Workshop Manager Lead a high-performing team to achieve set targets Mentor and guide fabrication team towards efficient production Ensure manufacturing area safety and productivity Develop strong customer relationships within the industrial and mining sectors Strong project management skills – estimating, scheduling and resourcing projects within the workshop About Sync Lift Engineering Sync Lift Engineering is a leading provider of engineering and maintenance services in Gladstone, QLD. Specialising in fabrication and machining, we serve various sectors including Mining, Resources, Energy, Renewables, Infrastructure, and Marine. Our commitment to innovation and excellence has propelled us to deliver top-tier solutions to our clients, driven by our skilled workforce and robust technical capabilities. Responsibilities As the Workshop Manager, you will be responsible for leading and motivating the team to ensure efficient and safe production of projects to the highest quality standards. Your duties will include developing production plans, monitoring productivity, resolving inefficiencies, overseeing scheduling, and ensuring compliance with company quality…

Click here to view more detail / apply for Workshop Manager

Brisbane South Territory  Great Leadership Opportunity Dynamic Hands on Role Have you always looked to work for a brand with a good reputation for quality and service? Where people have pride in the work and go the extra mile to make their customers’ businesses successful? That’s us – we’re the leading player in our market, and the core of our success is the calibre of people we have and how they are empowered to manage the relationships with our customers with support of the teams around them. Sometimes it’s hard, and we can’t always control everything, however, the reward from a thankful customer is truly worth it as they know you are an extension of their business and part of their success. The Role The purpose of the role is to lead a team of Sales Representatives to identify, pursue and grow sales in a specific territory supported by a documented business plan and target account list.Key…

Click here to view more detail / apply for Field Sales Manager Brisbane South

Located in Mount Isa, QLD Fulltime Opportunity Supportive Team Environment There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses. We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country. Opportunities with us are for the taking! Key Responsibilities Be the first and key point of contact for our customers; Create and maintain excellent customer relationships; Process customer orders and/or enquires; Perform administrative…

Click here to view more detail / apply for Customer Service Representative

Posted: 14/03/2024 Closing Date: 28/03/2024 Salary: $30.46 - $30.46 Job Type: Permanent - Full Time Location: Rockhampton Job Category: Retail  Life at Vinnies At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.     What we can offer you Work with a purpose – not your average organisation and not your average role! Competitive hourly rate and excellent employment benefits under our Employee Agreement Salary packaging arrangements – helping you save on tax Access to our Employee Assistance Program…

Click here to view more detail / apply for Retail Manager

Posted: 20/03/2024 Closing Date: 03/04/2024 Salary: $54.65 - $54.65 Job Type: Permanent - Full Time Location: Mackay Job Category: Alcohol & Other Drugs  Life at Vinnies At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.     What we can offer you Work with a purpose – not your average organisation and not your average role! Competitive hourly rate and excellent employment benefits under our Employee Agreement Salary packaging arrangements – helping you save on tax Access to our…

Click here to view more detail / apply for Program Manager - Health and Wellbeing

About Us: Qube Bulk division provides complete mine to market and mine resupply solutions offering mine, road, rail, storage, port and ship services. We handle more than 85 million tonnes per annum of various bulk ores, concentrates, mineral sands, salt, coal and dangerous goods. Qube Bulk is an industry leader in safety initiatives and innovation through advanced In-Vehicle Management Systems (IVMS), fleet monitoring, supply chain management technology and equipment performance-based standards engineering We are looking for a passionate and experienced Workshop Manager to join our well-established team in Fassifern to manage the servicing, maintenance and repair of a fleet of coal haulage trucks and ancillary equipment. The ideal person for this role will have the capability to hit the ground running and lead a strong team.  Competitive market salary package Car allowance State of the art well maintained prime movers and equipment  Qualifications and Experience Mechanical Trade Certification Min 3 years’ experience working in a…

Click here to view more detail / apply for Workshop Manager| Fassifern

The Far East Company Pty Ltd Oversee, manage and organise the entire operations of Bang Bang Byron. BenefitsTask & Responsibilities Perform frequent checks to ensure the dining facilities are clean, that there is a consistent high quality of food preparation, and that service standards meet expectations; Implement and oversee all onboarding of new employees. Ensuring induction policies and training systems are adhered to and actioned by Restaurant management team for each new employee. Ensure framework for OH&S training is in place, updated and adhered to. Work with head chefs and other kitchen personnel to plan seasonable menus that are fresh and popular with customers; Work with the bar manager to design new drinks and drink specials and to assist in supervising the beverage service where necessary; Design and develop the wine list and provide a sommelier service with regards to wine and wine/food pairings Ensure all menu items created have been costed appropriately and portion control systems are in place and being adhered to. Work with other management personnel in relation to the restaurant’s marketing, advertising and promotional activities; Organise and oversee the arrangements for any large groups or special restaurant functions; Develop and implement a relevant budget with the owners and Company operations manager, and ensure that the pricing of goods is in accordance with that budget; Maintain an inventory of stock and records of financial transactions; Assist in hiring, training, scheduling and supervision of food service personnel; Confer directly with customers to ensure assess their level satisfaction and overall experience; Investigate and resolve complaints concerning food quality and/or service; Deal with any internal complaints from, or disciplinary issues with staff; Responsible for training senior Restaurant Management team in the practice of Managing Underperformance. Ensure formal 12 monthly staff appraisals are being executed correctly and consistently. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; Ensure conformity with relevant legal requirements regarding the responsible service of alcohol and occupational health and safety standards; During busy periods - assist wait staff by taking reservations, greeting guests and assisting in the taking of orders, particularly for large groups or corporate guests. Qualification & Experience Diploma level qualification (preferable).  Alternatively, 3 years full time work experience in lieu of a qualification. An additional 3 years full time work experience is also required in addition to the above. About Company Restaurant Salary: $90000-105000 Job Publish: 26-03-2024 Job Expire: 25-04-2024 Please click to View more detail / apply .

Work for one of Australia's leading automotive companies in Scoresby Your new company This automotive company with high standards for customer service is looking for the next superstar to join their team in a permanent capacity, working in Scoresby Your new role

Providing excellent customer service and managing inbound calls and financial queries
Operating phone calls professionally, transferring calls where needed
Assisting in providing reporting to Management when required
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday
Resolving customer issues on first call resolution

What you'll need to succeed

Must be an Australian Citizen or hold PR
Previous or current Customer Service/ Collections experience/ Insurance
Experience managing and responding to customer complaints
Financial Services / Motor Vehicle industry experience
Proven experience being self-motivated and results-driven with an ability to work under own initiative
Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
Strong written and verbal communication skills
Intermediate experience in the Microsoft suite of products
Strong time management and stakeholder management skills
Rotating roster between the office hours of 8.00am - 8:00pm Monday to Friday

What you'll get in return

Excellent training and ongoing support
Great work culture and office environment
Flexibility to work on a rotating roster from Monday to Friday
Hybrid working arrangements after training (approx 3 months)

What you need to do now Group interviews are being conducted in April, with a start date in May 2024, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Assistant Retail Manager - MCG Based at Melbourne Cricket Ground, Delaware North is now seeking an experienced and passionate Assistant Retail Food & Beverage Manager - Public & AFL Reserve, to contribute to the management of our Retail operations for the iconic stadium. This role will be responsible for the execution of the Retail Food & Beverage activities within the Public and AFL Members Reserve areas of the stadium to contribute to achieving the site's financial plan, profit margins and business growth, while building Delaware North and the client's reputation. Responsible for leading key retail teams to ensure operational activities maximises return on investment, while ensuring compliance with relevant corporate policies and procedures. You will also deliver retail food and beverage product and services that meet and exceed client and customer expectations to position Delaware North as a quality driven provider of food and beverage catering services.Availability: You will be required to work flexibly in line with the…

Click here to view more detail / apply for Assistant Retail Manager - Melbourne Cricket Ground

Apply Now Customer Service Attendant, relief Supervisor - Halekulani Bowling Club Budgewoi NSW ABOUT USMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.Mounties Group have over 230,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.About the RoleWe are currently searching for a dedicated and motivated Customer Service Attendant / Relief Supervisor to support our close-knit team at our venue, Halekulani Bowling Club, located in Budgewoi, NSW!As a Customer Service Attendant / Relief Supervisor, you will be the face of…

Click here to view more detail / apply for Customer Service Attendant, relief Supervisor - Halekulani Bowling Club

Customer Service Manager-Highly reputable company within the Products and Supply space, serving the hospitality industry!-Newly created position - scope to put your own stamp on the role-Friendly and inclusive Employer-Generous remunerationWOW recruitement are looking for a stand out Customer Service Manager for a respected supplier whose clients range within the hospitality and office product space.  We're looking for a go-getter who has ideas to bring to the table who will receive great recognition for their efforts. Managing a diverse team of 4 customer service agents with excellent pre-existing relationships with clients you will be;Working closely with customers post-purchase, identifying upselling opportunities.Handle problem resolution through account management and maintaining regular contact.Collaborate closely with cross functional teams in sales and finance. Collate data and provide feedback to the sales team and director - they're very open and have a collaborative approach.Encourage orders to take place through the client platform.Contiunously review performance and identify areas of improvement. What we're looking for;Proven…

Click here to view more detail / apply for Customer Service Manager (Contact Centre)

Based at Melbourne Zoo Job Share - Ongoing Part-Time Tuesday to Thursday roster, 22.8 hours a week Band 4 $48,564 plus super  Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation. The Customer Engagement Team is going through a transition from Contact Centre to becoming Zoos Victoria's Customer Experience Hub. The team will ultimately manage all channels, customer touchpoints and enquiries. Their specialised operators will be highly trained to manage enquiries of the future - whether that is supporting a member of the public calling in an emergency wildlife rescue case or being on the frontline during a conservation crisis supporting donors, agencies and partner enquiries from around the…

Click here to view more detail / apply for Part-Time Customer Engagement Coordinator - Zoos Victoria

Customer Service Manager-Highly reputable company within the Products and Supply space, serving the hospitality industry!-Newly created position - scope to put your own stamp on the role-Friendly and inclusive Employer-Generous remunerationWOW recruitement are looking for a stand out Customer Service Manager for a respected supplier whose clients ragne within the hospitality and office product space.  We're looking for a go-getter who has ideas to bring to the table who will receive gret recognition for their efforts. Managing a diverse team of 4 customer service agents with excellent pre-existing relationships with clients you will be;Working closely with customers post-purchase, identifying upselling opportunities.Handle problem resolution through account management and maintaining regular contact.Collaborate closely with cross functional teams in sales and finance. Collate data and provide feedback to the sales team and director - they're very open and have a collaborative approach.Encourage orders to take place through the client platform.Contiunously review performance and identify areas of improvement. What we're looking for;Proven…

Click here to view more detail / apply for Customer Service Manager (Contact Centre)

Apply Now Customer Service & Data Entry Ormeau Stability of over 70 years’ of Australian experience and expertise Friendly and supportive team environment Thrive with genuine support for your wellbeing & an inclusive culture ABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.THE OPPORTUNITYAn exciting opportunity has become available for a Internal Sales Team Member based in Ormeau. This position involves working as part of our collaborative Trade team - reporting to the Internal Sales Manager.This is a full time role – working Monday – Friday, 8:30 am - 5:00 pm.RESPONSIBILITIES Processing and entering orders & developing product knowledge Providing exceptional customer service with Trade customers Liaison with manufacturing and…

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We are proud to be the local Weber Specialist and Elgas Dealer, as well as an established Plumbing and Gas service provider. Our wide range of services makes for roles that offer variety, engaging with large national companies, all the while working for a small locally owned and operated business. We are looking for someone who will help us to continue to provide exceptional customer service to those that visit us in store as well as enquire over the phone. The ideal applicant would be outgoing, confident, willing to learn and is looking for a position with growth in a fun team environment. We pride ourselves on a creating a positive, supportive work environment with a strong company culture. Key responsibilities of the role include: – Greet customers as they enter the store, assist them with their enquiries and provide friendly, helpful service– Manage incoming customer inquiries via phone, email, or social media platforms– Provide…

Click here to view more detail / apply for Assistant Sales Manager

Transport / Logistics / Drivers Warehouse & Distribution Perth Permanent / Full Time Based in Eastern suburbs of Perth, our client is a highly regarded manufacturer of custom-made industrial equipment for a range of clients within the building, mining and marine industries.  If you are seeking excellent work-life balance, great company culture and long-term progression this is the perfect opportunity for you! This role will see you lead by example, overseeing a team of 4 warehouse assistants. In addition to the logistics coordination of inbound and outbound deliveries and managing stock reconciliation, you will be required to operate the forklift and assist with order packing also.  Details: East Perth location $70,000 - $75,000 super  Monday to Friday, 8:00am –4:00pm OT Long-term opportunity for progression To be successful, you will need the following: Previous warehouse supervisory experience with stable work history Current forklift license  Intermediate computer skills  Hold a current driver’s license and have reliable vehicle…

Click here to view more detail / apply for Warehouse Manager

The roleHy-Tec Concrete currently has an opportunity for a Trainee Concrete Plant Manager for our Kilsyth site. Full Training will be provided.Reporting to the Operations & Logistics Manager, this is your opportunity to become an integral team member at one of Australia’s leading construction materials producers.The Trainee Concrete Plant Manager can expect to receive training and support to obtain the relevant licences throughout their traineeship. You will be responsible for providing a high level of service, efficiency, and professionalism, while maintaining excellent attention to detail and interpersonal skills.You will learn new skills with on-the-job training and be exposed to the construction materials industry and be part of a close-knit team, with potential opportunities to grow.On offer is an attractive salary package and the opportunity to develop your career with an established, market leading ASX listed Australian company. We will invest in your development, providing the opportunity to obtain additional licences if you demonstrate the desire…

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ABOUT COCA-COLA EUROPACIFIC PARTNERS  Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow.? We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.    Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Jim Beam, Canadian Club and Grinders Coffee.    At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse, and equitable company- as an employer, as a place to work, and as a business.  Because when we represent the society we serve, everyone is truly welcome.    ABOUT YOUR ROLE  As the Digital Marketing Activation Manager, you will be…

Click here to view more detail / apply for Digital Marketing Activation Manager - Coles (13229)

About the role DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self. We are seeking a Trade Commercial Account Manager to provide outstanding service and professionalism to a prominent customer base in both housing and commercial markets in Perth.Your role involves expanding the territory by acquiring new business and maintaining existing customers, establishing yourself as a reliable partner and supplier. This requires demonstrating strong commercial insight and delivering comprehensive trade solutions.We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride. If you're energised by working alongside team mates who have the same passion and drive as you, we want to hear from you.Responsibilities Find and develop new sales leadsVisit sites regularly, involving stakeholders to secure projectsIdentify current and future painting…

Click here to view more detail / apply for Dulux Trade Commercial Account Manager

Join an established change management delivery practice and inspire us with your thorough knowledge and expertise working with best practice change management methodologies, your exceptional skills in stakeholder management and your ability to navigate complex organisations.The Customer Success Lead is responsible for the implementation of the Customer Success change and adoption framework across a portfolio of IT products and services within the University’s Digital Technology Solutions team. This includes:Leading the planning and implementation of change and adoption approaches aligned to the Customer Success Framework (PROSCI)Providing expert advice, including project change resourcing recommendations, to support the delivery and adoption of new digital solutions, upgrades and enhancementsLeading a small change team using a strong coaching approach and providing quality assurance of change deliverables Driving continuous improvement and change capability uplift within the operational areaThis is a full time, permanent position and will be located at the Callaghan Campus (Awabakal and Worimi land). About our UniversityThe University of Newcastle stands…

Click here to view more detail / apply for Customer Success Lead (IT Portfolio Change and Adoption)

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.This opportunityThe Customer Experience, Continuous Improvement and Quality function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing Process and Operational Excellence and Knowledge Management, and delivering key strategic projects. It spans multiple customer segments including Business, Enterprise, Government and Wholesale across all fixed & mobile products.The Customer Experience Lead will design and deliver a program of work to measure and…

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The Pier Hotel is situated on the Esplanade facing the beautiful sun swept beaches of Esperance and is a great place for lunch, dinner, social club events, a meeting place, a late night out on the town or any celebration you may be having. The Pier Hotel is the perfect venue for your celebrations in Esperance. Offering two private function rooms, at The Pier Hotel you can host functions such as corporate conferences, training days, baby showers, birthdays, engagements, wedding receptions and everything in between.

The Pier Hotel is now looking for an experienced and highly organized Restaurant Manager to join their team.

About your duties and responsibilities:

Menu Planning in collaboration with the chefs to produce innovative dishes
Organising and planning events to benefit restaurant community and create excellent experiences for new and existing customers
Organising and pricing itemise accordance with a preset budget
Keeping track of inventory levels and financial transactions
Assuring that eating facilities are clean, functional and in accordance with the health regulations
Ensuring the selection, training and supervision processes of hiring new personnel are in order
Ability to handle bookings, greet customers and assist with taking orders at a larger scale, thus through the supervision of the whole restaurant
Manage budgets, costs and expenditures including purchasing of supplies;

About you:

At least 2 years of experience as Restaurant Manager;
Ability to produce an excellent culinary and restaurant experience for customers;
Extremely creative;
Excellent time management, scheduling, managerial, and organisational skills;
Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure

Job type: Permanent/full-time
Salary: $70,000 - $80,000

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) ba

Restaurant Manager at Union House
Location: Richmond, Victoria
Company:

Union House Operations Pty Ltd trading as Union House

Who We Are:
At Union House, nestled in the vibrant heart of Richmond, we pride ourselves on being more than just a pub. We are a cornerstone of community life, offering a sun-drenched rooftop for watching the footy, a cosy spot for a pint or a vino, and a welcoming atmosphere for enjoying a meal or engaging in conversation. Our recent revitalisation has only deepened our commitment to being a beloved gathering space for all. Our team members, key to creating our warm and inclusive environment, ensure every visit is memorable. Join us in making Union House a favourite local destination.

Purpose of the Role:
Union House Operations Pty Ltd trading as Union House is looking for a full-time Restaurant Manager. You play a crucial role in the smooth and exceptional operation of our dining room and service, acting as the vital link between our kitchen and front-of-house team. Your responsibilities will include a variety of duties, from light admin tasks to hands-on service, ensuring our ethos of warmth and inclusion is reflected in every aspect of our operation.

Key Responsibilities:
Develop and maintain Food & Beverage standard operating procedures for service consistency.
Provide hands-on F&B service support and oversee cash handling processes.
Uphold responsible service of alcohol standards and ensure cleanliness and maintenance of F&B areas.
Monitor customer service, coordinate bookings, suggest F&B improvements, and develop up-sell programs.
Supervise and train F&B staff, ensuring adherence to standard operating procedures and budget-aligned staffing.
Foster effective communication and teamwork, attend meetings and collaborate with key departments for seamless service.
Adhere to company Occupational Health and Safety policies, report unsafe practices, and perform duties aligned with position skills as required.

Skills and Qualifications:
Relevent Diploma or education level qualification.
Two years of full-time work experience in a similar role.
Demonstrated ability in supervising and training staff.
Strong organisational and communication skills.
Commitment to high service standards and safety protocols.

Employment Conditions:
This is a Full-Time salary position under the terms of the Publican.Co Enterprise Agreement 2023/2024.

Remuneration:
At Union House, we recognise and reward our team's dedication and hard work. Our remuneration package includes:
Starting Salary $70,000pa - $75,000pa
Entitlements to annual leave and personal leave as per FairWork
Access to our Health & Wellbeing Program.
Additional Parental Leave options to support our team members on their personal journeys.

Join Our Team:
If you're passionate about delivering outstanding hospitality and eager to contribute to the lively and welcoming atmosphere of Union House, we'd love for you to join our team. Please submit your resume and a cover letter detailing your experience and why you believe you're the perfect fit for our community-centric pub.

How to Apply:
Please submit your CV and a cover letter detailing your qualifications and experience and why you are the ideal candidate for this position to our recruitment team. We look forward to welcoming you to our Union House family.

Are you a strong leader with previous maintenance or engineering experience within a strata/MLR operation? Join us as our next Accommodation & Hospitality Manager - Maintenance Manager.

We are hiring for multiple positions across a range of regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Maintenance Manager, you will:
• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

What we are looking for:
• A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department
• Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills
• A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous
• Availability to carry our emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set and/or failure of mechanical systems

Annual Base Salary: $70,696.25 - $85,000.00 (gross) based on qualifications and experience

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!