WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.  $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is ideal.Follow up on account enquiries via phone or email.Ability to break down complex technical and account information into easy to follow, non-technical information for customers.Exposure to working with onshore and offshore third-party service providers.Excellent phone manner and communication skills. Perks: Pathway for progression into a Team Leader position.Fantastic career progression opportunities.Work with a fun and collaborative team.Opportunity to join a rapidly growing start-up and help be a part of the overall success.Training provided to help you succeed in the role. This is a fantastic opportunity to join a leader in Telco solutions. Get in touch with Jamie and the WOW team by applying now! 

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???? Exciting Opportunity in ICT Service & Support! ???? Position: ICT Service & Support Officer (6-month Secondment Backfill) Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office) Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business. Position Purpose: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites. Qualifications: Certificate IV/Diploma in IT (General/Networking/Support) ITIL Foundation Certificate (desirable) Industry certifications beneficial Experience and Knowledge: Minimum two years in Support/Desktop administration Excellent interpersonal and communication skills Advanced analytical and problem-solving abilities Project team experience with on-time and on-budget delivery In-depth knowledge of various technologies and processes Required Technical Expertise: Desktops & Laptops Mobile phones & Tablets Printers (multi-function & tag) Microsoft Systems Centre Configuration Manager Microsoft Office, Windows desktop operating systems Citrix published applications & receiver management Android OS, Apple iOS Desirable Technical Expertise: Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy Switching, routing, and wireless network deployments Security systems & swipe points (WinDSX) CCTV Systems (Milestone) Citrix XenApp & XenDesktop farms & remote access systems Telephony systems (Cisco IP phones & Call manager) Facilities management of Air-conditioning, UPS, and power management Responsibilities and Outcomes: Provide first and second-level IT support Application of best-practice ITIL processes Manage workload queue and escalate work tickets as needed Identify incident trends and escalate to Problem Coordinator Creation and maintenance of technical documentation and user guides Support 3rd parties using our systems, including remote access Supervise work on IT systems following relevant safety protocols Maintain asset register for IT desktop equipment & mobile phones Manage user accounts and apply file system permissions in Active Directory Participate in minor works or projects following our client's ICT Project Management Methodology Accurately account for project work versus business-as-usual work in the timesheeting system Produce quality documentation and reports as required Occasional travel to other sites may be required Participate in an after-hours on-call roster Any other tasks as assigned by the Information Resources and Service Desk Manager Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector. Apply now to contribute to the success of our client! Please apply by upload your current resume in Microsoft Word format only (.doc or…

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Managing 3 locations across NSW – Ourimbah head office Negotiable salary plus car allowance, commensurate with experience and ability Ditch the big corporate chains – freedom and flexibility await!  Embark on a career transition from the corporate fast-food industry to a leadership role in area management with Heatherbrae’s Pies. As the Operations Manager of Customer Service, you’ll lead three teams in delivering premium quality meat pies and baked goods along NSW highways. Your efforts will shape the customer experience through professional customer service, local produce, high-quality ingredients, and a touch of warmth. In this role, you will visit each store weekly to support managers and collaborate with the head office team on customer service initiatives, witnessing your impact on business success. About You: You are not merely a manager but a true leader who sets the standard through personal example and engaging actively with your teams. You thrive in the dynamic industry pace, revelling in the hustle and energy. Your strength lies in your ability to connect with others, and you excel in coaching, mentoring, and improving customer experiences. You can manage operations seamlessly, even during busy peak times.  About the Company:Heatherbrae’s Pies is more than a workplace; it is a community of longstanding individuals who understand the significance of cultivating a happy and harmonious environment. While renowned for their exceptional pies, the company’s ethos extends beyond mere culinary excellence. Heatherbrae’s Pies is dedicated to crafting unforgettable customer experiences, delivering exceptional locally sourced bakery goods and coffee. Their recent customer initiative proudly boasts a 100% gluten-free bakery. If you possess a love for people, customer service, and operations management, we encourage you to apply. Contact Chelsea Walker at [email protected] to seize this exciting opportunity. Your journey towards professional and personal satisfaction begins here.

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Refrigeration & Air Conditioning Service Technician - Brisbane Faircloth & Reynolds are seeking experienced Refrigeration & Air Conditioning Service Technicians to join our South East QLD Service Team. The successful candidates will assist us to service and maintain a wide range of commercial HVAC & Refrigeration plant within the Brisbane & Gold Coast region. About the Position: On offer is the opportunity to work for a large multisite company, on everything from industrial cold storage to large commercial HVAC systems.  With such a diverse team, and wide variety of work on offer, Faircloth & Reynolds is definitely the place to be for technicians wanting to expand their industry knowledge, enjoying what they do while maintaining work/life balance. About you: We are seeking a highly skilled and experienced Refrigeration & Air Conditioning Tradespersons who is reliable, self-motivated and a team player. Essential Criteria Demonstrated experience in the repair and maintenance of Refrigeration & HVAC plant and equipment Exceptional fault finding skills Excellent customer service and communication skills Organised with great time management skills Professional presentation and manner Willingness to work overtime Proof of eligibility to work in Australia in a permanent full-time role Essential Licences Certificate III Trade qualification in Air-Conditioning & Refrigeration Mechanical Services Licence QBCC Refrigerant Handling Licence Restricted Electrical Licence Manual Drivers Licence White Card Desirable Licences Working at Heights EWP Confined Spaces Remuneration: An attractive package is on offer including: Competitive base hourly rate Regular approved overtime payable at penalty rates Conditional sign on bonus New Vehicle RDOs Tablet, phone & uniforms About Us: Faircloth & Reynolds has been in operation for over 38 years and is one of the largest refrigeration, air conditioning and catering equipment specialists on the East Coast of Australia.   How To Apply: Upload your resume and a cover letter outlining your suitability for the position. Further information: Please contact HR on  or email  Additional Info Location: Brisbane Job Type: Jobs Job Application Form Our Clients Include TrustPilot © 2019 Faircloth & Reynolds - All Right Reserved - - -

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Posted: 06/12/2023 Closing Date: 05/01/2024 Job Type: Permanent - Full Time Location: Pinnaroo Branch Job Category: Agriculture, Nature & Animal,Mining, Oil & Gas,Trades & Services Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!   Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming! Job Description In the lead up to Harvest, we are looking for new Diesel Mechanics to join our expanding Service teams in Pinnaroo  John Deere are industry leaders in Precision Ag and joining Emmetts as a Diesel Mechanic you will get work with the industries most advanced machinery and an organisation that’s passionate and dedicated to the future of farming.  Pinnaroo is said to be the gateway to South Australia, a small country town that is a major centre for farming and popular for its Dirt Biking tracks.  If you have a background in Heavy Diesel, Light Auto, Truck or Ag Machinery then we would love to hear from you.   As a well-established and ever-growing organisation, we offer a multitude of employee focused benefits including:??  Excellent Hourly Rates  Monthly Bonus Incentives ?Vehicle laptop Mobile  Genuine career progression opportunities – with over 15 branches across VIC & SA?  Flexibility – As a family owned and run organisation - we believe in a family first approach  A wealth of Training including Internal Technical Training, Onsite mentoring by Master Techs and access to the John Deere University?  Relocation assistance & Sign on bonus’ for qualified Diesel Mechanics Multitude of additional benefits such as Purchased Leave, Compressed Working Weeks, Salary Sacrificing  etc Well established internal teams such as Finance and HR to support our best assets, our people.??  Mental Health and Wellbeing support with individual and confidential access the EAP network?  What you’ll need:   Relevant Trade Certificate or experience as a Diesel Mechanic/Fitter?  Excellent customer service and communication skills?  Diagnostic skills?and Troubleshooting experience?  Basic computer skills including Microsoft applications?  Current Australian Drivers licence?  Unrestricted working rights in Australia?  Further information please contact Beck Netherway Recruitment Lead on  

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Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.Our Leadership team is dedicated to your safety, success, and growth!The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at Brookvale.You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:Role responsibilitiesEnsuring the environment is always customer friendly.Checking in all customers as they present for their assessment.Providing a caring and professional service during all customer interaction Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.Does this sound like you?Have previous experience in a customer facing, fast paced environmentStrive to achieve a positive customer experience in every interactionHave high attention to detailBe organised and has exceptional time management skillsBuild rapport in person as well as over the phoneWork well in a team We are a business that understands that people have different needs, and ask that you give us the opportunity to discuss your needs, and how they can fit into the operational requirements. BenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate familiesWe champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870

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About the Team Logistics Vehicles Reporting to the National Fleet Manager Land121, this role will see you working in a team of 7, all focusing on the Land 121 (trucks) program of work. The Field Service team forms part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD. Boxer Vehicle This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate. About the Role The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer. We are currently recruiting for two separate teams: Logistics Vehicles Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds. Boxer Vehicle Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds. As Field Service Technician, you can anticipate some of your day-to-day tasks to include: Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles; Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP; Travelling to various sites (within QLD or interstate) to support or maintain vehicles; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; Checking and monitoring the repair progress of supported vehicles and associated systems; Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility; Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products; Undertaking Acceptance and documentation of technical inquiries from the customer/end user; Performing technical investigations associated with faults or damages of equipment; and Preparing reports associated with technical investigations, including technical inspection reports or technical briefs. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Trade qualification as…

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To be successful in this position, you will have:  A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills  Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division  Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in QLD - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  

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BE OUR NEXT RISING STAR IN THE NORTHERN RIVERS REGION!! Our Mission & Values The most valuable asset of our organisation is our employees. At Star Group, we understand that each employee Read More...

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BTP - Field Service Supervisor - Mackay 11 Dec 2023 BTP Read More...

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Job Brief
Provide exceptional customer service and embed this approach throughout the entire organisation. The objective is to maintain the department's efficiency and profitability, elevate customer satisfaction, foster loyalty and retention, and consistently meet and exceed customer expectations.
Skills/Attributes Required:
• Ability to lead and inspire a team of customer service representatives, providing guidance and support to team members.
• Excellent verbal and written communication skills and ability to convey information clearly and concisely.
• Exceptional customer service skills, committed to understanding and meeting customer needs.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills with the ability to find effective and efficient solutions to customer issues.
• Efficiently manage time to prioritise tasks and meet deadlines.
Education/Experience Required:
• Minimum of 3 years of experience in a similar role with leadership responsibility.
Key Duties and Responsibilities
• Managed an excellent customer experience from specification sign-off to 1 month after handover.
• Update customers on supply chain issues, including shortages or discontinued items.
• Support sales staff with spec sign-off.
• After-market sales, including accessories and insurance.
• Managing customer expectations.
• Keeping up to date with HubSpot tasks.
• Manage critical internal stakeholders throughout the customer journey.
• Handle face-to-face and phone enquiries from customers promptly and professionally.
• Investigate and resolve all customer issues.
• Keep abreast of developments in customer service by networking and gaining insight into current trends by reading relevant journals and attending meetings and courses.
• Adhere to all company policies and procedures.
• Other duties from time to time as directed by management.

IPS Australia is the largest independent service provider for rotating equipment in Australia.
Our workshops are based in Somersby NSW, & Kwinana Beach WA, and our business is to maintain and provide spare parts for rotating equipment such as steam and gas turbines, pumps, compressors and blowers, gearboxes, as well as reciprocating compressors.
IPS Australia is currently looking for a qualified Field Service Engineer to carry out field service activities specialising in reciprocating compressors of various manufacturers.
The successful candidate will have an engineering degree, at least 3 years experience with the specific maintenance and repair procedures for reciprocating equipment, and available to work on our client sites in Australia, New Zealand, PNG, Pacific Islands.
Your role main responsibilities will include:
• Carry out field service activities on reciprocating compressors of various manufacturers
• Strip, inspect, repair, rebuild, commission machinery including reporting and recommendations
• Supervise a team of mechanical fitter or work autonomously
• Machinery to work on: reciprocating compressor, diesel or gas engines (not as mandatory, but preferred), integral recip compressor-Gas engine (not as mandatory, but preferred), familiar with condition monitoring (preferred)
• Support the operation of the service activities with technical expertise
• Assist the operation of the workshop as required including hands on activity during field service down time.
• Assist sales activities for both workshop and field services in conjunction with IPS Business Development Managers. Including customer visits, if required
• Provide technical customer support to clients
• Develop detailed scope of works to assist in sales and contract execution.
• Development of specific quality documentation (ITP’s, IRS, Work Procedures) for service activities in conjunction with Operation Manager
• Provide on the job training for IPS service personnel
You will work mainly on:
• Axial, centrifugal, multistage, integrally gear compressors and expanders
• Screw compressors
• Industrial gearboxes
• Reciprocating compressors and valves
• All type of rotors
• Steam and gas turbines
• Fans and blowers
This is predominately a Field Service position. Ability to travel to field locations within Australia is required. The applicant will be able to work on his own or part of a team according to OHS& E standard. The Field Service Engineer is the Supervisor on site and manages the team as well as being the main point of contact for our client.
To be considered you will:
• Have a Master/Bachelor degree or a certificate IV in Mechanical Engineering
• Be an Australian Citizen or a Permanent Resident
• Have 5+ years rotating equipment experience
• Be based in NSW, WA or willing to relocate to our workshop locations
• Have experience in project management (favourable but not essential)
• Have a professional accreditation such as CPEng, NER, RPEng, RPEQ (favourable but not essential)
We are looking for high achievers who strive for results and have a strong commitment to achieving safety standards. We want people who are professional, innovative, committed and looking to be challenged. You will have a pragmatic approach to problem solving and will have sound communication skills and the ability to establish effective working relationships with a variety of different stakeholders.
In return for your hard work and dedication you will be rewarded with a competitive salary, an opportunity for career growth and development as well as the chance to work with a team of driven and professional colleagues who encourage and support the delivery of optimum results.
To apply, send your letter of application and resume detailing your qualifications, experience and references. If you have any question please send us an email at [email protected].
Please note only shortlisted candidates will be notified. No agencies please.
Based Somersby, Gosford & Central Coast NSW
Full time
Salary Package: $80K to $120K per year
Job Types: Full-time, Permanent
Salary: $80,000.00 – $120,000.00 per year
Schedule:
• Afternoon shift
• Day shift
• Evening shift
Supplemental pay types:
• Overtime pay
• Performance bonus
Application Question(s):
• Are you willing to undergo a pre employment medical and drug/alcohol testing?
Experience:
• Reciprocating Compressor: 1 year (Required)
Work Authorisation:
• Australia (Preferred)
Work Location: On the road

IPS Australia is the largest independent service provider for rotating equipment in Australia.
Our workshops are based in Somersby, NSW & Kwinana Beach, WA, and our business is to maintain and provide spare parts for rotating equipment such as steam and gas turbines, pumps, compressors and blowers, gearboxes as well as reciprocating compressors.
IPS Australia is currently looking for a qualified Mechanical Project Engineer with at least 2 years of experience in rotating equipment to be based at our Somersby NSW or Kwinana Beach workshop and work on sites in Australia, New Zealand, PNG, Pacific Islands.
Your main responsibility includes:
• Ensures the correct protocols, procedures, specifications and documentations are in place for the projects to be completed to the correct/relevant engineering standards
• Ensures technical support is provided to members of the team executing the projects, from technician to supervisor and management level
• Ensures that other projects within position scope are implemented and managed as needed and or as directed and any other tasks as assigned from time to time
• Developing, reviewing relevant specifications and standards
• Responding to inquiries from clients and internal team members and resolving technical problems concerning the projects
• Managing QA paperwork, associated standards and design specifications and documentation, ensuring adherence to IPS QA system
• Working and communicating with Project Managers, Engineering Professionals, subcontractors and suppliers to ensure that the relevant QA standards and expectations are met
• Advising management on matters requiring attention and implementing their decisions
• Overseeing work by subcontractors and developing reports on achieved specifications
• Collecting and analysing technical data associated with projects undertaken, and reporting on project outcomes
• Develop and maintain the goodwill of clients and promote the sale of IPS products and services to existing and potential clients
• Maintain at all time a professional approach to clients and coworkers
• Assist sales activities for both workshop and field services in conjuction with IPS Business Development Managers
You will work mainly on:
• Steam and gas turbines
• Axial, centrifugal, multistage, integrally gear compressors and expanders
• Screw compressors
• Fans and blowers
• Industrial gearboxes
• Reciprocating compressors and valves
• All type of rotors
Ability to travel to field locations within Australia, New Zealand and Pacific Islands is required on a regular basis. The applicant will be able to work on his own or in a team according to OHS&E standards.
To be considered you must:
• Have Certificate 3 and/or 4 of Mechanical Engineering and/or Engineering Degree
• Have 2+ years rotating equipment experience
• Be willing to relocate to our workshop locations
• Have experience in project management (preferable)
• Have a professional accreditation such as CPEng, NER, RPEng, RPEQ (preferable)
We are looking for high achievers who strive for results and have strong commitment to achieving safety standards. We want people who are professional, innovative, committed and looking to be challenged. You will have a pragmatic approach to problem solving and will have a sound communication skills and ability to establish effective working relationships with a variety of different stakeholders.
In return for your hard work and dedication you will be rewarded with a competitive salary, an opportunity for career growth and development as well as the chance to work with a team of driven and professional colleagues who encourage and support the delivery of optimum results.
To apply, send your letter of application and resume detailing your qualifications, experience and references.
Salary: $75,000 per year
Job Type: Full-time
Salary: $75,000.00 per year
Schedule:
• 8 hour shift
• Overtime
Supplemental pay types:
• Overtime pay
• Performance bonus
Experience:
• Rotating Equipment: 2 years (Preferred)
Work Authorisation:
• Australia (Preferred)
Work Location: On the road

About the role The Nurse Manager/Team Leader is accountable for all the operational managerial aspects and leadership of the Service Wide Integrated Function Team (SWIFT) - a multi-disciplinary inpatient mental Read More...

Click here to view more detail / apply for Nurse Manager / Team Leader - Service Wide Integrated Function Team, Queensland Health

The Opportunity
Randstad are excited to be partnering with a nationwide established brand really well-known within its industry. Our client provides solutions for records management, data backup and recovery, secure shredding and data centers.
This is an excellent opportunity for a self-starter with a can-do attitude to support their team. You will provide exceptional customer service to new and pre-existing customers Monday to Friday.
Hours are 8:00am -4:00 pm
About the Role:

Direct contact with drivers
Enter drivers run in the system
Problem solving
Scheduling jobs in the internal booking system
Achieving daily KPI's
Data entry

About You:

Excellent Verbal and Written Communication skills
You thrive in a fast paced environment
Confident at multitasking
Experience with scheduling
Fun, adaptable and open to new experiences.
Proven track record of meeting and exceeding your KPI's and excellent attention to detail will also be highly desirable for this role.


What's in it for me?
As part of the customer care team, you will be looking after any client who has interest in their services and other administrative tasks that are presented on a daily basis.
Access to the job is convenient with onsite parking available to you.
An opportunity to become permanent in the role is available, and with your approachable personality, excellent communication skills, strong work ethic and can-do attitude will help you to succeed in this role and will make you a valued member of this close knit and established team.

If you are interested in these opportunity please APPLY NOW or email your resume to Nayara Pereira: [email protected]
If this role is not what you are looking for but would like to discuss any other opportunities within administration please reach out to us.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies. We partner with some of the world’s largest blue-chip companies, government agencies, private enterprise, and public institutions.
Career progression & a long term opportunity of making an impact with a high performing, collaborative and professional team are just some of the benefits that UGL Transport will offer you.
UGL are looking for a passionate & enthusiastic Head of Customer and Community to join our team.

Job Purpose

The Head of Customer & Community is responsible for the strategic development of UGL customer and stakeholder engagement experience and deliver the subject matter expertise in customer research initiatives in order to meet and exceed contract KPI’s.
Responsible for the leadership, strategy and analysis of the entire customer journey and customer touch points across the business in partnership with the leadership team as well as our joint venture partners to ensure ongoing improvement initiatives are developed.

Responsibilities

• Management and the development of the customer experience strategy and plan
• Delivery of CX strategy and plans
• Lead and support the transition and steady state business in accordance with the set plans
• Strategy development and reporting on all customer experience touchpoints and improvement strategies
• Improve the overall customer experience in all areas of the customer journey; services, brand, comfort, safety, information, feedback and monitoring and people engagement against contract KPI’s
• Responsible for the ongoing and multi-faceted customer research and feedback programs
• Direct liaison with external clients and key stakeholders on all customer and stakeholder engagement matters
• Lead innovative customer solutions in partnership with stakeholders
• Provide regular reporting with data-led insights and recommendations to improve initiatives
• Work with related industry bodies, regulators and government, providing leadership as appropriate

Qualifications

• Demonstrated experience in the provision of customer information to a diverse audience using a variety of channels, in a timely and cost-effective manner.
• Demonstrated ability to identify, develop and implement effective marketing and communications plans, preferably in a public transport or tourism services environment.
• Detailed understanding of Australian public transport networks.
• Strategic thinking and problem-solving skills, and experience in applying these to improving standards of customer experience and communication.
• Demonstrated experience in managing end-to-end production of communications content from concept to implementation, including planning and time management skills.

About Us

UGL is well-known and respected for providing end-to-end engineering, construction, and maintenance services within, rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies

At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

Competitive package and hybrid working arrangement. Progress your career in lime and limestone solutions. Join a diverse team within a multinational organization Monday to Friday – Office hours Play a key role in the Read More...

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Location: Brisbane, Queensland, Australia Job ID: R0034449 Date Posted: 2023-11-03 Company Name: HITACHI RAIL STS AUSTRALIA PTY LTD Profession (Job Category): Other Job Schedule:  Full time Remote: No Job Description: Hitachi Rail is looking for an enthusiastic self-motivated IT Service Desk Engineer (Level 1 Read More...

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RecruitWest is looking for someone with a mechanical background who has general boating knowledge to join our client-s dealership in the beautiful coastal town of Bunbury! Hours are Monday to Friday 8am-5pm with Read More...

Click here to view more detail / apply for Customer Service Assistant