join our client in Townsville, QLD. As an integral member of our team, your responsibilities will include but are not limited to the following: The Client Advocate role provides overall support and coordination to clinics for all front desk requirements for audiologists, GP referrals and our valued patients. Managing clinics administration, medical documentation, and Medicare requirements Provide a high level of customer service at all times Greeting and liaising with patients upon arriving at the clinic. Book and confirm appointments with the online scheduling tool. Maintain a high standard of compliance. Manage the Client database to ensure accuracy. Maintain a professional relationship with patients and ENT Specialists and a high standard of phone etiquette to manage a high volume of outgoing and incoming client service calls. Profile To be considered for this role, you will be/have: Previous experience working with a medical/healthcare background is preferable. Proven experience within an administration role, demonstrating high compliance. An enthusiastic and approachable individual, priding themselves on efficient reception support and coordination. A highly organised and motivated individual with the ability to multitask. A highly driven individual determined to exceed KPIs/ targets. Demonstrate and promote high standards of patient care. A minimum of 2 doses of the Covid-19 vaccination is required. In return, our client offers Attractive salary with great company benefits. Comprehensive training, as well as career and learning development opportunities A collaborative, supportive and down-to-earth team and clinic environment. Discounted Private Health Insurance and other benefits and products. And much more Job Offer This is a Full-Time position based in Townsville, QLD, offering a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career. How to apply Please click APPLY NOW! Or, if you would like to find…

Click here to view more detail / apply for Client Advocate (Administration & Customer/Patient Reception)

We currently have an exciting opportunity for an experienced professional to join Oaks Melbourne on Collins Hotel as Night Guest Service Agent in a Full Time capacity.

Key Responsibilities include:

• Conduct guest arrivals and departures during the overnight shift
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner, including tasks such as for preparing daily reports, balancing transactions, and conducting security walks of the property.
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

Due to rapid expansion across Australia, we are now looking to expand our customer onboarding team. This role reports into our Services Team, and supports the onboarding of our SME customers accounting and payroll to Retinue. This role plays a critical part in supporting the seamless transition of new customers to our services, and our reputation as a customer focused business.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with new customers by understand their needs, challenges, and goals to proactively address their specific business needs
• Onboarding: You will conduct online and face to face onboarding meetings with new Retinue customers, gaining the relevant information to help our Accounting teams best support them on an ongoing basis

• Training: Upskill clients on Xero software, ensuring a smooth transition and successful adoption of the platform
• Advocacy: Be a strong advocate for not only our customers, but our brand within the company.
• Travel: You may be required to travel to clients’ worksites daily.

Requirements

• At least 1 year in a face-to-face, customer centric role. Ideally, dealing with SME clients
• Previous experience within customer success, account management or sales highly regarded
• Valid Australian drivers license and access to a vehicle on weekdays
• You are a people person and thrive off collaborating with customers from varied backgrounds and experiences
• You are passionate about problem solving. As a high growth start up, we are continually learning as we go! You will have a continuous improvement mindset with the ability to solve problems along the way.
• As a non-selling role, this role may suit someone who enjoys the customer aspect of face to face selling but is no longer driven by business development

 

Benefits

• $80k + super salary (depending on relevant experience)
• Full training provided! No experience required in the finance space, although advantageous. We will provide you with all the tools you need to succeed in this role
• Yearly overseas holiday for our top performers across the business
• Financial support with any formal studies relevant to your role
• Regular social gatherings, conferences and ongoing engagement activities to support professional development and team building
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

Apply now to join our team and contribute to the success of Australian small business!

PURPOSE OF JOB: The Internal Import/Export Customer Service will act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency for product being imported and exported. The target is to ensure excellent service standards and maintain high customer satisfaction by responding to Local & Export customers' enquiries and be a conduit for technical assistance within one to two business days. JOB RESULT AREAS: 1. Ensure ALL Export Orders collated and sent to the WH for packing within 12/24hrs or receipt 2. Create and administer ALL Export Documentation (Express - AIR/OCEAN) (SLI's for WH, Logistics, Trade Compliance) 3. Demonstrate urgency by answering Local & Export customer inquiries in an efficient and productive manner to ensure responses within 1 to 2 business days. 4. Provide "first time" answers to ALL customer inquiries. 5. Strive for continuous improvement through problem identification and resolution. 6. Customer and Distributor satisfaction 7. Maintenance and follow up on distributor agreements. 8. Attend incoming/outgoing mail and office supplies purchases PRINCIPAL ACTIVITIES/DUTIES: Take reasonable care of own health and safety and other persons who may be affected by their acts and omissions as required under OH&S legislation. 1. Order Management on ALL export orders 2. Create and administer ALL Export Documentation (SLI's for WH, Logistics, Trade Compliance) 3. Process and respond to customer enquiries, deductions, requirements, complaints, and other needs in a professional and courteous manner IE: shipping errors, entry errors, traffic issues (logistics) 4. Provide Customer Service Support by troubleshooting advice to all end users and distributors who request it on Graco products and standard applications. 5. Creation of Customer BO reports for NZ Sales Team 6. Assist in the management and procurement of products by liasing with production and planning (US Based) 7. Prepare quotations in response to inquiries for pricing and product availability. 8. Make promise date commitments to customers as required and follow through to ensure that commitments are either met or the customer receives as much advance notice as possible. If backorder delivery cannot be met then search and offer an alternative/substitute within the technical scope. 9. Coordinate all communications relative to routine quotes, including price information, sales leads, and delivery time to 10. Directly communicate with end users, distributors, (EXPORT) sales, via phone, Partner Portal (Internally developed system). 11. Build a reference library containing technical data to expedite the resolution of customer enquiries. 12. Develop and maintain good customer relations to consolidate Graco's market leadership. 13. Document and manage equipment sales leads and ensure they are delegated to the relevant GAU sales manager for follow up. 14. Engage in a continuing program of learning in order to: a) Improve and broaden knowledge of products, applications, technology, sales and prices, etc. b) Acquire knowledge of competitive product line, product information, catalogues, advertising, pricing, etc. c) Acquire knowledge of customer organization, purchasing, distribution, merchandising, and promotion programs. 15. Coach and mentor Distributors in the "Graco" equipment, parts and literature order process. 16. Manage ALL EXPORT customer service filing - ie - orders, records enquiries and build and improve on current processes. 17. Assist in management and procurement by liasing with production and planning (US Based) 18. Communicate distributor special requests to shipping. 19. Perform any other responsibilities as directed by supervisor. 20. May support Sales personnel for major Trade shows if required. 21. Maintain invoice files and extract freight invoices for payment POSITION REQUIREMENTS: Essential:

Ability to problem solve using internal tools developed to assist our network
Flexible work attitude
PC knowledge and Data entry skills.
Good command of English.
Excellent communication, presentation and interpersonal skills.
Assertive telephone skills
Good Knowledge of Microsoft Office software ( Word/Excel/PowerPoint)
Good communication skills and professional and friendly attitude
Minimum 2 years' experience in a similar position
Team player and ability to work in a small office environment

Desirable:

2-3 in a Customer Service Call Centre
Distribution experience
Graco product knowledge
Related industry experience
Oracle Order Entry


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality. For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.What’s involved:   Provide our customers with the best experience across the store    Be responsible for stock management, whilst ensuring a clean and tidy work environmentServe customers via our checkout registers Work as part of a supportive and inclusive team who make a difference to the community and have fun along the wayWho we’re looking for: We’re looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you! You’ll need:   A genuine passion for customer experience  To be able to approach, connect and confidently interact with customers  An eagerness to learn about products and services  To act with integrity, be safe and do your best  The availability to work flexible hours (including late nights, early mornings and weekends) Interested to apply?     As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you've completed it, you’ll receive a personality profile which will tell you a little bit more about yourself.   If successful, you will then be invited to complete an online video interview by email. Don’t worry,…

Click here to view more detail / apply for Customer Service Team Member

Field Service Diesel Technician / Mechanic Horsham, Vic We are seeking a trade qualified Field Service Diesel Technician to join our William Adams team based out of our Horsham branch. This is a full-time permanent position, working a 5 x 2 (Monday - Friday) roster.  If you enjoy the challenge of delivering outstanding customer service and problem solving, while ensuring value for money for our customers, this could be a perfect fit for you. Your typical day will include: Onsite technical troubleshooting and fault finding including; diagnostics, repairs and maintenance on Cat equipment and their components; hydraulics, transmissions and engines    Providing outstanding customer service to our loyal customers Compiling and completing accurate reporting Working autonomously to manage your time and maximise efficiency Maintaining a safe and clean work environment Liaising with our internal service and parts department Maintaining a William Adams service vehicle ABOUT YOU  To be considered for this role you will have the following skills, experience and attributes: Be a qualified Diesel Technician with extensive experience with Caterpillar machines (or similar) Be able to service customers and their equipment to a very high standard Have advanced mechanical diagnostic skills with Cat computer diagnostics knowledge (great to have)  A proactive and positive attitude, with strong work ethic A strong commitment to safety, health & environment procedures Hold a current Drivers and Light Rigid Licence (heavy vehicle licence is also highly regarded) Proven ability to be self-motivated and to work unsupervised WHAT IS ON OFFER?... A base rate up to $42 - $48 per hour (dependent on roster & skill level) Allowances Leave Loading Super Uniforms (laundered) PPE Tool Loans (interest free) Fully equipped service vehicle Overtime (plenty on offer) RDO for 5x2 roster OEM Tooling Cat parts store discount Ongoing training & development Relocation assistance up to $5000 for eligible candidates Flexible family friendly roster options Career progression opportunities Trade upgrade opportunities Employee Assistance Program Employee Referral Program – refer a mate & receive up to $3000 Access to our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing Save with The Hub, our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF more! If you have experience in the field and enjoy work independently, and you want to join a team who are proud to represent a globally recognised brand, this may be the role for you!  Want to know more?  Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.

Click here to view more detail / apply for Field Service Diesel Technician / Mechanic

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6:30am to 10:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to clearance requirements Australian working rights and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.