Atlam Group

Manager Marketing Ancillaries and Customer Experience

Full-time

Sydney, New South Wales

Sales / Marketing

8 months ago

Exciting opportunity to drive the Customer Experience and Ancillary Marketing strategy Together we’ll?transform our business and challenge the poss..

Quick Apply

Atlam Group

Customer Service Representative Business Banking Sydney

Full-time

Sydney, New South Wales

Customer Service

8 months ago

Do work that mattersThe Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today in..

Quick Apply

XPERT CONSULTING PTY LTD

UX/Service Designer

Full-time

Sydney, New South Wales

Others

8 months ago

Xpert Consulting Pty Ltd (trading as Novon) is a large Sydney based IT Services business. We operate a number of Technology centric brands including N..

Quick Apply

Atlam Group

SERVICE TECHNICIAN NSW

Full-time

Sydney, New South Wales

Others

8 months ago

Posted: 27/02/2024 Closing Date: 26/03/2024 Job Type: Permanent - Full Time Location: Sydney Job Category: Operations Are you looking to work with a d..

Quick Apply

Atlam Group

Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025)

Full-time

Alexandria, New South Wales

Education / Training

8 months ago

Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025) Organisation/Entity: Sydney Trains Job category: Rail Operations ..

Quick Apply

Atlam Group

10 x Client Service Officers | NSW State Government

Full-time

Sydney, New South Wales

Transportation / Logistics

8 months ago

$30 - $35 per hour Super | 16-35hours per week depending on work volumes NSW State Government | Parramatta Location ASAP Start | Estimated 3month assi..

Quick Apply

Atlam Group

Field Service Technician – Crushing and Screening (Metso) – NSW

Full-time

Sydney, New South Wales

Customer Service

8 months ago

Job Title Field Service Technician – Crushing and Screening (Metso) – NSW About the company Tutt Bryant Group Originated in 1938, Tutt Bryant Grou..

Quick Apply

Atlam Group

Product Owner - Customer Lifecycle Retention

Full-time

Barangaroo, New South Wales

Manufacturing / Production

8 months ago

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. ..

Quick Apply

Atlam Group

Customer Solutions Manager - Retail Media

Full-time

Sydney, New South Wales

Customer Service

8 months ago

About reoohRetail Media is one of the fastest growing media segments. In the US, Retail Media is projected to reach between $60-$100bn in the next 3 y..

Quick Apply

Atlam Group

Customer Support Specialist

Full-time

Sydney, New South Wales

Customer Service

8 months ago

Our client, a Leader within the Manufacturing industry, is looking for energetic and passionate Customer Service professionals to join their team base..

Quick Apply

Atlam Group

Auto Electrician - Field Service

Full-time

Sydney, New South Wales

Transportation / Logistics

8 months ago

Auto Electrician - Field Service Posted Date: 8 Mar 2024 Location: Sydney, NSW, AU At WesTrac, we’re made for more of what matters most. More fa..

Quick Apply

THE ICONIC

Senior Customer Insights Analyst

Full-time

Sydney, New South Wales

Customer Service

8 months ago

We’re scaling up our Customer Insights and Marketing Analytics team at THE ICONIC and we’re on the hunt for savvy insights professionals to come a..

Quick Apply

Teamm8 Pty Ltd

Customer Service Manager

Full-time

Surry Hills, New South Wales

Customer Service

8 months ago

We require a Customer Service Manager to implement customer care strategies and oversee all related enquiries ,currently managing 2-3 staff, potential..

Quick Apply

AUSTRALIA PEO PTY LIMITED

Customer Support Engineer

Full-time

Sydney, New South Wales

Customer Service

8 months ago

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for ..

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager
REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field.
PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

Quick Apply

AUSTRALIA PEO PTY LIMITED

Customer Support Engineer

Full-time

Sydney, New South Wales

Customer Service

8 months ago

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for ..

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

Quick Apply

Worldline Services Australia

Multichannel Service Support Specialist (case management)

Full-time

Sydney, New South Wales

Customer Service

8 months ago

The OpportunityWorldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansi..

Quick Apply

Cerebral Palsy Alliance

Customer Service Consultant / Receptionist

Full-time

Allambie Heights Campus

Customer Service

8 months ago

LocationAllambie Heights, NSW, AustraliaAt Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportuniti..

Location

Allambie Heights, NSW, Australia

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

You will be responsible for providing exceptional first point of contact experience to all external and internal customers of Cerebral Palsy Alliance, as well general administrative duties including scheduling to support the organisation and contribute to the customer experience.

As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving. You will sit at Reception and be the welcome of our CPA Allambie site.

This is a permanent part-time position based on 4.5 days per week, Tuesday – Saturday (half day on Saturday) at the Allambie Heights office.

Working for CPA offers you exceptional remuneration & benefits:

Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
12 weeks paid parental leave and 2 weeks paid partner leave
2 additional leave days each year
$100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
Discounted gym membership for you and your family, using Fitness Passport
Employee Assistance Program
Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Responsibilities of the role (not limited to):

Managing incoming calls
Central reception duties
Scheduling of appointments
General administration
Database management

About you:

A good understanding and commitment to the rights of people with a disability
Outstanding customer service skills
The ability to work independently and as part of a team
Ability to prioritise work and meet deadlines
A flexible and collaborative approach to work

Important information:

At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such all employees at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.

CPA is a smoke free workplace including in, on and around CPA sites and vehicles.

How to Apply

Please click 'Apply' to complete your application.

Quick Apply

Atlam Group

Customer Service Officer

Full-time

Sydney, New South Wales

Customer Service

9 months ago

Call Centre Officers Join a nationally recognised event's organiser and marketing company. 1-month project with flexible 25 hours/week (12/2 start dat..

Quick Apply

Atlam Group

Diesel Technician - Field Service

Full-time

Sydney, New South Wales

Maintenance / Repair

9 months ago

Job Description Your New Opportunity: As one of our Field Heavy Vehicle Diesel Mechanics, your work is critical to keep our customers going and on the..

Quick Apply

Atlam Group

Service Liaison

Full-time

Waterloo, New South Wales

Customer Service

9 months ago

Excellent verbal and written communication skills.Ability to work efficiently under pressure and adapt to changing priorities. Ability to build rappo..

Quick Apply

SGS

Customer Service Representative

Full-time

Brisbane City

Customer Service

9 months ago

We are seeking a highly motivated individual to join our Environmental team in Brisbane, as a key contributor to our sample receipt and dispatch opera..

Quick Apply

MedHealth

Customer Service Officer

Full-time

Brisbane City

Customer Service

10 months ago

Responsibilities will include but are not limited to:Scheduling of appointments with customers.Maintaining busy inboxes, with queries, appointments an..

Quick Apply

Emma Smith

Travel Insurance - Customer Service

Full-time

Sydney, New South Wales

Finance / Banking / Insurance

10 months ago

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global i..

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global insurer that offers hundreds of products and operate in countries around the world. In their Sydney Head Office, you will be joining a small, close-knit office which focusses predominantly on travel insurance. Looking to create a brand-new team for this area, it is a fantastic opportunity to get back into or start a career in insurance. Your New Role: Here you will be the first point of contact for all enquiries from customers and agents, clients and other key stakeholders. Key responsibilities include:

Assisting with travel insurance enquiries and delivering fantastic customer service
Up-selling and cross-selling products/services by means of creating a great customer service experience
Handling high-volumes of calls in a fast-paced environment
Sharing knowledge and expertise on products and services
Meeting compliance and exceeding targets and KPIs.

What You'll Need to Succeed:

Ideally, you would come from a travel or health insurance background
Other financial services, travel or contact centre backgrounds will also be considered
You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
PR or Citizenship as this is a permanent full-time position

What You'll Get in Return:

Full-time permanent paying $65k + super, earn up to $80k with all associated penalties for evenings and weekends (should you opt in for those shifts)
CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
Lots of additional perks, including fantastic discounts off insurance and other products
Great opportunity to learn and grow in a huge billion-dollar insurance company

What You Need to do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please click here to apply.

Quick Apply

AtlamGroup

Customer Experience Call Centre Operator

Full-time

Pyrmont, New South Wales

Customer Service

11 months ago

Customer Experience Call Centre Operator ** 3 months as a Temp - then promoted to Permanent ** ** $30-$34 per hr Super ** ** Start date: End of Jan 2..

Customer Experience Call Centre Operator ** 3 months as a Temp - then promoted to Permanent ** ** $30-$34 per hr Super ** ** Start date: End of Jan 2024 (interviews need to be complete by December 5) ** ** Mon to Fri office based - 9-5 pm ** WOW Recruitment is looking for a Customer Experience Contact Centre Operator to support our healthcare client, based 5 days in the office in Pyrmont, Sydney. Our client is an Australian-owned and operated not-for-profit that specialises in hearing aids. This organisation offers solutions and services to help transform the lives of people with hearing loss. The ideal candidate will have a can-do attitude and understand the importance of creating and maintaining customer relationships with a predominantly older clientele. Previous hearing or health related industry experience would be highly regarded but is not essential. Perks & Benefits:New Office in Pyrmont with beautiful viewsA company that encourages and supports career and personal growthGenerous salary packaging of $65K plus Super when permanentMonday- Friday - No weekendsBe involved in a new team that radiates a culture of excellence What you’ll be doing: Managing the customers experience for optimal outcomesEfficient operation of the hearing clinicNavigating multiple screens whilst nanaging call requirementsCalendar management of the clinicians in your areaLearning and efficiently using a range of software and applicationsPerforming adhoc general administration dutiesYou will be provided full training and support with the aim of an immediate start What you will bring:MUST HAVE 2 years of phone-based Contact Centre ExperienceYou’re an excellent listener, which helps you build genuine rapport with customersPicking up the phone doesn’t faze youCustomer centric approach to your workSelf-motivated and able to work alone/unsupervised.Excellent organisational and prioritising skillsAbility to be flexible within the workplace and work effectively within a teamWillingness to learn basic repair and maintenance of hearing aids If you’re interested to learn more about this role, APPLY NOW and Louise will be in touch!

Click here to view more detail / apply for Customer Experience Call Centre Operator

Quick Apply

AtlamGroup

Data Entry / Customer Service Administrator

Full-time

Sydney, New South Wales

Information Technology

11 months ago

Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with..

Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

Click here to view more detail / apply for Data Entry / Customer Service Administrator

Quick Apply

Browse Customer service jobs by:

Customer Service

460

Information Technology

Sales / Marketing

F&B / Tourism / Hospitality

Others

Engineering

Manufacturing / Production

Business Management / Project / Planning

Transportation / Logistics

Accounting / Auditing

Browse Location Area

city campus x

NSW - Sydney - City & Inner West

536

Brisbane City

Darwin City, Northern Territory

Allambie Heights Campus

City Campus

Rural City of Wangaratta, Victoria

Shellharbour City Centre

Browse Companies

Atlam Group

490

TSA Group

AUSTRALIA PEO PTY LIMITED

Betfair

MANTRA HOSPITALITY ADMIN PTY LTD

Frequently Asked Questions

If I am not a Australian citizen, can I apply for jobs in Australia?

If you don't have a Australian citizenship, but are living in Australia or if you are planning to move to Australia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates.

Why I have not received any response from the company after I applied?

Have you tried following up? If you did not follow up with an email or phone call, how do you determine if the company received your job application? Enquire where they are in the review process and and then ask if they received your submission. While it would be great to receive a response from the company, sometimes it doesn’t happen. Take the initiative to follow to ensure your application has been received.

How long does it take to complete the application?

The period of the application process will vary, depending on the type of job you are applying for and your previous employment experience.

What position levels are available for applying?

There are 6 position levels and each level can be associated with a salary range and different types of job titles. Jobs levels can be categorised into: non-executive, fresh/entry level, junior executive, senior executive, manager and senior manager.

How many types of jobs are there?

Within Jobstore, there are hundreds of variations of jobs. Read through the job descriptions to find out about the typical responsibilities and employers for each job, so you can see what’s involved and who might employ you.

I need experience to get a job, but how do I get a job to get experience?

You can certainly obtain expertise without working in a certain sector full-time, albeit it may take a little extra work. And of course, there's nothing wrong with some good ol' networking.

How do I avoid making the common interview mistakes?

One of the worst mistakes you can make, aside from the obvious ones like being late or using unprofessional language or being messy or unclean, is not being well-prepared.

Don't forget to bring all of the relevant resources, including your résumé, portfolio, and a notepad. You can also prepare your answers in advance by researching the company's industry, competitors, and CEO.