Part-Time Customer Engagement Coordinator - Zoos Victoria

Based at Melbourne Zoo Job Share - Ongoing Part-Time Tuesday to Thursday roster, 22.8 hours a week Band 4 $48,564 plus super  Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation. The Customer Engagement Team is going through a transition from Contact Centre to becoming Zoos Victoria's Customer Experience Hub. The team will ultimately manage all channels, customer touchpoints and enquiries. Their specialised operators will be highly trained to manage enquiries of the future - whether that is supporting a member of the public calling in an emergency wildlife rescue case or being on the frontline during a conservation crisis supporting donors, agencies and partner enquiries from around the…

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