As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
• Provide guests and visitors with local information from your vast array of knowledge regarding the city attractions and amenities

23rd April, 2024
Our client is a leading supplier of premixed concrete, aggregates, and sands to the commercial, industrial, civil and residential construction sectors. With plants and quarries, They are a respected brand, employing over 1500 people and together provide cement, lime, concrete, aggregates, concrete products and industrial minerals nationally.If you have a passion for customer service and a talent for problem solving and prioritizing workload, then this is the opportunity for you! This is very similar role to a fleet controller in transport however, also involves batching the concrete in the Agitator trucks. What we are looking for / Requirements

Reliable, strong work ethic
Previous experience in a similar role is preferred, or a willingness to learn, physically fit and confident working with computers;
Experience in Jonel or Command batching systems preferred;
Demonstrated ability to priorities work effectively in an environment of constant

... Click here to view more detail / apply for Admin / Customer Service / Concrete Batcher / Front end loader Operator

Our client is looking for a Service Coordinator with experience in an Engineering Firm or Trades Office to join their busy team! As a Service Coordinator, you will be responsible for providing exceptional service to customers as well as performing the administrative tasks associated with scheduling of technicians and ensuring they have the correct parts. This role is highly suited to someone who is highly organised, loves problem solving and thrives in a fast paced environment. Responsibilities:

Being the first point of contact for client work requests
Maintain consistent client communication throughout the process, including the preparation of service quotes, work orders and invoices
Use internal data management systems to log job details and raise job orders
Schedule the allocation and distribution of works, maintaining open communication with all service technicians and subcontractors to ensure the successful completion of client requirements
Coordinate scheduled maintenance activities into a logical work order sequence
Manage all incoming and outgoing materials from suppliers
Maintain a tidy front office and coordinate conference room bookings
Organise and oversee company events as required
General administration and ad hoc duties.

Qualifications:

Previous admin experience in a trade services office.
Experience with SIMPRO, SAP, Salesforce, MYOB, and Microsoft Suites.
Exceptional organizational and multitasking abilities.
Excellent customer service and problem solving skills.

Benefits :

A supportive team environment and culture
Opportunities to develop your career


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Employment Type Permanent


Closing Date 7 Aug 2024 11:59pm


Job Title Field Service Technician - Installer Repairer (Ipswich)

Job Summary The Field - Installer Repairer is key to delivering end-to-end installation of Telstra?s telecommunications networks. It plays a vital role in delivering end-to-end installation of Telstra?s telecommunications networks.
Job Description
Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.


Focus of the Role

As a  Field Service Technician - Installer Repairer , you will be assigned in  Ipswich and work without immediate supervision ... Click here to view more detail / apply for Field Service Technician ? Installer Repairer (Ipswich)

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 
• Use effective communication skills to build rapport and provide engaging customer experiences. 
• Be flexible with hours to ensure we're available when our customers need us. 

Our client is an ASX 100 iconic  market leader, and today they are seeking to appoint an inspirational and transformational Customer Service Manager to lead their Contact Centre Operation, and they play a key role in the transformation of their Qld Solids business culture to bring their people to the forefront of their decision making, along with CX excellence.   Supporting a $400M business unit, this is a business critical role and an exciting career opportunity.

What you will bring to the role




Demonstrated exp as a change agent who is motivated to deliver outcomes, coupled with a demonstrated understanding that in business people are the drivers to success, and this role is to really lead the way in working better with your people
Proven exp in defining processes to achieve continuous improvement
Proven experience in team management in a high-volume customer service environment
... Click here to view more detail / apply for Customer Service Manager

Competitive salary with a $1500 clothing allowance
Staff discounts on premium apparel and products
A friendly, professional work environment with ongoing training

About Us
Join a trailblazer in the retail sector known for its innovative strategies and commitment to quality. This organization operates extensively across Australia and New Zealand, continually setting industry standards and delighting customers.
About the Role
An exciting opportunity awaits a vibrant and enthusiastic Sales Representative and Support Coordinator to join the team at the Head Office Location on the south side of Brisbane. The job involves managing inventory, coordinating deliveries, and ensuring the smooth operation of the warehouse to support the store's needs. The Sales Representative and Support Coordinator will provide efficient warehouse support and inventory management to ensure seamless store operations and customer satisfaction.
Requirements/Skills

Proven experience in a retail management role.
Strong leadership
... Click here to view more detail / apply for Customer Sales and Support ? Outback Attire ? Brisbane Based

First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

What you will be doing:

• Engage with our guests on check in, check out and during their stay through reception and concierge duties
• Handle guest concerns efficiently to guarantee memorable moments for our guests
• Assist in providing recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

With the challenges of servicing remote sites, a diverse range of equipment, climates and supported industries, Tutt Bryants maintenance, engineering and logistics teams are offered a great deal of opportunities, as well as some exciting challenges along the way.
Working in a mix of branch locations, field service and on fixed term project sites, Tutt Bryants teams are provided with a wide variety of and exposure to Nationally significant projects, as well as opportunities to service and support some of the most cutting-edge equipment in Australia.
Maintenance, Engineering and Logistics within Tutt Bryant offers opportunities for:
Mechanical Engineers and Mechanic Tradespersons Equipment and Workshop Technicians Freight & Import Specialists Warehousing and Stores Hydraulics Specialists Specialist Lifting Professionals Project Engineers and Managers Logistics Professionals Technical Support Field Service


Tutt Bryant Group 
Looking for a fresh start in 2024, tired of the FiFO routine.
... Click here to view more detail / apply for Field Service Mechanics

Job Description

The key responsibilities will include:

Providing first & second level IT support for end users & internal staff
Day-to-day Service Desk Operations
Onboarding & Offboarding accounts through Active Directory & Microsoft 365
Asset Inventory updates
Imaging of end user devices through Microsoft Autopilot & Intune (MDM)
Assist with new technology training for staff
Desk setups including network cabling
Knowledge base article updates


... Click here to view more detail / apply for Service Desk Analyst

We are seeking to appoint an Air-Conditioning Service Technician who will be responsible for ensuring the Colleges air conditioning facilities are maintained to the highest standard. The successful applicant will have the flexibility to work 5 days, minimum 15 hours per week before school, to meet the needs of the College. This is a part-time position commencing immediately, with previous experience as an Air-Conditioning Service Technician highly regarded, would suite semi-retiree or someone starting new into the industry.


Full details of the duties and responsibilities for the above position are outlined in the Application Pack. Applicants must be able to strongly support the Christian ethos of the College and our motto of Excellence in Christ. If you wish to submit an application, please complete our online Employment Application Form via the 'Apply Now' button below.


Employment Pack Air Con Service Technician

... Click here to view more detail / apply for Air-Conditioning Service Technician

Faircloth & Reynolds are seeking experienced Refrigeration & Air Conditioning Service Technicians to join our South East QLD Service Team.
The successful candidates will assist us to service and maintain a wide range of commercial HVAC & Refrigeration plant within the Brisbane & Gold Coast region.





About the Position:
On offer is the opportunity to work for a large multisite company, on everything from industrial cold storage to large commercial HVAC systems.  With such a diverse team, and wide variety of work on offer, Faircloth & Reynolds is definitely the place to be for technicians wanting to expand their industry knowledge, enjoying what they do while maintaining work/life balance.
About you:
We are seeking a highly skilled and experienced Refrigeration & Air Conditioning Tradespersons who is reliable, self-motivated and a













... Click here to view more detail / apply for Refrigeration & Air Conditioning Service Technician ? Brisbane

Customer Service
Apply now Job no: 494499 Work type: Full Time Location: Parkinson Categories: Customer Service


Full time position based in Parkinson, QLD
Plenty of variety in a fast-paced environment
Unique opportunity working in the emergency response industry

WHY BUNZL?
As part of the Bunzl Group, Fire Rescue Safety Australia (FRSA) specialises in the supply and service of emergency response equipment across the Asia Pacific region.  We are an Industry specialist who consistently strive to provide the most effective and innovative products and services to our clients. When you join FRSA, youre not just joining an organisation, you are joining a family-like environment who are committed to making a positive contribution to the emergency services industry and the people who choose to protect us.
  YOUR ROLE
Reporting

... Click here to view more detail / apply for Customer Service

Work Experience and skills:

Strong retail media, eCommerce and digital knowledge
Previous experience within the CPG brands/retailers
Sales experience both pitching and closing projects
Confident in presenting to both small and large audiences
Extended experience of client-facing account/client management experience
Experience with dealing with senior stakeholders in an organisation
Experience in using Domo is desirable 

 
Behavioural Traits:

Sees ahead to future possibilities and translates them into breakthrough strategies.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Plans and prioritizes work to meet commitments aligned with organizational goals.
Builds partnerships and works collaboratively with others to meet shared objectives.
Interprets and applies key financial indicators to make better business decisions.
Steps up to address difficult issues, saying what needs to be said.
Paints a compelling picture of the vision and strategy that motivates others to action.
Uses compelling arguments to gain the support and
... Click here to view more detail / apply for Senior Customer Success Manager

About the Firm  Our client is a well respected accounting/financial planning firm with an established and loyal client base. They are enjoying continued success across all areas of the business. Located in beautiful offices on the city fringe, you will enjoy working in this collaborative team environment. Due to some recent staff movement, they now have position available in their administration team.  About the Role This position is one that will provide support across the accounting team as well as undertaking general administrative duties. You will responsible for the following:  - Dealing directly with clients on behalf of accountants - Scheduling meetings - Preparation of documents  - Following up clients  - Onboarding new clients - Updating client details on database - Liaising with the ATO - Liaising with ASIC - Undertaking any adhoc administrative tasks as required Benefits This firm has a reputation of having



... Click here to view more detail / apply for Client Service Administrator

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

 

Role Purpose:

The Senior Customer Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in APJ. This role is centred on supporting our retailer teams throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, and providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

 

Responsibilities and Duties:

• Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
• Present the platform through succinct and efficient demo’s as and when required
• Responsible for the commercial strategy to ensure success for both parties.
• Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
• Support the build of all material creation campaign completion, bespoke presentations, marketing material.
• Support Suppliers with the campaign set up and optimization recommendations
• Help to monitor overall campaign performance, where necessary, provide recommendations
• Inform our retailer of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.

The Firm: Our client offers an excellent work environment for their staff!  They have a policy to put their staff first and you will be well looked after as a part of this team.  Enjoy flexible working hours, access to continual training and excellent remuneration packages. Conveniently located in the CBD, they attract and retain quality clients that you will enjoy working with.  The Role: An opportunity has opened for a Senior Administrator to join the firm and be responsible for undertaking all associated administrative tasks.  If you have experience with SMSF administration this would be highly regarded. Your duties will include:

Processing new clients
Establishing new SMSF funds
Preparation of client letters
Preparation of dividend statements
Provision of support to SMSF Accountants
Preparation of client files
Monitoring workflow in Xero Practice Manager
Compile financial packages
Liaising with


... Click here to view more detail / apply for Client Service Coordinator ? Accounting Firm ? CBD

About The Company:  
This job ad is the universes way of telling you that youre currently in the wrong job. 
Compare the Market yes, the one with the meerkats is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the world!  
We are all about Customer first, teamwork, making a difference, and treating the business as our own without compromise. These values are critical to delivering on our purpose:  to make a difference in the lives of Australians by simplifying the process of making sound financial decisions. 
  About The Role:  
Are you looking for an exciting opportunity to join a dynamic sales team with high earning potential? We are seeking an enthusiastic Sales Consultant to be a valuable addition to ... Click here to view more detail / apply for Sales & Service Consultant Tier 1 (95648)

The Firm This is an exciting opportunity to join a national firm with a long and impressive history in the QLD market. They are currently experiencing strong growth and have established themselves as an employer of choice. Having built a reputation on providing exceptional client service this firm continues to expand their business through consistent client referrals.  They have reached a point where they need to expand their administration team.  About the Role This administration role sits within a broader team of experienced Client Service Coordinators.  You will be joining the team to support a team of Accountants and undertake the following duties:

Providing client focused administrative support for a team of accountants
Liaise with clients to handle queries
Liaise with the ATO and ASIC and utilise the portals on behalf of accountants
Collate financial documents on behalf of clients
Undertake the


... Click here to view more detail / apply for Client Service Coordinator

What Makes You Perfect for This Role 

Must be based in Brisbane. 


Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation. 


Strong computer literacy and multi-tasking abilities. 


Self-motivation and a desire to push yourself to new heights. 


Openness to learning new skills, implementing them, and celebrating your successes. 


Resilience and the ability to perform at your best. 


A solution-oriented mindset, always ready to solve problems. 


A fixed internet connection and a suitable work-from-home setup. 


Availability to work a Monday - Sunday, 7am - 10pm schedule.  


The base salary for this role is $55,000 Super, with the opportunity to earn incentives based on performance. 

If you're ready to take the next step and build a career in a vibrant workplace while, we want to hear from you! We will have groups starting as early as August so submit your application and our recruitment team ... Click here to view more detail / apply for Sales & Service Consultant

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) ba

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 

• Use effective communication skills to build rapport and provide engaging customer experiences. 

• Be flexible with hours to ensure we're available when our customers need us. 

Responsibilities will include but are not limited to:

• Liaising with customers to plan and implement agreed services
• Reception duties such as checking in patients, calling patients, processing return files, sending schedules to consultants, ordering medical imaging, filing and other ad hoc administration
• Scheduling of appointments
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, clients and customers
• Undertaking other tasks assigned to the Customer Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

30 Jun 2024







BTP







BTP forms part of the Perenti Group and is one of Australias largest suppliers of machinery rental, parts and services to the mining, construction and earth-moving industries. Our capabilities include machine rebuilds, Service Exchange components, Site based and Field Service labour and machinery rental. BTP has supported the mining, earth-moving, and construction industries for over 30 years and with locations in key mining areas BTP is currently expanding its capabilities and capacity to better support customers and our people. Field Service Technicians Grow with us! We are currently seeking experienced Field Service Technicians to join our team in Mackay , QLD. Reporting to the Field Service Supervisor, you will bring your extensive experience in the maintenance of Caterpillar and Komatsu




... Click here to view more detail / apply for BTP ? Field Service Technician ? Mackay

Our client, a reputable National manufacturer and supplier to Building industry known for its strong team culture and commitment to safety, is seeking an extraordinary Client Service Coordinator to join their dynamic team. Reporting to the Customer Service Supervisor, you will play a vital role within the expansive Client Service team.
As a Client Service Coordinator, you will ensure customers' requirements are met to the highest standards by promptly processing orders, following up, and coordinating necessary actions for optimal results. Acting as a builder's advocate, you will deliver exceptional customer service and foster strong relationships.
**Benefits:**

Flexible start/finish times
Permanent position
Competitive salary

**About Your New Role:**

Provide exceptional customer service and manage local accounts
Perform data entry tasks
Liaise with key clients and customers to achieve favorable outcomes
Collaborate within a supportive and cohesive team
... Click here to view more detail / apply for Client Service Coordinator