Officer ? Customer Relations With one of our team proceeding on retirement we have a rare opportunity to join the team in our RetireAustralia Contact Centre

Previous Contact Centre experience essential - Inbound and Outbound calls
Working on a rotating roster across the hours of 8am to 5pm Monday to Friday
Preferred location is Brisbane but we will look at applications from the other States where we operate ? NSW and SA
Fully remote position with occasional requirement to attend Brisbane office or RA villages for training and coaching

About the role
Reporting to the Contact Centre Team Leader you will be working closely with our Sales Managers and Sales consultants as well as our Marketing Team and Village Managers, you will

Provide a warm, caring and valuable experience for enquiring customers
Provide advice, answer questions and actively promote
... Click here to view more detail / apply for Customer Service & Sales Officer

ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here ? providing support, safety, community, and opportunity.
Homelessness Melbourne Metro is committed to providing person-centred care, trauma-informed practice and a strengths-based approach to improve the health, wellbeing and housing outcomes for people experiencing homelessness.
Service Profile
The Homelessness Melbourne Metro region is a large Homelessness provider in the inner city of Melbourne and provides a comprehensive range of residential & community services across six sites in St Kilda, Footscray, North Melbourne, West Melbourne and Kensington.
Community programs include the Crisis Contact Centre, ... Click here to view more detail / apply for Flagstaff Residential Service Coordinator

Join the Elite Maintenance Team: Heavy Diesel Fitter Specialists Wanted!
 
Are you a seasoned Heavy Diesel Fitter with a flair for excellence? Our client is on the lookout for top-tier specialists to elevate their operations to new heights! Located in Mackay and travelling to sites close by including South Walker Creek, Coppabella and Moorvale. These are permanent roles. 
 
Why You'll Love This Role:


Exceptional Compensation: Up to $75ph.
Exclusive Perks: Field Service Vehicle.
Flexible Roster: 7:7 roster camp & meals provided.
Base: Permanant rooms at camp, stable home away from home.
Top Tier Benefits:


Competitive hourly rates surpassing market standards.
Permanant Roles - no need to worry about job security.
A full mine spec vehicle for field staff.
7/7 roster coupled with comprehensive camp & meal provisions.
Engage with a close-knit, dynamic team.
Unmatched opportunities

... Click here to view more detail / apply for Diesel Fitter ? Field Service

About Us
Drummond & Etheridge is a leading supplier of John Deere equipment throughout the South Island. Through our extensive network of 11 branches, we supply a range of quality brands to the agricultural, construction, forestry, commercial, lifestyle and adventure/recreation sectors. Built on a reputation of talking straight with customers and providing quality service long after the initial sale, were passionate about our people, our customers, and our industry.
Our Rolleston dealership is seeking an experienced Heavy Diesel Technician to join our team. Youll service a wide range of premium brand John Deere machinery and provide exceptional service to our valued customers.  
Aside from your technical know-how and nous, youll be an exceptional team player who can adapt to any situation and is keen to learn more about our full line-up of equipment.
In this role you will:

Complete servicing/repairs on all machinery
... Click here to view more detail / apply for Service Technician

04th October,
Patterson Cheney is expanding our truck division, and we now have an excellent opportunity at Patterson Cheney Isuzu Trucks in Keysborough for a highly motivated individual to join our Service Department team.    Patterson Cheney Isuzu Trucks, achieving Dealer of Excellence    About the role:  Reporting to the Service Manager, you will be responsible for the following:

Provide outstanding customer care and be the vital link between the customers and the workshop
Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
Inform and consult on vehicle servicing, keeping the customer current at every stage and answering any questions or queries they may have.
Preparing invoices and closing allocated repairs
Provide the best advice on our products and services to our customers.
Be a team player, liaising with technicians/workshop control about vehicle statuses

... Click here to view more detail / apply for Dealership Truck Service Advisor

04th October,
Mercedes-Benz Waverley, situated in the southeastern suburbs of Melbourne, offers a great opportunity for a qualified Service Technician.    We are one of Australia's largest privately owned automotive businesses. In our state-of-the-art facility, we work with an exciting, innovative luxury brand.    You will report to the Workshop Manager. Our well-organised workshop prides itself on providing exceptional customer service.    As a member of our professional, friendly, and customer-focused team, you will be responsible for all general repairs and service work on luxury vehicles.    Who are we looking for?

Dealership experience qualified technicians will be highly regarded
Ideally, experience working on luxury vehicles
Performing mechanical repair
Experience with accurately completing Job Cards.
Carrying out quality inspections when required
Team player, working with a highly professional dealership
  
On Offer:  


Due to the varying level of

... Click here to view more detail / apply for Automotive Service Technician

EXPRESSION OF INTEREST - INTERNAL CANDIDATES ONLY
Overview:
We are seeking a highly motivated Customer Service & Sales Support Officer to join our team in Yandina on the Sunshine Coast. In this role, you will be responsible for providing a high level of customer service for our external customers and internal sales team. If you have a keen eye for detail, are a team player, enjoy building effective relationships and are passionate about customer service, we'd love to hear from you.
What you will be responsible for:

Be the main point of contact for customer inquiries via phone, email, and ensure prompt and professional responses.
Provide administrative support to the sales team by preparing quotes, processing orders, and assisting with management of customers.
Assisting the sales team with lead generation activities, including scheduling of appointments and following up on inquiries.
Contribute to
... Click here to view more detail / apply for Customer Service & Sales Support Officer

About the role: 
Join this values-drive Not for Profit as a Service Desk Analyst and play a vital role in enhancing mental health and wellbeing through effective ICT support! This dynamic position involves diagnosing technical issues, building stakeholder relationships, and contributing to a vibrant, values-driven community. If you?re passionate about making a difference and have a strong IT background, we want to hear from you!
Responsibilities:


Provide timely and effective customer service via the ICT Service Helpdesk.
Diagnose and resolve technical issues, maintaining clear documentation and communication.
Manage Active Directory accounts and oversee hardware/software troubleshooting.
Develop and maintain the IT knowledge base and support staff training.
Collaborate with stakeholders to ensure alignment with operational goals and service delivery.
Skills Required:


Qualifications: Certificate IV or higher in Information Systems, IT, or a related field; relevant certifications are desirable.
Experience:
... Click here to view more detail / apply for Service Desk Analyst

04th October,
Join our team at Patterson Cheney Trucks, recognised as the Isuzu Trucks Dealer of Excellence and AIA Automotive Employer of the Year for /.    Due to an internal promotion, we seek a dedicated, experienced individual to fill the Truck Dealership Assistant Service Manager position.    About the Role: As the Truck Dealership Assistant Service Manager, you will play a vital role in supporting the Service Manager and ensuring the smooth operations of our service department. Key responsibilities include:

Overseeing day-to-day service operations
Upholding Patterson Cheney's exceptional service standards
Identifying opportunities for continuous improvement
Ensuring customer satisfaction and maximising sales
Collaborating with the parts department
Handling customer inquiries and complaints with professionalism
Maintaining accurate service records
Implementing and maintaining department policies and procedures
Staying informed on industry trends in truck maintenance and repair
  
About
... Click here to view more detail / apply for Dealership Truck Assistant Service Manager

About the Role: We are seeking a dynamic Project Manager Service Reviews to join our Corporate Services team at the City of Greater Geelong. In this pivotal role, you will facilitate, support, and drive continuous improvement for service reviews across the organisation. Your focus will be on ensuring that service reviews align with the City's Service Review Framework and Project Management Framework, enabling robust decision-making by the Executive Leadership Team and Council. As the subject matter expert for the service review program, you will support and advise project teams, ensuring effective delivery and stakeholder engagement.
Work type: 2 years fixed term - full-time Classification: Band 7 $100,064 - $110,990 pa plus super
Key Responsibilities:

Support the Manager Corporate PMO in delivering the Citys service review program according to the Service Review Framework.
Facilitate the development of scope, objectives, milestones, and deliverables for each service

... Click here to view more detail / apply for Project Manager Service Reviews 7 Nov 2024

Join the growing Service Department as an automotive professional and Service Advisor

Experience in a Service Advisor role within the automotive industry (desirable
Experience in a fast-paced customer service background
Superior time management skills

About Us:
Townsville Auto Group represents 5 new vehicle manufacturers. We are a member of the Pickering's Group of Companies with a wide representation throughout Queensland and the Northern Territory where we are one of the largest privately-owned Automotive dealerships in Queensland.

What's on offer:
This is your chance to join the growing Service Department as an automotive professional and Customer Service Advisor. Excel to new heights and develop your career in a structured, fast-paced and supportive environment. Also, gain the opportunity to work with a diverse range of brands to further enhance your automotive expertise in a highly professional dealership.Reporting to the Service Manager
Experienced in Customer Service
The position is full-time
City location
$80,000 - $99,000 salary + OTE
Uncapped Bonus Structure
Working hours will be Monday to Friday 7:30am to 5:30pm
Service Advisor Training and Development Pathway

Position Criteria:
Ideally coming from an Automotive Service Advisor background, you will be highly motivated and with excellent interpersonal skills you will enjoy going the extra mile for your customers. You will be a problem solver who sees opportunities and tasks in an innovative fashion, and can make the complex seem simple. Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level.
Responsibilities will include:

Providing outstanding customer service by being the point of contact between the customer and the workshop
Coordinating the customer service bookings, car pick up, cleaning and delivery time
Accurately record data such as time, expenses and materials
Liaising with the customer on estimated completion times, updates and follow up required
Discussing service and product improvements for our customers.
Confidently and accurately communicating to the customer around their vehicle

Specific Skills required:
Experience in a Service Advisor role within the automotive industry (desirable)
Experience in a fast-paced customer service background with outstanding customer experience results
Strong automotive technical understanding (desirable)
Ability to work in a high-pressure environment, remaining upbeat and positive
Superior time management skills and a commitment to meeting objectives
Passion for what you do and a desire to succeed
Open Drivers Licence with clean licence history

Staff Benefits:
We have a number of additional benefits for our staff including:
Fantastic health & wellbeing programs
Gym and health hub memberships
Social calendar and events
Access to major discounts at thousands of retailers through our employee benefits gallery.

About this role
Customer Service Officer
Location - Rockhampton/QLD
Permanent/Full-time
Join our team as a Customer Service Officer at Holcim's successful Humes Business in Rockhampton, QLD.
In this role, you will be responsible for providing exceptional customer service, managing order processing, and promoting a collaborative work environment. If you are enthusiastic about customer service and possess excellent communication skills, here's your opportunity to make a meaningful contribution to Holcim's mission for a sustainable future.
About Holcim
Holcim is a global leader in innovative and sustainable building solutions. We are dedicated to enabling greener cities, smarter infrastructure, and improving living standards around the world. Sustainability is at the core of our strategy, as we strive to become a net-zero company with our people and communities at the heart of our success. We are pioneering circular construction as a world leader in recycling, helping
... Click here to view more detail / apply for Customer Service Officer

About this role
Holcim
As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
Concrete and Aggregate Allocators/Schedulers
Join our concrete/aggregates business based in our Milton Office and be part of a fast paced and dynamic team environment where you are key to ensuring our quality products are scheduled efficiently and delivered on time. This role is
... Click here to view more detail / apply for Customer Service Scheduler ? Milton

About the Company Davidson are partnering with a global leader within the road building equipment sector. Embodying engagement, ethical values, empowerment, and a high-performance culture to ensure they remain at the forefront of their industry. About the Position They are seeking a dedicated Senior Service Electrician who has the same mentality as the organisation ? our customer service and commitment to excellence drives our success and sets up apart in the industry. Tasks and Responsibilities:

Working with electrical systems, installing and maintaining electrical systems for road building and processing equipment.
Client Site Work: Travel to various client sites across Australia to perform on-site electrical installations, maintenance, and troubleshooting.
Workshop Duties: Conduct electrical assembly, repairs, and modifications at our Acacia Ridge workshop.
Prepare and maintain detailed documentation of electrical systems, maintenance procedures, and service reports.

Qualifications

Relevant electrical trade qualifications and licenses.
... Click here to view more detail / apply for Service Electrician

About the Role:
Sharp & Carter are thrilled to be partnering with an industry leader in the Northern suburbs who are renowned for their commitment to sustainability. Our client is seeking a motivated Customer Relationship Support professional to join their dynamic team. In this role, you will be responsible for facilitating exceptional customer service across an array of mediums to enhance customer satisfaction and engagement in a fast-paced landscape.
Key Responsibilities:


Handle inbound calls and emails, delivering exceptional customer service.
Accurately process invoicing and purchase orders.
Collaborate with operations and supply chain teams to resolve customer challenges.
Support the Sales team with opportunities, quotations, and queries.
Manage customer complaints with effective resolutions and timely follow-ups.
Maintain accurate customer records in the CRM system.
Assist customers with product navigation and provide recommendations.
Monitor feedback and suggest service improvements.



... Click here to view more detail / apply for Customer Relationship Support

Posted: 03/10/


08/11/

Job Type: Permanent - Full Time

Location: Roma

Job Category: Management,The Brown and Hurley Group,Workshop / Service

Job Description

About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with 21 locations throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry.
About the Role Our Agriculture Division is growing - we are looking for a dynamic and driven individual to join us as the Service Manager at our branch in Roma.  In this

... Click here to view more detail / apply for Service Manager

Posted: 27/08/


05/11/

Job Type: Permanent - Full Time

Location: Mackay Ag

Job Category: Administration,The Brown and Hurley Group


About us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with 21 locations throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry.
About the role:
The Brown and Hurley Group are growing fast and want you to be part of our team in Mackay Ag. You will provide:

Reception and administration services
Exceptional customer


... Click here to view more detail / apply for Service Administrator

Job Description
Your New Opportunity:
Due to continued growth, an excellent Permanent Full-Time career opportunity has arisen for an Service & Warranty Administrator . You will be the first point of contact for the Service department front counter and telephone enquiries at the Cairns Branch.
Key Responsibilities

Liaise with client base in order to increase and maximise all parts/service sales
Build relationships with customers to ensure ongoing business and to ensure that customer satisfaction is maintained
Interact directly with Customers, Dealers and National teams
Process warranty claims in an accurate and timely manner to maximise Penske Australia returns
Provide support to customers and Service team for all invoicing and warranty requirements
Provide assistance with the management of WIP
Provide support to external and internal customers and Service team for all invoicing, warranty and Allison X-Trans requirements


... Click here to view more detail / apply for Service and Warranty Administrator

Company : Hastings Deering (Australia) Ltd
About the Role




Whether you?re kicking off your career or looking to take the next big step, we offer opportunities for our team to start something BIG (along with some seriously good perks).
We are on the hunt for a trade-qualified fitter to join our award-winning Field Service Team in Townsville . This is a Permanent, Monday to Friday role.
As a Field Service Fitter, you will:

Repair and maintain a wide range of CAT equipment, using cutting-edge technology to provide top-notch maintenance and installation services.
Participate in continuous improvement initiatives
Ensure safety goals are achieved through personal commitment, no harm to self or others and participation in safety initiatives
Enjoy the opportunity to travel to different locations and advance your career through exposure to a diverse range of projects and challenges




... Click here to view more detail / apply for Field Service Fitter

Our client, a leading business experiencing significant growth in Australia, specialises in Share Broking, Advisory, and Fintech Investment platforms. We are currently seeking a Sales, Service & Compliance Manager to ensure high standards of sales effectiveness, service quality, and compliance across the organisation.
You will:

Provide in-depth coaching and training for sales and service teams to enhance performance, including live monitoring and real-time feedback.
Review and audit sales processes for compliance with regulations, offering performance feedback.
Manage and implement AFSL compliance requirements, developing policies to meet monitoring and supervision obligations.
Lead compliance reviews, risk assessments, and change management initiatives in response to regulatory changes.
Design and deliver tailored compliance and product training programs to ensure team members are informed and compliant.
Identify performance trends and implement corrective actions to improve service quality and compliance.
Facilitate the transition of new hires from training to operational roles, ensuring smooth onboarding.
Collaborate with internal teams to refine sales scripts, workflows, and training materials for optimal customer interactions.
Organise sales incentive programs to drive peak performance.
Stay updated on products, guidelines, and procedures, ensuring compliance within the contact centre and broader operations.
Liaise with internal and external stakeholders, including regulators, to uphold compliance standards.
Contribute to continuous improvement in training and operational practices for enhanced efficiency.

We are looking for:

Minimum of 5 years' experience in a similar role within a call centre or financial services environment, with a strong focus on sales enablement, training, quality, and compliance.
Tertiary education in Law, Commerce, Finance, Economics, or Business preferred; RG146 accreditation is beneficial.
Proven experience in managing compliance within financial services, with a solid understanding of AFSL Compliance Management for both retail and wholesale clients.
Strong leadership and people management skills with the ability to provide impactful coaching and feedback.
Excellent problem-solving, organisational, and multitasking abilities.
Proficiency in MS Office Suite and experience with quality monitoring data management systems.
Strong verbal and written communication skills, with the ability to engage effectively with various stakeholders.

This is an exciting opportunity to make an impact and work in a fast paced enviroment where you will learn and grow. If you are looking for career growth, this is for you!
Apply today, outlining WHY you meet the above. Want to know more? Call Kate on 0419 755 433.


At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details. Please click here to apply.

The Company:






27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since .
The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
Fresh & Clean have been delivering managed washroom services in all states of Australia for over 30 years. Backed by the infrastructure and service experience of Alsco, we are of a size that enables us to keep connected with our customers, big and small, ... Click here to view more detail / apply for Expression of Interest ? Service Technician

Join an iconic brand built on a human touch with a playful side
Lead a passionate experience team, with access to world class facilities at St Leonards
Free gym membership for your buddy, discounted PT more benefits
About us:
There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.
We are part of the Virgin group of companies worldwide and launched our Australian business in with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and ... Click here to view more detail / apply for Customer Service/ Sales Manager

Field Service Fitters Weir Minerals Townsville or Mackay Onsite Purpose of Role: We are seeking an experienced Field Service Fitters to carry out scheduled maintenance, breakdown repairs, and shutdown work on pumps and centrifuges on various customer sites and in the Townsville workshop as required.
Further details about the role:

Tuesday to Thursday roster 12.6hr days
Overtime shifts with notice for shutdowns and other scheduled work
Work vehicle with full tooling provided
Accommodation provided when onsite and in Townsville
Servicing sites from West Mackay to Far North QLD

Key Responsibilities:

Complete repairs on critical equipment, including strip and assembly, drawing amendments and machine maintenance.
Carry out the maintenance and repair of products in accordance with the procedures detailed in the service centre quality manual, or the relevant maintenance manual.
Make recommendations for improvements to current products,
... Click here to view more detail / apply for Field Service Fitters

23rd October,
About the role: The Assistant Service Manager will help to ensure high standard of care is met across two homes near Caboolture and Deception Bay which include person centered care, responsive and support the residents with disability to live as well and independently as is possible. To help achieve this purpose, the Assistant Service Manager will provide effective support and leadership to the team of Managers and staff across the two homes.  Dutiess:

Assist the Facility Manger and help Develop a continuous improvement culture and mentor teams in the resolution of disability care, issues and problems.
Build strong relationships with the wider multi-disciplinary team to facilitate the ongoing growth and delivery of quality services to residents.
Assistant and Identify and resolve operational issues as they arise.
Assist the Facility Manager with compliance with Occupational, Safety and Health requirements including appropriate Injury Risk

... Click here to view more detail / apply for Assistant Service Manager

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 - $77,000.00 ???????(gross)
FOM, Operations & Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000