OceanaGold are seeking a suitably qualified and highly motivated Manage IT Application Projects​​​​​​ to ensure and support a successful delivery through structured leadership, coordination of resources, developing and maintaining strong relationships with technical.

Key tasks and responsibilities:

• Lead a zero harm workplace and mind set.
• Develop and maintain Project Management artefacts inc, project schedules, status reports, action/issue/risk logs, communications plans etc.
• Identify and manage project risks and issues and escalate as required.
• Manage project scope, activities, resources, deliverables, and timelines.
• Build close relationships with OceanaGold teams and vendors.
• Develop project documentation for handover to support.
• Ensure projects meet IT governance and security requirements.
• Regularly report on project status, progress, activities, and risk
• Provide systems and business analysis capability to review project design and deliverables.
• Provide Project Management support and guidance to team members.
• Develop long term partnerships with business partners, vendors and employee groups.
• Build a constructive workforce culture. Lead by example. Ensure fit within the company culture direction.
• Develop a collaborative team like culture across time-zones to improve operational and project success.
• Develop effective mitigation strategies to ensure project timelines and quality standards are met

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we are a team of 200+ pet-obsessed people, and we're continuing to grow. These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Role

Lyka is growing and we're looking for a hands-on marketer to join our pack! You could be working client-side or at an agency and will have experience in several marketing disciplines such as brand, events, PR and strategic partnerships.

In this role, you will have the opportunity to work on and lead a diverse range of projects including events, product GTM coordination and partnerships. The role works closely with Lyka’s in-house creative team as well as cross-functional teams such as R&D, Product and Partnerships. If you have a growth mindset, and love the implementation process, this role could be a great fit for you!

What will you do?

• Drive the implementation of the brand strategy, including liaising with internal teams and external agencies or stakeholders.
• Identify and seek out unique PR opportunities, which may include writing press releases and gathering information from various areas of the business. This includes, but is not limited to, applying for relevant product, business and people awards.
• Drive strategic partnerships with key opinion leaders.
• Take ownership of discrete brand-related projects with support from our Senior Brand Marketing Manager and Head of Marketing.
• Build Lyka’s brand activations and trade show strategy, including execution of the strategy and cross-functional project management of relevant projects.
• Live and work in accordance with Lyka’s values and principles at the workplace.

Some ’nice to have’s:

• Relevant tertiary qualifications.
• 3+ years' experience in a broad hands-on role within a direct-to-consumer start-up/scale-up or agency environment.
• PR campaign experience.
• An understanding of brand measurement and analytics.
• Basic budget management experience - experience managing costs and an understanding of the impact on the bottom line.
• Project management experience.
• Strategic thinking, and an entrepreneurial approach toward seeking big ideas.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.

• Work for a sustainability focused company – we are an official B.Corp while also being Australia’s only non-negative and plastic-negative pet company. We’re always looking at ways for us to improve our sustainability practices to ensure we care for the health of our dogs, ourselves and our planet.

• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.

• 12 weeks of paid parental leave for primary and secondary carers, a longside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.

• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible hybrid working: we aim to be in the office 3 days a week to get our best work done with our colleagues and furry friends. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.

• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!

We are committed to building inclusive and diverse teams  

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

The opportunity:

We are currently sourcing a Senior Manager, General Advice Delivery to join our Financial Wellbeing team at AIA in Melbourne. AIAFW has a focus on accelerating growth through the middle market and within this role you will be responsible for ensuring an exceptional customer experience through our ‘General Advice’ delivery channel. You will have the opportunity to join us on our journey to significantly improve the customer experience of our current General Advice offering and play a major part in shaping this for AIA.

To be successful you will:

• Shape and build the general advice  division  to ensure AIA Financial Services clients receive affordable and reliable Life and health insurance solutions (via a digitally led multichannel approach)

• Ensure the consistency of ‘General Advice’ delivery regardless of lead origination, touchpoint or consultant, enabling a seamless experience for customers wanting to purchase insurance protection

• Supporting the definition and design of the end-to-end strategic customer journey & pathways, optimising business function and process through operational and technology enablers, (whilst factoring in regulatory considerations).

• Manage the operations of the Direct Life Insurance and General  Advice teams including design of the strategic acquisition and conversion model, leading the people and overall performance.

• Lead the development of the strategy and the delivery of the technology enablers to support the general advice digital and tech strategy, CX & UX and realise our digitally led multi-channel approach

To be successful you will:

• Have demonstrated experience developing and working in a similar Direct Life or General advice team

• RG146 qualified

• Strong Retail insurance and Underwriting competence would be advantageous

• Exceptional customer engagement skills and the ability to implement change

• Solid understanding of industry, regulatory and competitor issues as relevant to interests and outcomes for customers within Financial Services or Insurance

• Proven experience in customer advocacy and comparable client focused or advisory role

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Access additional leave days a year to recharge and refresh yourself

• Work with supportive and inclusive managers

• Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing program – we’ve started a movement to make Australia the healthiest, best protected nation in the world.
 

AIA is different. Are you?
 

Join an organisation that helps people live better every single day, apply via the link.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

The Role

The position of the Network Strategy Manager – Fleet is responsible for leading the development of strategic plans and delivery roadmaps for TGE Fleet operations and broader TGE Network operational strategies.

This role will drive the strategy and capital planning processes to ensure that the fleet is standardised, working optimally, maximising organisational efficiencies and service performance.
 

Beyond Fleet strategy, this position will be required lead on the design and delivery of operational transformation projects and capability to execute the broader network operations strategy.  A key responsibility of this role is to maximise network standardisation and optimisation to deliver improvement in network performance, while ensuring the Network is ready to meet the future needs of the business and the customers we serve.
 

Exercising excellent collaboration and stakeholder management skills across Functional and Divisional operational teams within the TGE network, this position is pivotal to enabling long term operational readiness, driving operational efficiencies and customer service delivery outcomes.
 

Primary Duties & Responsibilities:

• Lead a small team to develop and deliver the overall network fleet strategy for operations, including the development and implementation of a long term plan, in line with customer requirements and broader TGE network development strategy (network, fleet, site).

• Strategic development of the fleet model and associated capital planning processes, ensuring the fleet model it is aligned to the organisational objectives, meet the future needs of the business and the markets it serves.

• Develop fleet and other network design blueprints and project plans to ensure Network standardisation objectives are met.

• Conduct network capacity modelling on a rolling 3 – 5 year timeframe, actively managing the Network Footprint and associated Fleet strategy and Assets to support growth and efficiency

• Coordinate with divisional operations managers on supply forecast inputs, identifying service risks and opportunities (latent capacity)

• Prepare Strategy and capital planning presentation content for operations & communication.

• Support operations team education on Network capability, including transformation project scopes and deliverables, developing fit for purpose tools (process & systems)

• Own, govern and maintain the data integrity of all key design inputs to the Network strategy Fleet plan and broader Network strategy as required.

• In conjunction with the NOC Planning team, conduct scenario analysis for the supply plan and re-forecasting as required to facilitate operational decision-making and identification of transformation project priorities

• Work in a manner that is not harmful to one’s own health and safety and the health and safety of others

• Comply with Team Global Express HSE policies and procedures

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

About the role

You will be leading the development of renewable projects including wind, solar and battery storage that will need your stewardship through the development life cycle to financial close.

The role is based in our Melbourne or Sydney office – with site visits required to our development sites, stakeholders and communities. Our current portfolio consists of a mixture of greenfield through to late-stage assets, and with your help, we’ll be growing the pipeline to feed more projects into the construction phase.

Just as important as what you achieve in this role, is how you perform the role. We’ll need you to be an engaged team member, who can cross pollenate your development expertise into an investment world. Be ready for a dynamic work environment, with a start-up mindset. You’ll be encouraged and supported to be bold in your thinking and leadership, whilst being a helpful colleague to those around you.

Flexible working arrangements are typical at Octopus with the team working from both home and office over the working week.

Essential Job Functions

Project Development

• Potentially anything that falls under the banner of Project Development from landowner liaison, development approvals, grid connection, EPC procurement, PPAs etc. Treat the projects as if they are your own.
• Assist the wider Investment Team through asset growth opportunities as required, including bringing your contributions and knowledge into project evaluations, acquisition bids, transaction and negotiation processes, due diligence work and supporting Investment Directors through internal approval processes.
• Develop sound relationships with relevant stakeholders including: landholders, community, regulators and policy makers.
• Manage project teams of multidisciplinary internal and external experts, including technical, planning, legal, grid, environmental and engineering advisors.
• Selecting advisors, consultants, OEMs and construction contractors (including EPC contractors), running procurement process and contract negotiations through to financial close.
• Negotiation of high value contracts including project construction (EPC) and transmission connection agreements.
• Manage the grid connection process, working closely with NSPs and grid consultants, to navigate the complexity of the technical, regulatory and commercial connection landscape.
• Manage the delivery of development works within allocated budgets in a timely, efficient and effective manner.
• Development of project execution plans including timelines, costs, risk assessments, communication of project financials and progress reports in a consistent manner across the assigned projects.
• Development of required inputs for management papers, board papers and commercial negotiations as required.
• Prepare and manage budgets for Capex and Opex, project schedules, and technical inputs into financial models, supporting overall project business case development.
• Support our fundraising efforts, including meeting with prospective investors, promoting the Octopus profile, and supporting our fund managers with development expertise as required.
• Support ongoing profile raising activities – networking with industry participants and at times engaging with energy policymakers to influence energy policy.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

TGE are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. We are seeking dynamic and experienced Strategic Account Managers across the country to join our Sales team and play a key role in driving our business forward. Join our innovative Sales team dedicated to providing unmatched value to our customers and fuelling exponential growth through continuous innovation and improvement.
 

About the Role

As a Strategic Account Manager (SAM) at TGE, you will lead key strategic accounts, maximising our profile, and fostering customer loyalty. Collaborating within a Strategic Accounts team under the guidance of a Head of Strategic Accounts, you will be instrumental in developing, expanding, and solidifying long-term relationships that drive business retention and expansion across our customer footprint and network. Identify and develop growth opportunities with customers.

What You'll Do

• Develop, implement, and review customers' growth and sales strategy.
• Build executive-level relationships beyond operational/procurement.
• Drive sustainable growth by expanding current services and identifying cross-sell opportunities.
• Identify key customer strategic imperatives and position GE for new business opportunities.
• Lead in creating a seamless customer experience, engaging with internal stakeholders.
• Oversee key strategic, financial & operational reporting processes between TGE and the customer.

What You'll Bring:

Are you ready to be part of a dynamic and results-driven team helping to drive our business forward? We're seeking expressions of interest for high-performing Strategic Account Managers who thrive in collaborative environments to join our Sales team, where excellence is not just a goal, but a way of working.

Qualifications & Experience

• Extensive sales proposal and sales presentation skills.
• Strong relationship-building experience from C-Suite down.
• Experience developing strategies to retain and grow a customer portfolio.
• Track record of meeting and exceeding sales targets.
• Demonstrated commercial acumen and contract negotiation skills.
• Knowledge of key market segments, strategic market trends, and digital ecommerce.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

Job Title

Job Description Summary

Job Description

Calling all non-experienced customer service superstars!

About the role 

Are you capable of laughing at your own jokes (even when no one else does)? Perfect! We are looking for a motivated and enthusiastic Customer Experience superstar! The ideal candidate will be passionate about helping customers and providing excellent customer service. This is an entry-level position, and we welcome applicants looking to kick-start their career in a role that will allow them to grow within the team.

With flexible working arrangements and a minimum of one day a week in the office, this role would suit your wide range of previous experience or someone with none who is entering the workforce or looking for a career change.

What You’ll Be Doing

Answer customer inquiries with enthusiasm and zest and resolve issues creatively, because why be ordinary when you can be extraordinary? For people that need more details than just witty humour see your day to day below:

• Management of client enquires via phone and email

• Ensures that a world class customer service experience is delivered 

• Data entry/extraction

• Raising Workorders/Purchase orders within management system

• Coordination with contractors and client teams

About You

• Zero years of experience required – we believe talent and personality are more important!

• An undying passion for creating memorable experiences for customers.

• Intermediate skills in Microsoft Office programs (Word and Excel essential) 

• High level of attention to detail

• Reliable and a great work ethic 

Why join Cushman & Wakefield?

• Endless supply of laughter and good vibes.

• A supportive team that values your uniqueness.

• Opportunities for growth and advancement because everyone starts somewhere!

• A truly diverse and inclusive workplace

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
The National Manager, Service Delivery, Planning, and Coordination manages the Service Delivery relationship with Konica Minolta Customers. The role is responsible for ensuring high-level, consistent service delivery nationally, product reliability, and strong financial performance. The role provides leadership to our field service teams nationally. The role reviews and analyses the performance of our service teams using macro and micro data to ensure customer outcomes, profitability, and efficiency.

• Review and analyse financial data and provide input on improvement measures.
• Review and analyse service data to ensure compliance with company and customer KPIs, and identify and implement corrective actions when required.
• Collaborate with stakeholders to develop and implement the service strategy.
• Collaborate with service delivery teams across the regions to ensure the seamless delivery of service both during the installation and through the lifetime of the machine at the client site.
• Develop relationships with key KMI stakeholders and coordinate reporting and global strategy implementation.
• Review, analyse, and approve service pricing to ensure profitability.
• Outline policies and procedures for the service teams in the regions and oversee their adherence to the same.
• Set and review KPIs for State Service Delivery Managers to ensure target achievement.
• Engage with the regional services team to review and manage their progress against outlined targets.
• Coach, mentor and develop members of national service delivery and field service delivery teams.
• In collaboration with key internal stakeholders, work towards developing a technical training pathway for Field Service Engineers.

Who are we looking for?

• Ability to review and analyse financial and other data on a macro and micro level and provide appropriate recommendations.
• Ability to build and influence positive relationships across all levels of the business.
• Strong leadership and influencing skills.
• Print industry experience in a client service or IT related environment.
  As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Do you have experience in leading a team and the ability to work as part of a Resort Head of Department team?  NRMA South West Rocks Holliday Resort is seeking a Full Time Permanent, Grounds and Maintenance Manager!

What you will do:

• Attend an contribute to Head of Department meetings.
• Ensure the Grounds and Maintenance team have direction daily and receive any training and development that may be required. 
• Preparation of Grounds and Maintenance team members rosters ensuring adequate coverage as required 
• Ensure equipment such as, tools, lawnmowers and heavy equipment are serviced and maintained 
• To manage the team and all resources in a cost-effective manner and operate the department within budget. 
• Ensure and maintain a safe environment for our employees and guests 
• To wear your uniform with pride – you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests 
• Incidental customer service assistance with minor maintenance repairs across our caravan and camping sites, cabins, amenities and other facilities.
• Assist the team to service water park and pools - cleaning, dosing, water balance, repairs and maintenance as required
• Assist with on site projects, basic mechanical repairs and painting as required.

What you will bring:

• Experience in leading, influencing and bringing out the best in a team
• Trade qualification (or similar) s a bonus but not necessary
• Hands on experience in maintenance of plant, gardens and in operating related equipment/machinery 
• A can-do attitude and an ability to flex style depending on your ‘customer’ 
• Knowledge and understanding of basic hygiene requirements and safe working procedures.
• Be hardworking, energetic, enthusiastic and possess a high level of physical fitness.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

We are seeking a diligent and detail-oriented Location Confirmation Specialist to join our team. In this role, you will be responsible for confirming the location of various buildings in the city center using a smartphone camera and our proprietary app. Your primary task will be to capture and upload photos of a significant number of buildings, ensuring accurate documentation of their locations.

• Collect Name, Position (lat/lon or geotag), Attributes (TBD)
• Collect address number and its position (geotag)
• Collection (surveying) street level imagery. Just driving selected areas in a city and shooting with a smartphone (or a dedicated camera) mounted in-car
• Collection of street level images. Easily move around selected areas of the city and take pictures with your smartphone

• How to collect - by walk, bike, car, etc. - of your choice, by your car (gas will be compensated additionally)
• Smartphone, internet connection
• English Intermediate
• Common computer literacy

• Flexible schedule
• Payment for fuel
• Ready to take on a student
• Can be combined with main job
• Competitive salary

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

About Aegros

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Project Manager, Procurement responsible for leading the Aegros global purchasing approach and developing strategic partners for Global Capex projects.

Reporting to the Head of Procurement and Operational Readiness, this is a highly visible Procurement business partnering role that will see you work on incredible expansion projects across Asia Pacific.

• Acting as a strategic partner to the Aegros Senior Leadership and Engineering in all areas of CAPEX equipment and services procurement
• Implementing sourcing initiatives, evaluation and selection of suppliers and materials to obtain best value
• Ensuring timely delivery of compliant and commercially sound bids
• Negotiating with vendors to obtain optimum quality, schedule, cost, terms
• Advising the business regarding appropriate purchasing methods and procedures
• Providing coaching and development for the team and while driving engagement.

You will bring...

• Minimum 10 years’ experience in the Bioprocess, Plasma Fractionation or Pharmaceutical or related industries
• 6-8 years’ work in multi-disciplinary project teams
• Excellent communication skills in English, verbally and written skills

• Experience with legal contracts, financial analysis, and a track record of delivering cost savings
• Strong analytical and negotiation skills
• Be able to demonstrate pricing and cost analysis skills
• Advanced user in Microsoft Excel, procurement software and preferably ERP systems.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company
• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do
• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved
• A multicultural environment where every voice is heard
• Competitive remuneration package which includes an annual Bonus + Employee Share Options
• Close to public transport

Interested? Apply today...!!!!

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Team Summary

The Visa Commercial & Money Movement (CMS) team enables payments solutions for Small Businesses, Large Enterprises and Government Clients in Australia, New Zealand and the South Pacific (AuNZSP), including small business card issuing, corporate cards, purchasing cards, virtual cards and non-card cross-border solutions. The team is focused on delivering to Visa’s “New Flows” growth strategy, which seeks to rapidly expand Visa’s share of the US$125 trillion B2B global payments market by helping businesses digitise payments.

The team is responsible for developing and delivering the CMS strategy in AuNZSP, deploying products and solutions in markets and liaising with key clients in market.  We push the limits of possibility to make business environments faster, smarter, and more connected. For companies of any size and in any industry, we create a more efficient payments infrastructure that flexes as their needs evolve. We design solutions to meet business objectives, creating ways to improve visibility and optimize cash flow, so businesses can confidently make smart decisions. And through our global reach, we deliver industry insights and technical expertise that empower them to succeed now and into the future.

Visa is the leading payments network in the Australia, New Zealand and the South Pacific market and we have bold ambitions to accelerate growth in the region through expanding our relationships with established issuers, developing deeper partnerships with digital platforms and creating new issuing relationships with Fintechs and Neobanks.

What a Senior Manager, Small Business Solutions does at Visa:

As a dedicated product SME for Visa’s small business solutions, the Senior Manager will work closely with Director of Small Business Solutions to support our small business credit, debit and pre-paid issuer clients through:

• Conducting regular portfolio reviews, analysing portfolio performance and advising on best practice to lift performance;
• Advocating portfolio optimisation initiatives such as product lifecycle management and spend & retention campaigns;
• Initiate and manage product research, this includes benchmark analysis, comprehensive case studies, help identifying global best practice and emerging trends
• Bring global best practices and thought-leadership to initiative and interactions with clients
• Advocating new business solutions to enhance the client’s customer value proposition
• Liaising with each client’s product managers and their teams to advise on portfolio developments
• Supporting product enquiries including Visa product rule waivers request, helping develop product remediation plans when required and support on Visa’s regulatory compliance activities
• Develop strong working relationships with:
  • Business payment teams at each of our small business issuer clients, as well as with key stakeholders for the small business payments segment;
  • Visa’s Account Executive Management teams for our small business issuer clients;
  • Visa’s Hub product teams and other small business specialists to share and learn best practices which we can apply to the AuNZSP market; and
  • Other Visa stakeholders across the region and globe, including product, sales, client support, data & analytics, marketing and finance team members.
• Develop deep small business segment knowledge and provide payments thought leadership for this space, helping to evolve the small business payments strategy for Visa AuNZSP and helping Visa enable more small businesses to digitise payments.
• Keep up to date with trends and regulations that relate to the payment industry and maintain an awareness of competitor positioning.

Digital & Innovation acumen

·       Digitally and innovative oriented, with the propensity to apply new knowledge

·       Current and up-to-date with latest innovation, digital trends, research, skills, and education

·       Champions bold ideas and new ways of doing things

·       Challenges and questions to stimulate innovative thinking.

·       Consistently searches for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or client stakeholders.

·       Innovates quickly to create results when new and relevant information surfaces.

Values

·       Actively promotes an environment of inclusion and diversity of thought.

·       Communicates openly, honestly and respectfully – ensuring opinions are heard.

·       Proactively limit or mitigate unconscious biases when making decisions.

Approach

·       Connects the dots and information across the organization to leverage the best of Visa’s technologies, expertise, and solutions.

·       Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations.

·       Make quicks, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation.

·       Adapts and recognizes the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required.

·       Determines success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria.

·       Encourages others to openly share and build on each other’s new ideas, products or solutions.

·       Demonstrates energy and positive response when tackling challenging problems and views complicated tasks as engaging or motivating.

·       Shows openness to new ideas, modifying viewpoints and direction in light of new information.

·       Quickly adapts to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances.

·       Quickly recovers from setbacks or failure by viewing as a lesson learned and trying again.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

What you’ll do: 

This is your opportunity to join carsales as a Brand Manager. Working within the Marketing, Customer and Content team, this position plays a crucial role in the development, implementation and management of our brand’s strategies to ensure consistency and alignment with our business objectives.

In this role you will collaborate closely with various teams across the marketing and content team, as well as the wider business, to ensure that all activities align with the brands objectives and messaging.

• Develop and execute comprehensive brand strategies that drive brand awareness, engagement, and loyalty.
• Support the development of our brand's positioning, brand pillars, brand messaging and visual identity to resonate with target audiences.
• Lead the re-development of brand guidelines, ensuring consistency across all marketing materials and communications.
• Support the development of our brand architecture framework to ensure a cohesive and effective structure for all brands, products and services.
• Proactively identify opportunities for brand growth and innovation across various channels, staying ahead of industry trends and emerging technologies.

• (TA team add bullets as required for advertising purpose) 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Manages the Investments data Governance and operations delivery function, team, and capabilities, (people, processes, and systems), to deliver data driven analysis, reporting, and insights, to enable market leading Investment management monitoring, reporting and decision making across the end-to-end Investments lifecycle.

Responsible for Rest’s Investments data governance and operations function.

This role is expected to work with the Rest enterprise Data organization to adopt and embed sound data management practices into how we operate the Investments data solutions and to ensure the appropriate operating model controls to deliver accurate and complete data to the Investments organisation.

Key Accountabilities/Responsibilities

• Operationalize data management capabilities, processes, and the organizational design.
• Lead and develop the Investment Data operational team, comprising of data analysts, and reporting specialists
• Accountable to implement and drive data governance practices and assurance, develop data stewardship and ownership roles across the Investment function, ensuring alignment and adoption from the Enterprise framework standards.
• Develop and maintain the operating model for the investments data governance, aligning with enterprise standards and practices.
• Ensure accurate and timely data, reporting and analytics delivery to investments, including data onboarding, data issue resolution, engages project teams to ensure proper data usage.
• Information/Data Architecture: working with technology and architecture for tooling, standards + practice.
• Drive a strong focus on delivering business value via improvement of data quality and the protection of sensitive data.
• Define and embed roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets.
• Collaborate with the wider business to define, execute, champion, and embed Rest's data governance model into the Investments data function.
• Work with the vendor relationship management and data team to coordinate external data sources to eliminate redundancy and streamline the processes related to those services.
• Ensure adoption of the organizational data policies, standards, principles guidelines and standard operating processes.
• Preparation / presentation of data governance content for MIC review and for input into Enterprise reporting and oversight requirements as required.
• Run end to end data analysis and reporting services, providing data quality management services, deliver controlled quality assured data assets to the investment’s teams, supported by issue/incident resolution processes.

Open is looking for a highly data-driven and motivated marketing professional to join our marketing team. As a Campaign manager at Open, you will drive a range of marketing campaigns to improve engagement with our customers. You’ll have the opportunity to lead campaigns end-to-end, from planning to delivery and optimisation, and drive a significant impact in our growth story along the way.

This role is based in Melbourne, with 2-3 days in the office. Exceptional candidates located in Sydney will also be considered.

The salary for this role is $100 - 110,000 excluding superannuation depending on experience. You will need full working rights in Australia to be eligible to apply.

What you'll do

• Planning, executing, and managing marketing campaigns, with a focus on email marketing
• Drafting copy and coordinating stakeholder approvals 
• Monitoring and analysing campaign performance
• Developing and carrying out testing plans and experiments
• Conducting market research to gather insights and inform our marketing strategy

You’ll report to Open’s Senior Marketing Manager.

Who you are

You may be a good fit for this role if you:

• Have 2-4 years of experience in a marketing role co-ordinating or leading campaigns
• Knowledgeable about marketing automation platforms. Experience with customer.io is favoured but not essential.
• Have strong organisational skills and attention to detail.
• Have excellent written and verbal communication skills.
• Have a Bachelor's degree in Marketing, Communications, or a related field is preferred but not necessary
• Have a interest in using data to improve marketing effectiveness

Ready to make an impact?

If you’re excited about the opportunity to drive impactful marketing campaigns and contribute to our growth journey, we’d love to hear from you! Apply now and join Open in shaping the future of Insurance.

Why Open?

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

It's an exciting time to join Open and be part of a tech scale-up. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk.
• We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role: 

Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success.

We are looking for people who care about our customers as much as we do. We have multiple Inbound Customer Resolutions Agent roles available with a start date of 18 March 2024 and 25 March 2024 in our Docklands head office. 

As an inbound Resolutions Agent, you will talk with customers over the phone, assessing our customers’ needs to deliver high quality interactions and solutions tailored to each individual situation.  

This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments. 

You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI’s.  

Our focus is making sure our customers are set up for success. This is the mindset you will bring to every interaction.  

Further to this, you can expect: 

• A competitive salary of $67,523 +11% Super + a range of discounts & benefits

• Opportunity to earn $500-1500 quarterly bonuses.

• A Permanent full-time role working 37.5 hours per week 

• Hybrid work arrangements including work-from-home options post-6-month probation on shifts after 11 AM

• Paid, onsite training 

• Working hours will be on a rotational basis between 8.00 am – 8.00 pm Monday to Friday and Saturday 8.00 am – 4pm 

• Regular theme days, lunches, morning teas, awards nights and more!

• Inclusive & diverse culture with a large focus on physical & mental health

• Diversity networks including LGBTQI, indigenous, women in leadership, disability support & more

• Multiple progression routes within the business

You are: 

• Resilient, empathetic and take care in every interaction with your customers and colleagues. 

• Passionate about customer service and motivated to achieve the best outcome for our customers. 

• A problem solver that gets a thrill out of identifying the root cause and resolving it. 

• Eager to learn and apply it effectively when dealing with our customers. 

• A great active listener with excellent communication skills – Both written and verbal. 

• A team player that is a key contributor to your team’s overall success. 

• Committed to delivering your best at all times. 

• Confident in learning new technologies and systems and navigate computer systems efficiently and accurately. 

What is in it for you: 

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends. 

• A positive work environment where we support each other 

• A supportive team leader that wants you to be successful and grow 

• Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress. 

• Yearly awards nights to recognize talent within our centre and celebrate our success. 

• Onsite and offsite engagement activities including fully catered Friends and Family days and theme days. 

• Career Growth, through learning and development programs, leadership programs and through on the job learning. 

• Discounts off Gym Memberships, Health Insurance, and other wellness. 

• Access to onsite facilities, bike rack, change rooms and onsite café. 

Note: You must have unlimited, full working rights in Australia to Apply 

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

The Customer Experience Specialist is pivotal in focusing on first call resolution for our customers and advisors within each interaction. This experience will apply to all TAL product lines (Retail, Direct and Investments) and as you put yourself in the customer’s shoes, you will be the smiling face of TAL.

Key responsibilities include:  

• Servicing inbound calls for new and existing TAL & Asteron products within a timely manner.
• Educating our clients on the importance of their Life Insurance policies or investment products.
• Proactively manage relationships whilst monitoring service delivery and quality.
• Support team mates to collectively achieve desired customer outcomes.
• Respond to escalations and complaints - take responsibility to obtain a quick resolution. 

• Ensure a high level of professionalism and adhere to the company’s core values
• Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
• Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities: 

• Provide accurate forecasting and real-time reporting
• Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
• Ensure contact with a new enquiry occurs within 5 minute SLA
• Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
• Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
• Aim to overachieve against target and KPI expectations as set by the company
• Complete feedback and update reports from office providers in a quick and timely manner
• Ensure a good level of product knowledge of the flexible office sector
• Attend viewings with clients
• Work in collaboration with team members as well as individually
• Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

• Input to success through customer service delivery and system management 
• Keen level of organisation and maintaining a daily schedule 
• Lead negotiations and a consultative service delivery 
• Ensuring detailed information is input into Salesforce/ CRM 
• Building relationships within the flexible office sector 
• Ownership of the whole sales process from lead > deal > aftercare  
• Ensure pipeline and daily tasks are managed effectively  
• Confirm viewings, make pre and post tour calls to both client and provider 
• Achieve and exceed KPI's: 
• Detail orientated qualification and build rapport, encouraging long standing relationships 
• Opportunity to completed viewing 
• Completed viewing to deal 
• Price comparison and advisory support after viewing stage 
• Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided 
• Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans 
• Nurture existing clientele to encourage growth opportunities and repeat business 
• Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation 

• Competitive salary
• Additional commission and incentives based on performance.
• 33 days annual leave (inc. of all bank holidays)
• Access to on-site Gym
• Fully paid training opportunities
• Employee Assistance Programme
• Season Ticket Loan
• Regular socials, partner events and team get-togethers and trips
• Enhanced pension package
• Supportive team-oriented culture across organisation

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As the Senior Project Manager – Wind Farm Substation within the Renewables Engineering Team, you'll be at the forefront of this renewable energy revolution and be responsible for end-to-end management of project design, delivery and budget of the substation upgrade at Macarthur Wind Farm and Tarrone. This role includes compliance with statutory and regulatory obligations, safety leadership and performance, contractor management and liaison with other key stakeholders.

Join us in our quest to transform the energy landscape and be part of a team that's all about sustainability and renewable energy innovation.

This is a fixed term 2 year contract.

What you’ll be doing:

• Overseeing the delivery of project on schedule, budget, quality including planning, coordinating and directing the design and construction contractors to deliver project outcomes and associated benefits as well as appointing, engaging and motivating the contributing parties including consultants and any equipment suppliers or manufacturers.

• Preparing board papers to seek approval for the procurement, construction, commissioning and demolition of the substation upgrade.

• Preparing and maintaining a Project Management Plan to formally document the scope, methodology, and success measures for the project design, and coordinating and leading resources to obtain all permits and licenses required to complete the design and preparation for construction activities of the project, and coordinating and leading concept design, detailed design and tender evaluation workshops.

• Work with procurement in the negotiation of the commercial and contractual relationships with contractors to ensure that they fully reflect agreed commitments and adequately manage AGL’s project risk.

• Provide regular project update through regular reporting and hosting steer co meetings including forecasts to completion, risk status, issues, budget and milestone updates.

• Engaging and strategically managing community and external stakeholder relationships by ensuring consistency of key communications are aligned to AGL’s strategy and public commitments. 

• Ensuring that all Health, Safety and Environment Systems and goals are communicated and adhered to while meeting AGL’s policies and standards for HSE management.

What you’ll bring:

• Tertiary qualifications preferably in Electrical Engineering and Chartered Professional Engineer or eligible to apply coupled with experience in the utility industry (either generation or transmission) and substation upgrade or high voltage project experience high desired.

• An understanding of NEM rules, planning and environmental requirements for construction purposes including successful project executive in the context of difficult regulatory and financing environment.

• Ability to manage multiple stakeholders including regulators and government agencies, and experience developing and submitting planning and environmental permits.

• Demonstrated project management, budget delivery and accountability skills for projects greater than $30 million, as well as strong analytical and conceptual skills, and good commercial awareness and acumen and strong reporting skills.  

• Excellent presentation, communication and interpersonal skills, as well as demonstrated ability to manage multiple projects, have effective on-site presence, high standard of safety performance and experience in proactive management of contractors.

#LI-AM1 #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Why Relectrify?

At Relectrify, we're driven to create a world abundant with clean and renewable energy and we’re on a mission to engineer the future of battery energy storage. Our team is passionate about the transition to renewables and dedicated to bringing highly innovative, transformational technologies to life. Relectrify’s technology is game-changing: it makes inverters for battery energy storage obsolete and in the process improves the performance, safety and longevity of energy storage systems, while reducing cost.

With a dynamic, inclusive and flexible work culture, we foster creativity and encourage professional growth. We are building a team that brings diverse perspectives to the table and we empower our people to make a real difference in the workplace — and the world. 

Join us as we pave the way toward a cleaner, smarter, and more sustainable world.

About the Role

In this newly created position, you will take the lead on joint development programs between Relectrify and our customers to drive smarter, faster, and more effective delivery of technical solutions to customers as they develop energy storage products with Relectrify CellSwitch™ technology.

Using your exceptional communication skills and technical knowledge, you will define the program requirements including product specifications and scope of works and effective liaise between external stakeholders and Relectrify's team of electrical, mechanical and software engineers to manage expectations and deliver high-quality outcomes.

Responsibilities

• Lead the programs of work between Relectrify and our customers integrating Relectrify technology into their products, including 

• Engaging with customers from pre-sale through to completion of the joint developments 
• Defining Scope of Work and responsibilities for delivery
• Detailed definition of product specifications based on thorough understanding of customer requirements and expectations. 
• Managing the contributors to deliver the projects on time and within budget including managing variations of scope to provide satisfactory resolutions to both Relectrify and the customer
• Ensuring excellent outcomes delivered to the customer   

• Nurturing customer relationships by delivering high quality experiences to customers integrating Relectrify technology into their products 

Essential

• Relevant engineering qualification 
• Extensive experience in program delivery with multiple stakeholders
• Experience with electrical systems, especially including batteries and power conversion 
• Demonstrated experience delivering technical customer projects on time and within budget 
• Demonstrated professionalism with interactions at all levels of collaborating organisations 

Highly Desirable

• Project Management qualification
• Battery Energy Storage System experience  
• Experience in start-up / early growth-stage companies and experience shepherding disruptive technology products into established markets. 

Perks 

• Employee Stock Ownership Plan (ESOP)
• Education expense reimbursement
• Purchased leave scheme
• Paid parental leave - 12 weeks
• Public transport stipend
• Free snacks and (actually good!) coffee
• Team events and monthly socials