Responsibilities will include but are not limited to:
- Liaising with customers to plan and implement agreed services
- Reception duties such as checking in patients, calling patients, processing return files, sending schedules to consultants, ordering medical imaging, filing and other ad hoc administration
- Scheduling of appointments
- Maintaining busy inboxes, with queries, appointments and non-appointment services
- Providing administrative and operational support to consultant practitioners
- Providing information and advice to customers, or prospective customers
- Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, clients and customers
- Undertaking other tasks assigned to the Customer Services team, including reception duties, dictation, invoicing and supporting the greater team in general.
